Erskine Hall Care Home

Watford Road, Northwood HA6 3PA
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9.8 94 Reviews
  • Erskine Hall Care Home, Northwood
Erskine Hall provides nursing, residential and dementia care. Inside the impressive, purpose-built home, they offer a warm welcome to long and short stays, including care for those living with Parkinson’s or Huntington’s care. Respite bookings can be made in advance if planning a holiday or break.

Based in a quiet suburb of Northwood, on the outskirts of Watford. There are plenty of peaceful spots and social spaces to spend time in. Residents have a choice of five lounges, where they can grab a book and cosy up in one of the armchairs or catch up with loved ones over coffee and cake. There’s an inviting terrace on the first floor, large patio area and lots of garden space that residents are free to explore, too. The home also benefits from a cinema room, hairdressing room with nail bar too.

There's a great atmosphere and the staff encourage residents to get involved as much as they’d like. To help residents feel at home, they take the time to get to know them. The home can then tailor activities to their interests and hobbies too. From activities such as community quizzes, crafts and flower arranging to tea dances and fetes, there is so much for residents to enjoy.

The chefs prepare a range of wholesome meals for residents to enjoy in the social dining area or in the comfort of their own room. They also talk to each resident about their likes, dislikes and any special dietary needs when they move in. That way, their food is cooked just right.

Follow the home on Facebook to find out more about the great things that go on day to day, search 'Bupa UK Erskine Hall'.

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Care Provided by Erskine Hall Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 74 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Huntington's Disease
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Natalie aritha St Lewis (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (74)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 1997

Funding & Fees Guide for Erskine Hall Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. Based in a quiet suburb of Northwood, not too far from Oxhey Woods with its lovely sculpture trail. The landscaped gardens are perfect for a gentle stroll, too. Heading into the town, you’ll find lots of shops, restaurants and great links to central London.


  • Parking

  • Parking available onsite


Erskine Hall Care Home Reviews (94)

Total of 94, showing 41-60
9.8

Erskine Hall Care Home has a Review Score of 9.8 (9.781) out of 10, based on 25 reviews in the last 2 years. Over all time Erskine Hall Care Home has 94 reviews.

Overall Experience

  • 55
  • 33
  • 4
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  • 0

Date Published

94
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Review from Martin H (Resident) published on 16 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Covid 19 has made it very difficult for the care home to excel in everything and having visitors has been one area. Also, I believe reduced possible activities.
Food and drink. I was very happy with the supplied drink but did feel the food could have more variety. The soup may have been healthy, but
was hard to describe with little taste.
Some staff shortage was apparent at times, but they were all excellent and looked after me well.
Unable to comment on value for money. I have nothing to compare it with.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Erskine Hall Care Home

Thank you for your feedback. I will certainly pass your comments on about the variety of food choices available to the catering team. We are glad to hear that you found all our staff to be excellent, however. Thank you again for your comments.


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Review from M V (Respite Resident) published on 20 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My short stay at Erskine Hall Care Home following a hip replacement contributed greatly to my recovery. Erskine Hall offered me a much-needed rest. The staff were caring, adaptable and attentive to their patient's needs. Their flexibility (meal times etc) was particularly appreciated. Should I need
respite, I would go back to Erskine Hall with pleasure.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Erskine Hall Care Home

Thank you for taking the time to leave your review. We are happy to hear that you feel your time with us was beneficial. Thank you for choosing Erskine Hall for your post-operative care.


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Review from Paul C (Son of Resident) published on 23 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Under Covid restriction, Erskine Hall was a Godsend. As we got Mother out of the hospital for end of life care, so the family could visit her in her final weeks of her 97-year life. All the nurses and carers were wonderful and very helpful in the care they gave Mother and the attention they gave us
when visiting. Regular communications were excellent. All in all, a big thank you.

Reply from Amanda Barnes, Customer Service Adviser at Erskine Hall Care Home

We appreciate you taking the time to leave us your comments. We are glad to help you and your family through such a difficult time. Hopefully, you will go away from this feeling like your Mother received the best possible care.


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Review from C M (Granddaughter of Resident) published on 7 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great facilities and lovely furnishing since the recent refurbishment of the care home. Its large and spacious areas for residents and relatives were a big factor when choosing the home for my nan as before COVID we would regularly visit her along with other friends and family members and were able
to spend time with her as if she were in her own home. Great range of activities for her to attend and entertainment rooms. Glad that during COVID the staff were quick to adapt to relatives' and residents' needs by organising vital Zoom/Facetime calls to keep us in touch with our loved ones. Overall a pleasing care home with friendly and welcoming staff and rooms are always very clean and tidy.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Erskine Hall Care Home

Thank you for your review. It is always nice to hear from family members feeling like their loved one is well cared for and looked after. We are happy to be able to welcome visitors back into the home after such a challenging time but it's good to know that you felt the Zoom/Facetime calls were helpful while we could not allow visitors in!


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Review from R G (Friend of Resident) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Resident has been present for just over three years now, and during this time has been on the whole very happy. Obviously, over the last year the staff, the care and support received and the importance of superb management could not have been more needed. So thank you all for all you have done for my
very special friend and all residents there.

Reply from Melanie Cope, Customer Service Adviser at Erskine Hall Care Home

Thank you for taking your time to write us a lovely review. We are very glad your special friend is well cared for with us. If there is absolutely anything else we can do for you to make the stay more comfortable, please let us know.


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Review from R B (Partner of Resident) published on 31 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My partner seemed happy with her treatment when she entered the home, but I was unable to visit her when she was conscious. During the time I spent with her when she was unconscious, she seemed without pain. The staff were very kind to her and myself.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Erskine Hall Care Home

We are so grateful for your feedback, thank you for sharing your kind words with us. Please let us know if there is anything else we can do for you.


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Review from Gordon S (Power of Attorney of Resident) published on 1 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff were very caring but our friend deteriorated significantly during lockdown because none of her friends were able to visit (normally she would have at least two visitors every week who would have sat with her in her room).

Reply from Emily Wilson, Customer Advisor on behalf of the team at Erskine Hall Care Home

We are so sorry to hear about the impact lockdown had on your dear friend, we appreciate how difficult this period has been for our residents missing out on special time with their loved ones. Thank you for taking the time to leave us your review, and please let us know if there is anything we can do for you.


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Review from Gillian W (Stepdaughter of Resident) published on 28 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We went online and viewed the Erskine Hall website which we were very impressed with. The building is beautiful. The last official care inspection report, which was old, did momentarily make us doubt that Erskine was the right place. However, we made enquiries with friends who had had loved ones there
in recent times. All the feedback received about Erskine was very positive. A phone call to Erskine Hall itself was answered sympathetically and honestly which put our minds at rest. We have nothing but good things to say about the staff. They dealt with everything so well and were always very helpful with phone enquiries. Due to Covid restrictions, we could not visit personally, but the staff were very accommodating at setting up a ZOOM meeting between my stepfather and his wife which was a huge comfort to her. Staff could not have been more caring, particularly when he was in the last hours of his life, and facilitated a visit to see him. We would highly recommend Erskine Hall.

Reply from Penelope Kudelnitzky, Customer Service Adviser at Erskine Hall Care Home

We really appreciate you taking the time to leave us such lovely comments and we are saddened to hear about your loss.
Thank you for entrusting us with your stepfather's care.


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Review from Marilyn S (Daughter of Resident) published on 12 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother decided to move to Erskine Hall in November 2018. Initially, Mum was quite independent and needed only a safe environment for living. She appreciated the company of others, the various activities, and the absence of day to day worries. Lockdowns and restrictions on visits meant that 2020 was
a difficult year and one in which her age was catching up with her. Mum gradually needed more personal care and eventually, end of life care. She died peacefully in December 2020 at the age of 101. Mum had formed close personal bonds with the nurses and carers who looked after her and would have been confident of the care she would receive. Mum had been an 'old fashioned' nurse and had high standards. We are very grateful to all the staff at Erskine Hall for caring for Mum with kindness and respect.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Erskine Hall Care Home

Thank you for trusting us with your mothers care. It is always nice to hear from family members feeling like their loved one is cared for and looked after.


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Review from Deborah (Daughter of Resident) published on 23 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived at Erskine Hall from October 2017 until she passed away in August 2020. The home is very comfortable and spacious. There is an extensive menu; a varied programme of activities and close links with local schools. Erskine has a welcoming atmosphere. My brother and I spent many hours there
- visiting on a daily basis, sometimes joining activity groups, using the adapted kitchen to bake cakes with mum and sometimes we were able to order and pay for meals so that we could have dinner with her. We felt that the home encouraged and supported existing close family ties. This was not the case in a previous home where mum spent a few weeks. The greatest asset of Erskine is the staff team, who are kind and professional. Many individual staff members are deeply compassionate and empathic, working hard to get to know residents well. Mum had many funny and tender moments with staff and I will always be grateful for their care towards her, and to us.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Erskine Hall Care Home

Thank you for the kind words. We are very sorry about your loss. Please let us know if there is anything else we can do for you or your family.


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Review from Gary M (Son of Resident) published on 9 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was placed in Erskine Hall after being transferred from a hospice. My mother’s stay was very short but said everything was wonderful and was receiving excellent care. She said her room was very comfortable, and the staff could have not done anything more to help her. I had dealings with a
couple of staff members, who were very helpful to me and my sisters when we came to visit. I would like to thank the person who nursed my mother, nothing was too much trouble for this caring lady. I would like to also thank another nurse who gave my mother such great care. With the current situation, I and my sisters were allowed into her room to say our goodbyes before mum passed away; this was a great comfort to us all. My mums stay was short, but she received excellent care, which made things easier for me and my sisters. Thank you, everyone, at Erskine Hall; I hope you all stay safe and well. I would recommend Erskine Hall; my mother was very happy there.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Erskine Hall Care Home

Thank you for your kind words. Please let us know if there is anything else we can do for you or your family.


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Review from Lorna C (Resident) published on 9 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am completely bedridden and I find the staff willing and cheerful when bathing and dressing me. My room is pleasant and a radio and TV are laid on. Should I feel ill at any time I have a bell pull to contact the staff, who are very cheerful and kind even when putting me into a sling to get from the
bed into a wheelchair. I am very glad I came here.

Reply from Greta Narbutaityte, Customer Adviser at Erskine Hall Care Home

Thank you for taking the time to leave us such kind words.


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Review from Julia P (Wife of Resident) published on 14 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was in Erskine Hall for about seven weeks. He was treated with great kindness and compassion.

Reply from Greta Narbutaityte, Customer Adviser at Erskine Hall Care Home

Thank you for trusting us with your husbands care. We really appreciate the kind words.


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Review from Lorna C (Daughter of Resident) published on 1 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This care home is a warm, welcoming environment. It's extremely clean. The care assistants work hard, also very much so with most of the duty nurses. Most problems or issues are always sorted to the best of their ability and management are very approachable, kind and caring. Food is good most of the
time. Nursing from what I can tell is good. Activities are good and help stimulate the residents. Safety is good. Overall, a very pleasing home.

Reply from Greta Narbutaityte, Customer Advisor at Erskine Hall Care Home

Thank you for trusting us with your loved one’s care. We really appreciate the kind words.


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Review from Anita C (Daughter of Resident) published on 4 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both of my parents are currently residing at Erskine Hall, my father in the dementia unit and my mother in the residential unit, both on the ground floor. I cannot recommend Erskine Hall's staff and management highly enough as they have 'moved mountains' in order to help us through very traumatic circumstances
in a very short period of time. My mother's been diagnosed with a terminal brain tumour with a short life expectancy and it was her wish to spend her last months with my father, together in the same place and this has all been made possible by the kindness and professionalism shown by the staff. My father, who is bed-bound with Lewy Body Dementia, is treated with kindness and respect and the care they show him cannot be taught to anyone, it's natural. My mother is so happy here and for that, I am eternally grateful as you cannot put a price on how someone will spend the remaining time of their lives. I call all the staff there 'my angels', as that is what they are.

Reply from Greta Narbutaityte, Customer Adviser at Erskine Hall Care Home

We are glad to help you and your family through such a difficult time. Thank you for the kind comments.


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Review from Martin R (Son of Resident) published on 20 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother was at Erskine Hall Care Home for almost three years. During that time, we found the ground floor care team to be fantastic. They were totally dedicated to making sure that Mum and all of the other residents, were very well looked after, happy, safe and comfortable and that their lives were/are
as stimulating as possible.
The carers are dedicated to their residents. To them, it is not just a job. Our family are so pleased we chose Erskine Hall for our mum.

Reply from Greta Narbutaityte, Customer Adviser at Erskine Hall Care Home

We are very happy to hear you can feel at ease with your mother in our care. Thank you for taking the time to leave such lovely comments.


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Review from Elaine M (Daughter of Resident) published on 8 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic, friendly staff who are there to help the residents and the families too.
Staff were so caring to my father in his final weeks of life.
Respect and listened to dad’s needs and family too. They are all wonderful.

Reply from Greta Narbutaityte, Customer Adviser at Erskine Hall Care Home

Thank you for your kind words. We are very saddened about your loss. Please accept our condolences and let us know if there is anything else we can do to help you through such a difficult time.


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Review from David L (Resident) published on 12 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although one can usually find things to nit-pick about, I would say Erskine Hall has to be described as a clean, well-run home with a good team that I would not hesitate to recommend and it's definitely a home I would choose to return to for respite or long stay if needed.
Well done and my compliments
to Bupa and the Erskine Hall team.

Reply from Greta Narbutaityte, Customer Adviser at Erskine Hall Care Home

Thank you for such a lovely review, David. We are very delighted to hear you enjoyed your time with us and we hope to see you again soon.


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Review from Judy S (Wife of Resident) published on 19 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My husband was a resident for only 1 week.
However, he was satisfactorily looked after, despite major refurbishment taking place at the time.

Reply from Greta Narbutaityte, Customer Adviser at Erskine Hall Care Home

Thank you for your review.


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Review from Julie W (Daughter of Resident) published on 8 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On my first visit looking for a care home, I was greeted by very professional staff. This facility did not smell of food or other odours which I had detected at others I had visited. Erskine Hall has and is still undergoing complete refurbishment and yet the staff are amazing as they are still caring
in tricky circumstances. Nothing is too much trouble and if anything is requested - it gets done!

Reply from Greta Narbutaityte, Customer Adviser at Erskine Hall Care Home

Thank you for your kind words, we really appreciate this feedback. We are also glad to hear you can feel at ease with your loved one in our care.


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Current Review Score: 9.8 (9.781)

Overview of Review Score

The Review Score of 9.8 (9.781) out of 10 for Erskine Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.781 for Erskine Hall Care Home is calculated as follows: ( (236 Excellents x 5) + (48 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 292 Ratings = 4.781

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Erskine Hall Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 22 Apr 2025

Spacious rooms available for nursing, residential and dementia care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely. Some rooms are large enough to accommodate couples.


Awards / Recognitions (7)

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