Burford House Care Home

Rickmansworth Road, Chorleywood, Rickmansworth WD3 5SQ
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9.8 43 Reviews
  • Burford House Care Home, Rickmansworth
Burford House Care Home, the latest luxury addition to Westgate Healthcare, opened its doors in September 2022, offering first-class residential, nursing, palliative and respite care to accommodate 46 people.

Following a complete re-design and re-build, the home features spacious en-suite rooms, luxurious lounges and social dining areas for residents to socialise in, a relaxed café to sit and chat over a cup of tea or coffee and a quieter space, the orangery.

Enhancing the extensive activities available, Burford also boasts a luxury cinema room, hair and nail salon, and its very own Burford Bar, an additional social space for residents to enjoy.

Burford's in-house professional chef creates nutritious multi-national menus, which can be enjoyed in the social dining rooms or in the privacy of one’s bedroom. An opulent private fine dining area on the ground floor is available for hire to enjoy more personal celebrations and events.

Respite Care Services
Short term private respite care provision is available via a pre-booking system. Minimum 2 weeks stay is required to guarantee availability, subject to assessment. Please contact the team to discuss in further detail.

Set in a residential area of Chorleywood, the home has a tranquil sensory garden for residents to enjoy outdoor barbecues and al fresco dining. It also includes a greenhouse where they can grow and nurture their own plants.

Burford House is close to local shops and amenities and residents are not far away from picturesque villages of Little Chalfont and Amersham.

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Care Provided by Burford House Care Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 46 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Kyla Darling (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (45)
    • Single Rooms with ensuite Wet Room (45)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2022
    • Last Refurbishment: 2022
    • Number of floors: 3

Funding & Fees Guide for Burford House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Please contact the home directly for more information.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Burford House practise protective mealtimes. Please enquire with staff regarding visiting.


  • Parking

  • Limited parking, please enquire before arrival.


Burford House Care Home Reviews (43)

Total of 43, showing 1-20
9.8

Burford House Care Home has a Review Score of 9.8 (9.836) out of 10, based on 42 reviews in the last 2 years. Over all time Burford House Care Home has 43 reviews.

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Review from David E (Son of Resident) published on 20 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Burford House Care Home feels like a home, not a care home. My father could not be better cared for by a totally professional group of skilled, loving and caring people. Everyone is smiling all the time. The whole experience of care, accommodation, food and activities is excellent. It is such a genuinely
warm and friendly place. I cannot recommend it highly enough.

Reply from Sarah Williams, Marketing Manager at Burford House Care Home

Thank you so much for your wonderful feedback! We are truly touched by your kind words and are delighted to hear that your father feels at home at Burford House Care Home. Our team strives every day to create a warm, welcoming and supportive environment and it's incredibly rewarding to know that our efforts are making such a positive impact. Your comments about the professionalism, care and smiles of our staff mean the world to us - they are the heart of everything we do. We are also thrilled that you're happy with the accommodation, food and activities we provide, as we take great pride in ensuring our residents enjoy a high quality of life. Thank you for your recommendation and for taking the time to share your experience.


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Review from Carol H (Husband of Resident) published on 17 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From viewing the home with my daughter, to seeing my husband settle in, the staff could not have been more helpful. Always prepared to go that extra mile to make life easier. Everyone is made to feel welcome. It's just a lovely home, where everyone is valued and looked after.

Reply from Sarah Williams, Marketing Manager at Burford House Care Home

Thank you so much for your heartfelt feedback. We are truly delighted to hear about your positive experience with us, it's our goal to make everyone feel valued, welcome and well cared for, so knowing that our team went the extra mile to support your family means the world to us. Please don't hesitate to reach out if there's ever anything more we can do for you or your family.


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Review from K G (Wife of Resident) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Burford House Care Home is an incredibly compassionate and caring home for people like my husband who was suffering with Lewy body dementia and Alzheimer's. He was a patient here from April 2024 until December 2024 and I knew as soon as I stepped through the doors that it was the perfect place for him.
All of the staff and the management team move heaven and earth to make things as perfect as possible for not only the residents but also the family. The rooms are beautifully clean. Although no one really wants to put their loved ones in a care home, this really is the next best thing to their own home. Thank you from the bottom of my heart. I shall be forever indebted to you all for making my husband's last months the best they can be.

Reply from Jay Demetrious, Marketing Executive at Burford House Care Home

Thank you for your heartfelt review. We're honoured to have cared for your husband and are grateful for the trust you placed in us. It means so much to know we could make his last months as comfortable as possible. Your kind words are truly appreciated.


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Review from J W (Daughter of Resident) published on 10 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The building was fantastic. The staff were very caring and kind. Inadequate parking.

Reply from Sarah Williams, Marketing Manager at Burford House Care Home

Thank you for taking the time to share your feedback. We understand how important convenient parking is and are actively exploring ways to improve this aspect of our facility. Please don't hesitate to reach out if you have any further suggestions or need assistance.


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Review from Sarah M (Daughter of Resident) published on 30 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I arrived to Burford House Care Home, I knew it was the right place for my mum to spend her last stage of life. The staff are all so welcoming. You enter and from the minute you enter, there are smiles from the receptionist, the clinical manager and admin staff. The nurses, carers and
absolutely everyone cannot do enough to help you. The rooms are bright and clean. My mum is very happy in her new home and that makes me extremely happy too.

Reply from Jay Demetrious, Marketing Executive at Burford House Care Home

Thank you for sharing such a heartfelt review. Knowing that our welcoming atmosphere and dedicated team have brought you both peace of mind means so much to us. Thank you for your kind words.


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Review from Mette N (Friend of Resident) published on 1 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our friend said: I live here but it is not my home.
Actually, we were a bit shocked - maybe because we are Danish!? We saw a fine, elegant place with a kind staff, but it felt like a hotel.
We felt that our friend was under severe restrictions, - maybe due to risks - but in DK it is forbidden to lock
doors in care homes.
And we were shocked when we heard the price!
Rating of management is not possible for us! That explains the one-star!

Reply from Sarah Williams, Marketing Manager at Burford House Care Home

Thank you for sharing your feedback. Our primary focus is always the safety and well-being of our residents, the key-coded entry system is in place solely for the safety of residents living with dementia and other cognitive conditions. Burford House is a nursing home, and residents with full capacity can freely access all areas of the home. Each resident's needs are carefully considered, and we provide a detailed breakdown of fees before admission, ensuring that families can make an informed decision about the services we provide. We strive to ensure our services reflect the value we provide. Ensuring open communication with residents and their families is a priority for us, as we believe it plays a key role in delivering high-quality care. If you have any further questions or would like to discuss the care we provide, please don't hesitate to reach out to our Home Manager. We're always here to help and we welcome you to visit again soon.


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Review from Angela G (Wife of Resident) published on 16 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care, compassion and understanding afforded to my husband, our family and friends was outstanding.
We were able to spend some happy final months with my husband relaxed in the knowledge that he was safe and well cared for. Some of the staff here really are earth angels!
Thank you for a painful
but perfect goodbye.

Reply from Jay Demetrious, Marketing Executive at Burford House Care Home

Thank you for your kind words. We're honoured to have provided care and comfort during such a difficult time. Our deepest sympathies to you and your family.


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Review from Cliff S (Son of Resident) published on 12 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first step into Burford House Care Home, you are greeted with a smile at reception. The management and staff in the offices are always pleasant and professional. They will update you with anything they feel you need to know about your loved ones residing in the home. The coffee club area is
always busy with residents with relatives and the lounge provides a quieter setting if needed for private conversations. The care staff, nurses, catering and housekeeping staff are all excellent, stopping to say hello whenever you're seen. They are truly a well-oiled unit of professionals. In my opinion, Burford House stands far above other care facilities in the area and I am grateful to have both my parents' well-being looked after.

Reply from Jay Demetrious, Marketing Executive at Burford House Care Home

Thank you so much for your thoughtful review. We're thrilled to hear that you've had such a positive experience with our team and facilities. Your kind words about our staff and care mean the world to us and we're grateful for your trust in looking after your parents.


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Review from Andie L (Daughter of Resident) published on 30 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is a very special place. The residents are encouraged to feel like a real community and to take part in communal activities wherever it is physically possible. They are also treated as individuals, each with their own personal likes and dislikes, interests and tastes in reading, TV, food,
music, etc. All the staff are caring and committed, and the home itself is stunning.

Reply from Sarah Williams, Marketing Manager at Burford House Care Home

Thank you so much for taking the time to provide your feedback. Your insights are incredibly valuable, and the team appreciate your thoughtful review.


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Review from A A (Daughter-in-law of Resident) published on 19 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Burford House Care Home provided us with emergency respite care.
I cannot fault the care, sympathy, personal attention and support we were given.
I would like to give special mention to a member of staff on reception and two other members of staff, in particular. All other staff gave Burford House
a warm and welcoming atmosphere where my father-in-law settled much faster than we thought. Thank you to everyone.

Reply from Sarah Williams, Marketing Manager at Burford House Care Home

Thank you for your kind review, the team at Burford is very grateful for your feedback. We will pass on your comments to the home manager so she can pass this feedback to her team. We are pleased to hear that your father-in-law settled well with the welcome received.


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Review from Umberto P (Son of Resident) published on 5 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring, clean, homely environment. Very welcoming, empathetic staff. My mother received the best end-of-life care in the seven weeks she was at Burford House Care Home. All her needs were met and her care and medication were closely monitored and adjusted to make her as comfortable as possible as the
illness progressed. The caring and support also extended to us, keeping us informed and being compassionate. We could not have wished for better care.

Reply from Jay Demetrious, Marketing Executive at Burford House Care Home

Thank you for your kind words. We're honoured to have cared for your mother and supported your family. Your feedback means a lot to us.


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Review from T B (Son of Resident) published on 9 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

In general terms, we find the service at Burford House Care Home satisfactory. However, issues common to most care homes still need to be addressed, namely:
- Laundry: despite all of my mother's clothing being labelled, we still find missing items and clothes in her wardrobe and drawers that clearly
do not belong to her.
- Food: whilst soup does provide required nutrition, my mother would dearly love to have an occasional change from this, such as pate/toast or prawn cocktail etc.
- Outings: with an annual charge of almost £100k I am unable to understand why, as a group, a shared minibus (between the group care homes) is not considered a viable option. My mother has stated to her friends that she feels "trapped". Whilst Burford has a good selection of public areas, it would be in the interests of your guests' self-esteem to be taken out on a more regular basis. On a more positive note, a couple of local care homes only had the one public room where all guests were dumped for the day.

Reply from Sarah Williams, Marketing Manager at Burford House Care Home

At Westgate Healthcare, we always aim to provide a high standard of care in all of our care homes. We value all feedback and encourage you to raise your concerns with the home manager directly, by meeting with them, telephoning them or writing to them to discuss in detail. We will endeavour to reach out to you so that we can ensure you feel that we have acted appropriately for both you and your mother to make her stay with us a pleasant one. Please refer to our compliments and complaints document for more information.


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Review from Liz P (Daughter of Resident) published on 20 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since coming to Burford House Care Home on respite. My mother has received outstanding care and the whole family has been welcomed with such warmth. The staff genuinely care for each resident and tailor the care package to suit each individual. As a family, we are 100% secure in the knowledge Mum is
safe, happy and cared for. The food, facilities, decor etc. are outstanding but the staff are the real stars. Would highly recommend.

Reply from Jay Demetrious, Marketing Executive at Burford House Care Home

Thank you for your wonderful review. We're delighted that your mother has received outstanding care at Burford House and that your family felt warmly welcomed.


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Review from Sue R (Daughter of Resident) published on 11 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is well-run. Staff genuinely enjoy working within the home. Dad is exceptionally well cared for. Dad was hesitant about going in however his fears were allayed and is enjoying his stay. I would have no hesitation in recommending this home.

Reply from Sarah Williams, Marketing Manager at Burford House Care Home

Thank you for your lovely comments, the team at Burford House are very grateful for all feedback and we are pleased to hear you would recommend our home.


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Review from Sue H (Daughter of Resident) published on 23 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent 2 weeks at Burford House for respite after a stroke and trauma. We wanted her to have some comfort, kindness and luxury after months in hospital and rehab. Burford House delivered on all levels and we were very pleased with staff, ethos, care and outlook at this establishment. To be
honest, my mother was somewhat confused/disoriented and so may not have fully appreciated this herself - but my siblings and I know that she was safe, well cared for and listened to. We would not hesitate to recommend Burford House.

Reply from Sarah Williams, Marketing Manager at Burford House Care Home

Thank you for your wonderful review, the team at Burford House Care Home are very grateful for your comments and are glad that your mother had quality respite time to rehabilitate after her hospital stay.


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Review from A M (Son of Resident) published on 2 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service provided and good, genuine care. The home is spotless and the room is regularly cleaned. My father is being involved in activities.

Reply from Sarah Williams, Marketing Manager at Burford House Care Home

Thank you for taking the time to leave this wonderful review, the team appreciate your kind words.


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Review from Jill H (Daughter of Resident) published on 2 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff, excellent facilities, everything is always clean and tidy. Dad seems very happy.

Reply from Sarah Williams, Marketing Manager at Burford House Care Home

The team at Burford are very grateful for your kind words, thank you.


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Review from Jodie G (Stepdaughter of Resident) published on 26 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepdad is having the best care in this facility. The staff and atmosphere go above and beyond to make sure they provide the best care and attention.

Reply from Kyla Darling, Home Manager at Burford House Care Home

Thank you for your kind words, we will pass them on to the team.


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Review from Robin P (Daughter of Resident) published on 26 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Burford House Care Home is exceptional on every level. My mother stayed for two weeks respite. We hope to use again. From care to hairdresser, all staff to reception, excellent. Facilities, including in-house hairdressers, excellent. Visually impressive. Nothing is too much trouble - can't fault! Strongly
recommend.
Value for money rated satisfactory only because it is so expensive.

Reply from Kyla Darling, Home Manager at Burford House Care Home

Thank you for your kind words, we are very happy that your mother had a nice stay with us and look forward to seeing you all again.


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Review from Andrew B (Grandson of Resident) published on 26 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly team here with a clean and beautiful interior.

Reply from Kyla Darling, Home Manager at Burford House Care Home

Thank you for your kind words, we will pass it on to the team.


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Current Review Score: 9.8 (9.836)

Overview of Review Score

The Review Score of 9.8 (9.836) out of 10 for Burford House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 42 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.836 for Burford House Care Home is calculated as follows: ( (439 Excellents x 5) + (47 Goods x 4) + (11 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 501 Ratings = 4.836

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Burford House Care Home is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 41 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (2)

Kyla

Kyla Darling

Job Title: Home Manager

Joined: 2022

Kyla is an experienced care home manager and a qualified general nurse with over 10 years of experience working in the healthcare sector. Her ambition to excel in her field led her to explore many work avenues, such as her time spent as a community nurse in the NHS before returning to a nursing home as a Clinical Lead nurse. Kyla is enthusiastic and passionate about care.


Bobby

Bobby Charalambous

Job Title: Customer Relations Manager

Joined: 2024

Having worked in the property industry for 15 years, this has developed my love for engaging with and supporting people, building on relationships while also understanding what truly is meaningful to others. As a Customer Relations Manager, I offer my full support, trust and guidance, as well as a listening ear. Not only when you first come and visit us, but throughout your journey on moving to your new home. Peace of mind is ultimately the most important factor when choosing a care home, so I am excited to meet you, and your loved ones, to talk about what you need from us and what we can offer you at Burford House Care Home.


Frequently Asked Questions about Burford House Care Home

What types of Care is Burford House Care Home registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Burford House Care Home provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Burford House Care Home have?

There are 45 Single Rooms.

What are the Facilities & Services at Burford House Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Burford House Care Home to the centre of Rickmansworth?

1.9 mile(s) as the crow flies, distance by road may be significantly further.