Erskine Hall Care Home

Watford Road, Northwood HA6 3PA
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9.8 94 Reviews
  • Erskine Hall Care Home, Northwood
Erskine Hall provides nursing, residential and dementia care. Inside the impressive, purpose-built home, they offer a warm welcome to long and short stays, including care for those living with Parkinson’s or Huntington’s care. Respite bookings can be made in advance if planning a holiday or break.

Based in a quiet suburb of Northwood, on the outskirts of Watford. There are plenty of peaceful spots and social spaces to spend time in. Residents have a choice of five lounges, where they can grab a book and cosy up in one of the armchairs or catch up with loved ones over coffee and cake. There’s an inviting terrace on the first floor, large patio area and lots of garden space that residents are free to explore, too. The home also benefits from a cinema room, hairdressing room with nail bar too.

There's a great atmosphere and the staff encourage residents to get involved as much as they’d like. To help residents feel at home, they take the time to get to know them. The home can then tailor activities to their interests and hobbies too. From activities such as community quizzes, crafts and flower arranging to tea dances and fetes, there is so much for residents to enjoy.

The chefs prepare a range of wholesome meals for residents to enjoy in the social dining area or in the comfort of their own room. They also talk to each resident about their likes, dislikes and any special dietary needs when they move in. That way, their food is cooked just right.

Follow the home on Facebook to find out more about the great things that go on day to day, search 'Bupa UK Erskine Hall'.

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Care Provided by Erskine Hall Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 74 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Huntington's Disease
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Natalie aritha St Lewis (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (74)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 1997

Funding & Fees Guide for Erskine Hall Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. Based in a quiet suburb of Northwood, not too far from Oxhey Woods with its lovely sculpture trail. The landscaped gardens are perfect for a gentle stroll, too. Heading into the town, you’ll find lots of shops, restaurants and great links to central London.


  • Parking

  • Parking available onsite


Erskine Hall Care Home Reviews (94)

Total of 94, showing 21-40
9.8

Erskine Hall Care Home has a Review Score of 9.8 (9.781) out of 10, based on 25 reviews in the last 2 years. Over all time Erskine Hall Care Home has 94 reviews.

Overall Experience

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Date Published

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Review from Joanna B (Daughter of Resident) published on 8 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a couple of months looking for best place for my dad, we find Erskine Hall Care Home. The manager has helped me a lot, how to talk with hospital (thank you). First month was very difficult for us, and for the staff as Dad was very sad. But now, Dad is so happy, we are happy too. The Erskine home
is a home-from-home. Clean, welcome, warm.
The nurses and carers are amazing.
Activity lady, nothing is too much for her, she is never out of ideas, Dad adores her. Food is like 5-star hotel. All the equipment, social spaces, garden is in very high standard.

Reply from Fran Donno, Customer Service Adviser at Erskine Hall Care Home

Thank you for your kind words. We are glad to help you and your family through such a difficult time and we are happy to hear you feel like a part of our Erskine Hall family. We are pleased to know that your dad is enjoying our fun activities and freshly cooked meals and that your dad is happy and content. Hopefully you will go away from this feeling like your loved one received the best possible care.


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Review from Janet B (Daughter of Resident) published on 6 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Erskine Hall from April to August 2023. She moved in after a couple of spells in hospital. She felt safe and happy here. She was treated with respect and dignity by all staff, housekeepers, carers and nurses. Although my mum was not able to join in the activities, the list
of things to do looked good. She enjoyed the carer's company. Her room offered a view of green trees and she enjoyed watching the television. The food on offer was varied and plenty of choice. Visiting could be anytime and all staff were welcoming.
Value for money is a difficult one as all care is expensive but we were happy to pay for the care my mum received here.

Reply from Grace Langfield, Customer Service Adviser at Erskine Hall Care Home

Thank you for taking the time to leave us your comments. It is always nice to hear from family members feeling like their loved one was so well cared for and looked after when they have stayed with us. Hopefully, you will go away from this feeling like your mother received the best possible care.


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Review from Jeanette K (Daughter of Resident) published on 29 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum moved into Erskine Hall in March 2023, after the sad passing of her beloved husband. From the first time we viewed the scheme, we felt welcome and at home. All the staff are friendly, enthusiastic and very caring. My mum has a lovely large room, which we have personalised for her, and she has
settled very well. She has made friends and joins in with the activities, including the Hawaiian-themed party this week to celebrate the home's 'good' rating with the CQC, which they thoroughly deserve. The gardens are stunning and well kept and the outside terrace, on the first floor, is a favourite meeting place, especially in the recent sunny weather. My mum tells me that the meals are very nice and there is a good choice. She has her hair done in the salon and her nails done every week. Thank you Erskine Hall!

Reply from Rebecca Kellegher, Customer Service Adviser at Erskine Hall Care Home

Thank you for taking the time to leave us your review. We are pleased to hear Erskine Hall did everything to make the transition as easy as possible and that your mum has settled very well in our care. If there is anything we can do to continue making her stay as comfortable as possible, please do let us know.


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Review from Suzie S (Daughter of Resident) published on 15 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The facilities at Erskine Hall Care Home are fab with comfy beds and a very pleasant atmosphere. Guests are made to feel welcome and the staff go above and beyond to be friendly and helpful whilst remaining professional at all times. The food is fantastic and the grounds are lovely. Overall, we couldn't
be happier with the care that Dad is receiving.

Reply from Rebecca Kellegher, Customer Service Adviser at Erskine Hall Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your dad in our care. It is always nice to hear words like “go above and beyond to be friendly and helpful” being used to describe our care. We hope to continue providing your dad with the best possible care and we look forward to seeing you again soon.


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Review from A L (Resident) published on 15 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with the home and the service they provide. All the nurses and carers here are very helpful and nothing is too much trouble for them. The activities are very varied and no pressure is made for us to join in with them. Overall, I am pleased with Erskine Hall Care Home and everything
that they do for us.

Reply from David Mclean, Customer Service Adviser at Erskine Hall Care Home

Thank you for your lovely review. It is always nice to hear from residents feeling like they are cared for and looked after. Please let us know if there is anything we can do to make your stay as comfortable as possible. Thank you for choosing Erskine Hall for your stay.


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Review from Diana J (Daughter of Resident) published on 20 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad spent the last month of his life in Erskine Hall. The care he received was exceptional. The staff were always kind and professional, most importantly to my dad but also to our family who were visiting. The food was excellent. I would like to thank all the staff for their genuine kindness and
consideration during what was a very hard time.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Erskine Hall Care Home

Thank you for your lovely review. We are so glad that we were able to provide the care your dad needed. Hopefully knowing how well he was looked after is of comfort to you all now. Thank you again for choosing us to care for him during his last days.


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Review from Peggy B (Resident) assisted by family/friend published on 16 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy being a resident at Erskine Hall Care Home.
The staff are brilliant and I am very well looked after. They have made me welcome and I feel very much at home here.

Reply from Rebecca Kellegher, Customer Service Adviser at Erskine Hall Care Home

Thank you for taking the time to leave your review. We are pleased to hear you are extremely happy being a resident with Erskine Hall Care Home and that you feel very much at home with us.


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Review from Tim S (Son of Resident) published on 7 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very impressed with the care given. My mother has become poorly, and the staff have cared for her beautifully, including accompanying her to the hospital overnight.
Special praise to a number of staff members, who have kept in touch with us through a difficult time and have always been
sensitive and caring.
We have had contact with other care homes over the last few months - this has been our best experience by far.

Reply from Rebecca Kellegher, Customer Service Adviser at Erskine Hall Care Home

Thank you for taking the time to leave us your review. We are so pleased to hear the staff have done everything possible to provide the highest level of care for your Mother. Thank you for choosing Erskine Hall Care Home.


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Review from D L (Resident) published on 24 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Erskin hall came at a difficult time in my life. I have been treated by all the staff with kindness and consideration and the room was very well kept in excellent order. I have had visits from my friends who have remarked how well I have done since I moved to Erskin Hall and continue to improve each
time they visit.

Reply from Fran Donno, Customer Service Adviser at Erskine Hall Care Home

Thank you for your lovely words. We are so glad that you feel so at ease at Erskine Hall. It is so nice to hear words like "kindness" and "consideration" to describe the level of care you are receiving. We hope to continue providing you with such excellent care.


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Review from Tracy-Jane Q (Daughter of Resident) published on 10 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a new resident of this wonderful care home. I would like to thank each and every member of staff for their duty to care, which is second to none, not only towards my mother but indeed to me too, for which I am so grateful. Thank you!

Reply from Grace Langfield, Customer Service Adviser at Erskine Hall Care Home

Thank you for your kind review. We are glad to hear our staff are not only taking excellent care of your mum but are also taking care of you too. Thank you for choosing our Eglantine Villa care home.


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Review from A M (Husband of Resident) published on 6 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife is well taken care of, and her needs and health condition are well understood by the staff, nurses and carers.
All the staff are polite and understanding. The rooms are clean. The staff will listen to the requests made by the family members and comply with them.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Erskine Hall Care Home

Thank you for your review. We are happy to hear that you feel your wife is well cared for at Erskine Hall.


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Review from J C (Daughter of Resident) published on 5 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

There are two main complaints that I have experienced. One is that the toilet does not flush which is a health hazard and also the phone reception is very poor. The phone cuts out after a minute and also freezes so you are unable to continue the call.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Erskine Hall Care Home

Thank you for your feedback. We are aware of these issues and they have been dealt with in line with our complaints procedure. We have issued a response accordingly.


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Review from C P (Daughter of Resident) published on 30 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff are very welcoming and friendly and seem to know my father well. The home is opening up now after Covid to allow visitors access to communal areas so we can join in activities. My father likes the food and goes to the dining area at lunchtime but is disappointed that everyone seems to have
their supper in their rooms.
It is a shame that care homes are short of staff as there is a big difference between the permanent carers to the agency staff. The carers all joined in for a Halloween party even doing a little song and dance for the residents.
The rooms are spacious with a built-in wardrobe and en-suite shower rooms.
The home is good at keeping us advised when my father has had a fall or has an appointment arranged and I feel he is safe as no one can enter without a staff member letting you in or to leave. He does feel isolated as residents don't seem to congregate for a chat.

Reply from David Mclean, Customer Service Adviser at Erskine Hall Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your father in our care. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We will certainly pass your comments on to the manager so that we can talk to all the residents to gauge more activities and interests that we could implement at the home for more social interactions and relationship-building with all the residents. Please let us know if there is anything we can do to make your father's stay as comfortable as possible.


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Review from Ralph M (Son of Resident) published on 11 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was at Erskine Hall for 5 years and throughout the care was first class. In the days leading up to her death, the staff were there for her and ensured she was comfortable and passed away peacefully and not alone.

Reply from David Mclean, Customer Service Adviser at Erskine Hall Care Home

Thank you for taking the time to leave your kind words and lovely review. We are saddened to hear about your loss. It is always nice to hear from family members feeling like their loved one has been cared for and looked after and hopefully you will go away from this feeling like your loved one received the best possible care.


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Review from R H (Husband of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good in most respects. Food is excellent. Nursing care in the daytime is excellent, and at night not so good.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Erskine Hall Care Home

We appreciate you taking the time to leave us your comments. I will pass your feedback on to our management team.


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Review from Terence M (Husband of Resident) published on 15 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Erskine Hall is a very well-managed purpose-built care home situated in lovely grounds where residents can sit or walk with relatives. I received much-appreciated advice and assistance from their admin team when my dear wife, who has Alzheimer's, had to go into the care home. All the staff both nursing
and non-nursing are excellent and very caring. Their duties are always performed in a professional manner together with that wonderful natural ingredient of 'kindness' added.

Reply from Amanda Barnes, Customer Service Adviser at Erskine Hall Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that you feel your wife is receiving the best possible care. It is always nice to hear words such as ''Caring'' and ''Professional'' to describe our staff. Please let us know if there is anything we can do to make your Wife's stay as comfortable as possible.


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Review from Robert R (Cousin of Resident) published on 9 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found Erskine Hall Care Home to be a very comfortable and friendly home. Nothing was too much trouble, but the staff were tuned in to the needs of the resident and I felt my cousin was in a safe and comfortable place with good facilities and good food.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Erskine Hall Care Home

Thank you for your kind words. We are happy to hear that you felt your Cousin was well cared for at Erskine Hall.


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Review from Jennifer C (Resident) published on 30 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a service user at Erskine Hall Care Home, I have nothing but good thoughts and even better words to say. The service of practical care and even mental assistance has been particularly good for me. All the staff are sympathetic but practical and caring. The social side of the service is excellent
and I have never felt isolated or alone.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Erskine Hall Care Home

Thank you for taking the time to write us a review. We are happy to hear that you have found being at Erskine Hall has been beneficial to you. Thank you for choosing us for your care.


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Review from Sheila S (Daughter of Resident) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I were unable to view Erskine Hall Care Home last year due to Covid-19 prior to our mother's admission. We then had to leave her for 14-days before being able to visit. We were encouraged by the staff to face time and phone whenever we liked to make sure she had settled in ok. She struggled
to adapt to being in the home but the staff were wonderful and would encourage her to take part in the activities. The staff were always very kind and understanding towards her. In the last few weeks of her life, they couldn't have been more accommodating to us to enable us to visit and spend time with her. We both would highly recommend Erskine Hall Care Home.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Erskine Hall Care Home

Thank you for your lovely review. We are glad to help you and your family through such a difficult time during the pandemic. Please accept our sincere condolences for your loss, hopefully, it is of comfort knowing your Mother was well cared for during her time at Erskine Hall.


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Review from M B (Wife of Resident) published on 6 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Considering my husband was admitted during covid and I was unable to view Erskine Hall, I was not disappointed. The care received was extremely good and it was good to hear staff laughing despite the pressures. A very happy atmosphere. First-class attention to medical care. Sad that visiting was so
restricted during covid, but overall very satisfied.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Erskine Hall Care Home

Thank you for your kind words. It was certainly a challenging time so it's good to hear that you felt our staff kept up a happy atmosphere. We are so sorry for your loss but hopefully you can take comfort knowing your Husband was well cared for during his time at Erskine Hall.


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Current Review Score: 9.8 (9.781)

Overview of Review Score

The Review Score of 9.8 (9.781) out of 10 for Erskine Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.781 for Erskine Hall Care Home is calculated as follows: ( (236 Excellents x 5) + (48 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 292 Ratings = 4.781

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Erskine Hall Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 22 Apr 2025

Spacious rooms available for nursing, residential and dementia care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely. Some rooms are large enough to accommodate couples.


Awards / Recognitions (7)

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