Brunswick Court Care Home

62 Stratford Road, Watford WD17 4JB
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9.7 118 Reviews
  • Brunswick Court Care Home, Watford
Brunswick Court welcomes nursing, residential and dementia stays, convalescence, palliative, and respite care. It can also provide care for people living with Parkinson's or Huntington's. Residents can stay for however long loved ones need support. They’ll get to relax and meet new friends, giving complete peace of mind.

Purpose-built, Brunswick Court has many comfortable lounges that are ideal for socialising, relaxing or welcoming visitors. All bedrooms are en-suite with walk-in showers. Double rooms are also available for couples or those wishing to share.

The home is well placed in a quiet residential area of town – close to the centre of Watford, and Cassiobury park which many of the residents enjoying visiting during the summer months.

There’s a real sense of community at the home. Having its own large activities room and dedicated activities team, allows Brunswick Court to offer a 7-day activities programme. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. So whether loved ones already have a hobby or would like to take up a new one, there are lots of exciting activities to get involved in. Anyone is welcome to pop in and join in, whether a friend, relative or loved one.

The chef takes a personal approach to diet, and meals are catered to individual tastes. There are always cold snacks and alternatives available throughout the day. This home is open to local authority funded residents, get in touch to find out more.

Follow the home on Facebook to find out more about the great things that go on day to day, search 'Bupa UK Brunswick Court'.

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Care Provided by Brunswick Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 90 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Huntington's Disease
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jyoti Pokharel (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (90)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2006

Funding & Fees Guide for Brunswick Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. The home is a ten-minute walk from the centre of Watford, where there’s plenty to see and do. Nearby Cassiobury Park, with its nature reserve and playground, offers some lovely summer visits.


  • Parking

  • Parking available onsite


Brunswick Court Care Home Reviews (118)

Total of 118, showing 81-100
9.7

Brunswick Court Care Home has a Review Score of 9.7 (9.716) out of 10, based on 30 reviews in the last 2 years. Over all time Brunswick Court Care Home has 118 reviews.

Overall Experience

  • 73
  • 42
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Date Published

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Review from Dean W (Friend of Resident) published on 25 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend is currently at the home in Brunswick Court and I visited them in the middle of August. When I go into the home, I always notice how friendly and caring the staff are. The home is beautiful and bright, the gardens are also lovely! The staff couldn’t do enough for my friend and were also nice
to me. I think overall Brunswick Court is a safe and happy home to be!

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Brunswick Court Care Home

We are very happy to hear you are satisfied with the quality of our care.


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Review from Vanessa S (Resident) published on 4 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Great care, I’m a resident at Brunswick and find the staff very good, my needs are taken care of, I’ve developed a great relationship with the senior carer. It’s been a difficult situation with COVID but the staff on the princess Diana unit have shielded me well.

Reply from Emily Wilson, Customer Services Adviser at Brunswick Court Care Home

Thank you for your kind words regarding Brunswick Court. We are so pleased to hear that you are happy with the care you're receiving. Thank you for choosing us for your stay.


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Review from M B (Daughter of Resident) published on 29 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very impressed with the people on Princess Diana floor. Staff have been great in managing my mum's issues.

Reply from Emily Wilson, Customer Services Adviser at Brunswick Court Care Home

Thank you for your praise. We are very happy to hear you can feel at ease with your mum in our care. Thank you for trusting us with your loved one’s care.


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Review from K J (Friend of Resident) published on 22 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A truly wonderful home. My friend was here for a number of years and the care was impeccable.
From management to staff, Brunswick does know how to look after their residents well. My friend was very happy here and always had a smile on his face. I will miss visiting very much, but I am thankful for
the good times. Keep going Brunswick Court you are a truly wonderful home with a big heart.

Reply from Greta Narbutaityte, Customer Adviser at Brunswick Court Care Home

Thank you for such lovely comments. It is always nice to hear from friends and family members, feeling like their loved one is well cared for and looked after.


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Review from D P (Resident) published on 1 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident at Brunswick Court for seven years. All rooms are ensuite and privacy is paramount if desired. Menus are prepared every day and the choice of food is a wide range by the chef. There is a lively activities room, crafts, live entertainers, quiz day and games. All the staff I find
are kind, caring and they laugh.

Reply from Greta Narbutaityte, Customer Adviser at Brunswick Court Care Home

Thank you for your comments, we are very happy to hear you are enjoying yourself with us.


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Review from R N (Son of Resident) published on 31 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Disappointed previous manager was "removed" as they were high profile around the home and very interactive with all. The predecessor is rarely seen, especially at weekends. Activities have improved greatly, again due to a highly visible leader. It is a 24-hour operation yet reception not manned at weeke4nds.
When is Bupa going to get IT savvy? Emails advising of meetings, change of door codes, should be a norm. I get some because I keep chasing for the info.

Reply from Greta Narbutaityte, Customer Adviser at Brunswick Court Care Home

Thank you for your feedback. We will certainly look into this, to help us continually improve our service.


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Review from R N (Daughter-in-law of Resident) published on 31 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is a shame that the last Manager was let go. She was always around especially at weekends and very proactive with the residents. It would be extremely useful if the reception could be manned at weekends and more importantly if, for any reason, you have to change the door code if you do not email
families. Activities improved immensely with the present team.

Reply from Greta Narbutaityte, Customer Adviser at Brunswick Court Care Home

Thank you for the feedback. We will discuss your feedback with the home’s manager to help us continually improve our service.


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Review from Kathleen A (Wife of Resident) published on 16 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the care given to my husband is excellent. He is unable to help himself and relies on the staff for all daily care. I am kept informed of any change in his condition. The staff are kind and support on each visit.

Reply from Greta Narbutaityte, Customer Adviser at Brunswick Court Care Home

Thank you for trusting us with your husbands care. We really appreciate the kind words.


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Review from M D (Relative of Resident) published on 10 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My relative is well looked after by very good staff.
All the activities staff are very good with good activities put on.

Reply from Greta Narbutaityte, Customer Advisor at Brunswick Court Care Home

We really appreciate you taking the time to leave such kind comments, thank you.


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Review from Margaret K (Wife of Resident) published on 15 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband went to Brunswick Court for nursing and palliative care. Sadly he was only there a couple of weeks before he passed away. I am just so thankful that we managed to get him into Brunswick Court as the care given was second to none. From the interim manager, HCA's, nurses and cleaning staff
who were all amazing, caring and supportive not only to my husband but to myself and all our family and friends. Thank you from us all.

Reply from Greta Narbutaityte, Customer Adviser at Brunswick Court Care Home

Please accept our condolences in regards to your husband. Please let us know if there is anything else we can do to help you and your family through such a difficult time.


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Review from Leigh M (Daughter of Resident) published on 15 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nicely presented accommodation but which unfortunately does not make up for the general lack of care my mother experienced, eg staff either washed and dressed her before 6.30am or after 10 am. Once no one came at all. Staff did not refill the water jug despite frequent requests. The quantity of food
was insufficient. There was little communication between staff and my mother, despite her being fully compos mentis. My mother simply wasn't checked on often enough by staff or management and any requests she made were simply ignored.
She was generally neglected. The care group is definitely not value for money.

Reply from Greta Narbutaityte, Customer Adviser at Brunswick Court Care Home

Thank you for your feedback. Our resident’s health and well being is an absolute priority, so we are concerned to hear this. Could you please contact our Feedback Team by emailing feedback@bupa.com or calling 0113 381 6293 so we could discuss this further?
We will also discuss your feedback with the home’s manager to help them improve their service.


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Review from L S (Respite Resident) published on 2 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They have all been extremely kind and thoughtful. Brought me all I need. They are very good to offer all I want. Very kind.
Even though it was a short stay, I appreciate everything that was done for me.
I am sure everyone can benefit from the high standards in this home.

Reply from Greta Narbutaityte, Customer Adviser at Brunswick Court Care Home

Thank you for your kind words. We are happy to hear you feel like a part of our Brunswick Court family. We hope to continue providing your loved one with the best possible care.


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Review from John G (Resident) published on 25 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since being transferred from hospital in November 2018 I have found the staff at Brunswick Court most helpful and they have always treated me with care and dignity. My room is excellent as are the facilities and the food and drink. The meals are excellent. I would recommend this care provider to friends
if they were to need similar care or treatment.

Reply from Greta Narbutaityte, Customer Adviser at Brunswick Court Care Home

Thank you for your kind words. We hope Brunswick Court care home did everything possible to make the transition as easy as possible. Please let us know if there is anything we can do to make your stay more pleasant.


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Review from D K (Son of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have found the staff to be helpful and pleasant.
My dad's room is clean, modern and warm. The admin staff and management to be helpful.
Overall, we are happy for my dad to be cared for at Brunswick.

Reply from Greta Narbutaityte, Customer Adviser at Brunswick Court Care Home

Thank you for taking the time to leave your review. We are pleased to hear about your positive experience and appreciate your comments about our home. We will certainly share your feedback with the manager of the home. The Bupa Customer Care Team


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Review from Regina N (Mother-in-law of Resident) published on 30 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Brunswick Court showed such empathy and love for my mother-in-law from the day she arrived to the sad day she passed away.
She struggled with the diagnosis of terminal cancer and the staff especially the two carers who continued to show her such compassion.
As a family, the pressure of
watching a loved one die was made easier knowing she was receiving exceptional care.

Reply from Greta Narbutaityte, Customer Adviser at Brunswick Court Care Home

Thank you for your review. We are pleased to hear about your positive experience will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from J A (Sister-in-law of Resident) published on 16 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister-in-law was made very welcome here. She loved her room. It was very easy to visit at any time. She enjoyed the activities, having her hair and nails done. All gave her self confidence and she liked to look nice. The staff, nurses and above all, the cares took great care of her. Thank you all
for the kindness and care you showed her.

Reply from Greta Narbutaityte, Customer Adviser at Brunswick Court Care Home

Thank you for taking the time to leave this review. We are very pleased you and your sister had a positive experience at Brunswick court. We will certainly pass on your comments to the care home manager. The Bupa Customer Care Team


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Review from Dave S (Son of Resident) published on 22 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a friendly and welcoming home. Staff are very friendly and helpful. My mum has settled in very well. Would highly recommend.

Reply from Josephine Gaupholm, Customer Adviser at Brunswick Court Care Home

Thank you for your review of Brunswick Court Care Home. We are pleased to hear that you have had a positive experience at the home and appreciate your comments regarding the staff being friendly and helpful. We will share your comments with the home's manager. The Bupa Customer Care Team


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Review from Janet S (Wife of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with the care my husband is getting. The staff are very kind and pleasant to him. He seems very settled. He likes the food and the staff.

Reply from Gabriella Mills, Customer Adviser at Brunswick Court Care Home

Thank you for your review. We are pleased to hear that your husband is being well cared for and has settled in to the home. We appreciate your comments of the staff and glad he is enjoying the food, we will share your comments with the care home's manager. The Bupa Customer Care Team.


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Review from Yvonne K (Daughter of Resident) published on 7 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has been here for just over 1 week. Initially, he was on the ground floor but it was a bit quiet for him. He has been moved to the first floor and is much better for him with lots going on. The staff, carers and nurses have been exceptional.

Reply from Gabriella Mills, Customer Adviser at Brunswick Court Care Home

Thank you for your review of our care home, we are glad that your Dad has been moved to the first floor and is finding it more enjoyable. We appreciate your comments of our staff and will share your feedback with the care homes manager. The Bupa Customer Care Team.


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Review from H N (Wife of Resident) published on 7 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are so supportive to the patients and their families, always approachable and have time to answer any queries. First class.

Reply from Gabriella Mills, Customer Adviser at Brunswick Court Care Home

Thank you for your review, we are pleased to hear that you have had a positive experience with Brunswick Court Care Home. We appreciate your comments of our staff and will share your review with the care home's manager. The Bupa Customer Care Team.


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Current Review Score: 9.7 (9.716)

Overview of Review Score

The Review Score of 9.7 (9.716) out of 10 for Brunswick Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.716 for Brunswick Court Care Home is calculated as follows: ( (273 Excellents x 5) + (60 Goods x 4) + (17 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 352 Ratings = 4.716

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Brunswick Court Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 May 2022

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 25 Mar 2025

Spacious rooms available for nursing and residential care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely. Some rooms are large enough to accommodate couples.


Awards / Recognitions (7)

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