Forest Care Village Elstree & Borehamwood

10/20 Cardinal Avenue, Borehamwood WD6 1EP
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9.4 97 Reviews
  • Forest Care Village Elstree & Borehamwood, Borehamwood
Welcome to Forest Care Village Care Centre in Borehamwood, Hertfordshire. The modern facility offers 24-hour nursing care for adults with life-long physical conditions, particularly those with Acquired Brain Injuries and neurological conditions and24 hour nursing care for those aged 65 and over.

The home is blessed with a dedicated team of nursing and support staff that provide high-quality, person-centred care within a homely environment. They work in partnership with visiting therapists to offer short and long-term placements, palliative, respite and post-operative care.

The purpose-built facility comprises 178 bedrooms, all with en-suite facilities; a large physiotherapy suite; music and sensory facilities and courtyard sensory gardens. They encourage residents to furnish their new surroundings with familiar pieces of furniture and personal possessions to make them feel truly at home.

While the home's bedrooms provide a tranquil area to rest and relax, the modern communal lounges offer residents the opportunity to catch up with friends over a pot of tea, enjoy one of the guest entertainers or simply recline in front of their favourite film.

At Forest Care Village, they encourage residents to take part in a range of engaging activities based on their lifestyle needs and preferences. Many of their activities take place within the home environment and include art workshops, handicrafts, garden parties, and barbecues. They empower individuals to enjoy those everyday routines they cherish, whether that’s having a salon blow-dry and manicure or keeping up to date with their favourite football team. All are encouraged and available. Fore Care Village's residents enjoy the wider community with a thriving high street, independent shops and local park all within a short distance.

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Care Provided by Forest Care Village Elstree & Borehamwood

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 178 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Mary Maughan (Home Manager)
  • Admission Criteria
    • All referrals and enquiries accepted. All referrals will have an assessment prior to admission.
    • Ages from 18 to 100
  • Room Information
    • Single Rooms (178)
    • Single Rooms with ensuite Wet Room (140)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2006

Funding & Fees Guide for Forest Care Village Elstree & Borehamwood

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,350
    • Self-Funded Residential Dementia Care from £1,350
    • Self-Funded Nursing Care from £1,350
    • Self-Funded Nursing Dementia Care from £1,350
    • RESPITE Self-Funded Residential Care from £1,350
    • RESPITE Self-Funded Residential Dementia Care from £1,350
    • RESPITE Self-Funded Nursing Care from £1,350
    • RESPITE Self-Funded Nursing Dementia Care from £1,350
  • (these prices are only a guideline, please contact Forest Care Village Elstree & Borehamwood to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Forest Care Village Elstree & Borehamwood Reviews (97)

Total of 97, showing 41-60
9.4

Forest Care Village Elstree & Borehamwood has a Review Score of 9.4 (9.390) out of 10, based on 31 reviews in the last 2 years. Over all time Forest Care Village Elstree & Borehamwood has 97 reviews.

Overall Experience

  • 81
  • 12
  • 2
  • 0
  • 2

Date Published

97
4
12
31
66

Review from V A (Mother of Resident) published on 6 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good

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Review from Margaret P (Sister of Resident) published on 2 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We received a very warm and professional welcome. There is a great warmth from every member of staff. Our every need was met with kindness. My brother felt like he was in his own home. The staff and manager are truly amazing.

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Review from P S (Resident) published on 31 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy staying here it is easy going, the staff are friendly and courteous. I like the trips out and the entertainment is excellent. Everyone including fellow residents makes you feel welcome and they all are a friendly bunch. Would recommend staying here to everyone.

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Review from S G (Resident) published on 16 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is excellent.

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Review from Asger A (Cousin of Resident) published on 7 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed with the friendliness and cleanliness of this facility. The staff, starting from the manager to the nurses and kitchen staff are doing tremendous work.
Keep it up.

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Review from Mark O (Son of Resident) published on 19 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother received excellent care and support in the short time she was at Forest Care Village. The staff were always very attentive and treated mum in a kind and supportive way. Forest Care Village has been very helpful in mum's last weeks allowing the family to visit outside of normal visiting times
and allowing us a high degree of flexibility. Staff and management are very approachable dealing with requests as needed. On numerous occasions, mum told us that she was happy and well looked after.

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Review from Jeanette E (Resident) published on 1 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy here, I've made some friends. Staff are very kind, classes are very good and to learn more. I can have tea since I am a very sociable person. I enjoy the company in the atrium and smoking area. And the management is very good and helpful.

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Review from Carole J (Resident) published on 1 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like the coffee mornings social in the atrium where I sit with the ladies doing lots of activities like Bingo, craft and exercise classes. Staff are kind and helpful.

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Review from Richard M (Resident) published on 28 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like it here, am very happy.
Everybody is very kind.
I like bingo because I am always winning!

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Review from G T (Daughter of Resident) published on 9 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are friendly, approachable and professional. They are always willing to sort out any problems.

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Review from M N (Resident) published on 19 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have very good care from carers and staff.

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Review from P A (Resident) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy here. I get on very well with everyone.

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Review from Angela W (Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The help from the staff is extremely good.
Food is good.
The cleaning is good.
Overall everyone is very friendly and I appreciate that very much.

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Review from Olga N (Resident) published on 14 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In this rehab unit for recovery and care is very sociable and helpful.

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Review from G M (Resident) published on 3 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Forest Care Village such a wonderful place to live. Everybody is so nice especially the lifestyle team, the activities they do are fun. The residents are wonderful, I have known them for a long time and consider them my friends.

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Review from J B (Wife of Resident) published on 13 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was sent here on a DTA bed from a hospital stay following Covid. He has advanced dementia and moto neurone disease. The staff here have treated him very kindly; he always looked clean and says he is happy. I call several times a day on video, as does his son, and we are very happy with the
premises and the staff. He is eating well and has gained some weight back since his admission.

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Review from A B (Husband of Resident) published on 11 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management, care staff and nurses are very dedicated and work hard to provide a high standard of care for the residents. The extreme conditions resulting from the Coronavirus pandemic has put huge extra burdens on the staff. I think this has been very well handled. Residents are treated with dignity
and respect by staff who aim to keep them safe. There is a warm and cheerful atmosphere in the home. I am kept well informed. I was told that my wife had received the vaccine at the home. Request for items of clothing, hair or dental products needed is always made to me in a polite manner.

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Review from S P (Resident) published on 27 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy in this care home. I stay here for 12-years in this home and very happy with the activity and care. All residents like friends, and this my best home. Bless this home and for more people to come here. Thank you.

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Review from G C (Resident) published on 22 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like the home. I have been here for a long time and have lots of friends here.

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Review from D I (Resident) published on 22 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like it here. The care staff are kind and my room is a good size.

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Current Review Score: 9.4 (9.390)

Overview of Review Score

The Review Score of 9.4 (9.390) out of 10 for Forest Care Village Elstree & Borehamwood is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.603 for Forest Care Village Elstree & Borehamwood is calculated as follows: ( (298 Excellents x 5) + (38 Goods x 4) + (11 Satisfactorys x 3) + (5 Poors x 2) + (18 Very Poors x 1) ) ÷ 370 Ratings = 4.603

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.787 Points relating to the number of positive Reviews for Forest Care Village Elstree & Borehamwood is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 178 registered maximum number of service users is 35.6. 28 Positive Reviews ÷ 35.6 = 0.787

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Jan 2024

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (8)

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Meet the Team (1)

Mary

Mary Maughan

Job Title: Home Manager

I am a dual-qualified general and mental health nurse, registered with the Nursing and Midwifery Council (NMC) since 1985. I have been a manager in nursing and residential care homes since 2005. My passion is quality and clinical governance because this focuses on the people we support, ensuring excellence in care. I am proud to be the home manager at Forest Care Village interacting with my team and residents every day.