Alexandra Care Home

46 Alexandra Road, Hemel Hempstead HP2 5BP
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9.7 72 Reviews
  • Alexandra Care Home, Hemel Hempstead
Alexandra Care Home provides high-quality residential, nursing, and dementia care for up to 75 residents, offering a warm and supportive environment close to Hemel Hempstead Hospital and Gadebridge Park. Its location, near public transport links, makes visiting family members convenient and stress-free.

In addition to long-term care, Alexandra also offers respite care, providing short-term stays for those needing extra support or recovery after illness or surgery. This service also gives caregivers a well-earned break, knowing their loved ones are in safe and caring hands.

The home features a lovely garden with colourful flower beds and a peaceful patio area, perfect for spending time with friends and family. In addition to the beautiful outdoor spaces, there are plenty of communal areas where residents can participate in both group and one-to-one activities, ensuring a vibrant and engaging lifestyle.

Dining at Alexandra is a highlight, with the chef and catering team creating nutritious and delicious meals from fresh, seasonal ingredients. A variety of meal choices are available daily, with all special dietary needs catered for.

Call today to speak with one of their care solutions advisors, or book a visit to Alexandra and discover how they can support you.

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Care Provided by Alexandra Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 76 Service Users
  • Privately Owned
  • Care Offered
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Gina Gadek (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (76)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2004

Funding & Fees Guide for Alexandra Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,575
    • Self-Funded Nursing Care from £1,575
    • Self-Funded Nursing Dementia Care from £1,575
  • (these prices are only a guideline, please contact Alexandra Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Alexandra Care Home Reviews (72)

Total of 72, showing 61-72
9.7

Alexandra Care Home has a Review Score of 9.7 (9.664) out of 10, based on 34 reviews in the last 2 years. Over all time Alexandra Care Home has 72 reviews.

Overall Experience

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Review from Peter D (Son of Resident) published on 15 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Mother has been at Alexandra Care Home since December with dementia. It was a very difficult time for her and her family at first, but she very soon settled in there, and once we knew she was happy, both myself and my sister could relax a little knowing that she was very well looked after. The staff
are amazing, nothing is ever too much trouble for them, we can call in at any time to see her, and have even taken her into town in one of their wheelchairs. Her room is a good size and she has her own washroom and toilet too and is always kept clean and tidy. She was able to have her own recliner armchair and TV in her room and has also some of her own paintings on the wall and plenty of photo frames on the windowsill making it more homely for her. I can't thank the staff enough, I really appreciate all that they have done for our Mum.
Thank you.

Reply from Ronnie Cavanagh, Marketing at Alexandra Care Home

Thank you, Peter, for your comments about your recent experience at Alexandra Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that you had a positive experience. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Hellen W (Daughter of Resident) published on 13 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mum and our family have received has been amazing. The staff make it a home. They are wonderful and caring. They have been our family for two years, eight months. I will be going in for a cup of tea as I miss them all already.
My mum passed away in hospital on 19th October 2018.
The secretary
was the reason I chose Alexandra House. Her warmth and love were evident on our very first meeting.

Reply from Ronnie Cavanagh, Marketing at Alexandra Care Home

Thank you Hellen for your kind comments about our Care team. We appreciate you taking the time to leave feedback for Alexandra Care Home. We understand how upsetting it must have been, and are so pleased you felt that our team lived up to expectation and treated your Mum with dignity and the compassion she deserved during her time at our home. We hope that her time at Alexandra did see some friendships flourish with both the Care team and residents. Thank you again Hellen, if there is anything more we can do please do not hesitate to reach out.


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Review from J F (Son of Resident) published on 25 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and service.
I am pleased with the level of care and dignity provided for my mother.
The care staff are kind and friendly and the environment is welcoming and secure.

Reply from Ronnie Cavanagh, Marketing at Alexandra Care Home

Thank you, for letting us know how we are doing at Alexandra Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from Hilary M (Wife of Resident) published on 22 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has now been a resident at the home for over two years. I have been very happy that he has been left in kind, incredibly patient and caring hands. I am confident that the same standards are constant whether I am present or in my absence.


The laundry service never seems to be included

in surveys, yet it is such a crucial part of the service. I think their valuable contribution should be recognised more by all of us.

Reply from Ronnie Cavanagh, Marketing at Alexandra Care Home

Thank you, Hilary, for your comments about your recent experience at Alexandra Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.


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Review from Natalija M (Daughter of Resident) published on 23 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first day when my relative came to the home, they have had nothing but good care and kindness shown by all the staff.

Reply from Ronnie Cavanagh, Marketing at Alexandra Care Home

Thank you for your lovely feedback about our home and our team. We really appreciate you taking the time to share your experience and we look forward to seeing you again soon.


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Review from Ronald S (Husband of Resident) published on 20 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Tha management at present is good. An improvement over the 14 years my wife has been in the home.

Reply from Ronnie Cavanagh, Marketing at Alexandra Care Home

Thank you, Ronald, for your comments about your recent experience at Alexandra Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.


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Review from Audrey R (Wife of Resident) published on 13 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Being new to using a care home (just three months) I found the whole experience difficult. My husband more so. We are getting to know people and joining in the activities which are first class. Good relations with staff and management.

Reply from Ronnie Cavanagh, Marketing at Alexandra Care Home

Thank you, Audrey, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear about your experience at Alexandra Care Home. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Marcus B (Son of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very happy, she soon settled in all the staff seem very attentive. The staff have got mum's pain issue under control. As a family, we are very happy to have mum in Alexandra Care Home.

Reply from Ronnie Cavanagh, Marketing at Alexandra Care Home

Thank you, Marcus, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Alexandra Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Sharon P (Daughter of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum moved into Alexandra Care Home in January 2018. She lives in the dementia care unit on the first floor. So far we have found it to be a well-run home and our family has always been made to feel welcome. Mum gets involved in all the afternoon activities most days which she enjoys and it provides
her with some stimulation. During the nice weather the residents who are able to have been taken to the garden which is a nice change of scenery for them.


The only minor negative is that despite clothing, slippers and shoes being labelled, they seem to go missing.


Reply from Ronnie Cavanagh, Marketing at Alexandra Care Home

Thank you, Sharon, for your comments about your recent experience at Alexandra Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. Glad to hear about the range of acitivites provided at Alexandra Care Home.


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Review from Margaret S (Daughter of Resident) published on 23 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has only moved to the care home in the last few days but from what we've seen in those few days we've been very happy with. We feel things couldn't be better. The staff have all been very friendly and helpful and also very caring and respectful to mum.

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Review from Pauline L (Daughter-in-law of Resident) published on 18 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We visited this home for my Mother in law's future care. The Manager was happy to show us around. He greeted both staff and residents along the way and knew them all by name. They certainly knew him too. He showed a genuine interest in both staff and residents. It was a very hot day and he checked
that residents were drinking plenty of water. The Home is very clean, without a doubt the cleanest we have seen. The Home is appropriately decorated with nice touches. The tables were set for dinner in the dining room with wine glasses and serviettes. There is a cinema room with pictures of well-known actors displayed on the walls and a games room. The bedrooms were clean, nicely furnished and decorated to create a very homely atmosphere. Residents we met appeared to be relaxed and happy. This home had a good 'feel' about it and a relaxed atmosphere. I felt this was a happy 'home' where residents were cared for with great dignity. My mother would be in safe hands here.

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Review from Jean H (Daughter of Resident) published on 10 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has only been at the home for a few days so far, but already there is a marked difference in her general behaviour. The staff seem very caring and have plenty of time for her. She has a nice homely room and the general atmosphere of the home is one of a big family. I can honestly say that
I am very happy for mum to be looked after in such a lovely home. Mum is more animated and is eating well now.

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Current Review Score: 9.7 (9.664)

Overview of Review Score

The Review Score of 9.7 (9.664) out of 10 for Alexandra Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.664 for Alexandra Care Home is calculated as follows: ( (272 Excellents x 5) + (110 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 393 Ratings = 4.664

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Alexandra Care Home is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 34 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Aug 2022

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (4)

Gina

Gina Gadek

Job Title: Home Manager

“We are a strong team and our priority is the resident’s happiness and peace of mind. Families really like the stability of the team with plenty of long-term enthusiastic and warm staff to greet them.”


Julie

Julie Webb

Job Title: Administrator

Joined: 2012

Julie started working at Alexander Care Home in 2012 previously working in various roles in care. She started in domestic, moved onto carer and senior carer, team leader and finally offered the role of the administrator in 2003.
She has professional qualification in Level 2 & 3 in Care.
Level 2 in Business Admin and completed train the trainer in phlebotomist, housekeeping, dementia.
Julie believes that to be good in her role she needs to be a good communicator and build relationships.
Her favourite part of her working day is not knowing what challenges face her and how sheI will resolve them, and reassuring families if distressed.
Outside of work Julie enjoy arts and crafts and reading. I am very family orientated so family time is very important to me, it is a big part of her life.
When asked 'what do you enjoy about working at Alexander she said 'I feel part of an excellent team and feel we all work well together and help each other problem-solve.'


Renata

Renata Szegedi

Job Title: Clinical Lead Nurse

Joined: 2012

Renata has worked at Alexander since 2012. Previously Renata worked as a RGN.
She feels you need to be competent, hard-working, have good communication skills and first aid training to be good in her role.
The favourite part of her working day is making the residents feel happy and comfortable after I’ve done my job.
Her biggest career highlight to date is when the families appreciate the hard work Nurses and the carers are doing.
Outside of work Renata enjoys shopping, coffee with my friends, family programs or just relaxing alone and writing.
The thing she most looks forward to is is working with my team in my unit and other units, we are all such a happy team!


Dini

Dini Lukose

Job Title: Advanced Care Pratictioner

I believe my ability to take initiative and being observant makes me good at my job. I enjoy spending time with residents from diverse backgrounds and cultures. I believe I enrich their lives by making their stay more comfortable and enjoyable. In addition, I consider myself an approachable and reasonable person.