Forest Care Village Elstree & Borehamwood

10/20 Cardinal Avenue, Borehamwood WD6 1EP
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9.4 97 Reviews
  • Forest Care Village Elstree & Borehamwood, Borehamwood
Welcome to Forest Care Village Care Centre in Borehamwood, Hertfordshire. The modern facility offers 24-hour nursing care for adults with life-long physical conditions, particularly those with Acquired Brain Injuries and neurological conditions and24 hour nursing care for those aged 65 and over.

The home is blessed with a dedicated team of nursing and support staff that provide high-quality, person-centred care within a homely environment. They work in partnership with visiting therapists to offer short and long-term placements, palliative, respite and post-operative care.

The purpose-built facility comprises 178 bedrooms, all with en-suite facilities; a large physiotherapy suite; music and sensory facilities and courtyard sensory gardens. They encourage residents to furnish their new surroundings with familiar pieces of furniture and personal possessions to make them feel truly at home.

While the home's bedrooms provide a tranquil area to rest and relax, the modern communal lounges offer residents the opportunity to catch up with friends over a pot of tea, enjoy one of the guest entertainers or simply recline in front of their favourite film.

At Forest Care Village, they encourage residents to take part in a range of engaging activities based on their lifestyle needs and preferences. Many of their activities take place within the home environment and include art workshops, handicrafts, garden parties, and barbecues. They empower individuals to enjoy those everyday routines they cherish, whether that’s having a salon blow-dry and manicure or keeping up to date with their favourite football team. All are encouraged and available. Fore Care Village's residents enjoy the wider community with a thriving high street, independent shops and local park all within a short distance.

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Care Provided by Forest Care Village Elstree & Borehamwood

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 178 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Mary Maughan (Home Manager)
  • Admission Criteria
    • All referrals and enquiries accepted. All referrals will have an assessment prior to admission.
    • Ages from 18 to 100
  • Room Information
    • Single Rooms (178)
    • Single Rooms with ensuite Wet Room (140)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2006

Funding & Fees Guide for Forest Care Village Elstree & Borehamwood

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,350
    • Self-Funded Residential Dementia Care from £1,350
    • Self-Funded Nursing Care from £1,350
    • Self-Funded Nursing Dementia Care from £1,350
    • RESPITE Self-Funded Residential Care from £1,350
    • RESPITE Self-Funded Residential Dementia Care from £1,350
    • RESPITE Self-Funded Nursing Care from £1,350
    • RESPITE Self-Funded Nursing Dementia Care from £1,350
  • (these prices are only a guideline, please contact Forest Care Village Elstree & Borehamwood to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Forest Care Village Elstree & Borehamwood Reviews (97)

Total of 97, showing 21-40
9.4

Forest Care Village Elstree & Borehamwood has a Review Score of 9.4 (9.390) out of 10, based on 31 reviews in the last 2 years. Over all time Forest Care Village Elstree & Borehamwood has 97 reviews.

Overall Experience

  • 81
  • 12
  • 2
  • 0
  • 2

Date Published

97
4
12
31
66

Review from Beverley W (Resident) published on 14 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy living here at The Village. There is always plenty to do, with daily activities and lots of events and entertainment to look forward to. The carers are always helpful along with my personal care. We now have a new manager who is always out on the floor talking to us residents and joining
in with entertainment. I am enjoying the new menu, and the kitchen staff are always helpful, the housekeeper keeps my room lovely and clean. Laundry staff are also very helpful.

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Review from Allison B (Resident) published on 8 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think everything is going well when staff and residents work and like it to continue.

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Review from Ehsanullah R (Resident) published on 7 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a resident at Forest Care Village Elstree & Borehamwood and the staff here are always helpful and friendly and have a laugh with me and I feel very included in the home. I enjoy going out and going to the local park with the staff.

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Review from Beverley W (Resident) published on 22 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've now been living here for almost ten years. I feel included in the home; it feels like we're all a big family. I'm happy with the care I receive, and I love the variety of activities, entertainment and trips out which take place.

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Review from J C (Wife of Resident) published on 23 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and our family are so very grateful that my husband is so well cared for at Forest Care Village. Thank you!

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Review from Maggie D (Resident) published on 14 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been here for six weeks now, and I find the staff very helpful and caring, always polite and friendly. Goo team ethic, and if they notice something wrong or not working, they deal with it even if it is not their area.
I feel very included here.

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Review from Natalie M (Sister of Resident) published on 16 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been staying at Forest Care Village for the last 6 months. He has multiple amputations and arrived at Forrest Care unwell both physically and mentally after a long hospital stay. We were nervous about care homes as he has never been in one and he is only 40 years old!
But we have been
so pleasantly surprised and all our fears were put to rest.


The staff are so caring and go out of their way to help him in every way possible- with self-care, medical care, getting him into a routine etc. He has a large room which is spacious and clean and he is so comfortable there. The head nurse has been especially impressive and has helped my brother so much- she genuinely cares for him and knows how to communicate with him.
Would highly recommend the home.


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Review from J T (Mother of Resident) published on 9 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The nurses, carers and therapists are really nice and caring but the management is not brilliant because they keep getting rid of staff to save money. Also, the equipment is not very good in the Gymn. If you are looking for intensive therapy for your relative this is not the place. Many residents have
nearly walked out because they have nobody at the reception after 6pm. Also if you have an emergency on a weekend or after 6 on weekdays nobody answers. This place is driven by profits.

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Review from Sandra F (Resident) published on 20 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here a long time. Everyone is nice and friendly. I like to help others with craft activities. My care is good and I am treated with respect and kindness. I enjoy my meals very much and enjoy my time with other residents and staff enjoy my family visiting me.

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Review from M H (Resident) published on 18 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always welcoming and everybody friendly. Lots of entertainment going on. Lovely caring and friendly.

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Review from C F (Daughter of Resident) published on 17 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very caring, always very helpful. I know she is very safe here so I do not have to worry.

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Review from A B (Daughter of Resident) published on 15 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother was placed here after a fall for recovery. At first, she was treated very kindly, but towards the end of her stay she became more of a 'nuisance'. I came to visit several times mid-morning to find her still in her nightwear and not having had a shower, waiting for some help. When she said
she was tired at the end of the afternoon instead of being encouraged to have a little snooze in her chair, she was put to bed at 6pm, which resulted in her waking up in the middle of the night. This was very disorientating for her. Although we brought in enough clothes for at least 10 days she rarely had clean clothes in her wardrobe/chest of drawers. I felt that she was not treated with much dignity overall, although a few of her carers were outstanding.

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Review from Jenny J (Respite Resident) published on 6 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At first, extremely reluctant to enter Forest Care Village but on arrival was greeted with great warmth. Rooms were pleasant and many safety precautions were obvious. Only quibble - no access to lighting from bed - very annoying when wanting the toilet. Food is very good but I dislike unsalted food
and found it hard to get hold of salt sachets. The care was faultless with carers on hand 24/7 to attend to my needs, big or small. The cleanliness is faultless and the friendliness never falters.

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Review from J H (Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here a long time, and I am very happy. I don't feel lonely because there are things to do most days - making things - singers coming in. Even bingo is quite fun! Sometimes we go on trips. Even with Covid things, have been going on. We have physio sometimes.

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Review from D G (Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with the care home and the treatment I get from the staff.

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Review from S H (Respite Resident) published on 2 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall I have been impressed by the level of care and concern from the management down to the carers and cleaners. I have received physio input every working day and over six weeks have progressed from a useless lump who had to have everything done for her to an almost independent being. I have been
very comfortable (maybe a little warm at times) and have enjoyed joining in the various activities if only to help those less able. The quality, variety, and presentation of the food have been exemplary and give us all something to look forward to every day.

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Review from Anna S (Resident) published on 31 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy here. Good atmosphere. Everybody is kind and caring.

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Review from Patrick M (Resident) published on 10 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with the care I am getting. I am happy with the entertainment on offer. The food is good.

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Review from J H (Respite Resident) published on 23 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I've been in Forest Care Village for a month now for rehab having spent a fortnight in hospital following an accident. I have found that the overall care, cleanliness, food and kindness have all been excellent. The only comment I would make is that at times I have waited quite a while (in excess of
forty minutes) for a carer to respond to me pressing my call button. This is not a regular occurrence but I wonder if it indicates that on some shifts there are insufficient carers on duty. But I do have to repeat that management, nurses, carers and housekeepers have all been great during my stay - thank you!

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Review from J R (Resident) published on 12 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very impressed with the care home most of the staff are very good.

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Current Review Score: 9.4 (9.390)

Overview of Review Score

The Review Score of 9.4 (9.390) out of 10 for Forest Care Village Elstree & Borehamwood is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.603 for Forest Care Village Elstree & Borehamwood is calculated as follows: ( (298 Excellents x 5) + (38 Goods x 4) + (11 Satisfactorys x 3) + (5 Poors x 2) + (18 Very Poors x 1) ) ÷ 370 Ratings = 4.603

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.787 Points relating to the number of positive Reviews for Forest Care Village Elstree & Borehamwood is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 178 registered maximum number of service users is 35.6. 28 Positive Reviews ÷ 35.6 = 0.787

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Jan 2024

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (1)

Mary

Mary Maughan

Job Title: Home Manager

I am a dual-qualified general and mental health nurse, registered with the Nursing and Midwifery Council (NMC) since 1985. I have been a manager in nursing and residential care homes since 2005. My passion is quality and clinical governance because this focuses on the people we support, ensuring excellence in care. I am proud to be the home manager at Forest Care Village interacting with my team and residents every day.