Field House Care Home

8 Townsend Road, Harpenden AL5 4BQ
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9.7 109 Reviews
  • Field House Care Home, Harpenden
Field House warmly welcomes those in need of nursing, residential, short stay care. Residents can stay for a day, a few weeks, a month – however long their loved one needs support. They’ll get to relax and meet new friends, giving you complete peace of mind. The home has a dedicated respite room which can be booked up to a year in advance, staff are happy to accept last-minute requests too.

Field House is an elegant Edwardian residence in a quiet neighbourhood, modernised former private house that has many stylish comforts, such as an oak-panelled lounge, fireplace and an ornate ceiling. Secluded gardens, each with a shady pergola, enable clients to make the most of the summer weather.

Residents have their personal plan in place to ensure their dietary tastes are accounted for, and snacks and refreshments can be enjoyed throughout the day.

There's a great atmosphere and the staff encourage residents to get involved as much as they’d like. To help residents feel at home, they take the time to get to know them. The home can then tailor activities to their interests and hobbies too. From activities such as community quizzes, crafts and flower arranging to tea dances and fetes, there is so much for residents to enjoy.

Being close to the station means some on-street parking restrictions apply but the team will happily issue you a pass.

Follow the home on Facebook to find out more about the great things that go on day to day, search 'Bupa UK Field House care home'.

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Care Provided by Field House Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 35 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Cibi John (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (35)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2007

Funding & Fees Guide for Field House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. We’re a ten-minute walk into the village-like centre of Harpenden. Within an easy drive are Whipsnade Zoo, Batford Springs Nature Reserve and Stockwood Discovery Centre, and there are several pay-and-play golf clubs within five miles.


  • Parking

  • Parking permits available from the receptionist for the duration of visits at the home.


Field House Care Home Reviews (109)

Total of 109, showing 81-100
9.7

Field House Care Home has a Review Score of 9.7 (9.654) out of 10, based on 14 reviews in the last 2 years. Over all time Field House Care Home has 109 reviews.

Overall Experience

  • 75
  • 33
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Date Published

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Review from Mike S (Son of Resident) published on 21 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Needed urgent short-term convalescent care for my mother who was on the point of discharge from hospital after an urgent operation.
The management and staff could not have been more understanding and helpful. Stress levels immediately reduced! The actual care my mother then received was superb. The
atmosphere was truly friendly and welcoming.

Reply from Jayne Duck, Customer Services Administrator at Field House Care Home

Thank you for your review and kind words. I hope that your mother is now back in good health.


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Review from M S (Husband of Resident) published on 19 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Field House was well run, warm and the food was generous and well cooked. The staff were friendly and the level of staffing was good. I would recommend Field House.

Reply from Jayne Duck, Customer services administrator at Field House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from Christine F (Resident) published on 17 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good, well looked after. Staff excellent.

Reply from Jayne Duck, Customer services administrator at Field House Care Home

Thank you for your review. I'm so glad to hear that you are well cared for and think of our staff as excellent.


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Review from Helen C (Daughter of Resident) published on 14 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was with the utmost reluctance that we surrendered the care of our dear mother to Field House but advanced stages of Parkinsons and Alzheimers prevented us from continuing to care for her safely at home. We quickly discovered, however, that we had not "abandoned" her, encouraged as we were to visit
as often and for as long as we wished at any time of the day or night. Staff members in all areas (including kitchen, laundry, housekeeping etc) welcomed us, often by name, with bright smiles and friendly comments, thereby empowering us to participate in mum's daily activities as if we were a member of the team.


In contrast to other homes I've visited, carers and management were highly visible and never "huddled" in a corner complaining about their lot.
They genuinely care for the well-being of residents, taking great pains to dress them smartly and ensure a sense of dignity and good-humour. The incredible nursing staff contribute greatly to a sense of consistency, often demonstrating alternative skills to carers. Field House became our "second home" and staff our extended family.


Reply from Jayne Duck, Customer Services Administrator at Field House Care Home

Thank you for your review and kind words about our staff. I'm so glad to hear that your mind was put at ease knowing that you can be part of everything and that you look upon the staff as your extended family.


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Review from M D (Resident) published on 14 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Respite care between hospital and return to apartment proved satisfactory and beneficial.

Reply from Jayne Duck, Customer services administrator at Field House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


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Review from Simon W (Son of Resident) published on 20 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever I visit my father at Field House, I often think that I would like to stay here myself. The residency is always clean and fresh and plenty of staff are on hand to mind and assist the residents, and are always welcoming to those of us who come to visit our loved ones.

Reply from Jayne Duck, Customer Services Administrator at Field House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from Tina W (Daughter of Resident) published on 20 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad came to Field House Care Home in May 2016. After viewing several homes, Field House Care Home was the most homely we found. From the moment we walked into reception, it was welcoming. The staff from management, carers, housekeeping and kitchen were all involved in his care and our care as a family.
It was like we had an extended family.

Reply from Jayne Duck, Customer Services Administrator at Field House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from P F (Son of Resident) published on 16 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Experience at Field House was enjoyable and I thank all the staff for the care during my time spent here. I will recommend in the future. Thank you.

Reply from Jayne Duck, Customer Services Administrator at Field House Care Home

Thank you for your review. So glad that you enjoyed your stay with us.


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Review from A D (Son of Resident) published on 7 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We could not have been more satisfied with the care and attention afforded to our father over the three weeks he spent at Field House.
The dedication and professionalism of all the staff - care, nursing, admin and support was truly outstanding.

Reply from Jayne Duck, Customer Services Administrator at Field House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager


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Review from Barry B (Son of Resident) published on 1 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Field House is on the whole a good home; well run and with many very caring staff who took time to get to know my mother and make her comfortable and meet her needs. Having looked at other homes prior to deciding on Field House, I am satisfied that Field House is amongst the best in the area.
My comment
would be that what is needed is consistency of good service across all staff as this did vary, sometimes not to our liking.
Also good communication is needed as staff didn't always have the same message. Looking back though, I am pleased that we (my wife and I) decided to place my mother in Field House.

Reply from Simone Berkeley, Customer Service Advisor at Field House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate you sharing this with us; we will pass the comments to the home manager.


The Bupa Customer Care Team.


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Review from B B (Resident) assisted by family/friend published on 5 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I had a good stay and was made to feel most welcome.

Reply from Emily Wilson, Customer Service Administrator at Field House Care Home

Thank you for your kind review, I am most pleased that you enjoyed your stay at Field House Care Home. The Bupa Customer Care Team.


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Review from M G (Resident) published on 9 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was so relieved to be offered a room for short term recuperation. I had been very ill for over two weeks (chest infection) support at home by rapid response nursing team, lost half a stone in a week (to 6 and a half stone). It was such a change to be looked after, have my meals and generally receive
some TLC.
Food and refreshments available throughout the day and nothing was too much trouble for the carers. They anticipated everyone's needs and were friendly without being patronising. I definitely made the right decision in staying here, it gave me a much-needed stepping stone to my recovery.

Reply from Jayne Duck, Customer servicies administrator at Field House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from CG (Daughter of Resident) published on 9 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum had another comfortable week's respite in Field House Care Home over new year. Staff including the manager responded well to requests to meet her specific needs. Thank you.

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Review from Peter G (Son of Resident) published on 2 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A friendly and caring environment where my mum flourished. The staff seemed to genuinely care about mum and her welfare.

Reply from Jayne Duck, Customer Services Administrator at Field House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Anne P (Wife of Resident) published on 26 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great team and lovely to deal with -- efficient, warm and competent. They put the meaning back in 'care' because that's what you get here, not just provision. Until we found Field House it had been a very long time since my husband had survived respite breaks without having to come home after a few
days or ending up in the hospital, so it's a great resource. We're using regular daycare there too so I get a day off a fortnight to do jobs -- impossible otherwise as he can't do anything for himself or walk or talk and needs someone with him 24 hours a day. He comes home looking well and happy and cheerful, which is priceless. Getting breaks without also juggling guilt and anxiety means I can do my bit better, and continue to enjoy my husband's company, indomitable spirit and flashes of humour. Brilliant!

Reply from Lydia Waller, Custmer Service Administrator at Field House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Margaret C (Daughter of Resident) published on 16 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother was welcomed at Field House Care Home in November 2015, for end of life care. Mum was 98 and had dementia. She came straight from hospital, where doctors gave her only a few weeks to live. At Field House she received top rate professional care and nursing, delivered by all staff with love
and respect.
Mum was bedridden but, at Christmas she was taken in a wheelchair for carols, pantomime and party and Xmas Lunch, which she enjoyed. At Easter, staff made Easter Bonnets for the residents, Mum loved this and with the wonderful care she received she lived for 7 months. I will always be grateful to the Manager and Staff for the extra time the family had with Mum. We were made welcome at any time in a lovely, family atmosphere.
Regular meetings for relatives were held to discuss matters arising. Families were encouraged to attend these and social events. Outings for residents are arranged on a regular basis and arts and crafts are encouraged.
I would highly recommend this Nursing Home.

Reply from Rachel Elliott, Customer Service Administrator at Field House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Ben C (Relative of Resident) published on 5 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First class care in a very helpful manner.

Reply from Rose Pickering, Customer Service Administrator at Field House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from June B (Resident) published on 1 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find that things at this care home are very pleasant. The staff were very busy and helpful when they could be but very over-worked. The food was very good and tasty but sometimes small portions, but I would recommend this care home.

Reply from Emily Wilson, Customer Service Administrator at Field House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from G F (Resident) published on 16 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I had a weeks respite care in this BUPA care home which I enjoyed as I didn't have to do anything. I have severe osteoporosis and arthritis and find it very painful and difficult to do anything. The meals were good and always a choice. If you wanted them in your room OK, if not was taken in a wheelchair
to the dining room. There were activities if you liked every day. My room was pleasant with ensuite. The building was a bit of a maze, though. They grow all their own vegetables, have a pleasant patio garden, nice to sit in if not raining. Plenty of night staff. The manager comes every day to check all is well. Daily papers can be ordered. There is a hairdresser and manicurist if you want. A team of registered nurses. There is an on-site laundry and now I am back home I realise just how good it all was.

Reply from Rose Pickering, Customer Service Administrator at Field House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Martin D (Friend of Resident) published on 21 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the home to be very friendly and very efficient. I found the homes attitude to involving residents in activities to be first class but also they were allowed their own space when required. Food was very good and a great deal of thought given to healthy and nourishing meals. A happy feeling by
all staff is ensured residents feel safe and respected and I would sum up by saying it is run as a very friendly, professional home.

Reply from Emily Wilson, Customer Service Administrator at Field House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Current Review Score: 9.7 (9.654)

Overview of Review Score

The Review Score of 9.7 (9.654) out of 10 for Field House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.654 for Field House Care Home is calculated as follows: ( (109 Excellents x 5) + (51 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 162 Ratings = 4.654

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Field House Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Nov 2023

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 25 Feb 2025

Spacious rooms available for nursing and residential care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.


Awards / Recognitions (0)

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