Brunswick Court Care Home

62 Stratford Road, Watford WD17 4JB
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9.7 118 Reviews
  • Brunswick Court Care Home, Watford
Brunswick Court welcomes nursing, residential and dementia stays, convalescence, palliative, and respite care. It can also provide care for people living with Parkinson's or Huntington's. Residents can stay for however long loved ones need support. They’ll get to relax and meet new friends, giving complete peace of mind.

Purpose-built, Brunswick Court has many comfortable lounges that are ideal for socialising, relaxing or welcoming visitors. All bedrooms are en-suite with walk-in showers. Double rooms are also available for couples or those wishing to share.

The home is well placed in a quiet residential area of town – close to the centre of Watford, and Cassiobury park which many of the residents enjoying visiting during the summer months.

There’s a real sense of community at the home. Having its own large activities room and dedicated activities team, allows Brunswick Court to offer a 7-day activities programme. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. So whether loved ones already have a hobby or would like to take up a new one, there are lots of exciting activities to get involved in. Anyone is welcome to pop in and join in, whether a friend, relative or loved one.

The chef takes a personal approach to diet, and meals are catered to individual tastes. There are always cold snacks and alternatives available throughout the day. This home is open to local authority funded residents, get in touch to find out more.

Follow the home on Facebook to find out more about the great things that go on day to day, search 'Bupa UK Brunswick Court'.

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Care Provided by Brunswick Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 90 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Huntington's Disease
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jyoti Pokharel (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (90)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2006

Funding & Fees Guide for Brunswick Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. The home is a ten-minute walk from the centre of Watford, where there’s plenty to see and do. Nearby Cassiobury Park, with its nature reserve and playground, offers some lovely summer visits.


  • Parking

  • Parking available onsite


Brunswick Court Care Home Reviews (118)

Total of 118, showing 101-118
9.7

Brunswick Court Care Home has a Review Score of 9.7 (9.716) out of 10, based on 30 reviews in the last 2 years. Over all time Brunswick Court Care Home has 118 reviews.

Overall Experience

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Review from J B (Friend of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall care good, but would be better if a little more personal care could be taken. Cleaning needs to be a little more thorough eg, behind chairs at the edge of the carpet.

Reply from Natalie Krisman, Customer Service Advisor at Brunswick Court Care Home

Thank you for your review and we really appreciate your feedback.


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Review from Patricia S (Daughter of Resident) published on 25 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly staff and very helpful.

Reply from Stephen Rondel, Customer Adviser at Brunswick Court Care Home

Thank you for your review, we are happy you have had a positive experience.


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Review from Allen W (Son of Resident) published on 24 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother was a resident at Brunswick Court from February 2017 until April 2018. Her care during this period was exemplary! The staff from management to the lovely lady who kept the home clean were respectful, caring and loving in some cases. We were always greeted with a smile, a hug when needed, no
matter what time of day we visited. Mum was happy at Brunswick and looked on her key workers and nurses as her family. If I were ever incapacitated I would willingly be at home there. If you are looking for a Care/Nursing home for your loved one look at Brunswick!

Reply from Stephen Rondel, Customer Adviser at Brunswick Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home. We are happy to hear your mother received the care and dignity she deserved whilst she was with us.


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Review from Correlius C (Resident) published on 9 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy and I am well looked after. Everybody is magnificent.

Reply from Natalie Krisman, Customer Services Administrator at Brunswick Court Care Home

Thank you for sharing this, I'm glad to hear it.


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Review from Jane J (Daughter of Resident) published on 8 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring, compassionate and considerate are the mainstay of every member of this professional team.
Catering, laundry, maintenance, admin and nursing care are professional at all times.
The whole team have been responsive to mum's changing needs.

Reply from Jayne Duck, Customer services administrator at Brunswick Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and staff.


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Review from Leon C (Son of Resident) published on 8 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with the way my mother is being looked after. The staff all seem very pleasant.

Reply from Jayne Duck, Customer services administrator at Brunswick Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments.


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Review from Joan W (Resident) published on 7 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been very happy here. On the whole, I would say this is one of the best places to be under the circumstances.

Reply from Jayne Duck, Customer Services Administrator at Brunswick Court Care Home

Thank you for your review. It is so good to hear that you are happy in our care.


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Review from Valerie H (Daughter of Resident) published on 21 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very clean. Always has a lovely fragrance when entering the building. Fun activities and organisers, with a varied programme of activities. Plenty of lounges. Staff are very helpful. Would recommend home. Rooms are very spacious ensuite.

Reply from Jayne Duck, Customer Services Administrator at Brunswick Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from Richard J (Son of Resident) published on 13 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are both caring and competent and they always phone to inform me of consultations with the GP, changes to medication etc. My mother is very frail and unable to feed herself; staff have shown patience and understanding. They notice problems and take action to resolve without prompting.

Reply from Jayne Duck, Customer Services Administrator at Brunswick Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home.


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Review from Joyce T (Resident) published on 22 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was not walking when I got UTI. The deputy manager got me into Brunswick on time. Staff care for me well, now am back on my feel. I am very happy.

Reply from Jayne Duck, Customer Services Administrator at Brunswick Court Care Home

Thank you for your review. I'm so glad to hear that you are now better and are happy in our care.


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Review from Sue L (Daughter-in-law of Resident) published on 12 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my mother-in-law came to this home we have noticed a marked improvement mentally and in her physical appearance. The carers are pleasant and caring and seem to make a real effort. Occasionally things crop up but they have all been dealt with in a satisfactory manner.
The entertainment laid on
is stimulating most of the time which is so important. In the event of any illness, we are kept informed and the staff are generally very helpful.

Reply from Jayne Duck, Customer services administrator at Brunswick Court Care Home

Thank you for your review. I'm so glad to hear that your mother in law is happy and well cared for. It must give you such peace of mind knowing that you will be kept informed of everything and that she is happy and safe in our care.


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Review from Natalie K (Daughter of Resident) published on 30 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was taken into emergency respite until I had all the equipment at home. The level of care my dad received was excellent all of the staff were friendly and genuinely caring. My dad had three pressure sores which are now healing, they gave him the build-up milkshake which has done wonders and
he has gained weight. He has come home in fantastic shape and that is due to the fabulous work of all the carers on the Queen Elizabeth Unit. I cannot thank them enough.

Reply from Jayne Duck, Customer services administrator at Brunswick Court Care Home

Thank you for your review. I'm so glad to hear that your dad is now much better and back at home. Thank you for your kind words about our staff.


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Review from L G (Resident) published on 22 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I arrived in the middle of March 2017, I was unable to get out of bed without any assistance. I was unable to walk, wash myself and I could hardly eat. However gradually, with the help and support of the staff, each week I gradually improved.


Now, I am able to do the following: get out bed,

wash and dress myself, walk unaided up to 250 metres, eat normally, conduct a near normal life.


I thoroughly recommend this care home.


Reply from Jayne Duck, Customer Services Administrator at Brunswick Court Care Home

Thank you for your review. It is lovely to hear that you have made such an improvement in your health and I hope that this continues for you.


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Review from Joan W (Resident) published on 6 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I came here straight from hospital I was met at the door and made welcome by a staff member, given lunch and any help I needed. This is my home now and I look on the staff as my family and I get on well with all of them.

Reply from Jayne Duck, Customer Services Administrator at Brunswick Court Care Home

Thank you for your review. It is so lovely to hear that you feel at home and look on the staff as family I hope you have lots of happy times with us and make new friends.


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Review from A M (Wife of Resident) published on 6 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in the care home for nearly on year. He is treated with respect and the staff are friendly and caring. He is unable to eat after 3 strokes and is fed by "peg". Unfortunately, he, on many occasions, spills his food over the carpets in his room and the home cleans his room so beautifully.
I am so happy that we are able for him to obtain a place in this care home.

Reply from Jayne Duck, Customer Services Administrator at Brunswick Court Care Home

Thank you for your review. It is lovely to know that you feel so happy and that you know that your husband is cared for so well this must give you such peace of mind.


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Review from Algernon W (Resident) assisted by family/friend published on 28 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since being here, I have been well looked after, the staff are very supportive and friendly. I feel safe and have no worries and am able to relax and enjoy my time here.

Reply from Jayne Duck, Customer Services Administrator at Brunswick Court Care Home

Thank you for your review. It is great to know that you feel safe and well looked after and that you are enjoying your time with us.


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Review from Maria-Isabel N (Mother of Resident) published on 28 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Previously cared for at home live in carers, my daughter was badly neglected before coming to Brunswick Court. Just before whilst at home too neglected even her practitioner refused to visit her, ambulance while I was at her home, that night at hospital Dr phoned me from resuscitation ward to ask my
permission to do or not resuscitate should my daughter have a heart attack. On arrival to hospital she was found to have a collapsed lung, had pneumonia and the collapsed lung was fully white. Since coming to Brunswick Court she has been in heaven, my daughter has the best care here.

Reply from Jayne Duck, Customer Services Administrator at Brunswick Court Care Home

Thank you for your review. So glad that your daughter is happy and that she is now getting the best care. This I hope will give you peace of mind knowing that she is cared for.


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Review from A K (Daughter of Resident) published on 22 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in Brunswick Court for nearly a year on the ground floor, the staff were very amazing, caring and looked after my mother very well. The deputy home manager is a godsend, passionate about what she does. The home is amazing.

Reply from Simone Berkeley, Customer Services Advisor at Brunswick Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and service provided and it's amazing to hear the feedback about staff. We appreciate your comments about our home and will share your comments with the home’s manager.


The Bupa Customer Care Team


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Current Review Score: 9.7 (9.716)

Overview of Review Score

The Review Score of 9.7 (9.716) out of 10 for Brunswick Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.716 for Brunswick Court Care Home is calculated as follows: ( (273 Excellents x 5) + (60 Goods x 4) + (17 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 352 Ratings = 4.716

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Brunswick Court Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 May 2022

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 25 Mar 2025

Spacious rooms available for nursing and residential care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely. Some rooms are large enough to accommodate couples.


Awards / Recognitions (7)

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