Forest Care Village Elstree & Borehamwood

10/20 Cardinal Avenue, Borehamwood WD6 1EP
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9.4 97 Reviews
  • Forest Care Village Elstree & Borehamwood, Borehamwood
Welcome to Forest Care Village Care Centre in Borehamwood, Hertfordshire. The modern facility offers 24-hour nursing care for adults with life-long physical conditions, particularly those with Acquired Brain Injuries and neurological conditions and24 hour nursing care for those aged 65 and over.

The home is blessed with a dedicated team of nursing and support staff that provide high-quality, person-centred care within a homely environment. They work in partnership with visiting therapists to offer short and long-term placements, palliative, respite and post-operative care.

The purpose-built facility comprises 178 bedrooms, all with en-suite facilities; a large physiotherapy suite; music and sensory facilities and courtyard sensory gardens. They encourage residents to furnish their new surroundings with familiar pieces of furniture and personal possessions to make them feel truly at home.

While the home's bedrooms provide a tranquil area to rest and relax, the modern communal lounges offer residents the opportunity to catch up with friends over a pot of tea, enjoy one of the guest entertainers or simply recline in front of their favourite film.

At Forest Care Village, they encourage residents to take part in a range of engaging activities based on their lifestyle needs and preferences. Many of their activities take place within the home environment and include art workshops, handicrafts, garden parties, and barbecues. They empower individuals to enjoy those everyday routines they cherish, whether that’s having a salon blow-dry and manicure or keeping up to date with their favourite football team. All are encouraged and available. Fore Care Village's residents enjoy the wider community with a thriving high street, independent shops and local park all within a short distance.

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Care Provided by Forest Care Village Elstree & Borehamwood

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 178 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Mary Maughan (Home Manager)
  • Admission Criteria
    • All referrals and enquiries accepted. All referrals will have an assessment prior to admission.
    • Ages from 18 to 100
  • Room Information
    • Single Rooms (178)
    • Single Rooms with ensuite Wet Room (140)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2006

Funding & Fees Guide for Forest Care Village Elstree & Borehamwood

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,350
    • Self-Funded Residential Dementia Care from £1,350
    • Self-Funded Nursing Care from £1,350
    • Self-Funded Nursing Dementia Care from £1,350
    • RESPITE Self-Funded Residential Care from £1,350
    • RESPITE Self-Funded Residential Dementia Care from £1,350
    • RESPITE Self-Funded Nursing Care from £1,350
    • RESPITE Self-Funded Nursing Dementia Care from £1,350
  • (these prices are only a guideline, please contact Forest Care Village Elstree & Borehamwood to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Forest Care Village Elstree & Borehamwood Reviews (97)

Total of 97, showing 61-80
9.4

Forest Care Village Elstree & Borehamwood has a Review Score of 9.4 (9.390) out of 10, based on 31 reviews in the last 2 years. Over all time Forest Care Village Elstree & Borehamwood has 97 reviews.

Overall Experience

  • 81
  • 12
  • 2
  • 0
  • 2

Date Published

97
4
12
31
66

Review from David B (Resident) published on 12 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay is very good.
Staff work hard and are helpful.

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Review from Patrick B (Resident) published on 7 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff and care workers "pull together" to make my life more comfortable. Sense of humour would be the only qualification required to find my slot.

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Review from Sheila B (Resident) published on 7 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to this care home with about two hours notice. I arrived just before lunchtime and had a very pleasant, helpful welcome. Luch was sorted for me very quickly and was very enjoyable, as all the meals have been since then. The six weeks I have been here, have been very pleasant; staff understanding
and helpful, and every request has been attended to as quickly as possible with a smile. Very important.

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Review from Jim C (Resident) published on 22 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy here.
Activities are great.
The staff are nice.

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Review from Paul W (Son of Resident) published on 9 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad was a resident of FCV for 13 years until his passing in Feb 2021. I found that his care was at the optimum. During his residence and his home, he was treated with dignity and respect. His nursing needs were always met. His social and mental needs were provided for in regular stimulating activities
and engagement with a dedicated and caring staff. Several staff members were involved with my Dad for a long period of time possibly greater than 10 years. I did not observe a high turnover of care staff which I can surmise was due to the staff enjoying their jobs and feeling valued. Dad's neurological condition would occasionally manifest itself in frustration and verbal outbursts. The staff were compassionate and well trained in dealing with this and his specialist needs. I was regularly informed of my Dad health. I was involved in his care planning, meeting with senior staff and social workers. His key workers were always available to talk about Dad's care.

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Review from M S (Resident) published on 8 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot tell you how great everyone is. The staff are wonderful. I can't belie how great the staff work.

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Review from J K (Respite Resident) published on 17 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had a very pleasant experience being here and have felt very safe. The carers and staff, in general, have been helpful as my needs have deteriorated. I would be happy to return here again after my next hip operation whenever that happens.

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Review from P L (Respite Resident) published on 7 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care very good.
Staff very helpful.
Enjoyed my stay in respite.

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Review from B T (Resident) published on 23 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care is very good. The food is excellent. I like to go to the conservatory with other residents.

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Review from M C (Resident) published on 8 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Like most of the people and most of the food.
I like being here.
It's friendly.

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Review from P B (Resident) published on 8 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here for about six weeks and found I was very surprised at the kindness I have received from all and would recommend it to all.

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Review from J E (Resident) published on 3 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since being here, everyone has been nice and helpful.
The home is very happy and cheerfully done.
I joined the choir as I like to sing.

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Review from I G (Resident) published on 29 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager is helpful and advisory.
I enjoy my artwork, which is provided.
Treated with good respect.

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Review from M T (Resident) published on 29 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like living here.
Staff are friendly.
I enjoy activities and music.

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Review from J C (Resident) published on 16 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is wonderful.
The staff are very kind and there to all my needs.
I can go to the home manager.
I am happy here.

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Review from P J (Mother of Resident) published on 16 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Forset Care Village is a very caring home. The staff are friendly and professional. They have looked after my daughter very well; she enjoys all the social activities the lifestyle team lay on, especially the visiting singer and the choir. The home is well decorated and clean, but it's greatest assets
are the people who work there.

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Review from G M (Resident) published on 13 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I consider Forset Care Village as my home, I consider the staff and especially, the manager of the home as doing an amazing job in what they do for all the residents. The care and compassion they show, makes me feel that I am so glad that I am here, I consider them all my friends. What the manager has
done by keeping us all safe while we are under lockdown because of the virus that they have everywhere, but because of our amazing manager and staff, we have all been kept safe.

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Review from N P (Resident) assisted by family/friend published on 9 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was great to see all the people involved in the home, came in risking their well being to care for us. I got sick and became very difficult to look after, but it was wonderful how the nurses and carers did their best to look after me. The lifestyle team also looked in on me, helping me to stay in
touch with the family through Skype. Thanks to everyone.

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Review from Paul G (Resident) published on 2 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent home.
Clean and well organised.
Food is very good.
Very dedicated nursing staff.
The caring staff are really lovely - All kind and caring and all doing their best.
Very impressive well run home.
All the staff seem happy and enjoying their work.

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Review from Mike B (Husband of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been at Forest Care Village for over 9 years. She has poor communication skills but carers have in the main understood her "signals" which enables them to take appropriate action. Staff are very caring towards her and this makes me happy. The lifestyle team are fantastic and management and
other support staff are always friendly, willing and obliging.

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Current Review Score: 9.4 (9.390)

Overview of Review Score

The Review Score of 9.4 (9.390) out of 10 for Forest Care Village Elstree & Borehamwood is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.603 for Forest Care Village Elstree & Borehamwood is calculated as follows: ( (298 Excellents x 5) + (38 Goods x 4) + (11 Satisfactorys x 3) + (5 Poors x 2) + (18 Very Poors x 1) ) ÷ 370 Ratings = 4.603

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.787 Points relating to the number of positive Reviews for Forest Care Village Elstree & Borehamwood is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 178 registered maximum number of service users is 35.6. 28 Positive Reviews ÷ 35.6 = 0.787

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Jan 2024

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (1)

Mary

Mary Maughan

Job Title: Home Manager

I am a dual-qualified general and mental health nurse, registered with the Nursing and Midwifery Council (NMC) since 1985. I have been a manager in nursing and residential care homes since 2005. My passion is quality and clinical governance because this focuses on the people we support, ensuring excellence in care. I am proud to be the home manager at Forest Care Village interacting with my team and residents every day.