Erskine Hall Care Home

Watford Road, Northwood HA6 3PA
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9.8 91 Reviews
  • Erskine Hall Care Home, Northwood
Erskine Hall provides nursing, residential and dementia care. Inside the impressive, purpose-built home, they offer a warm welcome to long and short stays, including care for those living with Parkinson’s or Huntington’s care. Respite bookings can be made in advance if planning a holiday or break.

Based in a quiet suburb of Northwood, on the outskirts of Watford. There are plenty of peaceful spots and social spaces to spend time in. Residents have a choice of five lounges, where they can grab a book and cosy up in one of the armchairs or catch up with loved ones over coffee and cake. There’s an inviting terrace on the first floor, large patio area and lots of garden space that residents are free to explore, too. The home also benefits from a cinema room, hairdressing room with nail bar too.

There's a great atmosphere and the staff encourage residents to get involved as much as they’d like. To help residents feel at home, they take the time to get to know them. The home can then tailor activities to their interests and hobbies too. From activities such as community quizzes, crafts and flower arranging to tea dances and fetes, there is so much for residents to enjoy.

The chefs prepare a range of wholesome meals for residents to enjoy in the social dining area or in the comfort of their own room. They also talk to each resident about their likes, dislikes and any special dietary needs when they move in. That way, their food is cooked just right.

Follow the home on Facebook to find out more about the great things that go on day to day, search 'Bupa UK Erskine Hall'.

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Care Provided by Erskine Hall Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 74 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Huntington's Disease
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Natalie aritha St Lewis (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (74)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 1997

Funding & Fees Guide for Erskine Hall Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. Based in a quiet suburb of Northwood, not too far from Oxhey Woods with its lovely sculpture trail. The landscaped gardens are perfect for a gentle stroll, too. Heading into the town, you’ll find lots of shops, restaurants and great links to central London.


  • Parking

  • Parking available onsite


Erskine Hall Care Home Reviews (91)

Total of 91, showing 21-40
9.8

Erskine Hall Care Home has a Review Score of 9.8 (9.758) out of 10, based on 22 reviews in the last 2 years. Over all time Erskine Hall Care Home has 91 reviews.

Overall Experience

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Date Published

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Review from Suzie S (Daughter of Resident) published on 15 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The facilities at Erskine Hall Care Home are fab with comfy beds and a very pleasant atmosphere. Guests are made to feel welcome and the staff go above and beyond to be friendly and helpful whilst remaining professional at all times. The food is fantastic and the grounds are lovely. Overall, we couldn't
be happier with the care that Dad is receiving.

Reply from Rebecca Kellegher, Customer Service Adviser at Erskine Hall Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your dad in our care. It is always nice to hear words like “go above and beyond to be friendly and helpful” being used to describe our care. We hope to continue providing your dad with the best possible care and we look forward to seeing you again soon.


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Review from A L (Resident) published on 15 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with the home and the service they provide. All the nurses and carers here are very helpful and nothing is too much trouble for them. The activities are very varied and no pressure is made for us to join in with them. Overall, I am pleased with Erskine Hall Care Home and everything
that they do for us.

Reply from David Mclean, Customer Service Adviser at Erskine Hall Care Home

Thank you for your lovely review. It is always nice to hear from residents feeling like they are cared for and looked after. Please let us know if there is anything we can do to make your stay as comfortable as possible. Thank you for choosing Erskine Hall for your stay.


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Review from Diana J (Daughter of Resident) published on 20 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad spent the last month of his life in Erskine Hall. The care he received was exceptional. The staff were always kind and professional, most importantly to my dad but also to our family who were visiting. The food was excellent. I would like to thank all the staff for their genuine kindness and
consideration during what was a very hard time.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Erskine Hall Care Home

Thank you for your lovely review. We are so glad that we were able to provide the care your dad needed. Hopefully knowing how well he was looked after is of comfort to you all now. Thank you again for choosing us to care for him during his last days.


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Review from Peggy B (Resident) assisted by family/friend published on 16 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy being a resident at Erskine Hall Care Home.
The staff are brilliant and I am very well looked after. They have made me welcome and I feel very much at home here.

Reply from Rebecca Kellegher, Customer Service Adviser at Erskine Hall Care Home

Thank you for taking the time to leave your review. We are pleased to hear you are extremely happy being a resident with Erskine Hall Care Home and that you feel very much at home with us.


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Review from Tim S (Son of Resident) published on 7 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very impressed with the care given. My mother has become poorly, and the staff have cared for her beautifully, including accompanying her to the hospital overnight.
Special praise to a number of staff members, who have kept in touch with us through a difficult time and have always been
sensitive and caring.
We have had contact with other care homes over the last few months - this has been our best experience by far.

Reply from Rebecca Kellegher, Customer Service Adviser at Erskine Hall Care Home

Thank you for taking the time to leave us your review. We are so pleased to hear the staff have done everything possible to provide the highest level of care for your Mother. Thank you for choosing Erskine Hall Care Home.


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Review from D L (Resident) published on 24 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Erskin hall came at a difficult time in my life. I have been treated by all the staff with kindness and consideration and the room was very well kept in excellent order. I have had visits from my friends who have remarked how well I have done since I moved to Erskin Hall and continue to improve each
time they visit.

Reply from Fran Donno, Customer Service Adviser at Erskine Hall Care Home

Thank you for your lovely words. We are so glad that you feel so at ease at Erskine Hall. It is so nice to hear words like "kindness" and "consideration" to describe the level of care you are receiving. We hope to continue providing you with such excellent care.


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Review from Tracy-Jane Q (Daughter of Resident) published on 10 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a new resident of this wonderful care home. I would like to thank each and every member of staff for their duty to care, which is second to none, not only towards my mother but indeed to me too, for which I am so grateful. Thank you!

Reply from Grace Langfield, Customer Service Adviser at Erskine Hall Care Home

Thank you for your kind review. We are glad to hear our staff are not only taking excellent care of your mum but are also taking care of you too. Thank you for choosing our Eglantine Villa care home.


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Review from A M (Husband of Resident) published on 6 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife is well taken care of, and her needs and health condition are well understood by the staff, nurses and carers.
All the staff are polite and understanding. The rooms are clean. The staff will listen to the requests made by the family members and comply with them.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Erskine Hall Care Home

Thank you for your review. We are happy to hear that you feel your wife is well cared for at Erskine Hall.


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Review from J C (Daughter of Resident) published on 5 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

There are two main complaints that I have experienced. One is that the toilet does not flush which is a health hazard and also the phone reception is very poor. The phone cuts out after a minute and also freezes so you are unable to continue the call.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Erskine Hall Care Home

Thank you for your feedback. We are aware of these issues and they have been dealt with in line with our complaints procedure. We have issued a response accordingly.


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Review from C P (Daughter of Resident) published on 30 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff are very welcoming and friendly and seem to know my father well. The home is opening up now after Covid to allow visitors access to communal areas so we can join in activities. My father likes the food and goes to the dining area at lunchtime but is disappointed that everyone seems to have
their supper in their rooms.
It is a shame that care homes are short of staff as there is a big difference between the permanent carers to the agency staff. The carers all joined in for a Halloween party even doing a little song and dance for the residents.
The rooms are spacious with a built-in wardrobe and en-suite shower rooms.
The home is good at keeping us advised when my father has had a fall or has an appointment arranged and I feel he is safe as no one can enter without a staff member letting you in or to leave. He does feel isolated as residents don't seem to congregate for a chat.

Reply from David Mclean, Customer Service Adviser at Erskine Hall Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your father in our care. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We will certainly pass your comments on to the manager so that we can talk to all the residents to gauge more activities and interests that we could implement at the home for more social interactions and relationship-building with all the residents. Please let us know if there is anything we can do to make your father's stay as comfortable as possible.


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Review from Ralph M (Son of Resident) published on 11 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was at Erskine Hall for 5 years and throughout the care was first class. In the days leading up to her death, the staff were there for her and ensured she was comfortable and passed away peacefully and not alone.

Reply from David Mclean, Customer Service Adviser at Erskine Hall Care Home

Thank you for taking the time to leave your kind words and lovely review. We are saddened to hear about your loss. It is always nice to hear from family members feeling like their loved one has been cared for and looked after and hopefully you will go away from this feeling like your loved one received the best possible care.


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Review from R H (Husband of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good in most respects. Food is excellent. Nursing care in the daytime is excellent, and at night not so good.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Erskine Hall Care Home

We appreciate you taking the time to leave us your comments. I will pass your feedback on to our management team.


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Review from Terence M (Husband of Resident) published on 15 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Erskine Hall is a very well-managed purpose-built care home situated in lovely grounds where residents can sit or walk with relatives. I received much-appreciated advice and assistance from their admin team when my dear wife, who has Alzheimer's, had to go into the care home. All the staff both nursing
and non-nursing are excellent and very caring. Their duties are always performed in a professional manner together with that wonderful natural ingredient of 'kindness' added.

Reply from Amanda Barnes, Customer Service Adviser at Erskine Hall Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that you feel your wife is receiving the best possible care. It is always nice to hear words such as ''Caring'' and ''Professional'' to describe our staff. Please let us know if there is anything we can do to make your Wife's stay as comfortable as possible.


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Review from Robert R (Cousin of Resident) published on 9 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found Erskine Hall Care Home to be a very comfortable and friendly home. Nothing was too much trouble, but the staff were tuned in to the needs of the resident and I felt my cousin was in a safe and comfortable place with good facilities and good food.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Erskine Hall Care Home

Thank you for your kind words. We are happy to hear that you felt your Cousin was well cared for at Erskine Hall.


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Review from Jennifer C (Resident) published on 30 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a service user at Erskine Hall Care Home, I have nothing but good thoughts and even better words to say. The service of practical care and even mental assistance has been particularly good for me. All the staff are sympathetic but practical and caring. The social side of the service is excellent
and I have never felt isolated or alone.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Erskine Hall Care Home

Thank you for taking the time to write us a review. We are happy to hear that you have found being at Erskine Hall has been beneficial to you. Thank you for choosing us for your care.


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Review from Sheila S (Daughter of Resident) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I were unable to view Erskine Hall Care Home last year due to Covid-19 prior to our mother's admission. We then had to leave her for 14-days before being able to visit. We were encouraged by the staff to face time and phone whenever we liked to make sure she had settled in ok. She struggled
to adapt to being in the home but the staff were wonderful and would encourage her to take part in the activities. The staff were always very kind and understanding towards her. In the last few weeks of her life, they couldn't have been more accommodating to us to enable us to visit and spend time with her. We both would highly recommend Erskine Hall Care Home.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Erskine Hall Care Home

Thank you for your lovely review. We are glad to help you and your family through such a difficult time during the pandemic. Please accept our sincere condolences for your loss, hopefully, it is of comfort knowing your Mother was well cared for during her time at Erskine Hall.


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Review from M B (Wife of Resident) published on 6 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Considering my husband was admitted during covid and I was unable to view Erskine Hall, I was not disappointed. The care received was extremely good and it was good to hear staff laughing despite the pressures. A very happy atmosphere. First-class attention to medical care. Sad that visiting was so
restricted during covid, but overall very satisfied.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Erskine Hall Care Home

Thank you for your kind words. It was certainly a challenging time so it's good to hear that you felt our staff kept up a happy atmosphere. We are so sorry for your loss but hopefully you can take comfort knowing your Husband was well cared for during his time at Erskine Hall.


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Review from Martin H (Resident) published on 16 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Covid 19 has made it very difficult for the care home to excel in everything and having visitors has been one area. Also, I believe reduced possible activities.
Food and drink. I was very happy with the supplied drink but did feel the food could have more variety. The soup may have been healthy, but
was hard to describe with little taste.
Some staff shortage was apparent at times, but they were all excellent and looked after me well.
Unable to comment on value for money. I have nothing to compare it with.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Erskine Hall Care Home

Thank you for your feedback. I will certainly pass your comments on about the variety of food choices available to the catering team. We are glad to hear that you found all our staff to be excellent, however. Thank you again for your comments.


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Review from M V (Respite Resident) published on 20 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My short stay at Erskine Hall Care Home following a hip replacement contributed greatly to my recovery. Erskine Hall offered me a much-needed rest. The staff were caring, adaptable and attentive to their patient's needs. Their flexibility (meal times etc) was particularly appreciated. Should I need
respite, I would go back to Erskine Hall with pleasure.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Erskine Hall Care Home

Thank you for taking the time to leave your review. We are happy to hear that you feel your time with us was beneficial. Thank you for choosing Erskine Hall for your post-operative care.


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Review from Paul C (Son of Resident) published on 23 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Under Covid restriction, Erskine Hall was a Godsend. As we got Mother out of the hospital for end of life care, so the family could visit her in her final weeks of her 97-year life. All the nurses and carers were wonderful and very helpful in the care they gave Mother and the attention they gave us
when visiting. Regular communications were excellent. All in all, a big thank you.

Reply from Amanda Barnes, Customer Service Adviser at Erskine Hall Care Home

We appreciate you taking the time to leave us your comments. We are glad to help you and your family through such a difficult time. Hopefully, you will go away from this feeling like your Mother received the best possible care.


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Current Review Score: 9.8 (9.758)

Overview of Review Score

The Review Score of 9.8 (9.758) out of 10 for Erskine Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.758 for Erskine Hall Care Home is calculated as follows: ( (202 Excellents x 5) + (46 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 256 Ratings = 4.758

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Erskine Hall Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 25 Mar 2025

Spacious rooms available for nursing, residential and dementia care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely. Some rooms are large enough to accommodate couples.


Awards / Recognitions (7)

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