The Chase Care Centre

4 Printers Avenue, Watford WD18 7QR
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9.6 130 Reviews
  • The Chase Care Centre, Watford
The Chase is a modern, spacious, purpose-built home located in the town of Watford in Hertfordshire. The home offers warm, personal and compassionate care to residents and is well known for its outdoor activities and encouragement in resident health and wellbeing. Offering Residential, Nursing, Respite, Dementia, Palliative and Specialist Care, The Chase is full of committed, compassionate and caring individuals with specialist knowledge to provide the very best care.

Centrally located within a walking distance from Cassiobury Park, The Chase is located close to local shops, a pharmacy and a doctor’s surgery. The home is well connected by public transport and close to major road routes such as the M25 and M1 motorways.

Daily, tailored activities are all a part of life at The Chase, with activities ranging from cinema evenings in the in-house cinema, musical bingo, pampering in the in-house hair salon to gardening and afternoon teas. The dedicated activities coordinator works round the clock to innovate and deliver outstanding activities for residents to enjoy, based on their individual interests and wishes.

The Chase is a spacious and varied home offering 110 bedrooms that are able to be personalised with residents' own treasured belongings and furnishings. Bedrooms are freshly and tastefully decorated and are ready-furnished for residents to make their own. The home also offers various communal spaces such as smaller dining rooms, group activity spaces, chatty living rooms and quieter seating areas across the home for those who enjoy their own company.

The Chase has an excellent management team and are committed to delivering excellent care for each and every individual. The home is also well regarded in the wider community as a result of community outreach projects and activities.

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Care Provided by The Chase Care Centre

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 110 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Ana Ciobotaru (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (110)
    • Single Rooms with ensuite Wet Room (24)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for The Chase Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,550
    • Self-Funded Nursing Care from £1,550
    • Self-Funded Nursing Dementia Care from £1,550
    • RESPITE Self-Funded Residential Dementia Care from £1,600
    • RESPITE Self-Funded Nursing Care from £1,600
    • RESPITE Self-Funded Nursing Dementia Care from £1,600
  • (these prices are only a guideline, please contact The Chase Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

The Chase Care Centre Reviews (130)

Total of 130, showing 61-80
9.6

The Chase Care Centre has a Review Score of 9.6 (9.644) out of 10, based on 36 reviews in the last 2 years. Over all time The Chase Care Centre has 130 reviews.

Overall Experience

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Date Published

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Review from G D (Son of Resident) published on 3 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is friendly and do their utmost to make you feel welcome - the place is very clean and tidy.

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Review from C C (Daughter of Resident) published on 18 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't praise the staff highly enough at The Chase Care Centre. All the staff have been excellent. The manager and her team have been so helpful and always there and available for support. I am so grateful for their help during this stressful time.

Reply from Ruta Starkute - Nahani, Manager at The Chase Care Centre

Thank you for your feedback. The team is always here to help residents and visitors with any requests or queries.


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Review from S S (Daughter of Resident) published on 5 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whilst in your care, my mum was looked after and treated with the utmost respect. She had a very good relationship with most of the care workers and nurses. She was only there for a short amount of time, but I know that she was happy there and being looked after properly. You made Mum's last few months
very comfortable, and I thank you all.

Reply from Ruta Starkute - Nahani, Manager at The Chase Care Centre

Thank you very much for your feedback. I am glad to know that your mum was settled and happy at The Chase and she very much loved by all.


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Review from S M (Daughter-in-law of Resident) published on 6 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been brilliant. Very friendly and caring to the residents and great support to our family. We did not have long at the home, but I cannot fault the staff at The Chase. Like to say thank you.

Reply from Ruta Starkute - Nahani, Manager at The Chase Care Centre

Thank you for your feedback. The team at the home always striving to achieve the best possible outcomes for our residents.


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Review from Simon M (Brother of Resident) published on 29 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found the deputy manager most accommodating and very knowledgeable and experienced. Her approach, review and assessment of my brother's needs were accurate and she showed great empathy to his needs and condition. The staff we thought were genuine in their desire to assist and contribute to my brother's
well being in general 8/10.

Reply from Ruta Starkute - Nahani, Manager at The Chase Care Centre

Thank you for your feedback. The team at the home is very experienced and will always strive to support residents as well as relatives in any way possible.


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Review from Michelle B (Daughter of Resident) published on 29 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very informative and caring staff - taking time out to explain my father's health and wellbeing. Staff all appear to be well trained. My father is being well looked after in a friendly environment.

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Review from Maldwyn A (Friend of Resident) published on 22 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend is well looked after. The place is brilliant no other place could be better.
The manager and care service manager are always on hand.
The place is always clean and most suitable for anybody to live in.

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Review from J D (Sister of Resident) published on 15 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are pleasant and very helpful. After only one week of my brother's admission, staff have succeeded in building some rapport with him and his dignity is being respected in all aspects of his care.

Reply from Ruta Starkute - Nahani, Manager at The Chase Care Centre

Thank you for your feedback. The team at the home always strive to achieve the best outcomes for our residents.


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Review from Sarah O (Daughter of Resident) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Chase have supported me and my mother through some very difficult times. The home is a home away from home. The staff are fantastic, in particular, the care services manager, he is an asset and the staff nurse.

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Review from Kevin C (Son of Resident) published on 8 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff and management excellent. Mother happy, smiley. 100%.

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Review from G B (Son of Resident) published on 17 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic people, all of them. I couldn't wish for better care for my Mum. Thank you.

Reply from Ruta Starkute - Nahani, Manager at The Chase Care Centre

Thank you for your feedback.


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Review from E T (Daughter of Resident) published on 17 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I had been given less than a month's notice to find a new home for my father as his previous home was closing for refurbishment. I looked at quite a few nursing homes in the area. When I first came to visit The Chase and met with the Manager I felt comfortable that my father's needs and welfare would
be well met. I have found the staff and management to be very approachable and to have a good understanding of my father's requirement.

Reply from Ruta Starkute - Nahani, Manager at The Chase Care Centre

Thank you for your feedback. The team at the home always strive to achieve the best possible outcomes for each individual. I am glad dad settled in well.


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Review from M T (Daughter of Resident) published on 14 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff have exhibited genuine affection and care for my father. The special efforts made for his 90th birthday party went above and beyond and helped to make a special day even more special. From the warm welcome on reception to the friendly care assistants, support staff and nurses I have total
admiration. Thank you.

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Review from Cathryn B (Daughter of Resident) published on 14 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My siblings and I viewed several care homes for our Dad and felt such a good vibe here that we chose it for Dad. His room is spacious and overlooks the courtyard which immediately made it feel like home. The staff have shown great care and affection towards Dad and we have peace of mind. They went all
out to set up and accommodate our family for Dad's 90th.

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Review from Christine S (Sister of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother has been in this care home for ten years and has always been very well looked after and all his needs have been met.
Some changes have recently taken place and these are all for the better.
The carer looks after my brother very well and always finds time to update me when I visit.

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Review from J R (Daughter of Resident) published on 22 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

With a couple of exceptions, the care home has taken good care of our mother. It is, in our opinion, the care that starts with an individual carer and it is the responsibility of the manager to ensure those carers are supported and praised when they go beyond what is expected of them. Some carers stand
out. Please listen to their needs!

Reply from Ruta Starkute-Nahani, Home Manager at The Chase Care Centre

Thank you for your feedback. The management team at the home work very closely with staff to identify talent, mentor and coach them in order to achieve the best possible outcomes for residents. At The Chase, we operate employee of the month scheme and a number of staff on the unit were nominated to receive the award.


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Review from B M (Wife of Resident) published on 13 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff seem caring of residents. There's a big turnover of staff. At times, laundry can be mixed up and put into the wrong room, even though clothes are marked with the room and name.

Reply from Joanna Mosses, Manager at The Chase Care Centre

Thank you for your feedback, observations discussed during relatives meeting held on 12th of February 2019, actions taken to address concerns raised regarding laundry.


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Review from M O (Resident) assisted by family/friend published on 13 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy to be here as I enjoy the company of both carers and the management team, which has undergone drastic transformation. Time, patience and respect are all being observed here, as well as dignity and equal treatment.
However, as the saying goes, always room for improvement.
I believe in the
concept of home from home and this care home cannot be left out.

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Review from C D (Resident) published on 13 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I ma very happy with the care they provide.
The staff are very friendly and nice.
The management are very nice and polite, especially the care service manager.

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Review from P J (Husband of Resident) published on 9 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is based on regular visits, on average about three, sometimes four times per week, lasting on average about 1 1/2 hours, usually mid-to-late afternoon and sometimes before lunch, never (to my recollection) during get-up and breakfast period. Resulting no doubt from 2 or 3 CQC assessments, the current
climate - with the accent always on caring with dedication and patience and kindness, makes it a pleasure to see and meet smiling "how are you?" welcoming faces, never showing harassment when interrupted during their duties to answer a few questions, which surely reflects the care taken in recruitment of staff after inevitable departures for better pay elsewhere or for other reasons. In collaboration with the NHS surgery across the minor road, duty nurses keep close relatives informed of health problems however minor. My assessment of 'Likely' is simply because 'extremely likely' implies near-perfection which is virtually impossible in an environment where carer/patient ratio is 1 to 5. A category "very likely" would get my tick. It is such a shame there is no decent piano.

Reply from Ruta Starkute-Nahani, Home Manager at The Chase Care Centre

Thank you for your lovely feedback. We are currently looking to replace our piano and will keep you updated on our progress.


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Current Review Score: 9.6 (9.644)

Overview of Review Score

The Review Score of 9.6 (9.644) out of 10 for The Chase Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.644 for The Chase Care Centre is calculated as follows: ( (281 Excellents x 5) + (127 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 419 Ratings = 4.644

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Chase Care Centre is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 110 registered maximum number of service users is 22, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Sep 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (5)

Ana

Ana Ciobotaru

Job Title: Home Manager

Joined: 2024

I love listening to residents' incredible stories and helping them, which makes my role deeply fulfilling. I enrich their lives by offering security, friendly relationships, and meaningful activities. Graduating in Nursing in 2007, I completed Level 5 Management and Leadership in 2015, with 10 years of management experience.


Karen

Karen Valles

Job Title: Deputy Manager

“Our door is open - if there is a question, staff, relatives and residents can come and talk to us. We are always there to listen.”


Vanessa

Vanessa Atkinson

Job Title: Lead Administrator

“I am from a care home background and administration. The vacancy came up for lead administrator and I took this opportunity to combine my experience and skills. I enjoy all the tasks that I carry out as I know that this ties in with making a difference and supporting our residents who are vulnerable people that require support.”


Nazanin

Nazanin Maanikhah

Job Title: Activities Co-ordinator

“I wanted to work in a large care home environment because it provides opportunities for me to expand my knowledge with training and by working alongside experts. My favourite part of my day is being able to make people happy.”


Densel

Densel Jacques

Job Title: Kitchen Manager

“I wanted to work at The Chase as I am passionate about achieving results and enjoy a challenge. To be good in my role I think someone needs to have dedication, patience, willingness to learn new things, a team player, and to be able to achieve results and multi-task.”