Alexandra Care Home

46 Alexandra Road, Hemel Hempstead HP2 5BP
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9.7 72 Reviews
  • Alexandra Care Home, Hemel Hempstead
Alexandra Care Home provides high-quality residential, nursing, and dementia care for up to 75 residents, offering a warm and supportive environment close to Hemel Hempstead Hospital and Gadebridge Park. Its location, near public transport links, makes visiting family members convenient and stress-free.

In addition to long-term care, Alexandra also offers respite care, providing short-term stays for those needing extra support or recovery after illness or surgery. This service also gives caregivers a well-earned break, knowing their loved ones are in safe and caring hands.

The home features a lovely garden with colourful flower beds and a peaceful patio area, perfect for spending time with friends and family. In addition to the beautiful outdoor spaces, there are plenty of communal areas where residents can participate in both group and one-to-one activities, ensuring a vibrant and engaging lifestyle.

Dining at Alexandra is a highlight, with the chef and catering team creating nutritious and delicious meals from fresh, seasonal ingredients. A variety of meal choices are available daily, with all special dietary needs catered for.

Call today to speak with one of their care solutions advisors, or book a visit to Alexandra and discover how they can support you.

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Care Provided by Alexandra Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 76 Service Users
  • Privately Owned
  • Care Offered
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Gina Gadek (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (76)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2004

Funding & Fees Guide for Alexandra Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,575
    • Self-Funded Nursing Care from £1,575
    • Self-Funded Nursing Dementia Care from £1,575
  • (these prices are only a guideline, please contact Alexandra Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Alexandra Care Home Reviews (72)

Total of 72, showing 21-40
9.7

Alexandra Care Home has a Review Score of 9.7 (9.664) out of 10, based on 34 reviews in the last 2 years. Over all time Alexandra Care Home has 72 reviews.

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Review from Eileen S (Friend of Resident) published on 9 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend, an elderly lady, has been in this home for about 3 years. I visit as often as I can. On each visit, she seems very happy, and nicely dressed and has never said anything bad about the home. All staff that I have met are very helpful and friendly. Many thanks to you all.

Reply from Gina Gadek, Home Manager at Alexandra Care Home

Thank you so much for your positive feedback. We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best customer service, and we're glad to hear that we succeeded.
Kindest Regards from all staff at Alexandra Care Home.


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Review from Kerry B (Daughter of Resident) published on 26 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for taking care of my dad in his last couple of weeks. I had peace of mind knowing you took great care of him. The care home was lovely, as were the staff when he was in his last days. Not only did they look after him, they looked after us.

Reply from Gina Gadek, Home Manager at Alexandra Care Home

Thank you so much for your positive feedback. We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best customer service, and we're glad to hear that we succeeded.
Kindest Regards from all staff at Alexandra Care Home.


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Review from S B (Daughter-in-law of Resident) published on 17 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband's mother got transferred to Alexandra Care Home from hospital yesterday. We couldn't have had a better experience. Everyone was so welcoming, helpful, kind and considerate. My mother-in-law looked as settled, calm, content as she had done in weeks - it was such a relief to know she's safe
and well cared for. It's a fantastic team effort from the outset: carers, nurses, kitchen staff and management - everyone listened to understand her needs and were very responsive. We feel very reassured and grateful. Thank you so much.

Reply from Gina Gadek, Home Manager at Alexandra Care Home

Thank you so much for your positive feedback. We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best customer service, and we're glad to hear that we succeeded.
Kindest regards from all staff at Alexandra Care Home.


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Review from Jan S (Son of Resident) published on 16 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At the end of May 2023, my 83 year old mother who suffered from advanced Parkinson's disease was taken in hospital. She was discharged from hospital to Alexandra Care Home towards the end of June 2023. Whilst a resident at Alexandra Care Home, my mother received excellent care from all the staff there,
who ensured that all her needs were met as well as making sure she was kept safe and comfortable. Sadly, my mother's condition deteriorated over the next couple of months, and she passed away whilst at the care home in the middle of August 2023. As my mother's condition worsened, the staff continued to ensure that she was cared for and treated with dignity right up until the end.

Reply from Gina Gadek, Home Manager at Alexandra Care Home

Thank you so much for your positive feedback. We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best customer service, and we're glad to hear that we succeeded.
Kindest Regards from All Staff at Alexandra Care Home.


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Review from Lesley-Anne H (Friend of Resident) published on 4 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As Jehovah’s Witnesses, we regularly visit different care homes to meet with friends who have an interest in chatting about the Bible. We experienced a lovely welcome from the manager and staff, who are always very professional. The carers are happy to help and always smiling. We’ve been so impressed
with Alexandra Care Home. Thank you for your hospitality and kindness!

Reply from Gina Gadek, Home Manager at Alexandra Care Home

Thank you so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best customer service and we're glad to hear that we succeeded.
Kind regards from all.


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Review from H G (Granddaughter of Resident) published on 29 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for taking very good care of Nan in her last weeks.

Reply from Gina Gadek, Home Manager at Alexandra Care Home

Thank you so much for your positive feedback. We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best customer service, and we're glad to hear that we succeeded.
Kindest Regards from all staff at Alexandra Care Home


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Review from Stella M (Daughter of Resident) published on 29 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager was very welcoming. She did the show around and was very kind and thorough.
When Mum went to the unit the staff were so kind and Mum was made so welcome. Activities displayed such kindness and Mum enjoyed all activities.
Nothing was too much trouble for the entire team. Mum enjoyed her
stay at Alexandra Care Home. We were made to feel like family, very welcoming.

Reply from Gina Gadek, Home Manager at Alexandra Care Home

We're extremely happy that you had a positive experience, and we're grateful for your feedback. Thank you, for taking the time to give us such an excellent review to us!
Kindest Regards
All staff at Alexandra Care Home


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Review from Jacqueline W (Daughter of Resident) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother had left hospital and come to the care home, she has become a brighter person and very happy with the surroundings and care she is receiving. She seems to sleep better and feels safe and not lonely. She is very happy with mixing with other residents in the lounges. All in all, seems
a new life for her.

Reply from Gina Gadek, Home Manager at Alexandra Care Home

We are always pleased to hear such positive feedback about our home and the team who work there. Thank you for your wonderful five-star review for Alexandra Care Home.


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Review from Michael C (Son of Resident) published on 13 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was here after a fall and subsequent hospital discharge. In total, she was here for eighteen months before her passing away. She was bedbound for this time and unable to speak due to damage from fall.
She received very good care during her stay and I was contacted at any time required. Great
team and highly recommend.

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Review from Maureen J (Wife of Resident) published on 20 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased that my husband is in Alexandra Care Home. The staff and carers are very thoughtful and kind and are very kind with the dementia patients.

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Review from K W (Son of Resident) published on 12 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am pleased with the standard of care my mother receives. The staff are friendly and attentive and I receive phone calls whenever an issue regarding her care occurs.

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Review from C R (Daughter of Resident) published on 1 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was transferred to Alexandra Care Home straight from the hospital to receive palliative care in the last week of her life.
Mum was in a very poorly state and we had been advised by the hospital that she would not be with us for much longer. The staff at Alexandra care home went out of their
way to arrange for Mum to be safely transferred to them.
She moved into her lovely decorated room, equipped with an air mattress to meet her needs. The staff were friendly, compassionate and welcoming.
Mum rallied for a couple of days eating and enjoying the food, she ate much more than she had in a long time.
Unfortunately, mums condition worsened and she passed away a week later but in the short time Mum was in the home she was kept clean, made to feel as comfortable as possible and pain-free. The final arrangements were handled efficiently and with care. I only wish my mother could have moved to Alexandra Care Home earlier. Thank you to all of the staff.

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Review from Adrian A (Nephew of Resident) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the home warm, welcoming and very friendly. On visiting my aunt for the first time, I could see she was being extremely well looked after by very attentive staff. She felt warm, protected and was very relaxed.

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Review from C R (Daughter of Resident) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was previously a resident in another care home and was subject to a safeguarding issue. We are delighted she was accepted to Alexandra care home. All aspects of her care are first-class.

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Review from S R (Wife of Resident) published on 23 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with the care my husband gets here on Jasmine Ward. All the staff are lovely and are consistent which I think makes a big difference as they know what my husband likes/dislikes.

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Review from K V (Resident) published on 10 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are extremely pleasant and kind. Variety of activities are available. Staff shortages over break times. Good choice of food on menus but sometimes there's a change to the menu on the day. Housekeeping is of a high standard. Management keep in close contact with staff and residents and are
approachable.

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Review from Urszula B (Niece of Resident) published on 26 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Auntie Margaret was very happy at Alexandra Care Home, in Hemel Hempstead. The staff were very caring and friendly. I was very impressed with the nurses reporting procedure. For the 18 months that she was there, I was kept aware of everything they did for her, changes to her health, medication
etc. She loved her room, which was kept clean and tidy at all times and we were able to add a few personal touches for her. The entertainment staff kept her active and the kitchen staff seemed to go out of their way with personal touches, like birthday cakes etc. I would thoroughly recommend this home to anyone.

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Review from Amanda C (Daughter of Resident) published on 24 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My father was only here for 6 days and those days were the longest and most stressful of my family's life. As I am not allowed to write my true thoughts, I will keep it short and sweet and simply say to not use this place if you want peace of mind. I am full of guilt for leaving my father here, and
that will always be with me.

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Review from K W (Resident) assisted by family/friend published on 8 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My overall experience of Alexandra Care Home is good. However, the home seems to have difficulty in dealing with noisy and disruptive residents.

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Review from J M (Friend of Resident) published on 4 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were great and friendly.
The place was very clean.

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Current Review Score: 9.7 (9.664)

Overview of Review Score

The Review Score of 9.7 (9.664) out of 10 for Alexandra Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.664 for Alexandra Care Home is calculated as follows: ( (272 Excellents x 5) + (110 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 393 Ratings = 4.664

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Alexandra Care Home is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 34 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Aug 2022

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (4)

Gina

Gina Gadek

Job Title: Home Manager

“We are a strong team and our priority is the resident’s happiness and peace of mind. Families really like the stability of the team with plenty of long-term enthusiastic and warm staff to greet them.”


Julie

Julie Webb

Job Title: Administrator

Joined: 2012

Julie started working at Alexander Care Home in 2012 previously working in various roles in care. She started in domestic, moved onto carer and senior carer, team leader and finally offered the role of the administrator in 2003.
She has professional qualification in Level 2 & 3 in Care.
Level 2 in Business Admin and completed train the trainer in phlebotomist, housekeeping, dementia.
Julie believes that to be good in her role she needs to be a good communicator and build relationships.
Her favourite part of her working day is not knowing what challenges face her and how sheI will resolve them, and reassuring families if distressed.
Outside of work Julie enjoy arts and crafts and reading. I am very family orientated so family time is very important to me, it is a big part of her life.
When asked 'what do you enjoy about working at Alexander she said 'I feel part of an excellent team and feel we all work well together and help each other problem-solve.'


Renata

Renata Szegedi

Job Title: Clinical Lead Nurse

Joined: 2012

Renata has worked at Alexander since 2012. Previously Renata worked as a RGN.
She feels you need to be competent, hard-working, have good communication skills and first aid training to be good in her role.
The favourite part of her working day is making the residents feel happy and comfortable after I’ve done my job.
Her biggest career highlight to date is when the families appreciate the hard work Nurses and the carers are doing.
Outside of work Renata enjoys shopping, coffee with my friends, family programs or just relaxing alone and writing.
The thing she most looks forward to is is working with my team in my unit and other units, we are all such a happy team!


Dini

Dini Lukose

Job Title: Advanced Care Pratictioner

I believe my ability to take initiative and being observant makes me good at my job. I enjoy spending time with residents from diverse backgrounds and cultures. I believe I enrich their lives by making their stay more comfortable and enjoyable. In addition, I consider myself an approachable and reasonable person.