Benslow Nursing Home

Benslow Rise, Hitchin SG4 9QY
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9.8 24 Reviews
  • Benslow Nursing Home, Hitchin
This Nursing home first opened its doors over 25 years ago and has been offering nursing care to the elderly residents of Hitchin ever since. The home manager has a wealth of experience and has celebrated her 37th year with Benslow in 2024. The care staff are part of a skilled team made up of the Registered Manager, two clinical leads, registered nurses and health care assistants, supported by housekeepers, general assistants, cook, administrator and activity coordinator. This home also specialises in dementia care.

Both the CQC inspection (February 2022) and Hertfordshire provider inspection show a 'GOOD' rating for this home.

The house itself dates back to the Victorian era when it housed Cambridge University's Girton college. The ground floor rooms are suitably grand in scale with large windows in the drawing room and day room overlooking the peaceful gardens. The first floor provides accommodation offering wonderful views across the town and onto the countryside beyond. The lower ground floor offers further lounges and bedrooms, some with direct access to the garden. This location is also conveniently situated just 9 miles from Welwyn.

All meals are cooked on the premises daily, with a variety of options available at each meal time. Menus are changed regularly taking into account seasonality and residents preferences. The food is locally sourced.

The well-being and engagement co-ordinator works tirelessly to ensure a varied programme of activities are on offer to residents. Special events and trips are organised throughout the year, such as Around the World food day, charity cake sales and the very popular postcard appeal. They encourage families and friends to input into life history books for the residents to help keep their memories alive.

Family and friends are welcome at any time and local community groups regularly visit to either entertain or spend time at this friendly, comfortable home.

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Care Provided by Benslow Nursing Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 35 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sandra Tyers (Registered Manager)
  • Admission Criteria
    • Pre-assessment prior to admission
    • Ages 65+
  • Room Information
    • Single Rooms (29)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 3

Funding & Fees Guide for Benslow Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,500
    • Self-Funded Residential Dementia Care £1,200 – £1,500
    • Self-Funded Nursing Care £1,595 – £1,895
    • Self-Funded Nursing Dementia Care £1,595 – £1,895
    • RESPITE Self-Funded Residential Care £1,100 – £1,500
    • RESPITE Self-Funded Residential Dementia Care £1,200 – £1,500
    • RESPITE Self-Funded Nursing Care £1,595 – £1,895
    • RESPITE Self-Funded Nursing Dementia Care £1,595 – £1,895
  • (these prices are only a guideline, please contact Benslow Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are encouraged to visit friends and loved ones and join in with the activities and events of the home. Please do discuss with the home if you wish to visit later in the evening and at night.


  • Parking

  • A large private car park is available for staff and visitors.


Benslow Nursing Home Reviews (24)

Total of 24, showing 21-24
9.8

Benslow Nursing Home has a Review Score of 9.8 (9.784) out of 10, based on 10 reviews in the last 2 years. Over all time Benslow Nursing Home has 24 reviews.

Overall Experience

  • 18
  • 6
  • 0
  • 0
  • 0

Date Published

24
1
4
10
14

Review from Stuart W (Resident) published on 17 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Benslow Nursing Home is run and managed extremely well. The staff are well trained and caring. Rooms are spacious and well kept. The overall environment is normally quiet and relaxed.

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Review from Pamela B (Sister of Resident) published on 27 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have found Benslow Nursing Home to be very friendly, providing good care for the residents.


Qualified nursing staff provide onsite medical care 24/7, backed up by a dedicated local GP who visits regularly.


Individual dietary requirements are fully catered for including assistance with feeding.


The

manager and all the staff are very cheerful and always caring. An energetic Well-being Co-ordinator who ‘thinks outside the box’ arranging visits by local organisations to give talks, music and social gatherings, and garden parties etc.
Relatives are invited to many of the social events and regular meetings with the Manager for updates and to raise any issues and suggestions.


The finance manager has provided support to relatives when cash flow has been problematic and arranged payments of nursing care entitlements.


Residents care is recorded using latest technology, which helps with deputyship reporting requirements.


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Review from Y P (Daughter of Resident) published on 28 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A lovely team headed by an excellent manager. Lovely staff who are all hard working and caring. Everyone is approachable and helpful at all times. A homely environment.

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Review from Julie B (Daughter of Resident) published on 28 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Benslow Nursing Home has been our mother's home now for over three years. It was an emergency admittance, and it has been an emotional roller coaster due to the nature of her illness Alzheimers. The manager has been supportive throughout. The carers and all the staff have been kind, considerate and
open to any relevant discussions to resolve issues when necessary.
We have found the family meetings a good way to communicate with both staff and families. The newsletter is very good too! Family social events well organised and fun. Kitchen area in the day room needs improvement and more spare supplies.

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Current Review Score: 9.8 (9.784)

Overview of Review Score

The Review Score of 9.8 (9.784) out of 10 for Benslow Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.784 for Benslow Nursing Home is calculated as follows: ( (94 Excellents x 5) + (19 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 116 Ratings = 4.784

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Benslow Nursing Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 05 Mar 2025

Nursing General and Nursing Dementia


Awards / Recognitions (0)

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Meet the Team (1)

Sandra

Sandra Tyers

Job Title: Manager

Joined: 1989

Sandra has been working for Benslow Care Homes for 30 years. In that time, she has moved from care assistant, to senior carer, deputy manager and registered manager and ultimately Operations Manager across all the homes. In 2001, Sandra completed her Bachelors's degree in dementia care for the elderly, giving her a unique insight into the complex nature of the human psyche. In 2015, Sandra moved back to the role she loves, as registered manager of Benslow Nursing home.
Sandra has built a dedicated and passionate team, who between them have been the recipients of many awards and accolades over the years including finalist for Registered Manager with the HCPA.
Sandra works hard to maintain a happy calm environment, caring for her staff and residents with dignity and respect. She operates an ‘open door’ policy and welcomes families, representatives and friends to come in and see her at any time. If you would like to arrange a visit outside of office hours, please get in touch and a time can be arranged.