The Chase Care Centre

4 Printers Avenue, Watford WD18 7QR
Submit a Review
9.6 130 Reviews
  • The Chase Care Centre, Watford
The Chase is a modern, spacious, purpose-built home located in the town of Watford in Hertfordshire. The home offers warm, personal and compassionate care to residents and is well known for its outdoor activities and encouragement in resident health and wellbeing. Offering Residential, Nursing, Respite, Dementia, Palliative and Specialist Care, The Chase is full of committed, compassionate and caring individuals with specialist knowledge to provide the very best care.

Centrally located within a walking distance from Cassiobury Park, The Chase is located close to local shops, a pharmacy and a doctor’s surgery. The home is well connected by public transport and close to major road routes such as the M25 and M1 motorways.

Daily, tailored activities are all a part of life at The Chase, with activities ranging from cinema evenings in the in-house cinema, musical bingo, pampering in the in-house hair salon to gardening and afternoon teas. The dedicated activities coordinator works round the clock to innovate and deliver outstanding activities for residents to enjoy, based on their individual interests and wishes.

The Chase is a spacious and varied home offering 110 bedrooms that are able to be personalised with residents' own treasured belongings and furnishings. Bedrooms are freshly and tastefully decorated and are ready-furnished for residents to make their own. The home also offers various communal spaces such as smaller dining rooms, group activity spaces, chatty living rooms and quieter seating areas across the home for those who enjoy their own company.

The Chase has an excellent management team and are committed to delivering excellent care for each and every individual. The home is also well regarded in the wider community as a result of community outreach projects and activities.

Show The Chase Care Centre on the Map

Care Provided by The Chase Care Centre

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 110 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Ana Ciobotaru (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (110)
    • Single Rooms with ensuite Wet Room (24)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for The Chase Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,550
    • Self-Funded Nursing Care from £1,550
    • Self-Funded Nursing Dementia Care from £1,550
    • RESPITE Self-Funded Residential Dementia Care from £1,600
    • RESPITE Self-Funded Nursing Care from £1,600
    • RESPITE Self-Funded Nursing Dementia Care from £1,600
  • (these prices are only a guideline, please contact The Chase Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

The Chase Care Centre Reviews (130)

Total of 130, showing 21-40
9.6

The Chase Care Centre has a Review Score of 9.6 (9.644) out of 10, based on 36 reviews in the last 2 years. Over all time The Chase Care Centre has 130 reviews.

Overall Experience

  • 69
  • 52
  • 6
  • 3
  • 0

Date Published

130
22
27
36
94

Review from A K (Wife of Resident) published on 31 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Chase Care Centre in Watford is a very good place for people with dementia like my husband. Is a well-run place with all staff who really care for the residents. My husband has been in The Chase for more than 3 years and he seems to be happy and well looked after. The staff is very approachable
and respond quickly if I have any queries. The food looks and smells very tasty and my husband enjoys every single meal. I trust their assessments and if there is a medical problem, my husband has GP appointment organised very quickly. Thank you very much The Chase.

Reply from Ana Ciobotaru, Manager at The Chase Care Centre

Thank you for your kind feedback, we at The Chase love to hear that our residents, family and friends are happy and feel secure in the knowledge that your loved ones are being looked after with care and respect. It's a team effort, and we love what we do!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H L (Wife of Resident) published on 30 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident in The Chase for over 18 months and the care he has received during that time has been consistently excellent. Not only do the staff provide professional and efficient care for the residents but they are constantly concerned for the well-being of the resident's family
as well. The day-to-day care and consideration for the comfort of the residents is matched by the swift and professional response in an emergency. Thank you and well done to all staff at The Chase.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anita H (Daughter of Resident) published on 3 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A family member was here 15 years ago and we had a bad experience it was over packed and the staff did not listen. But now another member has come and the place looks so much better. The staff are very helpful and listen to what we say and check what the person likes to eat and they help us with any
questions we have, always there to help.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David O (Husband of Resident) published on 6 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent care and personal attention from all staff from carers and senior staff.
Nothing was too much trouble for them.

Reply from Ana Ciobotaru, Manager at The Chase Care Centre

Thank you for noticing, it is great to hear you complimenting our team. Everyone has been working really hard on this over the last few weeks, making sure your wife is settling in, and finding The Chase Care Centre like a place from home. I will share your feedback with our team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael O (Son of Resident) published on 25 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was initially put into another care setting of which we had many issues. Having ended up back in the hospital she was then placed in The Chase of which we were initially very sceptical. But I must say what a breath of fresh air. We were immediately put at ease by their interest in our mother,
my father and my sister. All the staff are very friendly and can't do enough for her. Great work! Thank you for putting at ease!

Reply from Ana Ciobotaru, Home Manager at The Chase Care Centre

We are thrilled to receive such wonderful feedback about our service. Our team is offering dedication, commitment and respect to their residents. Your mother is the soul of the unit, she is very much loved by everyone.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R S (Son of Resident) published on 17 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nice atmosphere. Staff are very bright and communicative. They are professional yet caring and personable. The environment is well-kept throughout. Very clean and tidy - in my experience they are very consistent with cleanliness. The room is well-kept and communal areas are bright, airy and welcoming.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A D (Niece of Resident) published on 1 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was cred for with great sensitivity and awareness of her needs by all staff (as were my husband and myself) Everyone from receptionists to the manager offered a very high level of care and dealt with my aunt's passing with equal care and sensitivity. I cannot speak highly enough of the entire
team at The Chase Care Centre and offer my thanks and gratitude to all of the nurses who attended to my aunt on a daily basis.

Reply from Olga Richardson, Manager at The Chase Care Centre

We are very thankful for a wonderful message. We are very honoured that we could support your aunt and she received good care at the end of her life journey. With immense gratitude, Team of the Chase.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S C (Daughter of Resident) published on 27 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

As a family, we are very pleased with The Chase. The staff is friendly and supportive towards both the residents and visitors. The residents are always up and about, clean, and appear happy. The staff know each person and are always able to answer any queries or questions. The food and activities on
offer are suited to the resident's needs and abilities.

Reply from Olga Richardson, Manager at The Chase Care Centre

Thank you very much for the review. We are delighted to learn that you are pleased with the care and support provided to your relative. We are continuing our work to ensure the Residents of the Chase Care Centre are supported to live fulfilling and happy lives.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T C (Daughter of Resident) published on 26 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are amazing and always respond well to questions and suggestions. The care and support given to the residents is good as are the activities offered. Residents are treated with dignity and in a friendly manner. As a visitor, I am always made to feel welcome. I am very happy with the care my
mum receives every day at The Chase.

Reply from Olga Richardson, Manager at The Chase Care Centre

We are very thankful for the feedback that we use to reflect and improve our service to the Residents we support. With Gratitude, The Chase team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Amanda J (Friend of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I have visited the home, the staff have been very friendly and accommodating. My friend has been cared for with dignity and respect. The home is always clean everywhere. For anyone that ends up coming here to stay, they would be very lucky.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alvira G (Wife of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home in all areas. My husband is currently in the care home and I am very happy with the care that he receives. I do not have any negative feedback or any other comments that I have not already stated.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carol A (Wife of Resident) published on 26 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband passed away on the 29th Nov 2023. He spent 4 years on the Charlie Chaplin Unit, and I can say, without a doubt, his care was amazing.
Whenever we visited (no appointment needed) he was always well-groomed, clean and tidy. The staff without exception treated him with love and care, always
ready to give a hug when requested by him, he was always so comfortable with them. At the end he wasn't alone, a member of staff was with him, which was a great comfort to the family. Also the staff cared for the family too, making sure we were okay. Wonderful, all of them.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T S (Daughter of Resident) published on 13 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful staff, so kind and caring. Nothing too much trouble for them.
Mum has improved so much since being here and that smile's back on her face.
Can't thank them enough.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S F (Husband of Resident) published on 6 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and kindness demonstrated by reception, maintenance, housekeeping, nursing and care were superb without exception, the staff were polite considerate and gentle. The changes made and being made by the home manager have made/will make a comfortable home for residents. The activities team also
provide an excellent service to exercise the residents. The Watford Chase Care Home is a credit to the Health Care Group.

Reply from Olga Richardson, Manager at The Chase Care Centre

We are very thankful for the feedback. It is an honour and privilege to take care of our lovely residents and to support their families.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T M (Daughter of Resident) published on 16 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad came to The Chase in January 2023. At first he took a while to settle but now tells me he likes living here and that they look after him well. I am pleased with the friendliness of the staff and helpfulness when I need to ask questions. I feel that he is looked after and kept safe.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tina C (Daughter of Resident) published on 21 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad had vascular dementia and entered The Chase Care Centre during Covid lockdown, May 2020. We had no idea what the home was like apart from web site tour. Then we had no visits, followed by restricted visits due to Covid. Staff were very caring during this difficult period. Dad was at the Chase
home for almost 2 years. It was definitely the best place for Dad. He was well looked after. He passed away at the Chase home on 1 May 2023 - with me his daughter, plus his awesome long time carer and awesome nurse by his side. They also took care of my mum in her last few weeks. Mum and dad passed away 8 weeks apart. The Chase will always be a special place in my heart. I still visit regularly to see staff and residents.

Reply from Olga Richardson, Manager at The Chase Care Centre

We cannot thank you enough for your kind words. We are very honoured and grateful.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Suzanne G (Daughter of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are always kind to Mum and we always have a warm welcome from the staff. Mum's room needs re-decorating and her clothes in her drawers and wardrobe always look untidy. Staff still waiting for Mum's new mattress which was ordered at the beginning of 2023.

Reply from Olga Richardson, Manager at The Chase Care Centre

Thank you very much for your feedback as it allows us to continue improving and making our home a better place, where our lovely Residents can live more a fulfilled life.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Trina J (Daughter of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the care and support mum has received. Staff are extremely friendly and helpful and are very supportive with mum's needs.

Reply from Martin Kirkup, Marketing and Sales Director at The Chase Care Centre

Thank you for your kind words. It matters to us a great deal and the staff team greatly appreciate the positive feedback. We hope Mum continues to be very happy here!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Martyn S (Husband of Resident) published on 10 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff throughout - management, reception and ward staff. Very caring and considerate. Treated my wife with the utmost respect.

Reply from Olga Richardson, Manager at The Chase Care Centre

Dear Martyn,
We are very grateful for your feedback. Our residents and their families are at the heart of the service and we will continue to thrive to excellency.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J E (Son of Resident) published on 2 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are so grateful to The Chase for all their care and help to our parents over the last few months. The caring staff are always happy to assist with a smile and genuine concern. We will all miss The Chase.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.6 (9.644)

Overview of Review Score

The Review Score of 9.6 (9.644) out of 10 for The Chase Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.644 for The Chase Care Centre is calculated as follows: ( (281 Excellents x 5) + (127 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 419 Ratings = 4.644

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Chase Care Centre is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 110 registered maximum number of service users is 22, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Sep 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (5)

Ana

Ana Ciobotaru

Job Title: Home Manager

Joined: 2024

I love listening to residents' incredible stories and helping them, which makes my role deeply fulfilling. I enrich their lives by offering security, friendly relationships, and meaningful activities. Graduating in Nursing in 2007, I completed Level 5 Management and Leadership in 2015, with 10 years of management experience.


Karen

Karen Valles

Job Title: Deputy Manager

“Our door is open - if there is a question, staff, relatives and residents can come and talk to us. We are always there to listen.”


Vanessa

Vanessa Atkinson

Job Title: Lead Administrator

“I am from a care home background and administration. The vacancy came up for lead administrator and I took this opportunity to combine my experience and skills. I enjoy all the tasks that I carry out as I know that this ties in with making a difference and supporting our residents who are vulnerable people that require support.”


Nazanin

Nazanin Maanikhah

Job Title: Activities Co-ordinator

“I wanted to work in a large care home environment because it provides opportunities for me to expand my knowledge with training and by working alongside experts. My favourite part of my day is being able to make people happy.”


Densel

Densel Jacques

Job Title: Kitchen Manager

“I wanted to work at The Chase as I am passionate about achieving results and enjoy a challenge. To be good in my role I think someone needs to have dedication, patience, willingness to learn new things, a team player, and to be able to achieve results and multi-task.”