Field House Care Home

8 Townsend Road, Harpenden AL5 4BQ
Submit a Review
9.7 109 Reviews
  • Field House Care Home, Harpenden
Field House warmly welcomes those in need of nursing, residential, short stay care. Residents can stay for a day, a few weeks, a month – however long their loved one needs support. They’ll get to relax and meet new friends, giving you complete peace of mind. The home has a dedicated respite room which can be booked up to a year in advance, staff are happy to accept last-minute requests too.

Field House is an elegant Edwardian residence in a quiet neighbourhood, modernised former private house that has many stylish comforts, such as an oak-panelled lounge, fireplace and an ornate ceiling. Secluded gardens, each with a shady pergola, enable clients to make the most of the summer weather.

Residents have their personal plan in place to ensure their dietary tastes are accounted for, and snacks and refreshments can be enjoyed throughout the day.

There's a great atmosphere and the staff encourage residents to get involved as much as they’d like. To help residents feel at home, they take the time to get to know them. The home can then tailor activities to their interests and hobbies too. From activities such as community quizzes, crafts and flower arranging to tea dances and fetes, there is so much for residents to enjoy.

Being close to the station means some on-street parking restrictions apply but the team will happily issue you a pass.

Follow the home on Facebook to find out more about the great things that go on day to day, search 'Bupa UK Field House care home'.

Show Field House Care Home on the Map

Care Provided by Field House Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 35 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Cibi John (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (35)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2007

Funding & Fees Guide for Field House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. We’re a ten-minute walk into the village-like centre of Harpenden. Within an easy drive are Whipsnade Zoo, Batford Springs Nature Reserve and Stockwood Discovery Centre, and there are several pay-and-play golf clubs within five miles.


  • Parking

  • Parking permits available from the receptionist for the duration of visits at the home.


Field House Care Home Reviews (109)

Total of 109, showing 61-80
9.7

Field House Care Home has a Review Score of 9.7 (9.654) out of 10, based on 14 reviews in the last 2 years. Over all time Field House Care Home has 109 reviews.

Overall Experience

  • 75
  • 33
  • 1
  • 0
  • 0

Date Published

109
4
8
14
95

Review from Erica D (Daughter of Resident) published on 5 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough regarding Field House. The wonderful staff without exception were caring and experienced.
They treated Mum with kindness and respect. Meals were lovely.
Activities were always organised every day and Mum spent a very happy, comfortable three years there.
When the end
came she was treated with exceptional kindness and dignity.

Reply from Greta Narbutaityte, Customer Adviser at Field House Care Home

Thank you for taking the time to leave such a lovely feedback. We really appreciate your kind words.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tessa T (Daughter of Resident) published on 18 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were recommended to Field House by the family of another long term resident and a friend who had worked there. It proved to be the best decision for her care I could ever have made. She first enjoyed a couple of periods of respite and then became a long term resident for two years.
I did not have
one concern during all this time, although my mother was very frail when she went into care. Indeed, she became mentally stronger, benefitting hugely from leaving hospital care, as the staff at Field House provide a very personal service, take time to get to know the residents who they treat with dignity at all times.
Even though my mother was not able to join in many activities in the lovely communal rooms, entertainers always visited my mother in her room and she particularly enjoyed the little dogs coming to see her.
The care home manager is outstanding and understood my mother's very complex needs. I would not hesitate in recommending Field House to anyone.

Reply from Greta Narbutaityte, Customer Adviser at Field House Care Home

Thank you for taking the time to leave such a lovely review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B R (Respite Resident) published on 21 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My short stay in Field House has been very comfortable with a very comfortable bed.
The staff were very friendly and were good with each other.
The food was always well presented and the menu was varied and very enjoyable.

Reply from Greta Narbutaityte, Customer Adviser at Field House Care Home

Thank you for taking the time to leave your review. We are very happy to hear you enjoyed your short stay with us and hope to see you again soon.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from I W (Wife of Resident) published on 14 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Field Care Home helped me out in a crisis and I was extremely grateful. They looked after my husband well and I felt confident to leave him in their care. I will be most happy to use this service in the future.

Reply from Greta Narbutaityte, Customer Adviser at Field House Care Home

Thank you for your kind words. We hope to see you again soon.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Craig T (Grandson of Resident) published on 12 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Would like to say that all staff at Field House are amazing, supportive, caring and friendly people we have ever met, were amazing throughout my Nan's stay brought a lot of joy, comfort to her stay would highly recommend to anyone. Thank you all at Field House for being amazing. Thank you.

Reply from Greta Narbutaityte, Customer Adviser at Field House Care Home

Thank you for your praise. We are very happy to hear you can feel at ease with your nan in our care and that she feels like a part of our Field House family.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K B (Daughter of Resident) published on 22 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care that my father is getting at Field House Care Home. He seems very content and I have seen an improvement in his behaviour since arriving.

Reply from Greta Narbutaityte, Customer Adviser at Field House Care Home

Thank you for your feedback. We are delighted to hear about your fathers improvement. Please let us know if there is anything we can do to make his stay as comfortable as possible.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M W (Son of Resident) published on 22 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent standard of accommodation and caring friendly staff. I did look at other homes and the quality of the rooms was far inferior. The range of activities and father was taken out on trips on several occasions. (Museum, garden centre and another home for a function). I would recommend.

Reply from Greta Narbutaityte, Customer Adviser at Field House Care Home

Thank you for your praise. We have a genuine regard for our residents well being, therefore it is always a delight getting positive feedback from families and friend of residents. Thank you again, for trusting us with your fathers care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A M (Daughter of Resident) published on 26 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Both my parents needed care. Mum first, followed by Dad three months later. Field House was ideal at the time as it is local and easy for friends to visit, however it was a long way for family to visit regularly. The staff were very professional and caring and tried very hard to make living at Field
House feel like home. They encouraged participation in a variety of activities wherever possible. However not all the rooms have ensuite facilities which at times made things difficult. Being a BUPA care home, they are pricing themselves out of the market. Field House is an old property made into a care home, with narrow corridors, stairways, some of the rooms are quite dark and small, but the staff do give a good level of care and commitment.

Reply from Greta Narbutaityte, Customer Advisor at Field House Care Home

Thank you for taking the time to leave your review. We are happy to hear you feel like a part of our Field House family. However we certainly will discuss your feedback with the home’s manager to help them continually improve their service.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G J (Daughter of Resident) published on 11 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum had pneumonia twice in the hospital eighteen months ago. I was told by the doctors that she would get it again as the pneumonia was food related. She left the hospital bed bound and more confused than when she went in. She moved into Field House and has been looked after. She has deteriorated
gradually over time. Over the past two months, she has been fed, kept clean and looked after by the staff. They have been fantastic to me too.

Reply from Greta Narbutaityte, Customer Adviser at Field House Care Home

Thank you for taking the time to leave your review. We are pleased to hear about your positive experience and appreciate your comments of our home. We will certainly share your feedback with the homes manager. The Bupa Customer Care Team


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J G (Respite Resident) published on 4 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Useful time to recuperate between hospital and home.
Staff very kind and helpful.

Reply from Josephine Gaupholm, Customer Adviser at Field House Care Home

Thank you for your review of Field House Care Home. We are pleased to hear that you had a positive experience at the home and appreciate your comments regarding the staff being kind and helpful. We will share your comments with the home manager. The Bupa Customer Care Team


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine S (Daughter-in-law of Resident) published on 9 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Both my partner's parents lived in Field House for some years. They were not easy people, unused to interaction with others, but Field House staff really worked hard to cater for their needs. I was always able to find someone with whom I could discuss concerns and felt that these were listened to and,
usually, acted upon.
I would single out the quality of the food, which always looked appetising and offered a reasonable variety; it was certainly much better than the food offered to my own mother in a different care home. Laundry services were very efficient, and the general level of cleanliness very good. I did sometimes think the activities were less than inspiring, but I realise that this is a very challenging area and indeed my "in-laws" did not want to participate.
The staff team was well motivated and the atmosphere always seemed to be very positive. Turnover was pretty low, so residents could build relationships with carers and nursing staff.

Reply from Josephine Gaupholm, Customer Adviser at Field House Care Home

Thank you for your review of Field House Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the quality of the food and care your in-laws received. We will share your comments with the home manager. The Bupa Customer Care Team


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S L (Daughter of Resident) published on 5 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very happy with the quality of care at Field House. The staff are all very friendly, kind and supportive and some have a fabulous sense of humour, a very welcome attribute when dealing with difficult circumstances.
Mum has enjoyed the food and the warm welcome.

Reply from Josephine Gaupholm, Customer Adviser at Field House Care Home

Thank you for your review of Field House Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the quality of care your mum had received from the home. We will share your comments with the home's manager. The Bupa Customer Care Team


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alan M (Respite Resident) published on 19 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a fall on the pavement, I was taken by ambulance to the hospital for x-ray to my pelvis which was (slightly) fractured. After several weeks in hospital, I was transferred to Field House for rehabilitation (4weeks). The atmosphere there was welcoming and the staff efficient and very friendly and
yet there was clearly an underlying discipline. My stay was enjoyable.

Reply from Josephine Gaupholm, Customer Adviser at Field House Care Home

Thank you for your review of Field House Care Home. We are pleased to hear that your stay was enjoyable and appreciate your comments regarding the welcoming atmosphere and friendly staff. We will share your comments with the home's manager. The Bupa Customer Care Team


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elizabeth C (Sister of Resident) published on 5 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a visitor, I have found the staff pleasant and kind at all times.

Reply from Josephine Gaupholm, Customer Adviser at Field House Care Home

Thank you for your review of Field House Care Home. We are pleased to hear that you have had a positive experience at the home and appreciate your comments regarding the kindness of the staff. We will share your comments with the manager. The Bupa Customer Care Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nichola T (Daughter of Resident) published on 28 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was only at Field House for a short time before he sadly passed away. During his stay, he was very well looked after by a great team who do an amazing job. Not long after he went to Field House he celebrated his 90th Birthday. The staff laid on a lovely lunch for him, my family and a couple
of his friends and even cooked him his requested meal. It is small things like this that are really appreciated and shows the level of care and compassion Field House gives to its residents.

Reply from Andrew Hyland, Customer Adviser at Field House Care Home

Thank you for your review. We are pleased to hear about your positive experience and it's the personal touches we provide for our residents that make the difference. We appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A M (Relative of Resident) published on 14 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin's health and peace of mind have improved immensely during his time at Field House. Staff have all shown both professionalism and kindness.
The food has been good and the accommodation very well presented and comfortable. I have no reservations about recommending this home or about my cousin
returning should he need to.

Reply from Gabriella Mills, Customer Adviser at Field House Care Home

Thank you for your review. We are pleased to hear your cousin had a positive experience at Field House and with the staff. Your comments are greatly appreciated and will be shared with the home's manager.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David B (Son of Resident) published on 24 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved in 15 months ago. The move was easy and the staff are helpful, friendly and caring from the start. The manager is very good, clear communication with us and my father. He is always clean as is his room and the home.
Medication is administered efficiently. His health issues are reacted
to quickly and the home seems to have a good relationship with Gp's and other service providers.
The staff seem to go "The extra mile" my father is happy!

Reply from Stephen Rondel, Customer Adviser at Field House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anne H (Daughter of Resident) published on 23 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been very weak and poorly during this last month, but the care and attention she has received at the home has been absolutely wonderful. Nothing has been too much trouble for the staff and they have bent over backwards to ensure that she is comfortable, fed with that she would like and
kept a close eye on. We are extremely grateful for all their care and attention. We, (the family), can find no fault with the home or staff.

Reply from Stephen Rondel, Customer Adviser at Field House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about the care at our home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Katrina M (Daughter of Resident) published on 9 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has lived in Field House Care Home for just over a year now. During this time, I have nothing but praise to say about it. The staff have treated him with care, kindness, respect and dignity. They have adapted to his changing care needs involving us closely with all aspects of his care. All
the staff have always been supportive to us as a family and have shown kindness and understanding to my 91-year-old mother when we bring her to visit her husband of 70 years. They have tried their best to make it as much like home as possible.

Reply from Natalie Krisman, Customer Services Administrator at Field House Care Home

Thank you for your kind words and I'm pleased to hear you and your family have felt at home and welcomed by our caring staff and that you're happy with your father's care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M P (Resident) published on 21 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I came to Field House on 16th January following a week in hospital suffering from pneumonia. What I needed was somewhere quiet where I would be cared for whilst I recovered sufficiently to return home and, with carers, to live in my own home. Field House has met my needs. The staff are friendly and
helpful. The home is very well equipped and comfortable. If I need respite care again I would hope to find a place here.

Reply from Jayne Duck, Customer services administrator at Field House Care Home

Thank you for your review. I hope that you are now back in good health and when you next need a little bit of pampering you will come and stay with us again for some respite care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.654)

Overview of Review Score

The Review Score of 9.7 (9.654) out of 10 for Field House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.654 for Field House Care Home is calculated as follows: ( (109 Excellents x 5) + (51 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 162 Ratings = 4.654

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Field House Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Nov 2023

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 25 Feb 2025

Spacious rooms available for nursing and residential care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.


Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet