The Chase Care Centre

4 Printers Avenue, Watford WD18 7QR
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9.6 130 Reviews
  • The Chase Care Centre, Watford
The Chase is a modern, spacious, purpose-built home located in the town of Watford in Hertfordshire. The home offers warm, personal and compassionate care to residents and is well known for its outdoor activities and encouragement in resident health and wellbeing. Offering Residential, Nursing, Respite, Dementia, Palliative and Specialist Care, The Chase is full of committed, compassionate and caring individuals with specialist knowledge to provide the very best care.

Centrally located within a walking distance from Cassiobury Park, The Chase is located close to local shops, a pharmacy and a doctor’s surgery. The home is well connected by public transport and close to major road routes such as the M25 and M1 motorways.

Daily, tailored activities are all a part of life at The Chase, with activities ranging from cinema evenings in the in-house cinema, musical bingo, pampering in the in-house hair salon to gardening and afternoon teas. The dedicated activities coordinator works round the clock to innovate and deliver outstanding activities for residents to enjoy, based on their individual interests and wishes.

The Chase is a spacious and varied home offering 110 bedrooms that are able to be personalised with residents' own treasured belongings and furnishings. Bedrooms are freshly and tastefully decorated and are ready-furnished for residents to make their own. The home also offers various communal spaces such as smaller dining rooms, group activity spaces, chatty living rooms and quieter seating areas across the home for those who enjoy their own company.

The Chase has an excellent management team and are committed to delivering excellent care for each and every individual. The home is also well regarded in the wider community as a result of community outreach projects and activities.

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Care Provided by The Chase Care Centre

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 110 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Ana Ciobotaru (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (110)
    • Single Rooms with ensuite Wet Room (24)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for The Chase Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,550
    • Self-Funded Nursing Care from £1,550
    • Self-Funded Nursing Dementia Care from £1,550
    • RESPITE Self-Funded Residential Dementia Care from £1,600
    • RESPITE Self-Funded Nursing Care from £1,600
    • RESPITE Self-Funded Nursing Dementia Care from £1,600
  • (these prices are only a guideline, please contact The Chase Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

The Chase Care Centre Reviews (130)

Total of 130, showing 101-120
9.6

The Chase Care Centre has a Review Score of 9.6 (9.644) out of 10, based on 36 reviews in the last 2 years. Over all time The Chase Care Centre has 130 reviews.

Overall Experience

  • 69
  • 52
  • 6
  • 3
  • 0

Date Published

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Review from Sylvia P (Friend of Resident) published on 7 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very kind and friendly. Very happy. Seen a great deal of improvement in my friend. Well done.

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Review from Patricia H (Friend of Resident) published on 7 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We find the place very clean and friendly. Every time we visit, staff ask if we want tea or coffee and our friend is very well looked after.

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Review from Luke M (Nephew of Resident) published on 7 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I only visit on Sundays but the ward always seems clean and warm. The staff treat the residents with patience and respect. I am unclear to what extent activities are put on or not during the week as my aunt would not participate. It would perhaps be nice to see more books and magazines. Overall though
I think the ward seems well run and clean, and patients seem well looked after.

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Review from A H (Son of Resident) published on 7 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the care my mother receives and have no issues to raise. Staff are always polite and friendly.

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Review from B G (Daughter of Resident) published on 7 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at The Chase for more than 2 years and has always been well cared for. We appreciate all the care and attention given to my mother. When there have been issues I have been listened to and action taken.

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Review from L S (Sister of Resident) published on 13 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are welcoming and my brother seems to like them.
He interacts with them happily.
Communication could be improved - not informed of external professional visits on two occasions.
My brother seems generally happy at The Chase.

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Review from A S (Wife of Resident) published on 13 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband is being well looked after. The staff make me and my family welcome and are happy to make sure to chat and tell us how my husband is coping in the home.

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Review from Jade O (Daughter of Resident) published on 13 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Over the past year, things have definitely improved at The Chase Care Centre. The staff on mum's unit are lovely, chatty and kind. Mum is always dressed with care and dignity.


The only downside is the lack of outings suitable for her.


The new manager listens and acts on concerns promptly.


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Review from J G (Resident) published on 9 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

There are a few care homes that you would choose to live in and we read about this massive problem almost weekly.
The Chase Care Centre often seems short of staff so that's never going to allow good care for residents, is it?.

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Review from Eve P (Daughter of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think the home is very caring and I'm very pleased with the care she receives. I also get a call if my mum is not well.

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Review from Mark B (Son-in-law of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole, The Chase Care Centre provided very good care and my mother-in-law is well looked after.

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Review from Carole H (Wife of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with staff and accommodation.

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Review from Ann Elizabeth W (Wife of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have my husband in The Chase Care Home now for 22 months. He has been so well looked after during this time.
He has had a lovely room and care and treatment second to none.
I will certainly recommend the home to anybody whom a relative may require future care.

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Review from S S (Resident) published on 19 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love it here. I can ring the manager every day and she sorts out everything for me. The staff are lovely and kind. I love it a very lovely place to be.

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Review from Marion M (Daughter of Resident) published on 3 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Very disappointed with the standards at this home. Virtually no activities apart from a singer. Understaffed and residents put to bed early whether they're tired or not because there are only 2 members of night staff for the entire floor.
I've emailed the manager twice with our concerns and a month
later she hasn't had the courtesy to reply. The kitchen is sparse and shabby and you can never find a spoon! No cupboards, just a tatty sink and a fridge.

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Review from J W (Daughter of Resident) published on 8 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall last few months lots of staff have left, activities could be better for residents in Monet Unit. Since the new manager was put in place I can see big improvements being made.

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Review from Josie C (Friend of Resident) published on 17 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't explain in words the care and compassion shown to my friend at the chase centre.
A new manager has been appointed and what a difference.
The staff are wonderful and do such an amazing job. They show care and kindness every single day without fail.
The difference over the pasts month is
just great!

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Review from D L (Husband of Resident) published on 16 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Chase always welcomes visitors and families of residents. All staff are courteous and listen to any concerns one might have.

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Review from Johnson W (Husband of Resident) published on 9 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the past five years, I have visited over ten homes near and around Watford because of the state of my wife's health. I am pleased that I finally placed my wife here at The Chase Care Centre. Based upon my own experience, this has to be rated as one of the very best care homes in this area.

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Review from John T (Son of Resident) published on 27 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in The Chase for 2016 and the staff are fantastic. They care, are helpful at all times just like the manager. I visited 4 care homes and am so glad my father got in The Chase.

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Current Review Score: 9.6 (9.644)

Overview of Review Score

The Review Score of 9.6 (9.644) out of 10 for The Chase Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.644 for The Chase Care Centre is calculated as follows: ( (281 Excellents x 5) + (127 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 419 Ratings = 4.644

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Chase Care Centre is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 110 registered maximum number of service users is 22, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Sep 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (5)

Ana

Ana Ciobotaru

Job Title: Home Manager

Joined: 2024

I love listening to residents' incredible stories and helping them, which makes my role deeply fulfilling. I enrich their lives by offering security, friendly relationships, and meaningful activities. Graduating in Nursing in 2007, I completed Level 5 Management and Leadership in 2015, with 10 years of management experience.


Karen

Karen Valles

Job Title: Deputy Manager

“Our door is open - if there is a question, staff, relatives and residents can come and talk to us. We are always there to listen.”


Vanessa

Vanessa Atkinson

Job Title: Lead Administrator

“I am from a care home background and administration. The vacancy came up for lead administrator and I took this opportunity to combine my experience and skills. I enjoy all the tasks that I carry out as I know that this ties in with making a difference and supporting our residents who are vulnerable people that require support.”


Nazanin

Nazanin Maanikhah

Job Title: Activities Co-ordinator

“I wanted to work in a large care home environment because it provides opportunities for me to expand my knowledge with training and by working alongside experts. My favourite part of my day is being able to make people happy.”


Densel

Densel Jacques

Job Title: Kitchen Manager

“I wanted to work at The Chase as I am passionate about achieving results and enjoy a challenge. To be good in my role I think someone needs to have dedication, patience, willingness to learn new things, a team player, and to be able to achieve results and multi-task.”