Broad Oak Manor Nursing Home

Broad Oak End, Bramfield Road, Hertford SG14 2JA
Submit a Review
9.6 21 Reviews
  • Broad Oak Manor Nursing Home, Hertford
With over 30 years’ experience, Broad Oak Manor has a reputation for excellence in providing complex Nursing care to the elderly. With a proven track record for working as a team with individuals and their families to achieve impressive results in dramatically enhancing quality of life. Broad Oak Manor Nursing Home was rated as Outstanding in Caring in the latest inspection (February 2020).

A personalised plan of care is tailor made to support individuals to achieve things that they may not have thought were possible or to continue to do the things they enjoy. High quality care is delivered by experienced staff, co-ordinated by skilled Nurses and senior managers, bringing humanity, understanding and compassion to care.

Broad Oak Manor Nursing Home is located in a Grade II Queen Anne House and surrounded by mature landscaped gardens. The Nursing Home combines a warm, friendly atmosphere with modern nursing care in a beautiful, and traditional setting.

All the bedrooms are well equipped with nurse-call systems, telephone and television points. Tastefully furnished and decorated, the rooms may be adapted to suit the wishes of each individual.

The Home has several reception rooms including a well-stocked library which enjoys wonderful views of the garden and forms the centre of daily activities. The dining room and lounge are situated on the ground floor.

Broad Oak Manor boasts extensive well-tended grounds complete with croquet lawn, which can be enjoyed by all the family. A sensory garden has been created in the shape of a sundial. This forms the central focus to the garden and gives both visual and aromatic pleasure. All areas of the Nursing Home and gardens are easily accessible to everyone including wheelchair users.

Show Broad Oak Manor Nursing Home on the Map

Care Provided by Broad Oak Manor Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 23 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Jessica Lepoidevin (Matron)
  • Admission Criteria
    • Private and NHS referrals
    • Ages 65+
  • Room Information
    • Single Rooms (23)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (16)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Broad Oak Manor Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Please contact us for our weekly fee rate for the Nursing Home. Care is provided according to needs and this is identified through a process of pre admission and admission assessments. During this process enquirers will be kept fully updated and invited to spend some time in the home meeting the team and other people who live with us.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restrictions on visiting, friendly pets welcome. The barn is open until late for tea, coffee and cake and during dry weather extensive gardens are easily accessible.


  • Parking

  • Free parking on site with level access to the nursing home.


Broad Oak Manor Nursing Home Reviews (21)

Total of 21, showing 21-21
9.6

Broad Oak Manor Nursing Home has a Review Score of 9.6 (9.637) out of 10, based on 18 reviews in the last 2 years. Over all time Broad Oak Manor Nursing Home has 21 reviews.

Overall Experience

  • 16
  • 5
  • 0
  • 0
  • 0

Date Published

21
10
15
18
3

Review from L M (Sister of Resident) published on 1 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

With the support of the Clinical Commissioning Group, we were fortunate to have been able to transfer my terminally ill brother to Broad Oak Manor, so that he is now closer to family members. He was discharged from hospital to another care home, which was difficult to visit, due to the distance and
we did not feel the care home provided him with the level of care or compassion that he deserves. At very short notice, the staff at Broad Oak Manor arranged for us to have a tour of the home and with their help and assistance, we were able to move my brother there, just four days later! It goes without saying, the difference between the level of care he received at the previous home compared to the outstanding care that Broad Oak Manor provides is astounding! The home and staff radiate a calm, caring and homely feel, it feels more like a 5-star hotel than a care setting! Although very early days, as a family we cannot thank them enough for all their help and most importantly, the exceptional care they provide.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.6 (9.637)

Overview of Review Score

The Review Score of 9.6 (9.637) out of 10 for Broad Oak Manor Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.637 for Broad Oak Manor Nursing Home is calculated as follows: ( (147 Excellents x 5) + (53 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 212 Ratings = 4.637

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Broad Oak Manor Nursing Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 23 registered maximum number of service users is 4.6, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Feb 2020

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet