Alexandra Care Home

46 Alexandra Road, Hemel Hempstead HP2 5BP
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9.7 72 Reviews
  • Alexandra Care Home, Hemel Hempstead
Alexandra Care Home provides high-quality residential, nursing, and dementia care for up to 75 residents, offering a warm and supportive environment close to Hemel Hempstead Hospital and Gadebridge Park. Its location, near public transport links, makes visiting family members convenient and stress-free.

In addition to long-term care, Alexandra also offers respite care, providing short-term stays for those needing extra support or recovery after illness or surgery. This service also gives caregivers a well-earned break, knowing their loved ones are in safe and caring hands.

The home features a lovely garden with colourful flower beds and a peaceful patio area, perfect for spending time with friends and family. In addition to the beautiful outdoor spaces, there are plenty of communal areas where residents can participate in both group and one-to-one activities, ensuring a vibrant and engaging lifestyle.

Dining at Alexandra is a highlight, with the chef and catering team creating nutritious and delicious meals from fresh, seasonal ingredients. A variety of meal choices are available daily, with all special dietary needs catered for.

Call today to speak with one of their care solutions advisors, or book a visit to Alexandra and discover how they can support you.

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Care Provided by Alexandra Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 76 Service Users
  • Privately Owned
  • Care Offered
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Gina Gadek (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (76)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2004

Funding & Fees Guide for Alexandra Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,575
    • Self-Funded Nursing Care from £1,575
    • Self-Funded Nursing Dementia Care from £1,575
  • (these prices are only a guideline, please contact Alexandra Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Alexandra Care Home Reviews (72)

Total of 72, showing 41-60
9.7

Alexandra Care Home has a Review Score of 9.7 (9.664) out of 10, based on 34 reviews in the last 2 years. Over all time Alexandra Care Home has 72 reviews.

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Review from K M (Friend of Resident) published on 4 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff are incredibly friendly and helpful.
Very clean and the food looks good.

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Review from Christine S (Daughter of Resident) published on 28 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum went to Alexandra Care Home after being in hospital for 2 months. She was very poorly with various things wrong with her. The settlement was challenging for her as this was her first time in care, but persistence by the staff has definitely paid off. The overall environment is warm and friendly,
staff always listen to what you have to say. I recommend this care home.

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Review from H S (Granddaughter of Resident) published on 18 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers provide the best service possible to my nan. They always make sure she is clean, and well-fed and her overall well-being is good. They are very patient with her and always keep myself and my mother updated on any changes in how my nan is doing. All members of staff are very friendly and will
do anything to make our visiting experience as optimal as it can be.

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Review from Ian B (Son of Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In a very challenging situation, Alexandra have provided my mum with first-class care in a deteriorating situation. The highest professionalism and care standards we have seen in a very long time. A superb team.

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Review from Kim P (Daughter of Resident) published on 8 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been cared for at Alexandra Care Home for the past 6 months and has quite complex needs including dementia. The staff have been amazing. They are kind, caring and treat her with dignity and respect. They are attentive and helpful and I think they are all wonderful. The care home is well
run, clean and welcoming. I cannot praise the home enough.

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Review from M P (Son of Resident) published on 28 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum was only at Alexander Care Home for a week before her death but the care she received was brilliant. We were not able to see her to start with because of Government covid restrictions but the staff were helpful on the phone and we were able to have video calls. The staff were so supportive to
Mum and us.

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Review from M A (Brother of Resident) published on 11 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience is limited but it appears to be quite good and everybody is very helpful.

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Review from S S (Granddaughter of Resident) published on 10 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff are friendly, caring and always smiling. I feel my nan is safe and happy here. The staff have kept in touch through Covid and put my mind at ease. Hot meals could be better though.

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Review from Michael R (Son of Resident) published on 5 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Warm and professional staff.
The policy for Covid was explained clearly.

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Review from D M (Partner of Resident) published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Not visiting my partner often it's hard to give a review. However, I find the single telephone line to Bluebell unit inadequate.

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Review from G S (Husband of Resident) published on 22 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are excellent. I would like to name names but I can't. Some excel at their job and put in extra effort.

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Review from A P (Son of Resident) published on 16 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although the care home lacks spacious ground and outside facilities this is more than made up for by the very caring staff and the friendly atmosphere that exists in the home. My mother has received very good medical attention when needed and necessary attention to her security as she is prone to falling.
With her limited mental capabilities, she is always bright and interested in the people she's meeting and those around her. In the main, she seems to be content and happy.

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Review from Mark S (Son of Resident) published on 7 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely fantastic care home. The staff are so informative, and I haven't seen Dad look so good in months. We are kept up to date with his progress daily, and all the staff always go the extra mile. Would highly recommend.

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Review from Keith P (Son of Resident) published on 7 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and welcoming atmosphere. Very roomy, and my mum has really come out of her shell thanks to the support and the freedom to speak to other residents. Haven't seen her happier for years.

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Review from J J (Daughter of Resident) published on 7 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are friendly and caring. They are also cheerful and welcoming. They do their best in difficult situation.

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Review from S W (Relative of Resident) published on 4 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really good home, great atmosphere, attention to detail. Kind and caring, really get the feeling my relation is getting all the care and time needed to make her feel at home. Top marks.

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Review from Judith C (Wife of Resident) published on 7 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Alexandra Care Home continues to give my husband excellent care both in terms of friendship and medical care. During this time of lockdown, all the staff have ensured that he has been able to see and keep in touch with me and our family through online video calls and garden and pod visits. We have all
really appreciated their efforts. We owe them a big thank you.

Reply from Debbie Brewer, Home Manager at Alexandra Care Home

Thank you so much for spending the time to write such a positive review. I will certainly share with my wonderful team.


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Review from Pat A (Daughter of Resident) published on 9 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved into this care home in May 2018 after a short time in another care home. From our first enquiry at reception to his final hours, we were treated with the utmost respect and kindness. I can’t praise the staff enough. If there were any issues (and there weren’t many) they were dealt with
immediately. Dad liked to watch sport on his television and the staff always made sure he was able to do that. I would often take him out for walks in Gadebridge Park or we would go into town for a coffee and the staff would always have him ready for me, nothing was too much trouble. He was very happy there and was always praising the staff. I feel so lucky that my dad got to spend the last 16 months of his life in this care home. Thank You so much.

Reply from Olivia Shields, Marketing Assistant at Alexandra Care Home

Thank you Pat, for your kind comments about our care team. We appreciate you taking the time to leave feedback for Alexandra Care Home. We understand how upsetting it must have been, and are so pleased you felt that our team lived up to expectation and treated your dad with respect and the compassion he deserved during his time at our home. We hope that his time at Alexandra did see some friendships flourish with both the care team and residents. Thank you again Pat, if there is anything more we can do please do not hesitate to reach out.


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Review from B L (Daughter of Resident) published on 3 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in the care of Alexandra Care Home since October 2018. I cannot commend the team more highly 10/10. Does not cover it. The care everyone shows, cooks, cleaners, nurses, care team, the administration is so professional.
But more than this, compassionate and extremely caring. The family
are made most welcome offered tea/cake made to feel truly at home and we are informed about all our mother's welfare.

Reply from Ronnie Cavanagh, Marketing at Alexandra Care Home

Thank you for your comments about your recent experience at Alexandra Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that you had a positive experience. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from J M (Daughter of Resident) published on 22 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly and caring home with enthusiastic activities, that really give a big boost to the residents.

Reply from Ronnie Cavanagh, Marketing at Alexandra Care Home

Thank you for your positive feedback about our home. We are pleased to hear how satisfied you are with the care and activities provided by the home. We are committed to delivering fun and entertainment into the home for all of the residents to enjoy.


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Current Review Score: 9.7 (9.664)

Overview of Review Score

The Review Score of 9.7 (9.664) out of 10 for Alexandra Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.664 for Alexandra Care Home is calculated as follows: ( (272 Excellents x 5) + (110 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 393 Ratings = 4.664

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Alexandra Care Home is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 34 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Aug 2022

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (4)

Gina

Gina Gadek

Job Title: Home Manager

“We are a strong team and our priority is the resident’s happiness and peace of mind. Families really like the stability of the team with plenty of long-term enthusiastic and warm staff to greet them.”


Julie

Julie Webb

Job Title: Administrator

Joined: 2012

Julie started working at Alexander Care Home in 2012 previously working in various roles in care. She started in domestic, moved onto carer and senior carer, team leader and finally offered the role of the administrator in 2003.
She has professional qualification in Level 2 & 3 in Care.
Level 2 in Business Admin and completed train the trainer in phlebotomist, housekeeping, dementia.
Julie believes that to be good in her role she needs to be a good communicator and build relationships.
Her favourite part of her working day is not knowing what challenges face her and how sheI will resolve them, and reassuring families if distressed.
Outside of work Julie enjoy arts and crafts and reading. I am very family orientated so family time is very important to me, it is a big part of her life.
When asked 'what do you enjoy about working at Alexander she said 'I feel part of an excellent team and feel we all work well together and help each other problem-solve.'


Renata

Renata Szegedi

Job Title: Clinical Lead Nurse

Joined: 2012

Renata has worked at Alexander since 2012. Previously Renata worked as a RGN.
She feels you need to be competent, hard-working, have good communication skills and first aid training to be good in her role.
The favourite part of her working day is making the residents feel happy and comfortable after I’ve done my job.
Her biggest career highlight to date is when the families appreciate the hard work Nurses and the carers are doing.
Outside of work Renata enjoys shopping, coffee with my friends, family programs or just relaxing alone and writing.
The thing she most looks forward to is is working with my team in my unit and other units, we are all such a happy team!


Dini

Dini Lukose

Job Title: Advanced Care Pratictioner

I believe my ability to take initiative and being observant makes me good at my job. I enjoy spending time with residents from diverse backgrounds and cultures. I believe I enrich their lives by making their stay more comfortable and enjoyable. In addition, I consider myself an approachable and reasonable person.