Brunswick Court Care Home

62 Stratford Road, Watford WD17 4JB
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9.7 118 Reviews
  • Brunswick Court Care Home, Watford
Brunswick Court welcomes nursing, residential and dementia stays, convalescence, palliative, and respite care. It can also provide care for people living with Parkinson's or Huntington's. Residents can stay for however long loved ones need support. They’ll get to relax and meet new friends, giving complete peace of mind.

Purpose-built, Brunswick Court has many comfortable lounges that are ideal for socialising, relaxing or welcoming visitors. All bedrooms are en-suite with walk-in showers. Double rooms are also available for couples or those wishing to share.

The home is well placed in a quiet residential area of town – close to the centre of Watford, and Cassiobury park which many of the residents enjoying visiting during the summer months.

There’s a real sense of community at the home. Having its own large activities room and dedicated activities team, allows Brunswick Court to offer a 7-day activities programme. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. So whether loved ones already have a hobby or would like to take up a new one, there are lots of exciting activities to get involved in. Anyone is welcome to pop in and join in, whether a friend, relative or loved one.

The chef takes a personal approach to diet, and meals are catered to individual tastes. There are always cold snacks and alternatives available throughout the day. This home is open to local authority funded residents, get in touch to find out more.

Follow the home on Facebook to find out more about the great things that go on day to day, search 'Bupa UK Brunswick Court'.

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Care Provided by Brunswick Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 90 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Huntington's Disease
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jyoti Pokharel (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (90)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2006

Funding & Fees Guide for Brunswick Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. The home is a ten-minute walk from the centre of Watford, where there’s plenty to see and do. Nearby Cassiobury Park, with its nature reserve and playground, offers some lovely summer visits.


  • Parking

  • Parking available onsite


Brunswick Court Care Home Reviews (118)

Total of 118, showing 41-60
9.7

Brunswick Court Care Home has a Review Score of 9.7 (9.716) out of 10, based on 30 reviews in the last 2 years. Over all time Brunswick Court Care Home has 118 reviews.

Overall Experience

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Review from Bradley M (Son of Resident) published on 16 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming and very attentive staff. Mum seems to have been very happy and well cared for. Many thanks to you all.

Reply from Grace Langfield, Customer Service Adviser at Brunswick Court Care Home

Thank you for your feedback. We hope you can feel at ease knowing your mum is receiving the best possible care. Please let us know if there is anything else we can do to make her stay as comfortable as possible.


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Review from J T (Cousin of Resident) published on 9 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the help with my cousin and the staff are excellent! Always so helpful, always on the phone when we ring from Ireland.

Reply from Rebecca Kellegher, Customer Service Adviser at Brunswick Court Care Home

We appreciate you taking the time to leave us your comments. Please let us know if there is anything we can do to make your cousin's stay as comfortable as possible.


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Review from D H (Resident) published on 16 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have used this home several times. This time was when I could be discharged from hospital. My daughter rang the home and they had a room for me and could take me straight away. I received very good care on my arrival.

Reply from Grace Langfield, Customer Service Adviser at Brunswick Court Care Home

We appreciate the time you have taken to leave your comments. We hope Brunswick Court did everything possible to make your transition from hospital as easy as possible and look forward to seeing you again soon.


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Review from C B (Daughter of Resident) published on 16 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are caring, compassionate and polite and look after my mum very well. Mum's well-being has improved over the last year that she has been a resident of Brunswick.

Reply from David Mclean, Customer Service Adviser at Brunswick Court Care Home

Thank you for your kind words. It is always nice to hear words like "caring" and "compassionate" being used to describe our care. Please let us know if there is anything we can do to make your mother's stay as comfortable as possible.


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Review from Pamela M (Resident) published on 13 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy here as the staff are very good to me in all respects.

Reply from Grace Langfield, Customer Service Adviser at Brunswick Court Care Home

Thank you for your feedback, we are always pleased to hear our Residents feel very happy whilst in our care. Thank you for choosing Brunswick Court for your stay.


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Review from L M (Daughter of Resident) published on 9 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came into Brunswick Court after experiencing a severe stroke and having no communication. Brunswick Court is a warm, welcoming, person-centred environment. Each member of staff take time to listen to Mum's needs and are extremely supportive. The staff are approachable, kind, caring and have the
client's needs at the forefront of their daily tasks. I could not recommend this care home enough. for making both my mum and myself part of the Brunswick Court family and thank you so much.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Brunswick Court Care Home

Thank you for your feedback. It is so lovely to hear the way you describe the home and the care we provide. Thank you for choosing us to care for your mum.


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Review from V S (Respite Resident) assisted by family/friend published on 7 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum says the food was very good. The staff were very nice, some a bit abrupt, but on the whole, good. The night nurse was very good! Talked to Mum and made her feel at ease. On the whole, a good experience. Thank you.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Brunswick Court Care Home

Thank you for your feedback. We are happy we were able to offer your mum the support she needed and that her experience staying with us was good overall. I will of course pass your comments on the management team regarding the staff. Thank you for choosing Brunswick Court.


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Review from Julie S (Daughter of Resident) published on 4 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has settled in very well. She has a lovely, large room, which is kept clean on a daily basis. Mum enjoys the activities every day and they are different every day. All the staff are friendly and helpful. They are always smiling and having a laugh. The food is great and always presented to a high
standard. Very well done to all staff.

Reply from David Mclean, Customer Service Adviser at Brunswick Court Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your Mum in our care. We hope Brunswick Court care home did everything possible to make the transition as easy as possible. Please let us know if there is anything we can do to make her stay as comfortable as possible.


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Review from Melanie G (Daughter of Resident) published on 2 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely, welcoming, supportive staff. Nothing was ever an issue when asked. Made me and the family feel so comfortable. Made the end-of-life care for my mum the most comfortable as it could be. Can't thank them enough.

Reply from David Mclean, Customer Service Adviser at Brunswick Court Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your mum in our care. Hopefully you will go away from this feeling like your loved one received the best possible care.


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Review from A H (Resident) assisted by family/friend published on 26 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the home and care. Appreciated the people.

Reply from David Mclean, Customer Service Adviser at Brunswick Court Care Home

Thank you for taking the time to leave your review. Please let us know if there is anything we can do to make loved ones stay as comfortable as possible and thank you for choosing Brunswick Court for your stay.


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Review from Paul S (Son of Resident) published on 25 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

One of the senior carers has gone above and beyond her duties. She has compassion and a caring nature towards the residents. She cared for my parents and showed a professional manner with empathy. She is a real credit to King George ward and Bupa as a company. I hope she gets recognised for her continuous
hard work.

Reply from Rebecca Kellegher, Customer Service Adviser at Brunswick Court Care Home

Thank you for your lovely feedback. We will be sure to pass your comments on to the home manager.


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Review from Katya H (Daughter-in-law of Resident) published on 24 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's been very good in every respect. My mother-in-law enjoyed that everyone has been helpful. Meals have been tasty and well cooked and served. She enjoyed going to the garden and the church service. The room is regularly cleaned.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Brunswick Court Care Home

Thank you for your feedback. We are happy to hear that your mother-in-law is enjoying the gardens and the food prepared by our chefs.


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Review from D H (Daughter of Resident) published on 18 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support from all staff has been amazing. Would recommend to anyone wishing their loved one to come to Brunswick Court for nursing care.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Brunswick Court Care Home

Thank you for your kind words and your recommendation.


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Review from D C (Respite Resident) published on 28 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came in for a week's post-operative care after a hip replacement. Very welcoming, kind and attentive care from all t staff - day and night. Sadly, I developed Covid - not from here - and so was confined to a room and couldn't make use of the facilities. All infection controls were strictly adhered
to. A very pleasant and healing stay, for which I thank you all.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Brunswick Court Care Home

Thank you for your review. We are glad that you found our staff to be kind, attentive and welcoming during your stay. Thank you again for choosing us for your care.


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Review from Maureen C (Wife of Resident) published on 28 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was worried at first about my husband coming into a nursing home, because of all the horror stories you hear i.e. neglected, left alone all day, rough treatment and general care not met. Since my husband came to Brunswick Court, my fears are over. The home itself is very clean, with plenty of staff
around and all his care has been wonderful. In fact, it's the only care home I've been in that doesn't smell of urine.

Reply from Rebecca Kellegher, Customer Service Adviser at Brunswick Court Care Home

Thank you for your lovely review. We are very happy to hear you felt at ease with your husband in our care and that we have changed your perception on care homes. We hope to continue providing the best care possible.


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Review from C S (Resident) published on 20 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My care in Brunswick, Watford, was good. I found it difficult to understand many of the staff due to their level of English. Regarding the management, I found it very difficult to speak to the office staff, as the phone was not answered. My daughter rang on the day of my admission, but no one answered
the phone.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Brunswick Court Care Home

Thank you for your review. We are glad to hear you found the care to be good. I will pass your comments about not being able to get through on the phone, on to our management team to look into, thank you for bringing this to our attention.


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Review from C B (Wife of Resident) published on 8 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring and compassionate staff. Good food. My husband was in pain much of the time (hip replacement op) and demanded painkillers (paracetamol). Not sure if stronger pain killers were administered to deal with this. He was not an easy patient at times and the staff dealt with him in a dignified
and empathetical way.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Brunswick Court Care Home

Thank you for your feedback. It is so nice to hear our staff described in this way. Thank you for choosing us to care for your husband.


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Review from Jane D (Niece of Resident) published on 26 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care staff are amazing. Very friendly and treat my auntie with dignity and respect. Always willing to help when we ask. My only concern is the lack of any palliative nurses since she has been here and it's terrible to see her in so much pain.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Brunswick Court Care Home

Thank you for your feedback. It is so nice to hear the way you describe our staff. I will certainly pass your comments about pain management on to the nursing team, to see what else we can do to help manage that for your auntie.


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Review from Moira H (Daughter of Resident) published on 11 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of this nursing home. All of the staff on King George's Suite were of such high quality and all so dedicated to their jobs. Brunswick Court was used as end of life care for my mother and the kindness and actions of the staff gave me confidence when leaving her under their
care, at such an important time for our family. The nurses acted promptly on my numerous medical and physical requests, which changed on a daily basis. Re-positioning was done with such gentleness as to be as painless as possible. One staff member phoned me after her shift had finished, just to tell me my mum was asleep and comfortable. Given she died twelve hours later, that meant a lot. Thank you all!

Reply from Amanda Barnes, Customer Service Adviser at Brunswick Court Care Home

Thank you for taking the time to leave your review. We are sorry for your loss, please accept our condolences. It is lovely to hear words such as 'dedicated', to describe our staff. Hopefully, you will go away from this feeling like your mum received the best possible care.


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Review from J P (Daughter of Resident) published on 10 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The fees keep rising and I do not feel that she is getting value for money. Her quality of life has deteriorated due to her fall, which happened during the covid lockdown and can no longer walk. The family have found it impossible to visit due to the constant lockdowns. Grandchildren and great-grandchildren
have not visited for two years or more. This, I feel has been detrimental to her well being. I must state that the long term staff here have been excellent throughout and the reception staff have been very accommodating. Management, however?

Reply from Julie Walsh, Customer Care Team at Brunswick Court Care Home

We are sorry that you have cause to complain, but please be assured that we take all complaints very seriously. If you could let us know the name of your relative, and any further information about your concerns, I will be able to send this information onto the Risk and Governance Team, for them to respond to you in the first instance and to investigate further. Alternatively, you are able to raise your concerns direct to them by email to feedback@bupa.com or by calling 0113 360 4806.


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Current Review Score: 9.7 (9.716)

Overview of Review Score

The Review Score of 9.7 (9.716) out of 10 for Brunswick Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.716 for Brunswick Court Care Home is calculated as follows: ( (273 Excellents x 5) + (60 Goods x 4) + (17 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 352 Ratings = 4.716

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Brunswick Court Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 May 2022

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 25 Mar 2025

Spacious rooms available for nursing and residential care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely. Some rooms are large enough to accommodate couples.


Awards / Recognitions (7)

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