Field House Care Home

8 Townsend Road, Harpenden AL5 4BQ
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9.7 109 Reviews
  • Field House Care Home, Harpenden
Field House warmly welcomes those in need of nursing, residential, short stay care. Residents can stay for a day, a few weeks, a month – however long their loved one needs support. They’ll get to relax and meet new friends, giving you complete peace of mind. The home has a dedicated respite room which can be booked up to a year in advance, staff are happy to accept last-minute requests too.

Field House is an elegant Edwardian residence in a quiet neighbourhood, modernised former private house that has many stylish comforts, such as an oak-panelled lounge, fireplace and an ornate ceiling. Secluded gardens, each with a shady pergola, enable clients to make the most of the summer weather.

Residents have their personal plan in place to ensure their dietary tastes are accounted for, and snacks and refreshments can be enjoyed throughout the day.

There's a great atmosphere and the staff encourage residents to get involved as much as they’d like. To help residents feel at home, they take the time to get to know them. The home can then tailor activities to their interests and hobbies too. From activities such as community quizzes, crafts and flower arranging to tea dances and fetes, there is so much for residents to enjoy.

Being close to the station means some on-street parking restrictions apply but the team will happily issue you a pass.

Follow the home on Facebook to find out more about the great things that go on day to day, search 'Bupa UK Field House care home'.

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Care Provided by Field House Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 35 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Cibi John (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (35)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2007

Funding & Fees Guide for Field House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. We’re a ten-minute walk into the village-like centre of Harpenden. Within an easy drive are Whipsnade Zoo, Batford Springs Nature Reserve and Stockwood Discovery Centre, and there are several pay-and-play golf clubs within five miles.


  • Parking

  • Parking permits available from the receptionist for the duration of visits at the home.


Field House Care Home Reviews (109)

Total of 109, showing 21-40
9.7

Field House Care Home has a Review Score of 9.7 (9.654) out of 10, based on 14 reviews in the last 2 years. Over all time Field House Care Home has 109 reviews.

Overall Experience

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Date Published

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Review from F H (Resident) published on 17 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband wanted me to have care while he went into hospital for an operation. I stayed four nights and was very comfortable in the respite room. I did not need nursing care. I went home, and my husband left hospital and moved into the respite room, where he stayed for three nights. He was recovering
from his operation and therefore needed care. Very professional staff, very attentive and good management, but didn't like the food.

Reply from David Mclean, Customer Service Adviser at Field House Care Home

Thank you for your kind words and lovely review. It is always nice to hear words like "professional" and "attentive" being used to describe our care. Thank you for choosing Field House for your stay.


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Review from Alison B (Daughter of Resident) published on 26 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I arranged for my mother to visit Field House Care Home for respite care after a hospital stay. From the outset, I was so impressed with the approach taken by the manager at Field House, who spoke to me at length about my mother and dealt with the hospital discharge so carefully and efficiently. She
was always so prompt to respond to my queries. During her stay, the staff were all kind and caring and really made my mother welcome. Unfortunately, my mother was still unwell when she was discharged from hospital and her condition deteriorated during the week. The nursing team and other staff were so alert to this and arranged for my mother to be seen by a doctor and she was ultimately re-admitted to hospital. Whilst the stay did not go as we intended, I cannot praise the care, diligence and expertise of the team at Field House highly enough. We, as a family, are so grateful to them for being so aware of my mother's deteriorating condition and for the fact that they acted so promptly.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Field House Care Home

Thank you for your feedback. It is such a shame that your mother's stay did not go quite according to plan but we were glad to have been able to care for her while she was with us and get her the medical care she required. Thank you again for choosing Field House.


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Review from C B (Son of Resident) published on 26 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We initially placed Mum in Field House Care Home for a two-week respite program. That quickly became four and on to a permanent residency. Our experiences have been very positive in how the team look after Mum and help her with all her needs. Mum has now settled in well - she knows where she is, has
made friends with other residents and participates well in the various activities.
For all families, placing your mother (or any loved one) into a care home is a stressful and hard decision. This has been made far easier by the way this team welcomes new residents and help them to familiarise, engage and live.
Our mum has, and we ourselves have, the total peace of mind that she is safe and is being looked after by caring staff. They provide an open-door policy allowing visitors to come and go and for Mum to go out during the day.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Field House Care Home

Thank you for your lovely review. We are so happy to hear that the welcome your mum received helped her settle quickly into life at Field House and she is now enjoying the social activities on offer. Thank you again for your kind words.


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Review from Jane C (Daughter of Resident) published on 16 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Field House for respite care after a spell in hospital. From the start, she was treated with care and kindness so much so that she has decided to stay as a permanent resident. She particularly enjoys the food, the security and the company of others. I am happy in the knowledge that
my mum is safe and well cared for and the staff are excellent at communicating any information or concerns with me. Field House is an old house, not purpose-built like some, which is why I have given 3 stars for facilities but it more than makes up for this with its homely feel and friendly staff.

Reply from David Mclean, Customer Service Adviser at Field House Care Home

Thank you for taking the time to leave your lovely review. We are very happy to hear you can feel at ease with your mother in our care. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for choosing Field House for your stay and we look forward to seeing you again soon.


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Review from A H (Daughter of Resident) published on 13 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in Field House for palliative care. In this situation, the most important thing is the staff. Without exception, they were kind, caring and helpful. They went out of their way to ensure my mother felt both comfortable and cared for and able to support my sister and I with explanations,
reassurance and freedom to visit any time. The atmosphere amongst the other residents was very friendly when we saw them in the communal areas and garden.

Reply from David Mclean, Customer Service Adviser at Field House Care Home

Thank you for your lovely review. It is always nice to hear words like "kind, caring and helpful" being used to describe our care and we hope Field House care home did everything possible to make the transition as easy as possible. Please let us know if there is anything we can do to make her stay as comfortable as possible.


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Review from Helen H (Daughter of Resident) published on 14 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Well looked after, nice food. Happy atmosphere.

Reply from Amanda Barnes, Customer Service Adviser at Field House Care Home

We appreciate you taking the time to leave us your comments. It is nice to hear that you feel your loved one is well looked after in our home and find out atmosphere a happy one. Please let us know if there is anything we can do to make your loved ones stay as comfortable as possible.


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Review from J H (Resident) assisted by family/friend published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend this place because I am well looked after. I find it to have a friendly atmosphere. I am able to pursue my hobby of knitting and if I wish to take part in other activities I can. I enjoy walking to and sitting in the garden. There is a good variety of meals and alternative options
to suit my diet. I especially enjoy the hairdresser, who does my hair beautifully.

Reply from Amanda Barnes, Customer Service Adviser at Field House Care Home

Thank you for taking the time to leave your review. It is lovely to hear that you are happy in our home and feel as though you can still enjoy your hobbies. Thank you for your recommendation and please let us know if there is anything more we can do to make your stay with us more comfortable.


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Review from Keith B (Son of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experiences at Field House have always been positive. Initially, I did place my mother into another respite facility in the area but due to the, what I can only describe as poor uncaring service, my mother was quite nervous and fearful of care homes. However, we came across Field House and were comforted
by the BUPA ‘badge’ that we knew well. We arranged an introductory meeting with the manager and we were warmly greeted and had a good discussion about what the BUPA Care Home offers. We agreed to place mum into Field House for a two/three week trial which was excellent and mum seemed to settle in much better than we expected. As a result, mum was content to stay there permanently which our whole family agreed was the best outcome for our mum/gran. She has settled in very well. Mum is now settled in and she enjoys participating in the various activities provided by the Field House team.

Reply from Amanda Barnes, Customer Service Adviser at Field House Care Home

We appreciate you taking the time to leave us your comments. It is nice to hear that your mother felt at ease staying with us and that we could help ease her nerves and fear enough for her to stay permanently. Thank you for choosing Field House to care for your mother.


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Review from Paul L (Son of Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident for only seven days for end-of-life care. The compassion and care shown to her by every single person we met at the home was outstanding and made her final days very comfortable in home-like surroundings. We couldn't have wished for a kinder end to her life.

Reply from Amanda Barnes, Customer Service Adviser at Field House Care Home

We appreciate you taking the time to leave us your comments. We are sorry to hear about your loss, please accept our condolences. It is nice to hear that you have found the care and compassion she received to be outstanding. Thank you for trusting us to care for your Mother.


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Review from Anna G (Resident) published on 18 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy here. All my needs are met and the staff are wonderful.
The surroundings are wonderful and the gardens are beautiful.
I have nothing negative to say about the home and I am well looked after.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Field House Care Home

Thank you for your lovely review. We are glad to know that you are happy in our care and enjoy our beautiful gardens.


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Review from Paul W (Resident) published on 18 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Takes the worry out of things for me and all my needs are taken care of. Takes the anxiety off of me about how I will cope. I am happy with how I am treated with respect and the food is always to my liking. So happy here.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Field House Care Home

Thank you for taking the time to leave us your review. We are glad to hear that being in our care has reduced your anxiety. Thank you for choosing us to look after you.


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Review from C S (Daughter of Resident) published on 28 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care of my mother in her last year was very good but did feel the home needed some money spent on it to make it more accessible, cleaner and more modern. I did realise Covid made everything very difficult but entrance up the fire escape to visit mum wasn't a great welcome.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Field House Care Home

We appreciate you taking the time to leave us your comments. I will pass this on to our management team.


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Review from G R (Brother of Resident) published on 23 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with the care of my twin sister at Field House Care Home has been excellent. The manager and all the staff have been very helpful and supportive. Care, nursing and admin have been 100%.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Field House Care Home

We appreciate you taking the time to leave us your review. I will certainly pass your kind words on to the whole team. Thank you again.


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Review from H K (Sister of Resident) published on 1 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister was in the nursing home from 22 December 2021 to 10 January 2022 when she dies. She appeared to be very comfortable and was well looked after, she was there for such a short time it is just my first impression. I cannot comment on food as she had difficulty eating.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Field House Care Home

Thank you for taking the time to leave your review. Hopefully, you are comforted by knowing that she was well looked after at Field House in her final days.


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Review from William B (Brother of Resident) published on 21 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was a resident at Field House for about 2 years ending in December 2021. He was happy there, the staff were very good at treating him as a person as well as a patient. He was bedridden throughout his stay. As I live overseas my only means of communication with my brother was by phone and
being his next of kin the manager and staff were always very courteous and kept me up to date with his condition. He was only able to handle a phone for a short while and after that, the nurses/staff always took the phone to him. I called frequently and therefore got to know quite a lot of the staff and of course the manager. They were always respectful and were very fond of my brother, always making sure he was comfortable and free of pain.


So, I give my personal thanks to everyone at Field House Care Home for the care they gave him during what turned out to be my brother's last days.


Reply from Alison Horridge, Customer Advisor on behalf of the team at Field House Care Home

Thank you for your lovely feedback. We are glad to hear that everyone made keeping in touch with your brother a little easier for you. Hopefully, you can go away from this knowing that your brother was well looked after and cared about. Thank you again for your kind words.


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Review from K G (Daughter of Resident) published on 4 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff at the care home took great care of my very frail father and made every effort to ensure his final months were as good as they could be. Very happy to recommend them.

Reply from Amanda Barnes, Customer Service Adviser at Field House Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that you feel that your father was looked after well in his final months, please accept our condolences and thank you for your recommendation.


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Review from J C (Daughter of Resident) published on 11 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was cared for at Field House Care Home for only a short while receiving palliative care. Each and every member of staff were so welcoming, friendly, compassionate, thoughtful and kindness shone out from them all. My father was treated with such dignity and respect, the experience was overwhelming.
Field House is a wonderful home, run with efficiency, an amazing place to be recommended to everyone.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Field House Care Home

Thank you for taking the time to leave your lovely review. We are glad to have been able to support you and your family through such a difficult time. Thank you for your recommendation.


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Review from Susan W (Daughter of Resident) published on 7 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was a resident at Field House for over 5 years, in the same room and in the same bed. The care that she had was amazing. She was always washed and clean (albeit not always in her own clothes). She was turned regularly and had very few bed sores. The staff were very patient with her and some became
fond of her. They would go out of their way to ensure that her television was turned on and when she needed it, she was patiently fed. The manager was always approachable and helpful. During the pandemic they kept us informed with regular updates and when able allowed visits. They were able to identify changes in her and, know when her end was nigh, so we were able to say our goodbyes.

Reply from Amanda Barnes, Customer Service Adviser at Field House Care Home

We appreciate you taking the time to leave us your comments, we are sorry for your loss please accept our condolences. We are glad to have helped you and your family through such a difficult time. Hopefully, you will go away from this feeling like your Mum received the best possible care.


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Review from Jane T (Daughter of Resident) published on 12 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came into Field House for 2 weeks for respite care. The whole process from making the booking, preliminary discussions, and admitting and discharging her was very efficient and friendly. The staff went out of their way to make mum feel welcome and include us as relatives in the process. Mum
can't hear on a mobile phone but staff were happy to organise facetime calls at our convenience. They kept us updated but were also mindful that as it was respite we didn't need to be troubled all the time with queries etc which was great. She was a little unwell at one point which they handled with extreme professionalism and a caring attitude. After discharge, we had to go back to collect some medicines and they were genuinely interested in mum, and about her wellbeing, how she had settled being back home, and wishing her the best. Thoroughly recommend Field House. Mum's comments were 'all the staff were so helpful and friendly. The food was very good and the room was lovely. I had a nice time'

Reply from Alison Horridge, Customer Advisor on behalf of the team at Field House Care Home

Thank you for your kind words. We are glad to hear that Mum enjoyed her stay with us. We would be happy to look after her again should you need us in the future. Thank you for your recommendation.


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Review from Ann F (Daughter of Resident) published on 9 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was admitted to Field House after a stroke, she was unable to speak and needed nursing care as she had a PEG feed insitu.
Slowly mum progressed, the PEG was removed and she had some great days, meeting new grandchildren and great-grandchildren over the seven years she was in Field House. The care
given to her by a dedicated staff group was brilliant. We were always kept informed of any important changes and the whole family was welcomed to visit. This changed with the pandemic but we were still able to keep in touch. A wonderful caring team. Who provided the family with support at a very difficult time, and mum with much love and care. Thank you

Reply from Amanda Barnes, Customer Service Adviser at Field House Care Home

Thank you for taking the time to leave your review. We are sorry for your loss please accept our condolences. We are glad to have helped you and your family through such a difficult time and hope you will go away from this feeling like your mum received the best possible care.


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Current Review Score: 9.7 (9.654)

Overview of Review Score

The Review Score of 9.7 (9.654) out of 10 for Field House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.654 for Field House Care Home is calculated as follows: ( (109 Excellents x 5) + (51 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 162 Ratings = 4.654

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Field House Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Nov 2023

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 25 Feb 2025

Spacious rooms available for nursing and residential care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.


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