Allington Court Care Home

Lye Lane, Bricket Wood, St Albans AL2 3TN
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9.7 101 Reviews
  • Allington Court Care Home, St Albans
Allington Court is a purpose-built dementia care home. The home is dedicated to caring for adults living with dementia, from early onset to more complex end-of-life needs, including nursing, residential, Parkinson's and short-stay care.

Everything is on one floor, and the building has a circular design. giving every room garden access and making it easier for residents to find their own way round. The home’s interior has been decorated to suit individuals with dementia, being colour-themed and including memory triggers.

With the help of their loved ones, staff build a picture of their life story and their likes and dislikes. Staff can then personalise care and help them live the way they want to. Communication and engagement is a big part of life here, too. So, if your loved one finds it easier to use signs and symbols to communicate, the team are happy to use Makaton.

There’s always lots going on within the welcoming community. Activities are run seven days a week and frequently join neighbouring Bupa care home, Tenterden House (offering nursing and residential care), for a range of engaging events and the occasional themed meal.

For more information about life in the home, please visit their Facebook page, search 'Bupa UK Tenterden House and Allington Court'.

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Care Provided by Allington Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • For a maximum of 44 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Head/Brain Injury
  • Huntington's Disease
  • Parkinson's Disease
  • Schizophrenia
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Vijo Martin (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (44)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Allington Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home is open to admissions. The home is open to everyone no need for your loved one to have Bupa health insurance.


  • Parking

  • On-site parking available.


Allington Court Care Home Reviews (101)

Total of 101, showing 81-100
9.7

Allington Court Care Home has a Review Score of 9.7 (9.738) out of 10, based on 20 reviews in the last 2 years. Over all time Allington Court Care Home has 101 reviews.

Overall Experience

  • 75
  • 26
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Review from L S (Husband of Resident) published on 11 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been coming here for 10 years to see my wife. The care is excellent. I would recommend the home to everyone.

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Review from E W (Resident) published on 11 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing staff, very professional. The home is lovely and I will recommend it to everybody. Very happy.

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Review from D B (Daughter of Resident) published on 2 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are extremely kind and helpful both to my mother and her visitors. If she wants two desserts they let her have them. She is cleaned and cared for in a lovely way. She enjoys the food although sometimes fruit and vegetables are scarce.
Overall, the family are happy with the care our mother
receives.

Reply from Josephine Gaupholm, Customer Adviser at Allington Court Care Home

Thank you for your review of Allington Court Care Home. We are pleased to hear that your mum is having a positive experience in the home and appreciate your comments regarding the care she receives. We will share your comments with the home's manager. The Bupa Customer Care Team.


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Review from John L (Respite Resident) published on 28 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy here.

Reply from Jayne Duck, Customer Services Administrator at Allington Court Care Home

Thank you for your review. I'm so glad to hear that you are happy in our care.


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Review from Iris C (Resident) published on 28 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good...

Reply from Jayne Duck, Customer Services Administrator at Allington Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home.


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Review from Robert H (Resident) published on 28 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good.

Reply from Jayne Duck, Customer Services Administrator at Allington Court Care Home

Thank you for your review.


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Review from C D (Resident) published on 28 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Activity is good. Staff very nice.

Reply from Jayne Duck, Customer Services Administrator at Allington Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home.


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Review from Irene L (Friend of Resident) published on 30 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has a friendly and happy atmosphere. I have noticed that nothing is too much for the staff when looking after the residents and their family. I wouldn't hesitate to recommend the home.

Reply from Jayne Duck, Customer services administrator at Allington Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from Susan W (Wife of Resident) published on 23 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring, kind and easy to talk to staff. I found it very hard at the beginning, but there was always someone to talk to and a shoulder to lean on. My husband is always treated with dignity.

Reply from Jayne Duck, Customer Services Administrator at Allington Court Care Home

Thank you for your review. I know that it can be very difficult when a loved one first goes into care, but I hope that any fears that you had have now been put to rest and that you have peace of mind knowing that your husband is well cared for.


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Review from A P (Daughter of Resident) published on 19 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are all very kind to both my mother and me. They encourage everyone to do what they are capable of. Today one resident is knitting, one is doing a jigsaw. Others are reading the newspaper together whilst others sleep. It is a very caring home.

Reply from Jayne Duck, Customer Services Administrator at Allington Court Care Home

Thank you for your review. It is lovely to hear how kind our staff our and that the residents are taking part in doing different things.


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Review from David G (Son of Resident) published on 19 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came to Allington Court after a period in hospital left him unable to return to his previous care home. He settled in extremely well and quickly, and seems comfortable and content. The staff are caring and attentive to his needs, which is vital as his ability to do things for himself diminishes.
My sisters and I are delighted to have found such a good home for our father.

Reply from Jayne Duck, Customer Services Administrator at Allington Court Care Home

Thank you for your review. I'm so glad to hear that your farther has settled in well and that he is happy and content.


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Review from Jackie H (Daughter of Resident) published on 17 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident in the home for over 8 years and has always been treated with respect and gentleness. I believe that nowhere else would give me reassurance that my mother is getting the best care available and I know that she is safe.

Reply from Jayne Duck, Customer Services Administrator at Allington Court Care Home

Thank you for your review. It is lovely to hear that you have peace of mind knowing that your mother is safe and well cared for.


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Review from Ronald M (Resident) published on 26 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend this home to family and friends. I'm very happy.

Reply from Jayne Duck, Customer Services Administrator at Allington Court Care Home

Thank you for your review. So glad that you are happy and that you would recommend the home to others.


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Review from A T (Resident) published on 22 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm comfortable, I have everything I want.

Reply from Jayne Duck, Customer services administrator at Allington Court Care Home

Thank you for your response. Glad to hear that you are settled and have everything that you need.


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Review from M G (Resident) published on 19 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with being at this home.

Reply from Jayne Duck, Customer Services Administrator at Allington Court Care Home

Thank you for your review. I'm so glad to hear that you are very happy at Allington Court.


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Review from S W (Resident) published on 19 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy with my review. Happy living here.

Reply from Jayne Duck, Customer services administator at Allington Court Care Home

Thank you for your review. So glad to hear that you are happy living at Allington Court.


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Review from Susan D (Husband of Resident) published on 1 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has early onset Alzheimers. He is very difficult at times. He has been at the home for almost 2 years. In all that time I have found all the staff to be kind, considerate and empathetic. He is well cared for. The home is clean, bright and modern. Food is home cooked. The nursing staff keep
me informed by phone of any incidents ie. A fall. The GP visits every week. They have a programme of activities and entertainers but my husband is unable to join in.

Reply from Simone Berkeley, Customer Service Advisor at Allington Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


The Bupa Customer Care Team.


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Review from LS (Daughter of Resident) published on 9 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was admitted to Allington Court as a patient on end of life care with Alzheimer's. Obviously, this was an incredibly stressful time but we were more than happy with the help and care offered by the staff at Allington. They were always kind and compassionate and I would not hesitate in recommending
this lovely, clean tidy home.

Reply from Jayne Duck, Customer servicies administrator at Allington Court Care Home

So Sorry to hear of your loss please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Jennifer S (Wife of Resident) published on 14 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very caring patient always available for visiting. Room always clean and available to be seen. Curtains and bed covers always changed frequently. When his wheelchair was damaged it was replaced. Patient escorted to the hospital when the catheter needed replacing. Clothes kept in good cleanliness and
order. Welcomed when we visited and almost invariably offered tea. Public rooms well kept and any spills dealt with rapidly. Rooms dressed suitably for the seasons. Decorated according to seasons and festivals. Patients with difficulties dealt with care.

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Review from Joan M (Resident) published on 14 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend this home to family and friends. I like my room and the food, the activities and music is good and my room is very clean.

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Current Review Score: 9.7 (9.738)

Overview of Review Score

The Review Score of 9.7 (9.738) out of 10 for Allington Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.738 for Allington Court Care Home is calculated as follows: ( (177 Excellents x 5) + (51 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 233 Ratings = 4.738

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Allington Court Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Jan 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 25 Mar 2025

Spacious rooms available for dementia care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.


Awards / Recognitions (7)

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