Forest Care Village Elstree & Borehamwood

10/20 Cardinal Avenue, Borehamwood WD6 1EP
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9.4 97 Reviews
  • Forest Care Village Elstree & Borehamwood, Borehamwood
Welcome to Forest Care Village Care Centre in Borehamwood, Hertfordshire. The modern facility offers 24-hour nursing care for adults with life-long physical conditions, particularly those with Acquired Brain Injuries and neurological conditions and24 hour nursing care for those aged 65 and over.

The home is blessed with a dedicated team of nursing and support staff that provide high-quality, person-centred care within a homely environment. They work in partnership with visiting therapists to offer short and long-term placements, palliative, respite and post-operative care.

The purpose-built facility comprises 178 bedrooms, all with en-suite facilities; a large physiotherapy suite; music and sensory facilities and courtyard sensory gardens. They encourage residents to furnish their new surroundings with familiar pieces of furniture and personal possessions to make them feel truly at home.

While the home's bedrooms provide a tranquil area to rest and relax, the modern communal lounges offer residents the opportunity to catch up with friends over a pot of tea, enjoy one of the guest entertainers or simply recline in front of their favourite film.

At Forest Care Village, they encourage residents to take part in a range of engaging activities based on their lifestyle needs and preferences. Many of their activities take place within the home environment and include art workshops, handicrafts, garden parties, and barbecues. They empower individuals to enjoy those everyday routines they cherish, whether that’s having a salon blow-dry and manicure or keeping up to date with their favourite football team. All are encouraged and available. Fore Care Village's residents enjoy the wider community with a thriving high street, independent shops and local park all within a short distance.

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Care Provided by Forest Care Village Elstree & Borehamwood

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 178 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Mary Maughan (Home Manager)
  • Admission Criteria
    • All referrals and enquiries accepted. All referrals will have an assessment prior to admission.
    • Ages from 18 to 100
  • Room Information
    • Single Rooms (178)
    • Single Rooms with ensuite Wet Room (140)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2006

Funding & Fees Guide for Forest Care Village Elstree & Borehamwood

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,350
    • Self-Funded Residential Dementia Care from £1,350
    • Self-Funded Nursing Care from £1,350
    • Self-Funded Nursing Dementia Care from £1,350
    • RESPITE Self-Funded Residential Care from £1,350
    • RESPITE Self-Funded Residential Dementia Care from £1,350
    • RESPITE Self-Funded Nursing Care from £1,350
    • RESPITE Self-Funded Nursing Dementia Care from £1,350
  • (these prices are only a guideline, please contact Forest Care Village Elstree & Borehamwood to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Forest Care Village Elstree & Borehamwood Reviews (97)

Total of 97, showing 81-97
9.4

Forest Care Village Elstree & Borehamwood has a Review Score of 9.4 (9.390) out of 10, based on 31 reviews in the last 2 years. Over all time Forest Care Village Elstree & Borehamwood has 97 reviews.

Overall Experience

  • 81
  • 12
  • 2
  • 0
  • 2

Date Published

97
4
12
31
66

Review from Janet D (Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like the art work and the few times that we can sing. I like the mixed gender in here. My brother married in 1979 and then it was daddy and myself alone at home.

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Review from J L (Daughter of Resident) assisted by family/friend published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care I have received. I have been made to feel like I matter.

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Review from Pamela O (Uncle of Resident) published on 19 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely clean, very attentive.

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Review from Beverley U (Sister of Resident) published on 16 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The moment you walk into Forest Care Village Home in Borehamwood, there is a good atmosphere. The staff are friendly with lovely music filling the conservatory.
The laundry service is superb, as with the catering.
Most importantly my brother, who has been resident for the past couple of years, is
clean and contented.
Keep up the excellent service.

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Review from Lovemore C (Cousin of Resident) published on 6 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely satisfied overall, the care, the food, laundry, activities suitable for various residents and for my cousin's particular needs.
Activities include visitations from various churches to come and conduct church services and sing with residents regularly.
The home is generous in many ways to
keep residents as comfortable as possible.

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Review from C P (Mother of Resident) published on 7 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Shame people have to be incapacitated to reside. Clean, caring and happy place.

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Review from Andrew L (Resident) published on 18 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An enjoyable place to live. Management and services provided have improved a lot recently. All staff at Forest Care Village are welcoming and always having a good time. There are various communities in the home; kitchen, lifestyle, physio department and different units where residents with differing
conditions live and are treated to improve their quality of life. The home is well situated, close to the busy Borehamwood high street with its array of different and interesting shops.

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Review from I E (Son of Resident) published on 24 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The village has been through a big change, in my opinion for the better. All staff are fantastic, lots of new management that are always there. Very reassuring. My dad enjoys the constant activities including the trips. Feel confident he is well looked after.

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Review from Kelly A (Daughter of Resident) published on 20 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother was nursed here for End of Life. The staff treated us as family. They respected both ours and our mother's wishes and we can only thank them for this. Everybody went out of their way to ensure we have ALL looked after. I would have no hesitation in recommending them.

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Review from Jackie K (Daughter of Resident) published on 9 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Forest Care Village for two months referred through the NHS, we are so happy we are hoping to continue using this care home for the next three months self-funding. She has been so well looked after, the staff are really lovely, caring and very polite. The home is spotlessly clean and
the food is freshly cooked. Everyone has such a positive outlook on life, there are plenty of activities and the home is just off the high street in Borehamwood so there are lots of opportunities for taking the resident out for some shopping or a coffee. There is a 24 hours reception so visiting times are not restricted. If you are concerned for your loved one you can call anytime for an update and the resident can call you too, nothing is too much bother. Mum is recovering slowly, the carers are helping her to achieve her goal, coming to live me.

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Review from C B (Daughter of Resident) published on 18 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The room was very comfortable, as was the bed. It was good to have ensuite facilities and to have a wheelchair available whenever we wanted to take mum out.
The food was good especially the salads.
The staff were all very friendly, the physiotherapists were encouraging and the carers very helpful,
especially with foot washing.
Mum enjoyed her stay but was pleased to go home.

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Review from M L (Resident) published on 18 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to an accident at work, I needed to enter Forest Care Village. The care and consideration I was given by all members of the team was excellent. In very difficult and unfamiliar circumstances. I felt listened to and cared for. My wishes and opinions were considered during my stay and met when possible.
My experience in Forest Care Village was very positive.

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Review from Keith D (Son of Resident) published on 27 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First class care and attention provided for my mother. I cannot recommend highly enough.

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Review from Ivan George W (Husband of Resident) published on 27 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Was very happy my wife was in Forest Care. She was looked after really well.

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Review from Sasvanti P (Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am glad I am in here with all the staff and management.

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Review from Gillian B (Resident) published on 29 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care home.

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Review from Yvette (Daughter of Resident) published on 24 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in Forest Care for approx three and a half months. She had dementia and terminal cancer. I live 300 miles away and the staff would always update me if they had any concerns and when I rang every day they were always very cheerful and would tell me in detail how mum was and what she had eaten/done
etc. The nurses and carers took fantastic care of her and all her needs were met. In her last few months of life mum was very content and happy here.
Even as mum was passing away a nurse rang and put the phone to her ear so i could speak to her as she died. I cannot thank that member of staff enough for that.
A huge thank you to all the carers and nurses on Avalon that took care of mum. I would highly recommend this home to anyone.

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Current Review Score: 9.4 (9.390)

Overview of Review Score

The Review Score of 9.4 (9.390) out of 10 for Forest Care Village Elstree & Borehamwood is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.603 for Forest Care Village Elstree & Borehamwood is calculated as follows: ( (298 Excellents x 5) + (38 Goods x 4) + (11 Satisfactorys x 3) + (5 Poors x 2) + (18 Very Poors x 1) ) ÷ 370 Ratings = 4.603

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.787 Points relating to the number of positive Reviews for Forest Care Village Elstree & Borehamwood is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 178 registered maximum number of service users is 35.6. 28 Positive Reviews ÷ 35.6 = 0.787

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Jan 2024

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (1)

Mary

Mary Maughan

Job Title: Home Manager

I am a dual-qualified general and mental health nurse, registered with the Nursing and Midwifery Council (NMC) since 1985. I have been a manager in nursing and residential care homes since 2005. My passion is quality and clinical governance because this focuses on the people we support, ensuring excellence in care. I am proud to be the home manager at Forest Care Village interacting with my team and residents every day.