Erskine Hall Care Home

Watford Road, Northwood HA6 3PA
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9.8 91 Reviews
  • Erskine Hall Care Home, Northwood
Erskine Hall provides nursing, residential and dementia care. Inside the impressive, purpose-built home, they offer a warm welcome to long and short stays, including care for those living with Parkinson’s or Huntington’s care. Respite bookings can be made in advance if planning a holiday or break.

Based in a quiet suburb of Northwood, on the outskirts of Watford. There are plenty of peaceful spots and social spaces to spend time in. Residents have a choice of five lounges, where they can grab a book and cosy up in one of the armchairs or catch up with loved ones over coffee and cake. There’s an inviting terrace on the first floor, large patio area and lots of garden space that residents are free to explore, too. The home also benefits from a cinema room, hairdressing room with nail bar too.

There's a great atmosphere and the staff encourage residents to get involved as much as they’d like. To help residents feel at home, they take the time to get to know them. The home can then tailor activities to their interests and hobbies too. From activities such as community quizzes, crafts and flower arranging to tea dances and fetes, there is so much for residents to enjoy.

The chefs prepare a range of wholesome meals for residents to enjoy in the social dining area or in the comfort of their own room. They also talk to each resident about their likes, dislikes and any special dietary needs when they move in. That way, their food is cooked just right.

Follow the home on Facebook to find out more about the great things that go on day to day, search 'Bupa UK Erskine Hall'.

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Care Provided by Erskine Hall Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 74 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Huntington's Disease
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Natalie aritha St Lewis (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (74)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 1997

Funding & Fees Guide for Erskine Hall Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. Based in a quiet suburb of Northwood, not too far from Oxhey Woods with its lovely sculpture trail. The landscaped gardens are perfect for a gentle stroll, too. Heading into the town, you’ll find lots of shops, restaurants and great links to central London.


  • Parking

  • Parking available onsite


Erskine Hall Care Home Reviews (91)

Total of 91, showing 1-20
9.8

Erskine Hall Care Home has a Review Score of 9.8 (9.758) out of 10, based on 22 reviews in the last 2 years. Over all time Erskine Hall Care Home has 91 reviews.

Overall Experience

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Date Published

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Review from Tracy M (Niece of Resident) published on 4 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We recently celebrated my aunt's 100th birthday and had a small celebration at the care home. The Activities Coordinator who coordinates the activities and social aspects went above and beyond to make it a memorable and special occasion for the whole family. A big thanks to Agata for all her help and
support.

Reply from Maria Ricketts, Customer Care Adviser at Erskine Hall Care Home

Thank you for your kind words. It is so lovely to hear your Aunt celebrated her 100th birthday with us, such a special milestone. Please let us know if there is anything we can do to make your Aunt's stay as comfortable as possible.


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Review from Nigel B (Son of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Erskine Hall is an excellent care home which offers wonderful service, in this case my father. They are given 3 meals a day plus tea, coffees, snacks and various other refreshments throughout the day. The rooms are warm and cosy with good lighting and bathroom facilities. Care is given 24 hours a day
and the service by staff is exceptional. Always on hand whenever you need them. There is always a choice for meals throttle day which certainly keeps the residents healthy. There is always a choice of activities to attend which my father particularly enjoys with the music. Would recommend this care home to anyone who definitely wants great care for their relationship in times of need.

Reply from Maria Ricketts, Customer Care Adviser at Erskine Hall Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your father in our care. Please let us know if there is anything we can do to make your fathers stay as comfortable as possible.


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Review from Jane A (Daughter of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father went into Erskine Hall 2.5 weeks before he died. In that short time he got to know his carers, they made the end of his life comfortable and serene. The nurses were good at communicating with his family, looked after dad's medical needs very well and treated us all with respect and compassion.

Reply from Maria Ricketts, Customer Care Adviser at Erskine Hall Care Home

We are saddened to hear about your loss. We hope Erskine Hall care home did everything possible to make the transition as easy as possible. Hopefully, you will go away from this feeling like your loved one received the best possible care.


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Review from A B (Son of Resident) published on 27 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we are very grateful to Erskine Hall Care Home. We were greatly comforted by knowing she was being cared for 24/7 as she was in a lot of pain and very precious to us. We could not have looked after her ourselves. We enjoyed visiting her at the home which I now understand is extremely important.
Thank you Erskin your team has been a blessing to us. You guided and comforted us all. Mum absolutely loved the pianist.

Reply from Fran Donno, Customer Service Adviser at Erskine Hall Care Home

Thank you for your kind words. We are glad to help you and your family through such a difficult time and we are pleased to know that you felt at ease with your loved one in our care. It is lovely to hear that your Mum enjoyed listening to the pianist and we hope that Erskine Hall Care Home did everything possible to make the transition as easy as possible. Hopefully you will go away from this feeling like your loved one received the best possible care.


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Review from L R (Friend of Resident) published on 11 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Caring place. Rooms could be kept tidier. The staff are very nice, particularly one carer who went beyond her job description - friendly, efficient and nothing was too much trouble for her - excellent lady.

Reply from David Mclean, Customer Service Adviser at Erskine Hall Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your loved one in our care. We will discuss your feedback with the home's manager to help them continually improve their service. Please let us know if there is anything we can do to make their stay as comfortable as possible.


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Review from P K (Wife of Resident) published on 22 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff care for the residents and their relatives very well.

Reply from Fran Donno, Customer Service Adviser at Erskine Hall Care Home

Thank you for your lovely review. We are pleased to hear that you are impressed with the care provided at Erskine Hall Care Home and we are happy to hear you feel like a part of our Erskine Hall family. It is always wonderful to hear from family members feeling like their loved one is cared for and looked after. Hopefully, you will go away from this feeling like your loved one received the best possible care.


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Review from S S (Daughter of Resident) published on 28 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very friendly team with good leadership. Communication and empathy are very important both for the residents and family - the ground floor team are excellent at this and always there to help.

Reply from David Mclean, Customer Service Adviser at Erskine Hall Care Home

Thank you for your kind words. It is always nice to hear words like "very friendly team with good leadership" being used to describe our care. We are very happy to hear you can feel at ease with your loved one in our care. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.


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Review from K B (Daughter of Resident) published on 29 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Erskine Hall Care Home is the best thing that happened to our family since our dad had a stroke. You provide a safe and friendly environment for my dad, everybody is welcoming and caring. he is happy as "Larry" terms feeling fine at home.

Reply from Grace Langfield, Customer Service Adviser at Erskine Hall Care Home

Thank you for taking the time to leave your review. It's lovely to hear how the care and safety our staff provide has changed your Dad's life for the better. We will certainly pass your comments on to the manager.


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Review from Michelle B (Daughter of Resident) published on 2 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was sent to Erskine Care Home from hospital on initially a temporary basis until we found him a long-term home. We have since decided for him to stay at Erskine as a long-term resident as the care received there is second to none. In particular, there are 3 members of staff that are absolutely lovely
and a credit to the home. The manager and several other members of staff were all so welcoming and cheerful and gave me the comfort that Dad is being looked after. Their warm and welcoming personas made the choice very easy and I would highly recommend this home to anyone.

Reply from Fran Donno, Customer Service Adviser at Erskine Hall Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your dad in our care and we are happy to hear you feel like a part of our Erskine Hall family. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Hopefully, you will go away from this feeling like your loved one received the best possible care.


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Review from Isabella P (Daughter of Resident) published on 2 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came to Erskine Care Centre for the last few days of his life and it was perfect. I would like to particularly share my appreciation of a certain staff member on floor two, who from when I arrived at 11 pm provided a mattress and food, to her outstanding presence and kindness and her ability
to manage a tricky situation.

Reply from Fran Donno, Customer Service Adviser at Erskine Hall Care Home

Thank you for your kind words. We are glad to help you and your family through such a difficult time and we are so pleased that you had such a positive experience with Erskine Hall. We hope Erskine Hall Care Home did everything possible to make the transition as easy as possible. Hopefully, you will go away from this feeling like your loved one received the best possible care.


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Review from C S (Respite Resident) published on 23 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The bedrooms were light and well-appointed, especially the shower rooms. The atmosphere in the home was friendly and relaxed but always professional. The food was nutritious and plentiful with sufficient variety. The staff were caring and attentive.
The activities were wide-ranging from musical acts
to quizzes and everyone regardless of ability was included creating a pleasant event.

Reply from Fran Donno, Customer Service Adviser at Erskine Hall Care Home

Thank you for your kind words. We are pleased to hear that you were impressed with the bedrooms and atmosphere at Erskine Hall Care Home. It is always nice to hear words like “Caring” and “Attentive” being used to describe our staff and we are pleased to hear that you enjoyed the delicious meals and fun activities. Thank you for choosing Erskine Hall for your stay.


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Review from F C (Sister of Resident) published on 21 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has recently stayed at Erskine Hall for respite following surgery. From pre-admission to discharge, she, and us as a very concerned family, were treated with the utmost respect and kindness. Communication with my sister and with us was timely and informative helping to reduce anxiety at a
very worrying time. All of the staff appeared to focus on her as an individual, recognising and managing her complex needs. The staff all demonstrated a team approach and were calm and resident-focused. All the facilities were clean and well-maintained which meant a comfortable stay.

Reply from Eden Tomlinson, Customer Service Adviser at Erskine Hall Care Home

Thank you for your lovely review, It is always nice to hear words like “Respect” and “Kindness” being used to describe our care. Thank you for choosing Erskine Hall for your stay.


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Review from Bernard S (Son of Resident) published on 30 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear mother spent the final few months of her life at Erskine Hall at the end of 2023. I recommend the home as excellent. The care provided was high quality, professional and above all showed a genuine interest in Mum’s personal situation. She enjoyed the food and entertainment that was provided,
and she clearly felt very well looked after. Without exception the staff were excellent.

Reply from Eden Tomlinson, Customer Service Adviser at Erskine Hall Care Home

Thank you for your kind words. We are deeply sorry to hear about the loss of your Mother. Hopefully, you will go away from this feeling like your loved one received the best possible care.


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Review from J J (Daughter of Resident) published on 5 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Erskine Hall as she is no longer able to live independently.
With the help and care of the staff, she adjusted well to her new environment.
My mother has told me she feels safe and all her needs are met.
The staff keep us up to date with any changes to her health, and we
are confident she is well cared for.
The environment at Erskine Hall is calming and restful. My mother’s room is always clean and smells lovely. Her food looks appetising and the staff caring for her are kind and attentive.
My father visits my mother daily and the staff are kind and caring towards him too, and always make him a cup of tea!

Reply from Fran Donno, Customer Service Adviser at Erskine Hall Care Home

Thank you for your kind words. We hope Erskine Hall Care Home did everything possible to make the transition as easy as possible and we are glad to help you and your family through such a difficult time. We are so pleased to hear that your mother feels safe and that she is being well looked after. It is so lovely to hear that your mother's room smells lovely and that you are impressed with the food and environment at Erskine Hall. We hope to continue providing your loved one with the best possible care.


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Review from A P (Son of Resident) published on 6 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Erskine Hall for 18 months until her recent passing.
The home felt like just the right place for her on our initial visit and I had no hesitation in placing her here. On my regular visits, the staff were always very helpful and caring and did not seem overstretched. As my
mum's condition deteriorated, they paid close attention to her medical needs and kept me informed. The food always appeared tasty and there were organised activities. They seem to have all the equipment needed to keep residents comfortable and mobile. I would recommend this care home.
Thank you Erskine Hall.

Reply from David Mclean, Customer Service Adviser at Erskine Hall Care Home

Thank you for taking the time to leave your kind review. We are sorry for your recent loss. We are glad to help you and your family through such a difficult time. We hope Erskine Hall Care Home did everything possible to make the transition throughout as easy as possible. Hopefully, you will go away from this feeling like your mother received the best possible care.


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Review from Pamela G (Daughter-in-law of Resident) published on 6 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely well-run home and very easy to deal with any problems. The staff are friendly and very caring. The standard of cleanliness is very high and there is always a pleasant smell. Because my mother-in-law is so well taken of it makes the family confident that she will be taken care of at all times
and in an emergency. Very good activities.

Reply from Fran Donno, Customer Service Adviser at Erskine Hall Care Home

Thank you for your kind words. We are so pleased to hear that you are impressed with the cleanliness of our home and you can feel at ease with your mother-in-law in our care. It is always nice to hear from family members who feel like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.


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Review from T T (Daughter of Resident) published on 6 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Warm, welcoming, friendly staff in tastefully furnished and comfortable accommodation. Nothing is too much trouble. Highly recommended.

Reply from Fran Donno, Customer Service Adviser at Erskine Hall Care Home

Thank you for your lovely review. It is always nice to hear words like “warm” and “welcoming” being used to describe our staff. Hopefully, you will go away from this feeling like your loved one received the best possible care.


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Review from Joanna B (Daughter of Resident) published on 8 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a couple of months looking for best place for my dad, we find Erskine Hall Care Home. The manager has helped me a lot, how to talk with hospital (thank you). First month was very difficult for us, and for the staff as Dad was very sad. But now, Dad is so happy, we are happy too. The Erskine home
is a home-from-home. Clean, welcome, warm.
The nurses and carers are amazing.
Activity lady, nothing is too much for her, she is never out of ideas, Dad adores her. Food is like 5-star hotel. All the equipment, social spaces, garden is in very high standard.

Reply from Fran Donno, Customer Service Adviser at Erskine Hall Care Home

Thank you for your kind words. We are glad to help you and your family through such a difficult time and we are happy to hear you feel like a part of our Erskine Hall family. We are pleased to know that your dad is enjoying our fun activities and freshly cooked meals and that your dad is happy and content. Hopefully you will go away from this feeling like your loved one received the best possible care.


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Review from Janet B (Daughter of Resident) published on 6 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Erskine Hall from April to August 2023. She moved in after a couple of spells in hospital. She felt safe and happy here. She was treated with respect and dignity by all staff, housekeepers, carers and nurses. Although my mum was not able to join in the activities, the list
of things to do looked good. She enjoyed the carer's company. Her room offered a view of green trees and she enjoyed watching the television. The food on offer was varied and plenty of choice. Visiting could be anytime and all staff were welcoming.
Value for money is a difficult one as all care is expensive but we were happy to pay for the care my mum received here.

Reply from Grace Langfield, Customer Service Adviser at Erskine Hall Care Home

Thank you for taking the time to leave us your comments. It is always nice to hear from family members feeling like their loved one was so well cared for and looked after when they have stayed with us. Hopefully, you will go away from this feeling like your mother received the best possible care.


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Review from Jeanette K (Daughter of Resident) published on 29 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum moved into Erskine Hall in March 2023, after the sad passing of her beloved husband. From the first time we viewed the scheme, we felt welcome and at home. All the staff are friendly, enthusiastic and very caring. My mum has a lovely large room, which we have personalised for her, and she has
settled very well. She has made friends and joins in with the activities, including the Hawaiian-themed party this week to celebrate the home's 'good' rating with the CQC, which they thoroughly deserve. The gardens are stunning and well kept and the outside terrace, on the first floor, is a favourite meeting place, especially in the recent sunny weather. My mum tells me that the meals are very nice and there is a good choice. She has her hair done in the salon and her nails done every week. Thank you Erskine Hall!

Reply from Rebecca Kellegher, Customer Service Adviser at Erskine Hall Care Home

Thank you for taking the time to leave us your review. We are pleased to hear Erskine Hall did everything to make the transition as easy as possible and that your mum has settled very well in our care. If there is anything we can do to continue making her stay as comfortable as possible, please do let us know.


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Current Review Score: 9.8 (9.758)

Overview of Review Score

The Review Score of 9.8 (9.758) out of 10 for Erskine Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.758 for Erskine Hall Care Home is calculated as follows: ( (202 Excellents x 5) + (46 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 256 Ratings = 4.758

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Erskine Hall Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 25 Mar 2025

Spacious rooms available for nursing, residential and dementia care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely. Some rooms are large enough to accommodate couples.


Awards / Recognitions (7)

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Meet the Team (0)

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Frequently Asked Questions about Erskine Hall Care Home

What types of Care is Erskine Hall Care Home registered for?

Older Person Care, Dementia, Respite Care & Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Erskine Hall Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit & End of Life Care are other types of care provided.

How many Rooms does Erskine Hall Care Home have?

There are 74 Single Rooms.

What are the Facilities & Services at Erskine Hall Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Erskine Hall Care Home to the centre of Northwood?

0.6 mile(s) as the crow flies, distance by road may be significantly further.