Myself and the family will be forever grateful to all the hardworking and dedicated staff
Julie D (Daughter of Resident)
staff have without exception been informative, helpful and professional.
Ian S (Brother of Resident)
It's a fantastic team effort from the outset: carers, nurses, kitchen staff and management
S B (Daughter-in-law of Resident)
Alexandra Care Home has a Review Score of 9.7 (9.664) out of 10, based on 34 reviews in the last 2 years. Over all time Alexandra Care Home has 72 reviews.
Review from Malcolm H (Son of Resident) published on 25 March 2025
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Overall Experience
5.0 out of 5
Reply from Gina Gadek, Home Manager at Alexandra Care Home
Thank you so much for your positive feedback. We appreciate your kind words and are so glad that you had a good experience with us. We strive to provide the best customer service and we're pleased to hear that we succeeded.
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Review from Ashleigh J (Granddaughter of Resident) published on 18 February 2025
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Overall Experience
5.0 out of 5
Reply from Gina Gadek, Home Manager at Alexandra Care Home
Thank you for the kind words you expressed to all teams. It was an absolute pleasure taking care of your relative and getting to know you all. We wish you all well for the future.
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Review from K E (Relative of Resident) published on 7 February 2025
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Overall Experience
4.0 out of 5
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Review from Grete T (Daughter of Resident) published on 7 February 2025
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Overall Experience
4.0 out of 5
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Review from Dawn G (Daughter of Resident) published on 30 January 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Gina Gadek, Home Manager at Alexandra Care Home
Thank you for the kind words you expressed to all teams. It was an absolute pleasure taking care of your dad and getting to know you all. We wish you all well for the future.
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Review from Jackie P (Daughter of Resident) published on 23 January 2025
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Overall Experience
5.0 out of 5
Reply from Gina Gadek, Home Manager at Alexandra Care Home
Thank you so much for your positive feedback. We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best customer service and we're pleased to hear that we succeeded.
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Care / Support
Cleanliness
Treated with Dignity
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Review from M C (Daughter of Resident) published on 16 January 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Gina Gadek, Home Manager at Alexandra Care Home
Thank you for the kind words you expressed to all teams. It was an absolute pleasure taking care of your dad and getting to know you all. We wish you all well for the future.
Facilities
Care / Support
Cleanliness
Treated with Dignity
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Activities
Management
Safety / Security
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Value for Money
Review from Julie P (Daughter of Resident) published on 25 December 2024
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Overall Experience
5.0 out of 5
Reply from Gina Gadek, Home Manager at Alexandra Care Home
Thank you so much for your positive feedback. We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best customer service and we're pleased to hear that we succeeded.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Louise L (Daughter of Resident) published on 19 December 2024
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Overall Experience
5.0 out of 5
Reply from Gina Gadek, Home Manager at Alexandra Care Home
Thank you so much for your positive feedback. We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best customer service and we're pleased to hear that we succeeded.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from Carol W (Daughter of Resident) published on 12 December 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Gina Gadek, Home Manager at Alexandra Care Home
Thank you for the kind words you expressed to all teams. It was an absolute pleasure taking care of your dad and getting to know you all. We wish you all well for the future.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from M G (Wife of Resident) published on 2 December 2024
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Overall Experience
4.0 out of 5
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Review from A J (Friend of Resident) published on 25 November 2024
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Overall Experience
4.0 out of 5
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Care / Support
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Review from Diane M (Wife of Resident) published on 19 November 2024
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Overall Experience
5.0 out of 5
Reply from Gina Gadek, Home Manager at Alexandra Care Home
Thank you so much for your positive feedback. We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best customer service and we're glad to hear that we succeeded.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from Julie D (Daughter of Resident) published on 3 October 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Gina Gadek, Home Manager at Alexandra Care Home
Thank you for the kind words you expressed to all teams. It was an absolute pleasure taking care of your dad and getting to know you all. We wish you all well for the future.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from K A (Resident) published on 14 May 2024
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Overall Experience
4.0 out of 5
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Care / Support
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Treated with Dignity
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Review from Amanda S (Daughter of Resident) published on 3 May 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Gina Gadek, Home Manager at Alexandra Care Home
Thank you for the kind words you expressed to all teams. It was an absolute pleasure taking care of your dad and getting to know you all. We wish you all well for the future.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Leigh B (Son of Resident) published on 23 April 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Gina Gadek, Home Manager at Alexandra Care Home
Thank you so much for your positive feedback. We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best customer service, and we're glad to hear that we succeeded. Kindest regards from all staff at Alexandra Care Home.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from L R (Wife of Resident) published on 20 March 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Gina Gadek, Home Manager at Alexandra Care Home
Thank you so much for your positive feedback. We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best customer service, and we're glad to hear that we succeeded. Kindest regards from all staff at Alexandra Care Home.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from G D (Partner of Resident) published on 19 January 2024
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Gina Gadek, Home Manager at Alexandra Care Home
Thank you so much for your positive feedback. We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best customer service, and we're glad to hear that we succeeded.
Kindest regards from all staff at Alexandra Care Home.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Ian S (Brother of Resident) published on 18 January 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Gina Gadek, Home Manager at Alexandra Care Home
Thank you so much for your positive feedback. We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best customer service, and we're glad to hear that we succeeded.
Kindest regards from all staff at Alexandra Care Home.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.7 (9.664) out of 10 for Alexandra Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 34 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.664 for Alexandra Care Home is calculated as follows: ( (272 Excellents x 5) + (110 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 393 Ratings = 4.664
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Alexandra Care Home is based on 34 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 34 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 4 Aug 2022
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Job Title: Home Manager
“We are a strong team and our priority is the resident’s happiness and peace of mind. Families really like the stability of the team with plenty of long-term enthusiastic and warm staff to greet them.”
Job Title: Administrator
Joined: 2012
Julie started working at Alexander Care Home in 2012 previously working in various roles in care. She started in domestic, moved onto carer and senior carer, team leader and finally offered the role of the administrator in 2003.
She has professional qualification in Level 2 & 3 in Care.
Level 2 in Business Admin and completed train the trainer in phlebotomist, housekeeping, dementia.
Julie believes that to be good in her role she needs to be a good communicator and build relationships.
Her favourite part of her working day is not knowing what challenges face her and how sheI will resolve them, and reassuring families if distressed.
Outside of work Julie enjoy arts and crafts and reading. I am very family orientated so family time is very important to me, it is a big part of her life.
When asked 'what do you enjoy about working at Alexander she said 'I feel part of an excellent team and feel we all work well together and help each other problem-solve.'
Job Title: Clinical Lead Nurse
Joined: 2012
Renata has worked at Alexander since 2012. Previously Renata worked as a RGN.
She feels you need to be competent, hard-working, have good communication skills and first aid training to be good in her role.
The favourite part of her working day is making the residents feel happy and comfortable after I’ve done my job.
Her biggest career highlight to date is when the families appreciate the hard work Nurses and the carers are doing.
Outside of work Renata enjoys shopping, coffee with my friends, family programs or just relaxing alone and writing.
The thing she most looks forward to is is working with my team in my unit and other units, we are all such a happy team!
Job Title: Advanced Care Pratictioner
I believe my ability to take initiative and being observant makes me good at my job. I enjoy spending time with residents from diverse backgrounds and cultures. I believe I enrich their lives by making their stay more comfortable and enjoyable. In addition, I consider myself an approachable and reasonable person.
