Erskine Hall Care Home

Watford Road, Northwood HA6 3PA
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9.8 91 Reviews
  • Erskine Hall Care Home, Northwood
Erskine Hall provides nursing, residential and dementia care. Inside the impressive, purpose-built home, they offer a warm welcome to long and short stays, including care for those living with Parkinson’s or Huntington’s care. Respite bookings can be made in advance if planning a holiday or break.

Based in a quiet suburb of Northwood, on the outskirts of Watford. There are plenty of peaceful spots and social spaces to spend time in. Residents have a choice of five lounges, where they can grab a book and cosy up in one of the armchairs or catch up with loved ones over coffee and cake. There’s an inviting terrace on the first floor, large patio area and lots of garden space that residents are free to explore, too. The home also benefits from a cinema room, hairdressing room with nail bar too.

There's a great atmosphere and the staff encourage residents to get involved as much as they’d like. To help residents feel at home, they take the time to get to know them. The home can then tailor activities to their interests and hobbies too. From activities such as community quizzes, crafts and flower arranging to tea dances and fetes, there is so much for residents to enjoy.

The chefs prepare a range of wholesome meals for residents to enjoy in the social dining area or in the comfort of their own room. They also talk to each resident about their likes, dislikes and any special dietary needs when they move in. That way, their food is cooked just right.

Follow the home on Facebook to find out more about the great things that go on day to day, search 'Bupa UK Erskine Hall'.

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Care Provided by Erskine Hall Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 74 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Huntington's Disease
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Natalie aritha St Lewis (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (74)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 1997

Funding & Fees Guide for Erskine Hall Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. Based in a quiet suburb of Northwood, not too far from Oxhey Woods with its lovely sculpture trail. The landscaped gardens are perfect for a gentle stroll, too. Heading into the town, you’ll find lots of shops, restaurants and great links to central London.


  • Parking

  • Parking available onsite


Erskine Hall Care Home Reviews (91)

Total of 91, showing 81-91
9.8

Erskine Hall Care Home has a Review Score of 9.8 (9.758) out of 10, based on 22 reviews in the last 2 years. Over all time Erskine Hall Care Home has 91 reviews.

Overall Experience

  • 53
  • 32
  • 4
  • 2
  • 0

Date Published

91
3
10
22
69

Review from Sandra B (Wife of Resident) published on 22 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My husband spent the last week of his life being cared for at Erskine Hall, and although the staff were extremely kind and caring I did feel they were understaffed.
Our main concern was the locum from their GP surgery who attended to certify my husbands passing became unavailable and we had extreme
difficulty in obtaining certificate required to register his death. After two days we had to contact the hospital from where he had been transferred to Erskine Hall, where a consultant who had cared for him was able to issue a certificate.

Reply from Simone Berkeley, Customer Service Advisor at Erskine Hall Care Home

Thank you for your review, we appreciate your feedback. Your comments are extremely important to us. We will discuss your feedback with the home’s manager to help them continually improve their service.


The Bupa Customer Care Team


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Review from R L (Wife of Resident) published on 2 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

The building and facilities were excellent and near our residence. This was the 2nd respite stay for my husband. 1st 10 days in June were good/satisfactory and the staff knew my husband so I was encouraged to use the home again.
My husband has no speech and therefore cannot say what he feels. I felt
he was too challenging for the staff and they did not care enough to make him happy. They did mostly what I asked but it took tremendous effort and anxiety on my part. He would not return and it has put him off going to a home again.

Reply from Jayne Duck, Customer sercices administrator at Erskine Hall Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.”


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Review from Doris C (Resident) assisted by family/friend published on 2 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been cared for very well. The care staff work very hard to make my stay good. The food is very good and there is a nice variety of meals. I also enjoyed the activities. Previous visits have been good and I will be returning again.

Reply from Jayne Duck, Customer service administrator at Erskine Hall Care Home

It is lovely to hear that your visits have been so good and that you will be returning again for another visit. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Robert A (Father of Resident) published on 19 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our daughter was admitted into Erskine Hall in May 2016 and died in January 2017. Due to a brain and liver cancer, she was unable to look after herself and needed 24/7 care. We stayed for 2-3 days every week. Throughout her stay, our daughter (and us!!) were cared for fastidiously and lovingly by a
most caring and dedicated staff, including carers and auxiliary support.


We were deeply moved and encouraged by the way all the staff constantly attended our daughter's needs (which were varied and many!). Because radiotherapy had seriously impaired her short-term memory, she was frequently emotionally upset and we were often witnessed to the quiet presence of staff who quietly sat by her and soothed her fears! We have nothing but admiration and gratitude for all the love and professional support our daughter received from the staff of Erskine Hall!


Reply from Emily Wilson, Customer Service Administrator at Erskine Hall Care Home

Thank you for sharing such a lovely review with us, we appreciate your feedback so much. I am so pleased to hear that Erskine Hall provided both you, and your daughter support and that you would recommend this home to others. I will pass on your kind words to the home's manager, and thank you again for sharing this with us. The Bupa Customer Care Team.


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Review from Owen (Son of Resident) published on 7 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Since my father has been in the home the level of care has reduced along with the quality of the service provided by the home. The churn of staff is very high causing a lack of continuity which is important for older people. Unfortunately, the home seems unable to keep a manager in place and despite
promises of long-term commitment most managers only seem to stay for a few months. This is having an adverse effect on the level of care as each one comes in with new ideas but none ever seem to reach fulfilment and only seem to put the already overworked staff under more pressure without improving the services provided. The fees keep being increased well above the rate of inflation but this money does not seem to be going towards the food or level of care which have both deteriorated since my father first went into the home. The home has been asked to discuss theses increase but then hide behind the BUPA umbrella.

Reply from Lydia Waller, Customer Service Administrator at Erskine Hall Care Home

We take all comments extremely seriously and are very disappointed to hear that you are unsatisfied with your experience of care at one of our homes. Our residents’ health and wellbeing is our absolute priority. We would like to contact you so that we can discuss this in more detail and investigate it fully. Please, can you contact our customer services team by emailing feedback@bupa.com so that we can discuss this feedback further?


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Review from John J (Brother of Resident) published on 20 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The centre is well designed, and is set in attractive and well-maintained grounds, allowing residents to enjoy the outside environment. The bedrooms are spacious, as are the functional bathrooms, and they are cleaned to a good standard. My brother's room could do with redecorating, though. The staff
are friendly, cheerful, and helpful, and I like the availability of a monthly care plan review with the nominated carer. Car parking is sometimes difficult, though.

Reply from Rose Pickering, Customer Service Administrator at Erskine Hall Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Neil S (Nephew of Resident) published on 20 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Erskine Hall Care Home provides an excellent standard of care and support. Although not her own home it provides my aunt with the next best thing. Throughout the time she has been a resident she has felt safe and well looked after. The programme of activities provided keeps her active and engaged, giving
her the opportunity to interact with other residents on a daily basis, ensuring she never feels isolated.


The choice and quality of food have always been very good.


The rooms are a good size, clean and comfortable and residents are encouraged to put her own pictures on the walls making them feel as much like they are in their own homes as possible. My aunt has also had a phone installed in her room enabling her to contact friends and family whenever she wishes.


The grounds are beautiful, with established trees and seating areas in various places so residents can walk around both inside and outside in a safe environment.


Although not cheap, Erskine Hall Care Home gives good value for money.


Reply from Rose Pickering, Customer Service Administrator at Erskine Hall Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Yasmin (Daughter of Resident) published on 20 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is very happy and has settled well in her own room. The home is ideally situated for us with easy in and out access at all times during the day. My mother likes to go to mosque almost every week on Friday and sometimes during the weekends as well. The staff have taken to her and they always
ensure that she is ready well in time to leave the home in order to arrive for prayers on time.


The whole place is clean and the entire staff are very friendly and willing to assist all times when they are not busy. The home also has activity planner for all residents which I think is a very good idea to break the feeling being couped in one's own room whole day.


Reply from Rose Pickering, Customer Service Administrator at Erskine Hall Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from S J P (Son of Resident) published on 20 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The surroundings in which Erskine Hall is set are superb with mature gardens front and back. This first impression augers well for what you can expect once inside. The nursing home is rather like a hotel in layout and decor which is no bad thing. The south facing lounges on each floor are light and
airy with excellent views over the grounds.


We have found the staff to be friendly and very professional.


Reply from Rose Pickering, Customer Service Administrator at Erskine Hall Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Sue P (Daughter of Resident) published on 16 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

This care home is good but could be great if they employed more carers. The carers they have, on the whole are dedicated, hard working but really are put under too much stress due to the lack of staff. This result in bells not being answered for a much longer time than one would like, putting the residents
themselves under stress, especially if they need to go to the toilet. Their dignity is then compromised. There is as new manager who has brought new life to the home, but I'm sure would be unable to put pressure on BUPA for more staffing?? The grounds to end on a high note are simply beautiful.

Reply from Rachel Elliott, Customer Service Administrator at Erskine Hall Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Linda H (Daughter of Resident) published on 28 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother aged 92 was brought into Erskine Hall on 3rd March 2015. She had been in hospital for 13 weeks. She had become bedridden and doubly incontinent. Her room was clean and she was well looked after. She had a limited diet and ate only eggs for virtually every meal and yoghurt and ice cream.

Reply from Rose Pickering, Customer Service Administrator at Erskine Hall Care Home

Thank you for your review. Your comments are extremely important to us, and our residents' health and wellbeing is our absolute priority. We will discuss your feedback with he home's manager to help them continually improve their service.


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Current Review Score: 9.8 (9.758)

Overview of Review Score

The Review Score of 9.8 (9.758) out of 10 for Erskine Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.758 for Erskine Hall Care Home is calculated as follows: ( (202 Excellents x 5) + (46 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 256 Ratings = 4.758

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Erskine Hall Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 25 Mar 2025

Spacious rooms available for nursing, residential and dementia care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely. Some rooms are large enough to accommodate couples.


Awards / Recognitions (7)

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