Brunswick Court Care Home

62 Stratford Road, Watford WD17 4JB
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9.7 120 Reviews
  • Brunswick Court Care Home, Watford
Brunswick Court welcomes nursing, residential and dementia stays, convalescence, palliative, and respite care. It can also provide care for people living with Parkinson's or Huntington's. Residents can stay for however long loved ones need support. They’ll get to relax and meet new friends, giving complete peace of mind.

Purpose-built, Brunswick Court has many comfortable lounges that are ideal for socialising, relaxing or welcoming visitors. All bedrooms are en-suite with walk-in showers. Double rooms are also available for couples or those wishing to share.

The home is well placed in a quiet residential area of town – close to the centre of Watford, and Cassiobury park which many of the residents enjoying visiting during the summer months.

There’s a real sense of community at the home. Having its own large activities room and dedicated activities team, allows Brunswick Court to offer a 7-day activities programme. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. So whether loved ones already have a hobby or would like to take up a new one, there are lots of exciting activities to get involved in. Anyone is welcome to pop in and join in, whether a friend, relative or loved one.

The chef takes a personal approach to diet, and meals are catered to individual tastes. There are always cold snacks and alternatives available throughout the day. This home is open to local authority funded residents, get in touch to find out more.

Follow the home on Facebook to find out more about the great things that go on day to day, search 'Bupa UK Brunswick Court'.

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Care Provided by Brunswick Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 90 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Huntington's Disease
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jyoti Pokharel (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (90)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2006

Funding & Fees Guide for Brunswick Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. The home is a ten-minute walk from the centre of Watford, where there’s plenty to see and do. Nearby Cassiobury Park, with its nature reserve and playground, offers some lovely summer visits.


  • Parking

  • Parking available onsite


Brunswick Court Care Home Reviews (120)

Total of 120, showing 61-80
9.7

Brunswick Court Care Home has a Review Score of 9.7 (9.681) out of 10, based on 31 reviews in the last 2 years. Over all time Brunswick Court Care Home has 120 reviews.

Overall Experience

  • 73
  • 44
  • 3
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Date Published

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Review from Moira H (Daughter of Resident) published on 11 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of this nursing home. All of the staff on King George's Suite were of such high quality and all so dedicated to their jobs. Brunswick Court was used as end of life care for my mother and the kindness and actions of the staff gave me confidence when leaving her under their
care, at such an important time for our family. The nurses acted promptly on my numerous medical and physical requests, which changed on a daily basis. Re-positioning was done with such gentleness as to be as painless as possible. One staff member phoned me after her shift had finished, just to tell me my mum was asleep and comfortable. Given she died twelve hours later, that meant a lot. Thank you all!

Reply from Amanda Barnes, Customer Service Adviser at Brunswick Court Care Home

Thank you for taking the time to leave your review. We are sorry for your loss, please accept our condolences. It is lovely to hear words such as 'dedicated', to describe our staff. Hopefully, you will go away from this feeling like your mum received the best possible care.


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Review from J P (Daughter of Resident) published on 10 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The fees keep rising and I do not feel that she is getting value for money. Her quality of life has deteriorated due to her fall, which happened during the covid lockdown and can no longer walk. The family have found it impossible to visit due to the constant lockdowns. Grandchildren and great-grandchildren
have not visited for two years or more. This, I feel has been detrimental to her well being. I must state that the long term staff here have been excellent throughout and the reception staff have been very accommodating. Management, however?

Reply from Julie Walsh, Customer Care Team at Brunswick Court Care Home

We are sorry that you have cause to complain, but please be assured that we take all complaints very seriously. If you could let us know the name of your relative, and any further information about your concerns, I will be able to send this information onto the Risk and Governance Team, for them to respond to you in the first instance and to investigate further. Alternatively, you are able to raise your concerns direct to them by email to feedback@bupa.com or by calling 0113 360 4806.


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Review from Teresa F (Daughter of Resident) published on 24 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly and helpful staff. Unfortunately, a lot of Covid lockdowns so not always easy to visit.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Brunswick Court Care Home

Thank you for your review. It is always nice to hear our staff described in this way.


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Review from Nicola W (Daughter of Resident) published on 11 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Brunswick Court is a very caring environment. All of the staff are thoughtful and helpful. Our father has a lovely light room. The meals that we have seen, look reasonably healthy and nicely cooked. We can recommend Brunswick Court.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Brunswick Court Care Home

We appreciate you taking the time to leave us your feedback. Thank you for your recommendation.


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Review from Lesley B (Daughter of Resident) published on 28 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very happy with the care my mother has received from all the staff and all the support given to me and my family during Mum's stay. We have been well looked after and kept informed at every stage.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Brunswick Court Care Home

Thank you for your review. We are glad that you are happy with the support everyone has provided. Please let us know if there is anything else we can do to help Mum feel at home.


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Review from I J (Son of Resident) published on 24 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, efficient staff.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Brunswick Court Care Home

Thank you for your review, we really appreciate your feedback.


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Review from P G (Niece of Resident) published on 14 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt has been cared for by Bupa. The care has been excellent.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Brunswick Court Care Home

Thank you for your feedback. We are glad to hear that you feel your Aunt's care has been excellent at Brunswick Court.


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Review from H L (Wife of Resident) published on 30 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care of my relative was extremely good. Any problems were quickly conveyed and to me by phone. All staff at Brunswick have been very kind and caring.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Brunswick Court Care Home

Thank you for your review. We are glad to hear that you have found everyone at Brunswick Court to be kind and caring. Thank you again.


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Review from G D (Sister of Resident) published on 8 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff were compassionate, kind, respectful and very caring.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Brunswick Court Care Home

Thank you for your feedback. It is always so nice when our staff are described in this way. Thank you for choosing us for your loved ones care.


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Review from L H (Resident) assisted by family/friend published on 14 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have lived at Brunswick Court for over four years. I am looked after very well by the carers and feel safe and secure day and night. My room is comfortable and is kept clean by the staff. I attend some of the activities especially the music and exercise activities. The activities are run extremely
well. I am happy here.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Brunswick Court Care Home

Thank you for your lovely review. We are so glad to hear you are happy in our care and that you enjoy the activities available at Brunswick Court.


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Review from D S (Husband of Resident) published on 14 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was quite impressed by my wife's care and the home itself. I was sent photo's of the food and it looked nice.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Brunswick Court Care Home

Thank you for taking the time to leave us a review. We are glad to hear you were impressed with how well your wife was cared for at Brunswick Court.


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Review from J H (Husband of Resident) published on 20 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an excellent care home and deserves a 5-star rating. More than happy with all aspects of care and attention. The staff all were first class with everything.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Brunswick Court Care Home

We appreciate you taking the time to leave us your review. Thank you for choosing Brunswick Court.


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Review from S B (Respite Resident) assisted by family/friend published on 16 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It has been a pleasant stay in spite of Covid. The day and night staff are very helpful and friendly. They all made me very welcome. The meals have been good with plenty of choices to choose from.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Brunswick Court Care Home

Thank you for your feedback. We are very happy to hear that you have been comfortable in our care at Brunswick Court.


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Review from R B (Sister of Resident) published on 14 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good.

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Review from M P (Son of Resident) published on 8 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home treatment has been really good this year, the day staff have been wonderful to my mum. This year everyone has looked after her well and kept her going. We are grateful to the day staff for keeping our mum safe.

Reply from Amanda Barnes, Customer Service Adviser at Brunswick Court Care Home

We appreciate you taking the time to leave us your comments, We are very happy to hear you can feel at ease with your Mum in our care, please let us know if there is anything we can do to make your Mums stay as comfortable as possible.


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Review from Kim C (Daughter of Resident) published on 1 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came in from the hospital for extended care. On admission, she was only able to use a hoist as couldn't walk or swallow food. She is now bright and happy, walking a few steps and eating normally. Staff are amazing, caring, friendly and keep us informed the whole time. Mum is so happy. We always
were adamant she would never go into care, but Brunswick has looked after her so well!

Reply from Amanda Barnes, Customer Service Adviser at Brunswick Court Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear how well mum is doing whilst been in our care and the progress she has made. It is always nice to hear words like “Caring” and “Friendly” being used to describe our care, please let us know if there is anything more we can do to make mums stay as comfortable as possible.


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Review from P G (Resident) published on 21 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Because I was only there for a short time I did not join in the activities so cannot give an opinion on them. I would not have wanted to stay there long term because of the situation in a built-up area beside a busy road. I was finding living alone increasingly difficult and my daughter was looking
for a suitable care home near her. However, my health deteriorated suddenly and I went into Brunswick Court close to my home for respite care whilst long term arrangements were made.
When I went in I was very unwell but with the care I received I was much better by the time I left.

Reply from Amanda Barnes, Customer Service Adviser at Brunswick Court Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that whilst in our care you managed to build up your health again. Thank you for choosing Brunswick Court for your stay.


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Review from S T (Father of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My son was a temporary resident following a stay in hospital. He has not mentioned any negative comments regarding his stay there. He is very happy to be returning home to resume his usual lifestyle.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Brunswick Court Care Home

Thank you for taking the time to leave us your review. We are glad that your Son is now well enough to return home and resume his usual life after a convalescent stay with us at Brunswick Court.


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Review from E J (Niece of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nice clean room. My auntie looks well looked after and seems very happy here at Brunswick Court Care Home.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Brunswick Court Care Home

Thank you for your feedback. We are glad to hear that your Auntie is happy in our care and that you feel she is well looked after.


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Review from Leigh L (Husband of Resident) published on 15 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has now been at Brunswick Court for just over two months, having had an earlier two-week stay towards the end of 2020. She has been in very poor health but has been slowly regaining her strength to the point where we are hopeful that she will shortly be able to return home. She has been very
well cared for and generally very happy during her time at Brunswick Court. In particular, both she and I have found all of the staff to be lovely and caring. With Covid and all of the inevitable restrictions it has brought with it particularly as regards visiting, this has not been an easy time for anyone. But both the managers and staff at the home, have done all they can to make my wife's stay as good as it could be.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Brunswick Court Care Home

Thank you for taking the time to leave us your lovely feedback, we really appreciate it. Thank you for your understanding during this incredibly difficult time. Please let us know if there is anything more we can do to ensure your wife's stay is as comfortable as possible.


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Current Review Score: 9.7 (9.681)

Overview of Review Score

The Review Score of 9.7 (9.681) out of 10 for Brunswick Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.681 for Brunswick Court Care Home is calculated as follows: ( (270 Excellents x 5) + (74 Goods x 4) + (18 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 364 Ratings = 4.681

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Brunswick Court Care Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 May 2022

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 22 Apr 2025

Spacious rooms available for nursing and residential care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely. Some rooms are large enough to accommodate couples.


Awards / Recognitions (7)

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