The Chase Care Centre

4 Printers Avenue, Watford WD18 7QR
Submit a Review
9.6 130 Reviews
  • The Chase Care Centre, Watford
The Chase is a modern, spacious, purpose-built home located in the town of Watford in Hertfordshire. The home offers warm, personal and compassionate care to residents and is well known for its outdoor activities and encouragement in resident health and wellbeing. Offering Residential, Nursing, Respite, Dementia, Palliative and Specialist Care, The Chase is full of committed, compassionate and caring individuals with specialist knowledge to provide the very best care.

Centrally located within a walking distance from Cassiobury Park, The Chase is located close to local shops, a pharmacy and a doctor’s surgery. The home is well connected by public transport and close to major road routes such as the M25 and M1 motorways.

Daily, tailored activities are all a part of life at The Chase, with activities ranging from cinema evenings in the in-house cinema, musical bingo, pampering in the in-house hair salon to gardening and afternoon teas. The dedicated activities coordinator works round the clock to innovate and deliver outstanding activities for residents to enjoy, based on their individual interests and wishes.

The Chase is a spacious and varied home offering 110 bedrooms that are able to be personalised with residents' own treasured belongings and furnishings. Bedrooms are freshly and tastefully decorated and are ready-furnished for residents to make their own. The home also offers various communal spaces such as smaller dining rooms, group activity spaces, chatty living rooms and quieter seating areas across the home for those who enjoy their own company.

The Chase has an excellent management team and are committed to delivering excellent care for each and every individual. The home is also well regarded in the wider community as a result of community outreach projects and activities.

Show The Chase Care Centre on the Map

Care Provided by The Chase Care Centre

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 110 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Ana Ciobotaru (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (110)
    • Single Rooms with ensuite Wet Room (24)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for The Chase Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,550
    • Self-Funded Nursing Care from £1,550
    • Self-Funded Nursing Dementia Care from £1,550
    • RESPITE Self-Funded Residential Dementia Care from £1,600
    • RESPITE Self-Funded Nursing Care from £1,600
    • RESPITE Self-Funded Nursing Dementia Care from £1,600
  • (these prices are only a guideline, please contact The Chase Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

The Chase Care Centre Reviews (130)

Total of 130, showing 41-60
9.6

The Chase Care Centre has a Review Score of 9.6 (9.644) out of 10, based on 36 reviews in the last 2 years. Over all time The Chase Care Centre has 130 reviews.

Overall Experience

  • 69
  • 52
  • 6
  • 3
  • 0

Date Published

130
22
27
36
94

Review from Carol G (Daughter of Resident) published on 27 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Chase staff went above and beyond our expectations for a 65th wedding anniversary celebration for my mum who is a resident and my dad who joined us in the family room. Which was beautifully decorated with the table laid, refreshments, balloons, banners, a card and even a lovely gift. We couldn't
have asked for more.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J C (Daughter of Resident) published on 26 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at The chase are amazing, kind, caring and compassionate. They provided person-centred care and fully understand my mum's needs and wishes. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D N (Son of Resident) published on 7 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Chase provides an excellent level of care for my father who has been a resident for over 18 months. The staff always seem very polite and attentive, including the activities group who go out of their way to make the residents feel happy and include them in things. Although he doesn't take part in
all the activities, because he prefers not to, my father watches and is included where possible so he still feels part of a group.
Regarding meals, the food is freshly prepared every day and they seem to offer a limited but healthy menu including fruit smoothie drinks which he likes. Visiting is very easy and when we see him we usually sit in the garden where it is quiet and very pleasant on sunny days.
When he was in his previous home (where he was temporarily after hospital care) he often said that he wanted to come home, but now living at The Chase he reguarly says he likes being there, he calls it "a club".

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rosie S (Resident) assisted by family/friend published on 6 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy with my care. Friendly staff. Sometimes agency staff don't fully understand my needs, i.e. trying to put me into bed at four o'clock in the afternoon!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from W G (Wife of Resident) published on 5 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband is always in his room when I visit.
My son also says that when he visits in the afternoon, his dad is always in his room.

Reply from Olga Richardson, Manager at The Chase Care Centre

We are very grateful for your feedback and making improvements in terms of engagement with the residents which will help residents to live a more joyful and fulfilling life.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gareth S (Son of Resident) published on 5 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall positive feedback.
Could make improvements on teeth and general cleanliness of the bed.

Reply from Olga Richardson, Manager at The Chase Care Centre

Thank you very much for your comments. We are reviewing our menus and looking at the individual preferences, therefore, residents' meal times will be more enjoyable and satisfying.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Valerie D (Wife of Resident) published on 4 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was well cared for at The Chase. The nurses and care assistants were kind and gentle and were very attentive to us, his family, at a very difficult time made much worse by Covid restrictions. The manager, her assistants, admin staff and all the staff were always polite and very helpful. We
are grateful to all of them.

Reply from Tibi Ionescu, National Operations Manager at The Chase Care Centre

Thank you for your valuable feedback. At The Chase, our staff will always try to deliver the best possible care and support for our residents and will continue to maintain a good communication with family members. Tibi Ionescu.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from F C (Daughter of Resident) published on 3 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After a few distressing months with a family bereavement, we had to find care for my father. The Chase Care Centre was recommended by a friend. Thanks to a member of staff, a room was found. It's early days for Dad but he seems to be settling in well. We are able to visit more freely as Covid-19 restrictions
have eased. It's a difficult decision to put a loved one in care but the communication and care of the staff give us the reassurance that he is being looked after, and is safe.

Reply from Tibi Ionescu, National Operations Manager at The Chase Care Centre

Thank you for your feedback. At The Chase, our staff will continue to support and reassure our residents and relatives during difficult times. Tibi Ionescu.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from V X (Daughter of Resident) published on 3 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at The Chase Care Centre are wonderful, caring and kind to Mum and treat her like their own mother. As a daughter, living abroad has given me its challenges and I really, really appreciate how the activities team kept me in contact with Mum weekly and especially during the pandemic. I thank
the nurses and doctors for providing me with medical updates and the excellent care that is provided for my mother and all the other residents. God bless you all.

Reply from Tibi Ionescu, National Operations Manager at The Chase Care Centre

Thank you very much for your feedback. At The Chase, we will continue to strive to offer our residents the best living experience and support. Tibi Ionescu.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C A (Daughter of Resident) published on 26 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

This was the first care home my mum had ever gone into so I didn't know what to expect but, I found the staff abrupt and not very friendly. My mum was constantly distressed but they just kept saying it was her condition (dementia) but she has never been like that before or now she is in another home.
She often looked unkempt. The food was also poor. She was very unhappy there.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan P (Daughter of Resident) published on 24 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find that everyone is very friendly and helpful. The lady who swabs me when I visit is very efficient. The care home is kept very clean and the carers are very friendly with my father and the infection control is efficiently handled. We, as a family, are very happy with the care our dad is receiving.

Reply from Tibi Ionescu, National Operations Manager at The Chase Care Centre

Thank you very much for your feedback. Our staff are always ready to support our residents and family members. We are all happy to acknowledge that the living experience of our residents at The Chase is as expected. Tibi Ionescu.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Claire C (Daughter of Resident) published on 7 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone in the home is so caring and look after Mum so well. I know she is in the best hands. Thank you.

Reply from Tibi Ionescu, National Operations Manager at The Chase Care Centre

Thank you. The staff at The Chase appreciate your feedback very much and will continue to support our residents and to deliver a high standard of care. Tibi Ionescu.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rose D (Daughter of Resident) published on 22 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Very disappointing service. It was evident from the first day that they treated my mother poorly. So many examples of poor management from the way they handled entry during Covid restrictions, to the complete lack of compassion to Mum. This continued right through the request of continuing care funding,
whereby the nurse was not prepared for the call and sadly did not give accurate representations of Mum's condition. The Chase also failed to provide a range of documents to the NHC appeal committee when requested to do so.

Reply from Ruta Starkute - Nahani, Manager at The Chase Care Centre

I am extremely sorry and concerned by your feedback about your mother's stay at The Chase. As the operations manager with overall responsibility for The Chase, I take all feedback very seriously. I have established from our records that all CHC and appeal documents were transferred on time and I can assure you that all of our visiting restrictions follow Public Health England and local government guidelines to the letter. I am nevertheless keen to hear and discuss with you any outstanding concerns you may have and I would be grateful if you could call me on 01923 232307.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paul C (Husband of Resident) published on 13 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is living with dementia and is being looked after extremely well in The Chase. The staff treat her with respect and are friendly and kind in their approach to her care. When I visit she looks well-cared for and is pleased to see me.

Reply from Ruta Starkute - Nahani, Manager at The Chase Care Centre

Thank you for your feedback, the team at the home always aim to achieve the best possible outcomes for our residents. Your feedback has been shared with the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dawn H (Daughter of Resident) published on 11 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was very poorly when she entered The Chase in January 2020, having been declining in health over several months previous to that. Being at The Chase has brought her back to much better health and it is a comfort to see how well she is cared for and how much more socially active she is. The staff
cannot do enough to help her and I cannot praise them highly enough.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ann N (Daughter of Resident) published on 23 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was bedbound on arrival and is now able to walk with a zimmer frame on her own, due to the excellent care of all the staff involved with looking after my mum. The management are on hand and very polite. I am always informed if Mum needs a doctor etc.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Frances C (Daughter of Resident) published on 29 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff wearing PPE. Mother is well cared for in terms of good wholesome regular meals. Lady who does the swab tests, is very kind and polite, always courteous and gives full information to my queries. However, during pod visits (outdoors) if my mother could be dressed in warm clothing (coat) before
being transported outdoors.

Reply from Ruta Starkute - Nahani, Manager at The Chase Care Centre

Thank you for your feedback. The team on the unit will continue to offer choice and will encourage all residents to wear clothing appropriate to the weather.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan W (Daughter of Resident) published on 21 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home has been excellent during the pandemic, and since visiting has restarted, this has been handled very well. The carers and managers are very caring and provide an excellent service. The only issue is around the food - there isn't always a good choice and the quality is not always of a good
standard. He said one particular carer is very good and is always helpful. Likes the carers.

Reply from Ruta Starkute - Nahani, Manager at The Chase Care Centre

Thank you for your feedback. During a recent residents meeting, the menu was discussed. In preparation for Summer Menu, Head Chef is preparing a food tasting session to obtain feedback from residents before finalising the menu.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E B (Daughter of Resident) published on 13 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has received fantastic care. The staff know her well and anticipate what she needs. Everyone is incredibly kind and professional. The fact that they have come through lockdown so well speaks volumes.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J D (Daughter of Resident) published on 3 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Met with much friendly staff who are coping well with covid19. Having had the opportunity to see my dad on fathers day is a dream come true. The staff even on the telephone are amazing and always provide me with information much needed. Thank you.

Reply from Ruta Starkute - Nahani, Manager at The Chase Care Centre

Thank you for your feedback. At The Chase we always strive to achieve the best possible outcomes for all.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.6 (9.644)

Overview of Review Score

The Review Score of 9.6 (9.644) out of 10 for The Chase Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.644 for The Chase Care Centre is calculated as follows: ( (281 Excellents x 5) + (127 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 419 Ratings = 4.644

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Chase Care Centre is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 110 registered maximum number of service users is 22, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Sep 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (5)

Ana

Ana Ciobotaru

Job Title: Home Manager

Joined: 2024

I love listening to residents' incredible stories and helping them, which makes my role deeply fulfilling. I enrich their lives by offering security, friendly relationships, and meaningful activities. Graduating in Nursing in 2007, I completed Level 5 Management and Leadership in 2015, with 10 years of management experience.


Karen

Karen Valles

Job Title: Deputy Manager

“Our door is open - if there is a question, staff, relatives and residents can come and talk to us. We are always there to listen.”


Vanessa

Vanessa Atkinson

Job Title: Lead Administrator

“I am from a care home background and administration. The vacancy came up for lead administrator and I took this opportunity to combine my experience and skills. I enjoy all the tasks that I carry out as I know that this ties in with making a difference and supporting our residents who are vulnerable people that require support.”


Nazanin

Nazanin Maanikhah

Job Title: Activities Co-ordinator

“I wanted to work in a large care home environment because it provides opportunities for me to expand my knowledge with training and by working alongside experts. My favourite part of my day is being able to make people happy.”


Densel

Densel Jacques

Job Title: Kitchen Manager

“I wanted to work at The Chase as I am passionate about achieving results and enjoy a challenge. To be good in my role I think someone needs to have dedication, patience, willingness to learn new things, a team player, and to be able to achieve results and multi-task.”