Forest Care Village Elstree & Borehamwood

10/20 Cardinal Avenue, Borehamwood WD6 1EP
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9.4 97 Reviews
  • Forest Care Village Elstree & Borehamwood, Borehamwood
Welcome to Forest Care Village Care Centre in Borehamwood, Hertfordshire. The modern facility offers 24-hour nursing care for adults with life-long physical conditions, particularly those with Acquired Brain Injuries and neurological conditions and24 hour nursing care for those aged 65 and over.

The home is blessed with a dedicated team of nursing and support staff that provide high-quality, person-centred care within a homely environment. They work in partnership with visiting therapists to offer short and long-term placements, palliative, respite and post-operative care.

The purpose-built facility comprises 178 bedrooms, all with en-suite facilities; a large physiotherapy suite; music and sensory facilities and courtyard sensory gardens. They encourage residents to furnish their new surroundings with familiar pieces of furniture and personal possessions to make them feel truly at home.

While the home's bedrooms provide a tranquil area to rest and relax, the modern communal lounges offer residents the opportunity to catch up with friends over a pot of tea, enjoy one of the guest entertainers or simply recline in front of their favourite film.

At Forest Care Village, they encourage residents to take part in a range of engaging activities based on their lifestyle needs and preferences. Many of their activities take place within the home environment and include art workshops, handicrafts, garden parties, and barbecues. They empower individuals to enjoy those everyday routines they cherish, whether that’s having a salon blow-dry and manicure or keeping up to date with their favourite football team. All are encouraged and available. Fore Care Village's residents enjoy the wider community with a thriving high street, independent shops and local park all within a short distance.

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Care Provided by Forest Care Village Elstree & Borehamwood

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 178 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Mary Maughan (Home Manager)
  • Admission Criteria
    • All referrals and enquiries accepted. All referrals will have an assessment prior to admission.
    • Ages from 18 to 100
  • Room Information
    • Single Rooms (178)
    • Single Rooms with ensuite Wet Room (140)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2006

Funding & Fees Guide for Forest Care Village Elstree & Borehamwood

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,350
    • Self-Funded Residential Dementia Care from £1,350
    • Self-Funded Nursing Care from £1,350
    • Self-Funded Nursing Dementia Care from £1,350
    • RESPITE Self-Funded Residential Care from £1,350
    • RESPITE Self-Funded Residential Dementia Care from £1,350
    • RESPITE Self-Funded Nursing Care from £1,350
    • RESPITE Self-Funded Nursing Dementia Care from £1,350
  • (these prices are only a guideline, please contact Forest Care Village Elstree & Borehamwood to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Forest Care Village Elstree & Borehamwood Reviews (97)

Total of 97, showing 1-20
9.4

Forest Care Village Elstree & Borehamwood has a Review Score of 9.4 (9.390) out of 10, based on 31 reviews in the last 2 years. Over all time Forest Care Village Elstree & Borehamwood has 97 reviews.

Overall Experience

  • 81
  • 12
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Date Published

97
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Review from S T (Resident) published on 5 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a great place to live. The staff always try to help where ever they can. We have an excellent manager who always has time to listen to any problems we have and does her best to solve them. I cannot forget the lifestyle team who do their best to include everyone!

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Review from Annika J (Daughter of Resident) published on 5 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Forest Care Village have taken great care of my mum, she is visiting for a month. Every single carer has been absolutely brilliant, so friendly and caring. My mum is particularly enjoying the food and activities she has mentioned several times how delicious the food is. I trust that my mum is in safe
hands and I feel grateful that there is a forever home waiting when she is ready.

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Review from Charlotte A (Friend of Resident) published on 30 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently visited a friend at Forest Care Village and my experience was nothing short of exceptional. The staff were incredibly warm and welcoming, creating a friendly atmosphere that made both residents and visitors feel at home. The facility itself is clean, well-maintained, and beautifully designed,
providing a comfortable environment.
During my visit, I was impressed by the variety of activities available for residents, fostering a sense of community and engagement. My friend spoke highly of the personalized care they receive, and it was evident that the staff genuinely care about each resident's well-being.
Overall, I highly recommend Forest Care Village, for anyone looking for a supportive and nurturing environment for their loved ones. It truly feels like a home away from home.

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Review from Jithin K (Friend of Resident) published on 30 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent organisation, many activities, cheerful staff.
The staff and facilities are very good. The premises are clean and tidy and the overall experience is very satisfactory. Highly recommended!

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Review from I K (Resident) published on 13 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here for almost six years if only it had happened many years ago. From the age of ten, I have suffered from mental health. I have been in mental wards in various hospitals and I didn't want to leave. But since arriving in Forrest Care it has felt like home without any pressure or (just occasionally).
For me, it has been the best years of my life apart from many my early years at Primary School and living rough on the Isle of Wight (both pressure-free)

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Review from B W (Resident) published on 13 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have lived here for 11 years. I enjoy doing the activities and watching the entertainment. The care is good and everyone tries their best.

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Review from Heidi B (Daughter of Resident) published on 5 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum is being extremely well cared for on Lavender Ward. The staff are friendly and kind and I cannot thank them enough for how well they are looking after her. The activity team do a great job of providing entertainment for all residents to enjoy.

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Review from Denise T (Resident) published on 27 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are very friendly.
I like going down and joining in the games and entertainment.

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Review from C K (Resident) published on 27 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All my care at the care home has been exemplary. All the staff have treated me with dignity, kindness and respect. There has been nothing that has been too much trouble from all the staff in the care home.

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Review from Rohit M (Resident) published on 27 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have learnt that I do a lot more things for myself. I have met some friendly people (staff and residents) and made some great friends.
Great variety of food and activities.

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Review from R P (Resident) published on 27 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since I was admitted by kind staff who came to see me at the hospital. I've been treated so well and professionally that it has made a big impact on my life, as I was in a poor state of health, which is good now, thanks to all and everyone here who turned my life into a life to go forward. I'm very
grateful to you all. Many thanks.

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Review from Kimberley V (Resident) published on 28 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love living here. The new management, they are friendly and caring. The lifestyle team are very supportive to us all and always lots to do. My housekeeper does a lot for me and I like all the staff, they're looking out for me.

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Review from Jennifer R (Respite Resident) published on 5 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having been here for ten weeks, I must say that I find the staff and nurses very warm and helpful. I've felt like belonging to a family and I shall miss you all. I hope to come and visit you soon.
I would certainly think about staying again in the future. Many thanks, also the downstairs activities
were very good. May God bless you all.

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Review from Julie G (Niece of Resident) published on 5 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't express enough of all the help the home did for my uncle. He was well cared for, loved and made to feel very comfortable. They made the whole family welcome and even provided tea and toast on the nights staying with him. Thank you. The community in the home is just brilliant. Thank you for everything.

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Review from Betty S (Sister-in-law of Resident) published on 26 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I am absolutely amazed at receiving no explanation as to where one of my sister-in-law's possessions has gone. Unfortunately, she passed away last August, but the irreplaceable item had been missing for some time before that. After enquiring of its whereabouts I eventually rang and spoke to the CEO?
of the organisation, who asked if I would give time for a thorough search to take place throughout the unit, when she would get back to me - I have heard nothing! I found the place very unwelcoming and had I been given the choice of where my sister-in-law was placed, I would certainly not have chosen Forest Care. Take heed if you care for your loved ones. I could go on, but unfortunately, amount of words is restricted.

Reply from Kate Kay, Operations Manager at Forest Care Village Elstree & Borehamwood

As soon as we were made aware of the missing item in September, we made every effort to locate this. Unfortunately, we have not been able to and sincerely apologise.


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Review from J G (Brother of Resident) published on 10 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our brother was in the Avalon Ward so carrying and sensitive people who took great care of our brother. So helpful friendly staff who took great care of our brother. So helpful, friendly staff whose small but little touches made our brother's and our lives much better. Thank you for all your care and
advice in this difficult time. Keep up the great work you guys do. Thank you.

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Review from Andrew S (Husband of Resident) published on 8 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very courteous and helpful staff.
Always willing to assist.
Thank you all very much.

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Review from Ian G (Resident) published on 3 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy here and looked after.

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Review from Nadine G (Day Care) published on 12 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been working at Forest Care Village Elstree & Borehamwood over two years, the management and staff are all involved with the care we give to our residents. The teamwork is incredible and we love welcoming new residents and making them feel welcome in to their new home.


Forest Care Village

Elstree & Borehamwood also have a really good activity team who will support the community and get everyone involved with the activities.

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Review from E H (Daughter of Resident) published on 29 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Staff have been horrific to my mother. I wish there were cameras installed so that managers can see what is going on. It is an utter disgrace. On view today the place looks filthy. Security is non-existent on the front desk. Anyone can walk in off the street.

Reply from Zoe Hiscox, Operations Manager at Forest Care Village Elstree & Borehamwood

The health, safety and happiness of our residents is our priority. 24-hour CCTV is in operation within the home for additional safety measures. We encourage families to share any concerns as soon as they experience them, to allow us to address them. When we received this feedback, we immediately conducted a thorough investigation. We would welcome the opportunity to share our findings.


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Current Review Score: 9.4 (9.390)

Overview of Review Score

The Review Score of 9.4 (9.390) out of 10 for Forest Care Village Elstree & Borehamwood is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.603 for Forest Care Village Elstree & Borehamwood is calculated as follows: ( (298 Excellents x 5) + (38 Goods x 4) + (11 Satisfactorys x 3) + (5 Poors x 2) + (18 Very Poors x 1) ) ÷ 370 Ratings = 4.603

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.787 Points relating to the number of positive Reviews for Forest Care Village Elstree & Borehamwood is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 178 registered maximum number of service users is 35.6. 28 Positive Reviews ÷ 35.6 = 0.787

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Jan 2024

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (1)

Mary

Mary Maughan

Job Title: Home Manager

I am a dual-qualified general and mental health nurse, registered with the Nursing and Midwifery Council (NMC) since 1985. I have been a manager in nursing and residential care homes since 2005. My passion is quality and clinical governance because this focuses on the people we support, ensuring excellence in care. I am proud to be the home manager at Forest Care Village interacting with my team and residents every day.


Frequently Asked Questions about Forest Care Village Elstree & Borehamwood

What types of Care is Forest Care Village Elstree & Borehamwood registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Forest Care Village Elstree & Borehamwood provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Forest Care Village Elstree & Borehamwood have?

There are 178 Single Rooms.

What are the Facilities & Services at Forest Care Village Elstree & Borehamwood?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Forest Care Village Elstree & Borehamwood to the centre of Borehamwood?

0.2 mile(s) as the crow flies, distance by road may be significantly further.