Burford House Care Home

Rickmansworth Road, Chorleywood, Rickmansworth WD3 5SQ
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9.8 43 Reviews
  • Burford House Care Home, Rickmansworth
Burford House Care Home, the latest luxury addition to Westgate Healthcare, opened its doors in September 2022, offering first-class residential, nursing, palliative and respite care to accommodate 46 people.

Following a complete re-design and re-build, the home features spacious en-suite rooms, luxurious lounges and social dining areas for residents to socialise in, a relaxed café to sit and chat over a cup of tea or coffee and a quieter space, the orangery.

Enhancing the extensive activities available, Burford also boasts a luxury cinema room, hair and nail salon, and its very own Burford Bar, an additional social space for residents to enjoy.

Burford's in-house professional chef creates nutritious multi-national menus, which can be enjoyed in the social dining rooms or in the privacy of one’s bedroom. An opulent private fine dining area on the ground floor is available for hire to enjoy more personal celebrations and events.

Respite Care Services
Short term private respite care provision is available via a pre-booking system. Minimum 2 weeks stay is required to guarantee availability, subject to assessment. Please contact the team to discuss in further detail.

Set in a residential area of Chorleywood, the home has a tranquil sensory garden for residents to enjoy outdoor barbecues and al fresco dining. It also includes a greenhouse where they can grow and nurture their own plants.

Burford House is close to local shops and amenities and residents are not far away from picturesque villages of Little Chalfont and Amersham.

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Care Provided by Burford House Care Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 46 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Kyla Darling (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (45)
    • Single Rooms with ensuite Wet Room (45)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2022
    • Last Refurbishment: 2022
    • Number of floors: 3

Funding & Fees Guide for Burford House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Please contact the home directly for more information.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Burford House practise protective mealtimes. Please enquire with staff regarding visiting.


  • Parking

  • Limited parking, please enquire before arrival.


Burford House Care Home Reviews (43)

Total of 43, showing 21-40
9.8

Burford House Care Home has a Review Score of 9.8 (9.836) out of 10, based on 42 reviews in the last 2 years. Over all time Burford House Care Home has 43 reviews.

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Review from Sarah E (Partner of Resident) published on 4 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From going into reception, there is a warm and friendly atmosphere. My partner was extremely well looked after during his respite care stay. All the staff went out of their way to be helpful and introduced him to other residents. Excellent food, and he appreciated being offered a glass of wine at meal
times making for a relaxed atmosphere. His room and everywhere else was clean and well-kept. I couldn't recommend it more highly.

Reply from Sarah Williams, Marketing Manager at Burford House Care Home

Thank you for your kind words; we are pleased to hear that your partner was well looked after during his respite stay and that the team provided a warm and friendly atmosphere. The team at Burford appreciate you taking the time to leave a review.


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Review from Pippa A (Daughter of Resident) published on 21 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has dementia, her needs are therefore complex and ever-challenging. The team always finds ways to understand Mum's needs. (which is much help as she is mute). The team always treats Mum with kindness and dignity. The home itself is beautifully presented and well-clean. When you walk in there is
always a friendly welcome. I feel I am walking into a degreased environment (which can be the case when visiting an elderly retirement relative). I can highly recommend Burford House.

Reply from Jay Demetrious, Marketing Executive at Burford House Care Home

Thank you for your heartfelt review! We truly appreciate your recognition of our team's efforts in understanding and meeting your Mum's complex needs. Providing a welcoming and well-maintained environment for both residents and their families is paramount to us, and we're glad to hear that you feel at ease when visiting. Your recommendation means a lot to us, and we're committed to continuing to provide excellent care for your Mum and all our residents at Burford House.


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Review from J M (Daughter of Resident) published on 21 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad's care in Burford House has been amazing. He has been treated with the utmost care and dignity. All members of staff are so welcoming and friendly and have made a very stressful time so much better for all of us. It is a beautiful surrounding but even more importantly the people who work within
it are the true essence of Burford House and their care is second to nine. A special place.

Reply from Jay Demetrious, Marketing Executive at Burford House Care Home

Thank you for your wonderful review of Burford House. We're thrilled to hear that your dad has been receiving exceptional care and that our staff has made a positive impact during this stressful time. Our team is dedicated to providing the highest standard of care, and we truly appreciate your recognition of their efforts. If you need anything else, please don't hesitate to reach out.


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Review from Matthew M (Grandson of Resident) published on 21 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Just lovely from reception, carers, kitchen staff, and nurses to the manager, every member of the team greets you and knows you personally. Could never thank them enough for everything they have all done for my grandad and also our family. This home is home for anyone visiting a resident, it has brought
great comfort in the year my granddad has been here.

Reply from Jay Demetrious, Marketing Executive at Burford House Care Home

Thank you so much for your heart-warming review! We are thrilled to hear that your experience with us has been so positive and that our team has provided excellent care for your Grandad. Creating a welcoming and personalized environment for our residents and their families is a top priority. Thank you for your kind words.


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Review from M O (Son of Resident) published on 21 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear Father received palliative care at Burford House before sadly passing away. The home itself is new, spotlessly clean with amazing facilities. The main thing however was my confidence in the professionalism, empathy, and caring nature of the staff. I am confident that they gave my Father the
best quality of life he could have had and dealt with him and us with genuine compassion. It has been such a difficult time but the team and Burford House did all they could for us as a family.

Reply from Jay Demetrious, Marketing Executive at Burford House Care Home

We are sorry for your loss and extend our heartfelt condolences to you and your family. We are glad to hear that your Father received exceptional care at Burford House. Our team strives to provide comfort and support, and we're glad they could make a positive difference during such a challenging time. We appreciate your kind words.


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Review from Siobhan M (Daughter of Resident) published on 20 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been at Burford House for almost a year now. The care, love, support, encouragement, and attention have been a constant. Dad is sadly now in his final stage but continued love and care are paramount and we and Dad feel so safe. On the first arrival, you are blown away by the beautiful décor
and cleanliness. Strip that back, it's the people. Every single member of staff are amazing person.

Reply from Sarah Williams, Marketing Manager at Burford House Care Home

The team at Burford is always at hand to support you through this difficult time. We appreciate you leaving the wonderful feedback and our thoughts are with you all over the coming stages.


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Review from Daniella M (Granddaughter of Resident) published on 20 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The most incredibly caring, thoughtful place. Feel so at ease that my grandad is cared and loved for. All the staff at Burford House are by far the most amazing team. It is always so clean and tidy, that you feel valued as individuals and part of a second family.

Reply from Sarah Williams, Marketing Manager at Burford House Care Home

Thank you for your kind words, it is lovely to hear that our amazing team at Burford makes you feel valued and part of a second family. They appreciate you taking the time to leave a review, many thanks.


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Review from Roland S (Friend of Resident) published on 4 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Only one word - fantastic.

Reply from Jay Demetrious, Marketing Executive at Burford House Care Home

Thank you for your positive review; we're delighted to have exceeded your expectations!


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Review from C G (Daughter of Resident) published on 19 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were welcomed so warmly and all the staff, from management through to the care staff, have shown their professionalism and real care and interest, right from the beginning.
My mum settled in within days, she felt secure and cared for and within a week, felt at home. Thank you all so much!

Reply from Sarah Williams, Marketing Manager at Burford House Care Home

Thank you for your kind words, we are pleased to hear that your mum has settled well and feels at home. The team are always available for you to discuss any care needs.


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Review from Valerie A (Friend of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting for over a year and everything is well run and helpful and it is an excellent home with so many facilities. All the residents seem very content and happy and well looked after.

Reply from Sarah Williams, Marketing Manager at Burford House Care Home

Thank you for your wonderful review; the team at Burford are grateful for your feedback.


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Review from Olivia M (Friend of Resident) published on 29 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently visited for the Christmas fair, it was so nice and the new building was amazing. The staff clearly care for the residents and their families and it’s very well located. I would highly recommend. The customer relations manager and her team do a fantastic service.

Reply from Sarah Williams, Marketing Manager at Burford House Care Home

Thank you for your wonderful review, the team at Burford appreciate your feedback.


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Review from Elizabeth H (Wife of Resident) published on 22 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since coming into Burford House I have been so well looked after by staff who are clearly intent on ensuring that I have the best of care at all times.

Reply from Laura Davey, Marketing Executive at Burford House Care Home

Thank you so much for leaving such a wonderful 5-star review. The team at Burford House Care Home will be delighted to hear you are pleased with the care provided. Thank you.


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Review from Thomas W (Respite Resident) published on 23 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is new and benefits from this. It has been well designed and has many attractive features. The staff are well trained and very kind but, being predominantly foreign, there are a few problems with being understood from time to time. The food is generally good and there are extra choices
for those who are more difficult to satisfy. A plus is that wine is offered both at lunch and supper! It is always clean and tidy. The staff arranging entertainment try hard and are very kind but possibly extra activities could be attempted. Laundry arrangements take a bit of understanding and can occasionally result in returns being incorrect. The care and support provided always seem to be kind and readily available. The management has recently changed but the change has not resulted in any noticeable difference to the operation.
Price wise the costs seem to be a little high but I guess that one is getting value for the money paid.

Reply from Laura Davey, Marketing Executive at Burford House Care Home

Thank you for taking the time to leave a review. The staff at Burford House work hard to ensure the environment is safe and comfortable for all residents. We are delighted to hear that the care and support provided is always kind and readily available. Your comments have been passed on to the home manager, thank you.


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Review from Geoffrey S (Father of Resident) published on 25 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My son needed post-operative care following major surgery. Burford House Care Home turned out to be the perfect solution. From the moment we entered the front door, we realised our hopes had been answered. The friendliness, care and competence of all the staff sets it apart from other establishments
I have encountered. Thank you and well done.

Reply from Sarah Williams, Marketing Manager at Burford House Care Home

The team will be pleased to hear your wonderful comments, thank you for your review and we wish you and your son all the best.


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Review from Richard S (Respite Resident) published on 24 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of being a resident at Burford House was excellent. The staff were very friendly and helpful, this indeed both the day staff and the night staff. They were so good and brought me an extra cup of tea just before going to sleep, which was lovely.
The nursing staff were excellent (I was
recovering from a major operation), and they were able to deal with my medicine and stitches and give me the reassurance I needed.
The food was excellent, very tasty, and they were always able to provide an alternative to the day's main dish. My only one criticism was that there was too much soup (twice a day, every day), some variation in the starters would have been good.

Reply from Laura Davey, Marketing Executive at Burford House Care Home

Thank you for taking the time to leave a positive and constructive review; we really appreciate your valuable feedback. The team at Burford House will be delighted to hear that your experience of being a resident was excellent. Here at Westgate Healthcare, we always aim to improve and enhance our services, and all feedback is always welcomed and passed on to the team. Thank you once again.


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Review from Alison P (Wife of Resident) published on 16 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was resident at Burford House Care Home for over four months. Whilst he would of course prefer to be at home, I found the care I could provide inadequate and Burford provided that very adequately. The staff are superb, patient, personable and efficient. He found socialising rather noisy
and overwhelming but the presence of people laughing and enjoying themselves added to a cheerful happy atmosphere.
The food, as in any place, became monotonous though efforts were made to liven it up. Fresh fruit, drinks and snacks were always freely available and no objection was made in me bringing in further snacks.
Overall, a caring, happy place to be in to be nursed and cared for.

Reply from Sarah Williams, Marketing Manager at Burford House Care Home

Thank you for taking the time to leave a review, Burford House always welcome feedback. We are pleased to hear that your husband was in a caring happy residence during his care. We will pass on your feedback regarding the menu choices as we are constantly striving to enhance the service provided.


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Review from Ann C (Respite Resident) published on 20 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Did not participate in any activities. Meals were late and some courses were missed on these dates (05/6/23, 07/06/23, 08/06/23 and 16/06/23) and this caused some stress. I found it difficult to adjust but after ten days, I was fine. Thank you for the care that I received, it was first-class.

Reply from Laura Davey, Marketing Executive at Burford House Care Home

Thank you for your review, we appreciate all feedback. This has now been passed on to the home manager, who will be in contact with you shortly to listen and improve our services. We are pleased to hear you received first-class care.


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Review from I W (Daughter of Resident) published on 27 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care staff. Beautiful home. Care for the residents first class.

Reply from Sarah Williams, Marketing Manager at Burford House Care Home

Thank you for your review, our team appreciate your feedback and are pleased to hear the care is first class.


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Review from Clifford S (Son of Resident) published on 7 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the time you walk in, Burford House creates a warm welcome, always with a smile on the front desk and in the office to the left. All the staff are fantastic, caring and kind to my mother and father, who visits daily. Nothing is a problem, they are all willing to help regarding any issues or requests.
All I can say is this care home is outstanding in every manner and I am truly blessed it's on our doorstep.

Reply from Sarah Williams, Marketing Manager at Burford House Care Home

Thank you for your very kind, heart-warming review, our team are honoured to receive such amazing feedback, they are always on hand to offer their support. Please do not hesitate to contact them with anything you may need.


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Review from Susie P (Daughter of Resident) published on 30 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Burford House Care Home is a lovely place. The environment is very welcoming and the staff are so caring, kind and compassionate at what is a very difficult time for my family. We are very grateful for the support - not only for our parents but for us too.

Reply from Sarah Williams, Marketing Manager at Burford House Care Home

Thank you for your wonderful review, the team at Burford House are grateful for your feedback and are on hand to help and support at all times.


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Current Review Score: 9.8 (9.836)

Overview of Review Score

The Review Score of 9.8 (9.836) out of 10 for Burford House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 42 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.836 for Burford House Care Home is calculated as follows: ( (439 Excellents x 5) + (47 Goods x 4) + (11 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 501 Ratings = 4.836

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Burford House Care Home is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 41 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (8)

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Meet the Team (2)

Kyla

Kyla Darling

Job Title: Home Manager

Joined: 2022

Kyla is an experienced care home manager and a qualified general nurse with over 10 years of experience working in the healthcare sector. Her ambition to excel in her field led her to explore many work avenues, such as her time spent as a community nurse in the NHS before returning to a nursing home as a Clinical Lead nurse. Kyla is enthusiastic and passionate about care.


Bobby

Bobby Charalambous

Job Title: Customer Relations Manager

Joined: 2024

Having worked in the property industry for 15 years, this has developed my love for engaging with and supporting people, building on relationships while also understanding what truly is meaningful to others. As a Customer Relations Manager, I offer my full support, trust and guidance, as well as a listening ear. Not only when you first come and visit us, but throughout your journey on moving to your new home. Peace of mind is ultimately the most important factor when choosing a care home, so I am excited to meet you, and your loved ones, to talk about what you need from us and what we can offer you at Burford House Care Home.