Field House Care Home

8 Townsend Road, Harpenden AL5 4BQ
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9.7 109 Reviews
  • Field House Care Home, Harpenden
Field House warmly welcomes those in need of nursing, residential, short stay care. Residents can stay for a day, a few weeks, a month – however long their loved one needs support. They’ll get to relax and meet new friends, giving you complete peace of mind. The home has a dedicated respite room which can be booked up to a year in advance, staff are happy to accept last-minute requests too.

Field House is an elegant Edwardian residence in a quiet neighbourhood, modernised former private house that has many stylish comforts, such as an oak-panelled lounge, fireplace and an ornate ceiling. Secluded gardens, each with a shady pergola, enable clients to make the most of the summer weather.

Residents have their personal plan in place to ensure their dietary tastes are accounted for, and snacks and refreshments can be enjoyed throughout the day.

There's a great atmosphere and the staff encourage residents to get involved as much as they’d like. To help residents feel at home, they take the time to get to know them. The home can then tailor activities to their interests and hobbies too. From activities such as community quizzes, crafts and flower arranging to tea dances and fetes, there is so much for residents to enjoy.

Being close to the station means some on-street parking restrictions apply but the team will happily issue you a pass.

Follow the home on Facebook to find out more about the great things that go on day to day, search 'Bupa UK Field House care home'.

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Care Provided by Field House Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 35 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Cibi John (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (35)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2007

Funding & Fees Guide for Field House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. We’re a ten-minute walk into the village-like centre of Harpenden. Within an easy drive are Whipsnade Zoo, Batford Springs Nature Reserve and Stockwood Discovery Centre, and there are several pay-and-play golf clubs within five miles.


  • Parking

  • Parking permits available from the receptionist for the duration of visits at the home.


Field House Care Home Reviews (109)

Total of 109, showing 1-20
9.7

Field House Care Home has a Review Score of 9.7 (9.654) out of 10, based on 14 reviews in the last 2 years. Over all time Field House Care Home has 109 reviews.

Overall Experience

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Date Published

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Review from Debbie W (Daughter of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother was a resident at Field House for a 28 day assessment following a long stay in hospital with several health issues and in particular a high output stoma! She was so well cared for here ! I have to especially mention her nurse who was mums favourite, she really went the extra mile for mum
at all times and had such a lovely caring nature. We would definitely recommend this home.

Reply from Maria Ricketts, Customer Care Adviser at Field House Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We will certainly pass your comments on to the manager.


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Review from Colin C (Husband of Resident) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Field House was a gem of a find! My wife stayed there in November recovering from a hip fracture. I visited her almost every day thus seeing much of the activity in the home. Administration is exemplary from the initial assessment to the final discharge report; so detailed and caring. Security is good,
so that one can be sure residents are safe. The atmosphere is very homely; whilst the building is older this gives it a warmth and charm difficult to recreate in more modern functional establishments. It has its quirks, of course, as the building has been adapted, but nevertheless it creates a warmth and quietness perfect for a healing atmosphere.The little garden is a real bonus.


The staff were exceptional: kind, compassionate, encouraging and professional, in all cases, especially the nurses, activity coordinators and catering staff. My wife benefitted greatly in Field House so accelerating her healing, for which we are very thankful.


Reply from Fran Donno, Customer Service Adviser at Field House Care Home

Thank you for your kind words. It is brilliant to hear that your wife enjoyed her stay with us at Field House Care Home and that she was able to rest and recover during her stay. It is lovely to hear that you were so impressed with the high standards of care provided, the range of activities and the comfortable and homely atmosphere at Field House Care Home. It is always wonderful to hear words like "Kind" and "Compassionate" being used to describe our staff. Hopefully you will go away from this feeling like your loved one received the best possible care.


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Review from Sue S (Daughter of Resident) published on 7 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was resident in Field House Care Home for three years. She received excellent care me enjoyed all the activities and special events. I am very grateful for the particular care and attention as her anxiety levels increased and she could not be left alone. Staff were very considerate and caring.

Reply from Rosie Smith, Customer Advisor at Field House Care Home

Hello and thank you for taking the time to leave the staff at Field House Care Home such a wonderful review. We are thrilled that your mother received such excellent care and that the activities were fun for the whole family! We are so happy to hear she has such a positive experience within the home.


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Review from Hilary G (Respite Resident) published on 17 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I consider Field House excellent and would recommend it. I have had nothing but care and kindness and smiles from every member of staff from management, nurses, carers, cleaners, laundry lady, kitchen staff, and the lovely ladies who keep us busy with exercises and quizzes. I would also mention the
nurses and carers who feed the people unable to feed themselves.

Reply from Rosie Smith, Customer Advisor at Field House Care Home

Hello and thank you for taking the time to leave such a positive review for the staff at Field House Care Home. It is absolutely wonderful to hear you have had nothing but "kindness and smiles from every member of staff". We hope that you continue to enjoy your stay in the home!


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Review from Sue M (Friend of Resident) published on 28 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Field House made our friend's birthday so special. We had planned to have a Fish and Chip lunch and were delighted to find that a beautifully laid-out table had been set up for us on the patio under a shady umbrella. Staff made sure that we had everything we needed and even brought out
a birthday cake to round off the celebrations.

Reply from Fran Donno, Customer Service Adviser at Field House Care Home

Thank you for your lovely words. It is so wonderful to hear that your friend had such a special birthday and that you were impressed with the party. We are pleased that you were able to celebrate with us and spend time with your friend on their special day. Please let us know if there is anything we can do to make your friend's stay as comfortable as possible.


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Review from J S (Resident) published on 6 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Field House Harpenden have gone out of their way to help and support me during my stay. I cannot fault their kindness and care. it is an excellent care home and very efficiently run. The amazing staff are extremely thoughtful, empathetic and knowledgeable. They always have time to listen
and help and go the extra mile in their care. I have been very happy and well looked after funding my time here convalescing.

Reply from Grace Langfield, Customer Service Adviser at Field House Care Home

Thank you for your feedback. We are very happy to hear you feel so supported during your convalescence care at Field House, and it's wonderful to hear that the staff are going above and beyond to ensure you are receiving the best possible care. We will certainly pass your comments on to the manager.


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Review from J A (Son of Resident) published on 19 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at Field House for several years, after a fall and difficulty walking.
The staff at Field House have provided wonderful care and support for him during this time, with a real connection and kindness throughout his stay. At times he needed intensive nursing support, but
he was always cared for with great attention to his skin, personal comfort and dignity. The staff and manager are very responsive in communicating about his needs, and in liaising with GPs, social services or opticians as required.
His room is always very clean, and the range of food available is excellent. He was always encouraged to engage in activities or just to socialise over lunch, and the outside garden area is really nice in the summer. Although it is an old building, the main lounge and other features give a much more homely feel that some care homes and the staff know the residents well.
I am extremely grateful for all the care the staff provide.

Reply from Fran Donno, Customer Service Adviser at Field House Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after and we are so pleased to hear that your Father is receiving high levels of care at Field House. We are happy to hear you feel like a part of our Field House family and that you are impressed with the food and facilities. Hopefully, you will go away from this feeling like your loved one received the best possible care.


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Review from S M (Daughter of Resident) published on 9 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad (96) became temporarily unable to look after himself at home. Field House provided an excellent interim solution (2 weeks respite), giving him the care he needed while we put in place a care package to enable him to return home. From start to finish the process of admitting him, and removing him
2 weeks later was very easy.
Although it's not modern, or purpose-built, it is a fine building which has a warmth about it. The room that Dad occupied was quite small, but it was ok for just a couple of weeks.
I must praise all the staff for their high standards of care, and a friendliness which was combined with their professionalism. Field House is a small home with a welcoming atmosphere, allowing the staff to get to know the residents and families.
Should the need arise in the future, Dad would be happy to return to Field House.

Reply from Fran Donno, Customer Service Adviser at Field House Care Home

We appreciate you taking the time to leave us your comments. We are very happy to hear you felt at ease with your dad in our care and we are pleased to hear that you had a positive experience with Field House Care Home. Hopefully you will go away from this feeling like your loved one received the best possible care.


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Review from J H (Daughter of Resident) published on 15 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had 3 very happy years at Field House and was always cared for by caring, compassionate, professional staff who all knew her well. It has a nice homely atmosphere which made Mum feel comfortable and secure and the family felt reassured and confident that she was well looked after. The management
was approachable and always willing to help resolve any queries.

Reply from Fran Donno, Customer Service Adviser at Field House Care Home

Thank you for your kind words. It is always nice to hear words like Compassionate and Caring being used to describe our staff and we are glad to help you and your family through such a difficult time. We are happy to hear you felt like a part of our Field House family and we are pleased to hear that you were impressed with the homely atmosphere. Hopefully, you will go away from this feeling like your loved one received the best possible care.


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Review from Gina B (Daughter of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Father (90) has been a resident at Field House since June 2023. After his hip replacement, he was unable to walk or stand and required 24-hour care. My brother and I chose Field House after meeting with the manager who asked extensive questions about our Father’s health, which we found reassuring,
and showed us the home. The standard of care here is very good and the staff are professional, caring and kind. Communication with the manager and staff is excellent. Our Father is very well looked after, is always clean, and his clothes and sheets are regularly laundered. He likes the food and has a lovely room that overlooks the well-maintained garden. He often uses the hand-held buzzer which alerts staff that he needs assistance. They seem prompt to respond.
We have access to an online portal so we can see what medication our Father is taking. Field House liaises with a local GP who is always on call.
We recommend Field House if you are looking for a local care home in Harpenden.

Reply from Grace Langfield, Customer Service Adviser at Field House Care Home

We appreciate you taking the time to leave us your review. It is always nice to hear from family members feeling like their loved one is cared for and looked after so well, especially hearing words such as "excellent" and "prompt" being used to describe our staff's efforts. Thank you for choosing Field House for your stay.


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Review from S M (Daughter of Resident) published on 24 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Professional and efficient staff.
Great level of care.
I wouldn't hesitate to recommend Field House.

Reply from Eden Tomlinson, Customer Service Adviser at Field House Care Home

Thank you for your feedback. We are very happy to hear you can feel at ease with your loved one in our care. Thank you for choosing Field House Care Home for your stay.


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Review from James C (Resident) published on 25 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care I received was very good. However, the quality of towels was less than good, size of sheets not large enough for large mattresses, given that the cost of staying there is £200 per day.

Reply from David Mclean, Customer Service Adviser at Field House Care Home

Thank you for your kind words. It is always nice to hear from residents feeling like they are cared for and looked after. We will discuss your feedback with the home’s manager to help them continually improve their service. Please let us know if there is anything we can do to make your stay as comfortable as possible.


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Review from J B (Respite Resident) assisted by family/friend published on 27 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I came to Field House having had a fall, resulting in a fractured wrist and pelvis. It was a relief to be looked after here for respite. The staff were very attentive, except for one female at night who was very surly. The food provided was excellent and my room clean, with nice access to the garden.
The garden could do with some care and the chairs are heavy and not cleaned! Overall, a good experience. But, would have benefitted from more help with mobility or physiotherapy?

Reply from Grace Langfield, Customer Service Adviser at Field House Care Home

Thank you for taking the time to leave your review. We are very happy to hear you felt at ease whilst recovering with our care and we will discuss your feedback with the home’s manager to help them continually improve their service.


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Review from Angus R (Son of Resident) published on 12 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was a resident at Field House Care Home for several years. The staff were all very good, caring and friendly. It was very reassuring to me to know my mother was in good hands.

Reply from David Mclean, Customer Service Adviser at Field House Care Home

Thank you for your kind words. It is always nice to hear words like 'caring' and 'friendly' being used to describe our care. We hope to continue providing your mother with the best possible care and we look forward to seeing you again soon.


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Review from Michael H (Husband of Resident) published on 22 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident for over 4 years now and, through all that time, the care has been second to none. The staff are exceptionally caring to the residents and unfailingly helpful and friendly to relatives and visitors. The home is well-managed and the senior staff are friendly and very competent
with the needs of the residents always foremost in their minds. Food is excellent and varied especially after a recent revamp of the kitchens.

Reply from David Mclean, Customer Service Adviser at Field House Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your wife in our care and it is always nice to hear words like “exceptionally caring” and “unfailingly helpful” being used to describe our care. We hope to continue providing your loved one with the best possible care and we are looking forward to seeing you again soon.


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Review from Peter G (Brother of Resident) published on 13 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I believe staff and residents would benefit from in-room intercom to save staff from running around. I am generally happy with how the home is run and have no complaints.


Note from brother: the idea here is to advise staff of the urgency of the call so service requests can be managed more efficiently

and effectively.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Field House Care Home

Thank you for your feedback. I will certainly pass this on to our management team.


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Review from Janice F (Daughter-in-law of Resident) published on 9 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team did an amazing job in caring for my mother-in-law during her two years at the home. In particular, the home staff provided a lot of support to my mother-in-law who was blind. I would highly recommend Field House if you are looking for a caring and compassionate home for your
loved one.

Reply from Rebecca Kellegher, Customer Service Adviser at Field House Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for choosing Field House Care Home.


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Review from Patricia W (Resident) published on 22 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Arrived at Field House Care Home on 13th February (after a month in hospital and respite care following collapsing on 17th January with dehydration). Still "dazed" for several days, needing help with my ablutions etc. By March, I was more independent (with the aid of my walking stick). Encouraged to
participate in activities and interests available and tend to watch interesting programmes on TV. The carers - of all ranges - really do care, their patience, tolerance and understanding show the true meaning of the simple word "care" for which I am so grateful.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Field House Care Home

We really appreciate you taking the time to leave us your kind review. We are happy to have been able to help you recover and get back to enjoying life.


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Review from Robert C (Son of Resident) published on 15 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been at Field House since 2019 and has had very good care throughout this time. The staff are helpful and kind. I recommend Field House if you are considering care options for your relatives.

Reply from Rebecca Kellegher, Customer Service Adviser at Field House Care Home

Thank you for your review. We are very happy to hear you can feel at ease with your father in our care. Please let us know if there is anything we can do to continue making your loved one's stay as comfortable as possible.


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Review from K D (Wife of Resident) published on 7 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very friendly care home managed extremely well.
Pleasant surroundings and all staff made good efforts to personalise care.
My family and I would recommend it highly.

Reply from David Mclean, Customer Service Adviser at Field House Care Home

Thank you for your kind words. We hope Field House Care Home did everything possible to make the transition as easy as possible. Please let us know if there is anything we can do to make their stay as comfortable as possible.


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Current Review Score: 9.7 (9.654)

Overview of Review Score

The Review Score of 9.7 (9.654) out of 10 for Field House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.654 for Field House Care Home is calculated as follows: ( (109 Excellents x 5) + (51 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 162 Ratings = 4.654

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Field House Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Nov 2023

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 25 Feb 2025

Spacious rooms available for nursing and residential care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.


Awards / Recognitions (0)

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Frequently Asked Questions about Field House Care Home

What types of Care is Field House Care Home registered for?

Older Person Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Field House Care Home provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Field House Care Home have?

There are 35 Single Rooms.

What are the Facilities & Services at Field House Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Field House Care Home to the centre of Harpenden?

0.3 mile(s) as the crow flies, distance by road may be significantly further.