Erskine Hall Care Home

Watford Road, Northwood HA6 3PA
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9.8 91 Reviews
  • Erskine Hall Care Home, Northwood
Erskine Hall provides nursing, residential and dementia care. Inside the impressive, purpose-built home, they offer a warm welcome to long and short stays, including care for those living with Parkinson’s or Huntington’s care. Respite bookings can be made in advance if planning a holiday or break.

Based in a quiet suburb of Northwood, on the outskirts of Watford. There are plenty of peaceful spots and social spaces to spend time in. Residents have a choice of five lounges, where they can grab a book and cosy up in one of the armchairs or catch up with loved ones over coffee and cake. There’s an inviting terrace on the first floor, large patio area and lots of garden space that residents are free to explore, too. The home also benefits from a cinema room, hairdressing room with nail bar too.

There's a great atmosphere and the staff encourage residents to get involved as much as they’d like. To help residents feel at home, they take the time to get to know them. The home can then tailor activities to their interests and hobbies too. From activities such as community quizzes, crafts and flower arranging to tea dances and fetes, there is so much for residents to enjoy.

The chefs prepare a range of wholesome meals for residents to enjoy in the social dining area or in the comfort of their own room. They also talk to each resident about their likes, dislikes and any special dietary needs when they move in. That way, their food is cooked just right.

Follow the home on Facebook to find out more about the great things that go on day to day, search 'Bupa UK Erskine Hall'.

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Care Provided by Erskine Hall Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 74 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Huntington's Disease
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Natalie aritha St Lewis (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (74)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 1997

Funding & Fees Guide for Erskine Hall Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. Based in a quiet suburb of Northwood, not too far from Oxhey Woods with its lovely sculpture trail. The landscaped gardens are perfect for a gentle stroll, too. Heading into the town, you’ll find lots of shops, restaurants and great links to central London.


  • Parking

  • Parking available onsite


Erskine Hall Care Home Reviews (91)

Total of 91, showing 61-80
9.8

Erskine Hall Care Home has a Review Score of 9.8 (9.758) out of 10, based on 22 reviews in the last 2 years. Over all time Erskine Hall Care Home has 91 reviews.

Overall Experience

  • 53
  • 32
  • 4
  • 2
  • 0

Date Published

91
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10
22
69

Review from Pamela U (Daughter of Resident) published on 30 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother's stay was only three months as sadly she died in the middle of December but the care in her final days was first class. The staff were so kind and did their best to keep her comfortable and meet all her needs. It was such a relief that she could end her days being cared for in a home she
was safe and so well looked after and where my son and myself were supported at such a difficult time.

Reply from Greta Narbutaityte, Customer Adviser at Erskine Hall Care Home

Thank you for your review. We are pleased to hear about your experience and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from William G (Grandson of Resident) published on 28 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My previous Nan was here 6 years ago and from that, I extremely recommend it to anyone. Such a down to earth place. Friendly staff. I have recently started coming again because I have another Nan that is now here. She absolutely loves it here as do all of my family. Food is lovely. Game and fun times
are fantastic.

Reply from Greta Narbutaityte, Customer Adviser at Erskine Hall Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home. We will share your feedback with the home’s manager. The Bupa Customer Care Team.


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Review from Bryan D (Husband of Resident) published on 19 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the staff very friendly and helpful. The rooms are very bright and welcoming and tastefully decorated. The ambience is very warming and the staff are treating my wife with care and consideration and tenderness.

Reply from Josephine Gaupholm, Customer Adviser at Erskine Hall Care Home

Thank you for your review of Erskine Hall Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the staff being friendly and helpful, treating your wife with care and consideration. We will share your comments with the home's manager. The Bupa Customer Care Team


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Review from Mona G (Resident) published on 28 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home has made me feel at home. The food is good. The staff are so friendly and we have frequent outings.

Reply from Josephine Gaupholm, Customer Adviser at Erskine Hall Care Home

Thank you for your review of Erskine Hall Care Home. We are pleased to hear about your positive experience at the home and appreciate your comments regarding how the home made you feel at home. We will share your comments with the home's manager. The Bupa Customer Care Team


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Review from David E (Son of Resident) published on 4 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother spent a brief period at the end of her life at Erskine Hall. The staff were very kind and attentive and did everything in their power to ensure that she was comfortable and that all her needs were met.
The care home is set within beautiful grounds and provides many amenities for its patients.
The
food is excellent.

Reply from Gabriella Mills, Customer Adviser at Erskine Hall Care Home

Thank you for your review. We are pleased to hear that you have had a positive experience of Erskine Hall and appreciate your comments of our staff and care home. We will share your review with the care homes manager. Our condolences, The Bupa Customer Care Team.


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Review from M H (Daughter of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was discharged from hospital after a serious infection with little long-term prospects. The round the clock assiduous care of the whole Erskine team has put her back on her feet in a way that we could never have thought possible. The personalised approach was exceptional.

Reply from Natalie Krisman, Customer Service Advisor at Erskine Hall Care Home

I'm pleased to hear that your mother has been well looked after in Erskine Hall. Thank you for posting your review.


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Review from Muriel W (Resident) published on 25 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the care all satisfactory and the Carers helpful. The activities are all enjoyed and they try very hard to please everyone. By and large, the home is comfortable and very clean.

Reply from Stephen Rondel, Customer Adviser at Erskine Hall Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home. We are thrilled to hear your positive words about our staff and the activities taking place within our home.


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Review from Clive H (Son of Resident) published on 5 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Clean, tidy, friendly efficient and non-smelly. Helpful nursing and caring staff. My father says he likes the staff as they nurse him well and are friendly.

Reply from Jayne Duck, Customer services administrator at Erskine Hall Care Home

Thank you for your review. I'm so glad that your father is happy and is well cared for.


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Review from Sybil P (Resident) published on 5 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good. The service is wonderful. Every day you can have a shower so you feel nice and fresh. There's always some entertainment going on which you're encouraged to join in, also the food is excellent.

Reply from Jayne Duck, Customer services administrator at Erskine Hall Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home.


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Review from Shaun S (Son of Resident) published on 28 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in care here for several years now. Throughout her stay, we have found the staff very professional and attentive. Without their care and attention, she would probably not be around now. The home is always extremely clean and well run. As a family, we have always found everyone very
friendly and helpful and would recommend Erskine Hall.

Reply from Jayne Duck, Customer Services Administrator at Erskine Hall Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home.


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Review from Craig N (Son of Resident) published on 8 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was in Erskine Hall for palliative care and unfortunately, passed away in January.
Whilst he was at Erskine Hall he was looked after well and the manager was very personable and friendly, all staff were helpful and he was treated very well.

Reply from Jayne Duck, Customer services administrator at Erskine Hall Care Home

So sorry to hear of your loss, please accept our condolences. Thank you for your review and kind words. I hope you have comfort in knowing that your father was well cared for.


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Review from John S (Resident) published on 1 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Moved from hospital to this care home in November 2017 suffering from rheumatoid arthritis, osteoarthritis, anaemia and type 2 diabetes. Following an outpatient visit to the rheumatology department at the hospital, I was put on medication and this has eased the arthritic problems, enabling me to need
less support from the staff. I now am able to move around fairly freely using walking poles or my zimmer frame and eat all meals in the restaurant. I am hoping to move to a flat as my mobility increases.

Reply from Jayne Duck, Customer services administrator at Erskine Hall Care Home

Thank you for your review. I'm so glad to hear that you are now feeling better and able to get around more freely.


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Review from Shirley D (Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very very caring and the nurses too. Everyone friendly and it's a happy atmosphere.

Reply from Jayne Duck, Customer services administrator at Erskine Hall Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home.


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Review from Alan M (Brother of Resident) published on 26 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very impressed with the care and comfort given to residents in this 'care home'. My sister was looked after well. She had a lovely room looking over the gardens and was able to get out into the grounds in her wheelchair when the weather made it possible. The staff are very friendly. Plenty of
activities for the residents if they wish and visitors were made very welcome.

Reply from Jayne Duck, Customer Services Administrator at Erskine Hall Care Home

So sorry to hear of your loss, please accept our condolences. Thank you for your review. It is lovely to hear how well cared for your sister was in our care and your kind words about our staff.


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Review from R B (Son of Resident) published on 7 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are polite and friendly despite being very busy. Staff do not seem to monitor residents to see if they are comfortable and warm enough, especially people in wheelchairs that are unable to move around to get warm.
Have to wait sometimes for prolonged periods of time for assistance to go to the
toilet and then return to the chair. This takes two carers and a hoist if someone is in a wheelchair like my mum (lack of staff)?

Reply from Jayne Duck, Customer services Administrator at Erskine Hall Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.


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Review from V R (Wife of Resident) published on 19 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care that my husband is receiving. He has been here for nearly 3 months for palliative care. I visit most days and I am allowed to come and go as I please. The staff all know and address me by name which I think is a good indication of how good the staff are. The home is spotlessly
clean. Rooms are en-suite. Beds are adjustable, without looking like a hospital.

Reply from Jayne Duck, Customer Services Administrator at Erskine Hall Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


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Review from M J (Niece of Resident) published on 11 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful venue for last few days of life. All who family and friends came into contact with are very caring and professional. A great comfort to us all. Care and attention to our relative were faultless.

Reply from Jayne Duck, Customer services administrator at Erskine Hall Care Home

So sorry to hear of your loss. Please accept our condolences. Thank you for your review and kind words about our staff at Erskine Hall Care Home.


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Review from Ruzica K (Respite Resident) published on 21 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good experience (for 1 week). All staff are pleasant, kind and professional. Neat and clean room. Good food. My needs were met.

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Review from Gerald W (Resident) assisted by family/friend published on 13 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

No complaints about the care.
However, there was nobody to speak to at the dinner table, so decided to eat in my room for the rest of my stay. Felt the staff were alright, but it would have been nice to have more company during my time there, especially at the dinner table.

Reply from Jayne Duck, Customer Services Administrator at Erskine Hall Care Home

Thank you for your review. We are pleased to hear about your experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from Chang K (Partner of Resident) published on 12 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the last (recent) short term stay, there have been significant improvements, which is very impressive, especially in the management team.
They showed more commitment by helping throughout the period in details and procedures and closeness.
I felt this is it, "I can now completely rely on their
leading and guiding" by communicating with them without any uncertain feeling.
Thank you.

Reply from Jayne Duck, Customer services administator at Erskine Hall Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Current Review Score: 9.8 (9.758)

Overview of Review Score

The Review Score of 9.8 (9.758) out of 10 for Erskine Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.758 for Erskine Hall Care Home is calculated as follows: ( (202 Excellents x 5) + (46 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 256 Ratings = 4.758

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Erskine Hall Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 25 Mar 2025

Spacious rooms available for nursing, residential and dementia care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely. Some rooms are large enough to accommodate couples.


Awards / Recognitions (7)

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