The Chase Care Centre

4 Printers Avenue, Watford WD18 7QR
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9.6 130 Reviews
  • The Chase Care Centre, Watford
The Chase is a modern, spacious, purpose-built home located in the town of Watford in Hertfordshire. The home offers warm, personal and compassionate care to residents and is well known for its outdoor activities and encouragement in resident health and wellbeing. Offering Residential, Nursing, Respite, Dementia, Palliative and Specialist Care, The Chase is full of committed, compassionate and caring individuals with specialist knowledge to provide the very best care.

Centrally located within a walking distance from Cassiobury Park, The Chase is located close to local shops, a pharmacy and a doctor’s surgery. The home is well connected by public transport and close to major road routes such as the M25 and M1 motorways.

Daily, tailored activities are all a part of life at The Chase, with activities ranging from cinema evenings in the in-house cinema, musical bingo, pampering in the in-house hair salon to gardening and afternoon teas. The dedicated activities coordinator works round the clock to innovate and deliver outstanding activities for residents to enjoy, based on their individual interests and wishes.

The Chase is a spacious and varied home offering 110 bedrooms that are able to be personalised with residents' own treasured belongings and furnishings. Bedrooms are freshly and tastefully decorated and are ready-furnished for residents to make their own. The home also offers various communal spaces such as smaller dining rooms, group activity spaces, chatty living rooms and quieter seating areas across the home for those who enjoy their own company.

The Chase has an excellent management team and are committed to delivering excellent care for each and every individual. The home is also well regarded in the wider community as a result of community outreach projects and activities.

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Care Provided by The Chase Care Centre

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 110 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Ana Ciobotaru (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (110)
    • Single Rooms with ensuite Wet Room (24)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for The Chase Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,550
    • Self-Funded Nursing Care from £1,550
    • Self-Funded Nursing Dementia Care from £1,550
    • RESPITE Self-Funded Residential Dementia Care from £1,600
    • RESPITE Self-Funded Nursing Care from £1,600
    • RESPITE Self-Funded Nursing Dementia Care from £1,600
  • (these prices are only a guideline, please contact The Chase Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

The Chase Care Centre Reviews (130)

Total of 130, showing 121-130
9.6

The Chase Care Centre has a Review Score of 9.6 (9.644) out of 10, based on 36 reviews in the last 2 years. Over all time The Chase Care Centre has 130 reviews.

Overall Experience

  • 69
  • 52
  • 6
  • 3
  • 0

Date Published

130
22
27
36
94

Review from Joyce M (Wife of Resident) published on 9 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are pleased with the running of the home and the kindness, care and attention shown to residents. They have music regularly and also put on a lovely barbeque once a year for residents, their families and friends. We could not wish for a better place for my husband/father to be.

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Review from Karen W (Daughter of Resident) published on 7 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly and hard working staff.

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Review from N W (Son of Resident) published on 6 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, our family have been more than impressed with the care and service our father has received. Staff know what is required of them and they contribute to making fathers stay as pleasant as possible. We were lucky to have been offered a room here when we needed one.

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Review from K P (Brother of Resident) published on 6 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The overall standard of care is fantastic. The care staff are brilliant and the cleanliness of the home is second to none. Also, the facilities, safety, and security of residents are exceptionally good. Top marks go to the nursing staff and the management, very friendly, caring and approachable.

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Review from Catherine M (Daughter of Resident) published on 5 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in this care home for seven years she is nearly 93 and has various health problems and very challenging behaviour. The chase has been wonderful and I have always found the staff deal with my mother very sensitively going that extra mile to calm her down and improve her experience.
I have always seen the residents treated well with dignity and respect. The manager too is very approachable and makes herself available as a priority although it's a large home it is very friendly. The home is always clean and fresh, I'd recommend it to anyone in need of professional care.

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Review from J W (Wife of Resident) published on 5 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been at The Chase for 6 years and has been extremely well cared for during this time. I cannot fault the dedication of the staff in each unit.
The garden area at the rear of the building could be further enhanced by comfortable chairs and tables along with sunshades as the present
furniture is extremely heavy and uncomfortable. More greenery should be added too. Hopefully, this will be rectified over the coming year.
Old TVs and CD players should be updated in the Maygar Unit.
Activities have improved in the last couple of months for residents, with a variety of needs but more investment should be made particularly in music.

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Review from E G (Wife of Resident) published on 5 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

BBQ was an excellent day as always, all the staff participated even on days off. A very cheerful happy group, who worked so hard to make residents and their families have a good time. The food was beyond excellent. So nicely presented and plentiful. To suit all diets, the music provided had many dancing
and a lovely display Rock 'n' Rollers and Line Dancers. The preparation and catering for such a large event was fantastic.

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Review from D P (Son of Resident) published on 5 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home is very well run and looks after my dad well. The staff are very nice and friendly.

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Review from Michael B (Resident) published on 5 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy here and looking forward to getting a larger room.

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Review from David B (Resident) published on 24 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been a resident in this home for just under 6 years. I find the home to be very friendly and homely. The home is extremely clean and does not smell like a typical care home. I like the fact there is a young persons' department in the home. This enables me to socialise with people more in my age
group. I also like the fact that the home has free Wi-Fi, this helps me to keep in contact with friends and family via email, Skype etc. I believe this to be essential as to fit in with the modern day world in which we live.

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Current Review Score: 9.6 (9.644)

Overview of Review Score

The Review Score of 9.6 (9.644) out of 10 for The Chase Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.644 for The Chase Care Centre is calculated as follows: ( (281 Excellents x 5) + (127 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 419 Ratings = 4.644

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Chase Care Centre is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 110 registered maximum number of service users is 22, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Sep 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (5)

Ana

Ana Ciobotaru

Job Title: Home Manager

Joined: 2024

I love listening to residents' incredible stories and helping them, which makes my role deeply fulfilling. I enrich their lives by offering security, friendly relationships, and meaningful activities. Graduating in Nursing in 2007, I completed Level 5 Management and Leadership in 2015, with 10 years of management experience.


Karen

Karen Valles

Job Title: Deputy Manager

“Our door is open - if there is a question, staff, relatives and residents can come and talk to us. We are always there to listen.”


Vanessa

Vanessa Atkinson

Job Title: Lead Administrator

“I am from a care home background and administration. The vacancy came up for lead administrator and I took this opportunity to combine my experience and skills. I enjoy all the tasks that I carry out as I know that this ties in with making a difference and supporting our residents who are vulnerable people that require support.”


Nazanin

Nazanin Maanikhah

Job Title: Activities Co-ordinator

“I wanted to work in a large care home environment because it provides opportunities for me to expand my knowledge with training and by working alongside experts. My favourite part of my day is being able to make people happy.”


Densel

Densel Jacques

Job Title: Kitchen Manager

“I wanted to work at The Chase as I am passionate about achieving results and enjoy a challenge. To be good in my role I think someone needs to have dedication, patience, willingness to learn new things, a team player, and to be able to achieve results and multi-task.”