Broad Oak Manor Nursing Home

Broad Oak End, Bramfield Road, Hertford SG14 2JA
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9.6 21 Reviews
  • Broad Oak Manor Nursing Home, Hertford
With over 30 years’ experience, Broad Oak Manor has a reputation for excellence in providing complex Nursing care to the elderly. With a proven track record for working as a team with individuals and their families to achieve impressive results in dramatically enhancing quality of life. Broad Oak Manor Nursing Home was rated as Outstanding in Caring in the latest inspection (February 2020).

A personalised plan of care is tailor made to support individuals to achieve things that they may not have thought were possible or to continue to do the things they enjoy. High quality care is delivered by experienced staff, co-ordinated by skilled Nurses and senior managers, bringing humanity, understanding and compassion to care.

Broad Oak Manor Nursing Home is located in a Grade II Queen Anne House and surrounded by mature landscaped gardens. The Nursing Home combines a warm, friendly atmosphere with modern nursing care in a beautiful, and traditional setting.

All the bedrooms are well equipped with nurse-call systems, telephone and television points. Tastefully furnished and decorated, the rooms may be adapted to suit the wishes of each individual.

The Home has several reception rooms including a well-stocked library which enjoys wonderful views of the garden and forms the centre of daily activities. The dining room and lounge are situated on the ground floor.

Broad Oak Manor boasts extensive well-tended grounds complete with croquet lawn, which can be enjoyed by all the family. A sensory garden has been created in the shape of a sundial. This forms the central focus to the garden and gives both visual and aromatic pleasure. All areas of the Nursing Home and gardens are easily accessible to everyone including wheelchair users.

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Care Provided by Broad Oak Manor Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 23 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Jessica Lepoidevin (Matron)
  • Admission Criteria
    • Private and NHS referrals
    • Ages 65+
  • Room Information
    • Single Rooms (23)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (16)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Broad Oak Manor Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Please contact us for our weekly fee rate for the Nursing Home. Care is provided according to needs and this is identified through a process of pre admission and admission assessments. During this process enquirers will be kept fully updated and invited to spend some time in the home meeting the team and other people who live with us.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restrictions on visiting, friendly pets welcome. The barn is open until late for tea, coffee and cake and during dry weather extensive gardens are easily accessible.


  • Parking

  • Free parking on site with level access to the nursing home.


Broad Oak Manor Nursing Home Reviews (21)

Total of 21, showing 1-20
9.6

Broad Oak Manor Nursing Home has a Review Score of 9.6 (9.637) out of 10, based on 18 reviews in the last 2 years. Over all time Broad Oak Manor Nursing Home has 21 reviews.

Overall Experience

  • 16
  • 5
  • 0
  • 0
  • 0

Date Published

21
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18
3

Review from S N (Stepdaughter of Resident) published on 3 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall we have been really pleased with the care + support given over the last 3 years.

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Review from Linda W (Daughter of Resident) published on 14 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing level of care by dedicated and professional carers.

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Review from M M (Friend of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are helpful and considerate.
The residents are treated with compassion and keep their dignity.
It is not the same as living at home but comes close for residents who can't manage by themselves.

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Review from J M (Daughter of Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All ratings are made from personal experience only as I get little or no feedback from my mother.

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Review from C K (Friend of Resident) published on 2 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend is so very happy and settled at Broad Oak Manor Nursing Home. The staff all work to provide a real community spirit.
I have known the nursing home through my friend these past five years and I must say how impressive it is.
All the staff are so lovely and caring. Always friendly and offering
you a smile.
The home itself is beautifully clean and the staff work hard to keep it looking lovely.
I have had experience through friends of several nursing homes and Broad Oak Manor stands out above all the rest.

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Review from J B (Son of Resident) published on 10 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad is, generally, comfortable and well fed. He does not join in many activities but seems to enjoy chair exercises and has been on one excursion.

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Review from Marian L (Wife of Resident) published on 6 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been very well looked after. He is happy and has made friends, he also goes to the things arranged to amuse them and help them to stay well. The staff are lovely, kind and caring and all very nice.

Reply from Charlotte Whay, Quality and Compliance Manager at Broad Oak Manor Nursing Home

Thank you for your kind works. I am pleased to hear that your husband is happy and has made friends at Broad Oak Manor.


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Review from A G (Daughter of Resident) published on 28 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Broad Oak Manor Nursing Home for 16 months now. The care is fantastic, we are very happy that mum is in such safe, caring hands. The activities programme is wonderful - crafts, days out, movement classes, bingo and more. The staff are so accommodating and friendly, they make sure that
all staff get to know residents well. The team are amazing and knowing that mum can get distressed and anxious they are great at keeping a close eye to help ease mums worries as quickly as possible.
Broad Oak Manor also cared for my dad in the last few weeks of his life. He arrived there straight from hospital where he had been for a month, by then he was in a very poor and unkempt state. The team at Broad Oak very swiftly helped dad regain dignity, cleaned and shaved dad and did absolutely everything they could to make dad as comfortable as possible for those last few weeks, for this we will be forever grateful.

Reply from Charlotte Whay, Clinical Deputy Manager at Broad Oak Manor Nursing Home

Thank you so much for your kind words, we are so pleased that your Mum is enjoying the wealth of different activities on offer and we are really starting to see the benefits of this for everyone. We are very proud of what we do at Broad Oak Manor and are so happy that your experience of us caring for both of your parents has been a positive one.


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Review from Tanya E (Sister of Resident) published on 22 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Attended a Halloween party and was so pleased to see how many home residents attended as well as those in independent living.
The musician was brilliant (I'd hire him!) and respected the varied abilities of his audience to join in.
The staff were gently encouraging, showing how well they knew the
residents in how they supported them or let them quietly watch.
Cake was great, as always, and we felt very welcome.

Reply from Charlotte Whay, Quality and Compliance Manager at Broad Oak Manor Nursing Home

Thank you for your kind words and for attending our Halloween party, we are so glad you enjoyed it. Our focus over the last six months has been activities and well-being, this includes activities in the home and also trips out of the home. We have seen an almost immediate effect on everyone's well-being. Our activities and well-being team have been working so hard to really make these events open to all abilities and tastes.


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Review from N W (Son of Resident) published on 28 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Broad Oak Manor Nursing Home for fifteen months now since she lost her independence due to dementia. The care and support she has received have been excellent. She is well looked after and happy and now considers it her home. The staff are lovely and kind and considerate and the medical
support is great. From going to constantly worrying about Mum's safety when she was at home, I am confident she is in good hands. The home took Mum to her church recently for a service and she passed out - the response of the home and staff was exemplary - and the staff really went out of their way to make sure Mum was safe and checked over in hospital - and that she was not left alone until I arrived. They even made sure when she got back at midnight that she had a sandwich and a hot drink before putting her to bed. I have absolute confidence whilst Mum is in Broad Oak that she is cared for, supported and safe.

Reply from Amelia Adams, Admin assistant at Broad Oak Manor Nursing Home

Thank you so much for sharing this heartfelt review. We're truly honoured to be part of your mum's journey and grateful to know she feels at home here at Broad Oak Manor. Our team is dedicated to every resident's well-being and it's incredibly rewarding to hear that you feel at peace knowing she's safe and supported. Your kind words mean the world to us and we'll continue to do everything possible to ensure she's comfortable, happy and well cared for. Thank you for being part of our Broad Oak family.


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Review from J P (Ex Family Member) published on 17 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding care delivered by all. Nothing was ever too much and constant contact meant I didn't need to worry. Staff were simply amazing, showing empathy throughout a nursing home experience. Activities in abundance with volunteers coming in. Garden open days to show Hertford in bloom coupled with
charity events, garden parties you couldn't asked for more. Well done Broad Oak Manor for all that you do, you really do make a difference. Thank you.

Reply from Amelia Adams, Admin assistant at Broad Oak Manor Nursing Home

Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience at Broad Oak Manor. Our team takes pride in providing compassionate care and creating a vibrant community, so it's great to know you enjoyed the activities and events. Your feedback means the world to us. Thank you again for your support!


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Review from N B (Daughter of Resident) published on 4 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum and her dog Ollie moved into Broad Oak Manor assisted living in February 2023, after her diagnosis with Alzheimer's Disease, knowing that she will need more support in the future. The owner, was more than happy to accommodate both Mum and Ollie and we were granted permission to put a fence up
for Ollie, so he was able to go for a wee at night in her back garden. Ollie was able to attend all the activities with Mum at the barn and was much loved by the staff.
Lovely Ollie has since passed, and I cannot thank all the staff enough for their support for Mum, at this very difficult time for her. Not only the staff, but the residents are so lovely there; real community support network!
I am so rest assured that my lovely mum is being supported and cared for by such lovely people, and gives me real peace of mind.

Reply from Amelia Adams, Admin assistant at Broad Oak Manor Nursing Home

Thank you so much for your heartfelt review. We're truly sorry for the loss of lovely Ollie, who brought such joy to your mum and all of us here at Broad Oak Manor. It was our pleasure to accommodate both of them and to see Ollie participate in the activities alongside your mum. Our team deeply values the opportunity to care for your mum, especially during these challenging times. We are grateful for your kind words about our community, and it means so much to know that you feel peace of mind with her being here.


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Review from Anton M (Granddaughter of Resident) published on 16 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited for the day while they were throwing a summer party for the residents. There is such a kind and warm atmosphere. Everyone is friends with one another and always smiling. And the grounds are stunning! Beautiful place to live.

Reply from Amelia Adams, Admin assistant at Broad Oak Manor Nursing Home

Thank you for your kind review! We're so glad you experienced the warm and friendly atmosphere during our summer party. It's wonderful to hear that you enjoyed the beautiful surroundings as well.


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Review from Charlotte V (Granddaughter of Resident) published on 16 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a pleasant surprise! Came to visit my nan and the summer party was in full swing. It's so nice to see a happy community, lots of smiling faces and lovely interactions. Staff are welcoming, offered us food and drink and even an ice cream! Nice background music. So beautiful knowing my nan is in
a supportive, friendly place, thank you so much! Great organised party.

Reply from Amelia Adams, Admin assistant at Broad Oak Manor Nursing Home

Thank you for your lovely review! We're thrilled you enjoyed the summer party and felt the warm, welcoming atmosphere. It's great to hear your nan is happy and supported here. We appreciate your kind words and look forward to seeing you at future events!


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Review from Anthony S (Friend of Resident) published on 1 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A dear friend of mine has been living at Broad Oak Manor Nursing Home for about four months. Every time we visit, the staff are so friendly. We have seen residents painting, doing pilates, playing bingo and sometimes just sitting in the gardens in the sunshine. All the residents look so happy and more
importantly, my friend is very happy, well cared for and always has lots to talk about when I visit.

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Review from G F (Son of Resident) published on 10 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We are really happy with Broad Oak Manor, where my mother has lived for just over two years. She is an independent resident with her own property. The care staff are all excellent and always helpful. There is a range of social activities laid on at the comfortable social area and 'the barn'. The qualified
nurse based there monitors my mother's medications and always alerts me to any concerns.

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Review from G R (Daughter of Resident) published on 6 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent care from nurses/carers and all other staff. So much better care than mum's previous care home. Mum loves the activities and friendly staff who take the trouble to get to know each person and their interests. Lovely barn across the courtyard to join in extra activities too.

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Review from Catherine W (Daughter of Resident) published on 30 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are accommodating, friendly and happy to help. We have requested a few changes that have been made to make Mum's life easier. Facilities are good, a mix of care home and independent residents. There's always something going on to stimulate residents. Christmas was a happy time, the place was
homely and decorated beautifully and had a lovely atmosphere.

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Review from Mary G (Sister of Resident) published on 7 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Many thanks to all the staff at the Nursing Home for the care given to my brother during the period from March to October 2022. They cared for him with love and kindness and looked after me too! What a shame our Government gives so little attention to Social Care - the staff in Nursing and Social Care
deserve more recognition for their work. Thank you to all concerned in his care.

Reply from Jessica LePoidevin, Manager at Broad Oak Manor Nursing Home

Thank you for your kind words, I know that the nursing home team will appreciate your thanks for their dedication to caring for people with humanity and kindness.


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Review from Charlie W (Friend of Resident) published on 13 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A dear friend of mine was transferred to Broad Oak Manor at the beginning of the year after a stay in a local hospital. The staff here have supported my friend to get back to her old self again, they are kind, compassionate, patient, always go above and beyond and have a very special set of skills.
The nursing home, barn and gardens are beautiful and it is quite clear that the well-being of the people that stay here is so important to everyone that works here.

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Current Review Score: 9.6 (9.637)

Overview of Review Score

The Review Score of 9.6 (9.637) out of 10 for Broad Oak Manor Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.637 for Broad Oak Manor Nursing Home is calculated as follows: ( (147 Excellents x 5) + (53 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 212 Ratings = 4.637

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Broad Oak Manor Nursing Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 23 registered maximum number of service users is 4.6, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Feb 2020

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Broad Oak Manor Nursing Home

What types of Care is Broad Oak Manor Nursing Home registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Broad Oak Manor Nursing Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Independent Living Training, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Broad Oak Manor Nursing Home have?

There are 23 Single Rooms.

What are the Facilities & Services at Broad Oak Manor Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Broad Oak Manor Nursing Home to the centre of Hertford?

1.5 mile(s) as the crow flies, distance by road may be significantly further.