Hatfield Nursing Home

Tamblin Way, Hatfield AL10 9EZ
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9.7 92 Reviews
  • Hatfield Nursing Home, Hatfield
Hatfield Residential and Nursing Home provides award-winning compassionate care for residential, dementia and nursing needs.

The purpose-built modern interior offers residents spacious, private bedrooms with ensuite facilities, as well as plenty of communal spaces to enjoy, including a pub, a movie room, a retro sweet shop, a cafe area, a hairdressing salon and a large enclosed wheelchair-friendly garden.

In November 2024, the homes' deputy manager was awarded the Compassion Award for Residential Care at the Hertfordshire Care Awards.

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Care Provided by Hatfield Nursing Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 118 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Alina Verescu (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (118)
    • Single Rooms with ensuite Wet Room (118)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Hatfield Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,300 – £1,300
    • Self-Funded Residential Dementia Care £1,300 – £1,300
    • Self-Funded Nursing Care £1,400 – £1,400
    • Self-Funded Nursing Dementia Care £1,500 – £1,500
    • RESPITE Self-Funded Residential Care £1,300 – £1,300
    • RESPITE Self-Funded Residential Dementia Care £1,300 – £1,300
    • RESPITE Self-Funded Nursing Care £1,400 – £1,400
    • RESPITE Self-Funded Nursing Dementia Care £1,400 – £1,400

  • Respite Care Fees are subject to an assessment of individual needs.
  • (these prices are only a guideline, please contact Hatfield Nursing Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Hatfield Nursing Home Reviews (92)

Total of 92, showing 21-40
9.7

Hatfield Nursing Home has a Review Score of 9.7 (9.719) out of 10, based on 21 reviews in the last 2 years. Over all time Hatfield Nursing Home has 92 reviews.

Overall Experience

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Date Published

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Review from K P (Son of Resident) published on 12 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would thoroughly recommend this care home to anyone thinking of moving a loved one into care. My mother has been a resident for nearly nine years now, and whilst a change of ownership has occurred relatively recently can say that the overall standard of care has always been quite high. Although my
mother suffers from dementia and is unable to communicate verbally, I will say she is very well looked after and have no complaints whatsoever.

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Review from Margaret G (Daughter of Resident) published on 12 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good home.
Very friendly staff.

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Review from K W (Daughter of Resident) published on 4 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

There is a wonderfully warm, kind, caring team of people in Hatfield Nursing Home, who have cared for my Mum since June 2021. She moved from another care home, and immediately there was a stark contrast with their approaches to looking after older people. This team have looked after Mum with compassion,
skill, humour and above all person and family-centredness. Nothing is too much trouble.
The room is clean, the food is good, communication excellent and the home is supported by a good GP surgery. There has been a change in management and the nurses and carers have kept up their high standards.
Thank you Hatfield - you have been the best choice of nursing home we could have made for Mum. Keep up the great work.

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Review from S D (Wife of Resident) published on 20 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were extremely pleased with my husband's recent respite stay. The staff are wonderful and very caring, dealing with any worries promptly and putting my husband at ease. Will definitely stay again and highly recommend this excellent care home.

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Review from Kim R (Daughter of Resident) published on 22 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Staff are always friendly and helpful. Mum's room always needs a good hoover/clean.
Five new tops missing since Christmas. Mum's clothes are always missing/replaced with other residents.

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Review from N L (Daughter of Resident) published on 11 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, no complaints, staff always friendly, helpful.
Mum is happy "most of the time" and probably when not, it's more how she is that particular day.
Sometimes room could feel a bit clearer for visitors - but appreciate time/staff shortages play a part after last two years.

Reply from Fae Doherty, Senior Marketing Officer at Hatfield Nursing Home

Thank you for taking the time to review our home. We really appreciate your kind words and your feedback. We will be sure to pass this onto our team. Best wishes.


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Review from Y N (Daughter of Resident) published on 27 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all extremely nice and helpful. The rooms are clean with ensuite bathroom. It's always lovely and warm. Furthermore, my father feels safe and secure. It's a great home and it was his choice to stay.

Reply from Fae Doherty, Senior Marketing Officer at Hatfield Nursing Home

Thank you so much for your kind words about our home and team. It's wonderful to hear how safe your father feels in our care. Best wishes.


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Review from L W (Daughter of Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staffing levels seem much lower than my last visit inside the building, in March 2020, but the care seems to be as good. I have not visited during Covid as I wanted a hug, but I cannot have that. It is easier now to visit and do things, like sorting clothing. I know that I cannot stop and talk to
other residents as I did in the past, but we enjoyed saying hello as I walked past.

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Review from Isabel P (Niece of Resident) published on 15 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention shown by all the staff at Hatfield Residential and Nursing Home was wonderful. My Aunt didn't want to go home as she made some lovely friends. I always enjoyed visiting her and felt comfortable leaving her in such good hands.

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Review from M W (Daughter of Resident) published on 9 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mum arrived at the beginning of the year she has been cared for extremely well. The staff are all kind and caring. My mum always looks clean and well presented when I visit and I am completely reassured she is in the right place. I can't thank all of the staff enough for treating my mum with
the care and respect she deserves.

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Review from John D (Son of Resident) published on 25 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father, 96-years-old, particularly deaf, has received excellent respite care at Hatfield Home. The care home manager is super efficient and responsive to queries. I have not seen inside the home due to Covid isolation rules, but believe it to be of hotel class, and I know my father particularly enjoys
the food and standard of care received.

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Review from P H (Son of Resident) published on 25 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the reception team (especially one staff member) to be very friendly and very good at her job. I find the manager always very friendly and always working hard. I find the staff diligent in their work.

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Review from Aileen F (Resident) published on 14 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For the past few months, it is obvious that the work of staff at a care home has been more difficult. I can honestly say the management and staff there have risen to the occasion wonderfully. All safety rules, lockdown, spacing contact with the outside world have been carefully obeyed with compassion
and wisdom. We are all free of Coronavirus. Since I moved here two years ago, I have been impressed by the care taken to preserve the resident's dignity and wellbeing. Long may this continue.

Reply from Fae Doherty, Senior Marketing Officer at Hatfield Nursing Home

Thank you for such kind words about our home and team - it is so appreciated.


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Review from Louise (Daughter of Resident) published on 9 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care throughout covid has been amazing. My Dad was nursed through having the virus, all the restrictions were put in place sensitively, communication with family members has been great. My Dad remains happy there. The manager seems very caring, staff in my Dad's area are great. What a blessing he
ended up there to go through this difficult year. My NHS job involves visiting care homes, so I've seen a lot to compare against.

Reply from Fae Doherty, Senior Marketing Officer at Hatfield Nursing Home

Thank you for taking the time to review our home and for your wonderful feedback. It is much appreciated. Best wishes, Fae


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Review from Karen H (Daughter of Resident) published on 15 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found Mum's care home to be really good, even in these challenging times. We have had face time calls with her that the staff helped with. We cannot thank the staff enough for all their hard work and making sure that our mum is taken care of. We will always recommend Hatfield Care Home.

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Review from J F (Daughter of Resident) published on 10 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally, I am pleased with the care that has been given to my mother. Obviously, in these COVID times it is difficult to comment via direct observation as we are not allowed into the home. When I meet my mother outside she seems happy and appears to interact well with the staff. They say that she
seems happy, has a good sense of humour and is eating well.
She has moved rooms three times since she moved in for various legitimate reasons so I cannot visualise her in her surroundings at the moment and look forward to the time when we will once again be allowed to visit our family members in the home.
I get phone calls from the staff on her floor updating me for example if she has had a fall, seen a doctor or been tested for COVID (routine).
I have had very little contact from management so I feel that could be better. For example, I was not informed when it was possible to make an appointment to visit my mother, I only found that out when I rang and asked when this could happen.

Reply from Fae Doherty, Senior Marketing Officer at Hatfield Nursing Home

Thank you for taking the time to review our home and for your kind words about our team and the care your mother receives. Your feedback is truly invaluable to us, so I will be sure to pass this on. Best wishes, Fae.


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Review from Thomas B (Son of Resident) published on 21 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mum is getting is of a very high level. Not only is this administered to her now very high needs in a way that us technically excellent but all is done with a very warm and human touch. The carers and all who work at Hatfield Residential and Nursing Home are lovely people. I sleep better
at night knowing that Mum is in these lovely people's care.

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Review from A W (Husband of Resident) published on 13 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A universal positive attitude from everyone, helping, welcoming and listening. The home is clean and hospitable. I have visited every day for two and a half years, and have not found anything serious to challenge.
A weak area is the laundry, but I understand the difficulties, and they are doing a
difficult job.

Reply from Fae Doherty, Senior Marketing Officer at Hatfield Nursing Home

Thank you for your kind words about our home. The manager and the team will be grateful for your feedback. Best wishes, Fae.


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Review from S M (Stepdaughter of Resident) published on 13 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is excellent in every way. My mother's husband is at the home, she visits him once a week and has lunch with him, in the dining room. The food is excellent, his room is very nice and a good size. He is well looked after and stimulated by the staff. Even a nice place to visit, happy and relaxed
place to be. Love the Christmas atmosphere when I visited today.

Reply from Fae Doherty, Senior Marketing Officer at Hatfield Nursing Home

Thank you for such wonderful feedback about both our team and home, I will be sure to pass your kind words onto the manager and the team. Best wishes.


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Review from K H (Son of Resident) published on 6 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been involved with four other care homes, who do not care. This is the only one that cares for their residents. The staff are very helpful. If there are any problems, they are sorted straight away. Dad seems very happy here, which is so good.

Reply from Fae Doherty, Senior Marketing Officer at Hatfield Nursing Home

Many thanks for your wonderful review, I will be sure to pass this onto the manager and the team. Best wishes, Fae


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Current Review Score: 9.7 (9.719)

Overview of Review Score

The Review Score of 9.7 (9.719) out of 10 for Hatfield Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.829 for Hatfield Nursing Home is calculated as follows: ( (205 Excellents x 5) + (38 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 245 Ratings = 4.829

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.89 Points relating to the number of positive Reviews for Hatfield Nursing Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 118 registered maximum number of service users is 23.6. 21 Positive Reviews ÷ 23.6 = 0.89

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 13 Mar 2025

We have a number of bed space vacancies available. Enquire today to find out more!


Awards / Recognitions (9)

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Meet the Team (1)

Nicol

Nicol Tachie

Job Title: Deputy Manager

Joined: 2015

I have worked at Hatfield for over 9 years, progressing from a carer, to senior carer and into my current role as Deputy Manager. Alongside Aline, the Home Manager, I am responsible for ensuring the safety, care and comfort of our residents.


My proudest moment to date, is winning the Compassion Award for Residential Care at the 2024 Hertfordshire Care Awards.