Field House Care Home

8 Townsend Road, Harpenden AL5 4BQ
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9.7 109 Reviews
  • Field House Care Home, Harpenden
Field House warmly welcomes those in need of nursing, residential, short stay care. Residents can stay for a day, a few weeks, a month – however long their loved one needs support. They’ll get to relax and meet new friends, giving you complete peace of mind. The home has a dedicated respite room which can be booked up to a year in advance, staff are happy to accept last-minute requests too.

Field House is an elegant Edwardian residence in a quiet neighbourhood, modernised former private house that has many stylish comforts, such as an oak-panelled lounge, fireplace and an ornate ceiling. Secluded gardens, each with a shady pergola, enable clients to make the most of the summer weather.

Residents have their personal plan in place to ensure their dietary tastes are accounted for, and snacks and refreshments can be enjoyed throughout the day.

There's a great atmosphere and the staff encourage residents to get involved as much as they’d like. To help residents feel at home, they take the time to get to know them. The home can then tailor activities to their interests and hobbies too. From activities such as community quizzes, crafts and flower arranging to tea dances and fetes, there is so much for residents to enjoy.

Being close to the station means some on-street parking restrictions apply but the team will happily issue you a pass.

Follow the home on Facebook to find out more about the great things that go on day to day, search 'Bupa UK Field House care home'.

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Care Provided by Field House Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 35 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Cibi John (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (35)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2007

Funding & Fees Guide for Field House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. We’re a ten-minute walk into the village-like centre of Harpenden. Within an easy drive are Whipsnade Zoo, Batford Springs Nature Reserve and Stockwood Discovery Centre, and there are several pay-and-play golf clubs within five miles.


  • Parking

  • Parking permits available from the receptionist for the duration of visits at the home.


Field House Care Home Reviews (109)

Total of 109, showing 41-60
9.7

Field House Care Home has a Review Score of 9.7 (9.654) out of 10, based on 14 reviews in the last 2 years. Over all time Field House Care Home has 109 reviews.

Overall Experience

  • 75
  • 33
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Review from Sheila B (Daughter of Resident) published on 13 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted to Field House Care Home in May 2020 from hospital. He was bedridden and at that time in a poorly state of health. Due to covid restrictions, we were unable to visit on a normal basis, however, whenever my father's health became 'critical' I was contacted and able to visit briefly.
This I found very comforting to both my father and me. I found him to be comfortable, clean and well looked after. My father also recognised that he was
in the best place for him in his situation. The staff of the care home were helpful, friendly and caring. However, it was not easy for them because of the restrictions brought about by the pandemic and the precautions they had to take, but it was obvious they were doing their very best to cope with an awful situation. I was kept informed of my father's health situation throughout but sadly he passed away in June 2021 five days after his 99th birthday. He had been well looked after during his time at Field House.

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Review from Nicola O (Daughter of Resident) published on 31 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Field House was everything I had hoped for. My mum went there following a disastrous 3-week stay in another local carehome which culminated in her being admitted to hospital. She was discharged to Field House and I cannot fault their care in any way. The staff are brilliant and looked after my mum so
well in spite of her extremely high needs due to dementia. The managers are totally committed and know exactly what is going on at any time. The home is run in a very professional manner whilst maintaining attention to detail for each resident. Nothing is overlooked and my mum was treated with kindness and dignity. Although visiting was difficult I was allowed Zoom calls whenever I wanted.

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Review from S W (Partner of Resident) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My partner told me he had never been to a place like it. No matter what happened, someone was always there to help, they took it in their stride and nothing was too much trouble. He constantly said he was very comfortable.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Field House Care Home

Thank you for sharing your lovely experience with us, we are so please that your partner was happy with our services. Please let us know if there is anything else we can do.


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Review from Liz S (Daughter of Resident) published on 23 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum and Dad stayed at Field House, Dad for two years and Mum for five years. Although very sad to leave their own home, they soon realised Field House was a very comfortable home from home. The staff were always very friendly, professional and respectful. Nothing was too much trouble. It was a great
comfort for the family during lockdown that they could be confident that Mum was being very well cared for.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Field House Care Home

Thank you for sharing your experience with Field House with us, we really appreciate your lovely comments. We are so pleased that you had confidence in the care that they provided for your parents. Please let us know if there is anything we can do for you.


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Review from Z T (Respite Resident) published on 10 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very well looked after. Assistance when required all with kindness and respect. This has been a very welcoming respite experience and all the staff have executed in their caregiving reassurance as and when required - I am very happy to recommend Field House. Thank you very much.

Reply from Melanie Cope, Customer Service Adviser at Field House Care Home

We are so glad to hear you would recommend us to others, and that you felt well cared for during your time here. Thank you for taking the time to leave such a lovely review!


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Review from Derek H (Son of Resident) published on 21 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father went into Field House in August as he was no longer able to safely look after himself at home. Unfortunately, it was known that his time was limited due to his failing health.
From day one the team could not do enough to make him feel welcome, safe and happy. As such he settled in quickly
and benefitted hugely from the care and regular contact he had. He definitely seemed to improve in both health and attitude to life.
Clearly current circumstances meant visiting was difficult but the team did everything they could to facilitate and encourage contact with the family. In writing this review I am reliant on just 2 visits but also on our family's experiences when my mother was resident.
I was very impressed by the standards they maintained and the efforts taken to ensure the safety of father and their other charges.
As expected, my father was not with them for very long but I am grateful for the care and support they provided to him and our family in this difficult time.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Field House Care Home

Thank you for your kind words. We are very sorry about your loss. Please let us know if there is anything else we can do for you or your family.


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Review from H C (Resident) assisted by family/friend published on 9 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience at Field House Care Home was a very happy one. My stay was only short, but the care and attention to detail was wonderful, any problems I might have had were solved with good grace and a smile. Such a great team working together made the home a great place to recuperate.

Reply from Emily Wilson, Customer Services Adviser at Field House Care Home

We really appreciate your kind words regarding Field House. We are so pleased that you enjoyed your stay with us and that you're happy with the care that was provided. Please let us know if there is anything we can do to help you in the future.


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Review from Ruth G (Daughter of Resident) published on 22 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been in the care home for over a year now. It is such a relief to know that she is safe and so well cared for, especially over the period of lockdown. Video calls, FaceBook photos and phone calls have kept us in contact. The staff are always helpful, polite and respectful towards mum which
makes her feel cared for and happy. She could not be in better hands.

Reply from Greta Narbutaityte, Customer Adviser at Field House Care Home

We are very happy to hear you can feel at ease with your mother in our care. Thank you for your kind words.


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Review from A H (Friend of Resident) published on 15 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend was cared for very well for 5 years at Field House. She was always looked after with great patience, particularly so as she was a little eccentric. She died on 21st May during the lockdown period. Staff had been really helpful, keeping in touch with me regularly and arranging a phone video
call on her birthday. She couldn't have been in a better place.

Reply from Greta Narbutaityte, Customer Adviser at Field House Care Home

We are saddened to hear about your loss. Please let us know if there is anything else we can do for you or your family.


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Review from E B (Sister of Resident) published on 25 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During my almost everyday visits to my sister, I found the staff to be very polite, pleasant and helpful. My sister was there for end of life care and I think she was accepting that she was in the best place when she could no longer stay in her own home. She was allowed to bring in some small items
of furniture, pictures and other personal items, which made her room seem more homely. Although sometimes she was uncomfortable from her illness, she was treated with care and respect and was as happy as she could be in the circumstances. It was unfortunate that due to lockdown restrictions she did not have visitors for the last nine weeks of her life but that was not the fault of the care home.

Reply from Greta Narbutaityte, Customer Adviser at Field House Care Home

We are saddened to hear about your loss. Please let us know if there is anything else we can do for you or your family.


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Review from S C (Daughter of Resident) published on 10 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff were extremely professional, friendly, caring and understanding towards mum and our family.

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Review from Daniel M (Son-in-law of Resident) published on 20 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father in law went into the care home due to end of life care. The care and attention the home gave him was amazing and I cannot fault their professionalism and dedication to him while he was in the care home. They are a special group of people that made sure his final days were as dignified and
pain free as possible.

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Review from N B (Father of Resident) published on 23 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was very comforting to us that the nursing team was so dedicated and professional in looking after her. Alongside were the wonderful carers who were so very gentle and considerate in the way they looked after her.

Reply from Greta Narbutaityte, Customer Adviser at Field House Care Home

Thank you for taking the time to leave your review, we really appreciate the kind words.


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Review from Penny E (Daughter of Resident) published on 17 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum initially went into Field House 15-months ago for end of life care after a fall, followed by 3-weeks in the hospital. We as a family can’t thank all you wonderful carers enough for your amazing care and attention you gave to Mum during this time.
The fabulous chefs came in regularly to discuss
her food likes/dislikes to encourage her to eat. All staff are caring and get to know the needs of their residents. I believe you all became her second family over this time as her world became smaller.
She was bed-bound by her choice, but the regular check-ups by various staff throughout the day kept her occupied, even more so since we couldn’t visit. She constantly said how grateful she was for all the care and attention she was given. We as a family can’t thank every single person enough for looking after our mother the way you did!

Reply from Greta Narbutaityte, Customer Adviser at Field House Care Home

Thank you for trusting us with your mothers care. We really appreciate the kind comments.


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Review from Paul F (Husband of Resident) published on 1 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my Wife is receiving despite the current Covid-19 crisis is amazing; the communication from the home is also good. I am extremely confident that she will continue to receive care that is in my mind second to none.

Reply from Greta Narbutaityte, Customer Adviser at Field House Care Home

Thank you for such lovely feedback. We are very happy to hear your wife is well looked after.


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Review from Janet W (Wife of Resident) published on 12 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my husband was only in the home for two weeks, the staff were amazing, very professional, caring and friendly. Nothing was too much trouble for any of them. At the end of my husband's life, the staff showed so much care and dignity towards me and my daughter.

Reply from Greta Narbutaityte, Customer Adviser at Field House Care Home

We are very saddened about your loss. Thank you for your kind comments.


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Review from J N (Daughter-in-law of Resident) published on 9 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My late father-in-law was well cared for and happy during the last two years, until his death this week.

Reply from Greta Narbutaityte, Customer Adviser at Field House Care Home

We are so sorry to hear about his passing. Hopefully, you can go away from this feeling like your father-in-law received the best possible care.


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Review from R R (Respite Resident) published on 24 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have enjoyed my stay here for respite and now feel confident to go home. It has been great to have a shower every morning and look forward to my meals. I find the bathroom cold. The staff are very friendly and helpful. For some reason or other, I have not been sleeping very well so hopefully, that
will change when I go home. (I'm not good at sleeping anyway).

Reply from Catherine Smith, Senior Marketing & Development Manager at Field House Care Home

Thank you for your review. It's great to hear that you enjoyed your stay and feel confident enough to go home. I'll pass on your comments regarding the bathroom to the home. Best wishes and I hope your sleep improves soon! Regards.


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Review from A L (Wife of Resident) published on 26 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very, very impressed by the standards which were extremely high in Field House. I could not have wished for the food, cleanliness and support of the staff to be better. Every aspect of care was managed in a professional way.

Reply from Greta Narbutaityte, Customer Adviser at Field House Care Home

Thank you for taking the time to leave such lovely comments.


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Review from Sheila H (Wife of Resident) published on 21 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I cannot praise Field House enough. Everyone treated my husband with thoughtfulness and respect. I have been made to feel very welcome there and invited back whenever to visit.
I would undoubtedly recommend Field House to anyone who had to choose a care home for themselves or a family member.

Reply from Greta Narbutaityte, Customer Adviser at Field House Care Home

We appreciate your kind words and thank you for choosing Field House to care after your husband.


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Current Review Score: 9.7 (9.654)

Overview of Review Score

The Review Score of 9.7 (9.654) out of 10 for Field House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.654 for Field House Care Home is calculated as follows: ( (109 Excellents x 5) + (51 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 162 Ratings = 4.654

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Field House Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Nov 2023

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 25 Feb 2025

Spacious rooms available for nursing and residential care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.


Awards / Recognitions (0)

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