It's just a lovely home, where everyone is valued and looked after.
Carol H (Husband of Resident)
It is such a genuinely warm and friendly place. I cannot recommend it highly enough.
David E (Son of Resident)
The nurses, carers and absolutely everyone cannot do enough to help you.
Sarah M (Daughter of Resident)
Please contact the home directly for more information.
Burford House practise protective mealtimes. Please enquire with staff regarding visiting.
Limited parking, please enquire before arrival.
Burford House Care Home has a Review Score of 9.8 (9.836) out of 10, based on 42 reviews in the last 2 years. Over all time Burford House Care Home has 43 reviews.
Review from A P (Son of Resident) published on 20 May 2023
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Reply from Sarah Williams, Marketing Manager at Burford House Care Home
Thank you so much for your kind words, the team take great pride in ensuring all residents receive the highest level of care, it is wonderful to hear your positive feedback.
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Review from Alison L (Daughter of Resident) published on 11 April 2023
Submitted via Website •
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Reply from Sarah Williams, Marketing Manager at Burford House Care Home
Thank you for your wonderful feedback, the team at Burford House will be overwhelmed with your kind comments. We are pleased to hear that your dad's physical and mental well-being has improved since being a resident. The team are always on hand to help.
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Review from Amanda G (Daughter of Resident) published on 7 February 2023
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Reply from Brenda Sweetman, Home Manager at Burford House Care Home
Thank you so much for this lovely review. We loved welcoming your mum into our home and supporting her to get well enough to return home.
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The Review Score of 9.8 (9.836) out of 10 for Burford House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 42 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.836 for Burford House Care Home is calculated as follows: ( (439 Excellents x 5) + (47 Goods x 4) + (11 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 501 Ratings = 4.836
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Burford House Care Home is based on 41 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 41 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Joined: 2022
Kyla is an experienced care home manager and a qualified general nurse with over 10 years of experience working in the healthcare sector. Her ambition to excel in her field led her to explore many work avenues, such as her time spent as a community nurse in the NHS before returning to a nursing home as a Clinical Lead nurse. Kyla is enthusiastic and passionate about care.
Job Title: Customer Relations Manager
Joined: 2024
Having worked in the property industry for 15 years, this has developed my love for engaging with and supporting people, building on relationships while also understanding what truly is meaningful to others. As a Customer Relations Manager, I offer my full support, trust and guidance, as well as a listening ear. Not only when you first come and visit us, but throughout your journey on moving to your new home. Peace of mind is ultimately the most important factor when choosing a care home, so I am excited to meet you, and your loved ones, to talk about what you need from us and what we can offer you at Burford House Care Home.