Hatfield Nursing Home

Tamblin Way, Hatfield AL10 9EZ
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9.7 92 Reviews
  • Hatfield Nursing Home, Hatfield
Hatfield Residential and Nursing Home provides award-winning compassionate care for residential, dementia and nursing needs.

The purpose-built modern interior offers residents spacious, private bedrooms with ensuite facilities, as well as plenty of communal spaces to enjoy, including a pub, a movie room, a retro sweet shop, a cafe area, a hairdressing salon and a large enclosed wheelchair-friendly garden.

In November 2024, the homes' deputy manager was awarded the Compassion Award for Residential Care at the Hertfordshire Care Awards.

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Care Provided by Hatfield Nursing Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 118 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Alina Verescu (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (118)
    • Single Rooms with ensuite Wet Room (118)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Hatfield Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,300 – £1,300
    • Self-Funded Residential Dementia Care £1,300 – £1,300
    • Self-Funded Nursing Care £1,400 – £1,400
    • Self-Funded Nursing Dementia Care £1,500 – £1,500
    • RESPITE Self-Funded Residential Care £1,300 – £1,300
    • RESPITE Self-Funded Residential Dementia Care £1,300 – £1,300
    • RESPITE Self-Funded Nursing Care £1,400 – £1,400
    • RESPITE Self-Funded Nursing Dementia Care £1,400 – £1,400

  • Respite Care Fees are subject to an assessment of individual needs.
  • (these prices are only a guideline, please contact Hatfield Nursing Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Hatfield Nursing Home Reviews (92)

Total of 92, showing 61-80
9.7

Hatfield Nursing Home has a Review Score of 9.7 (9.719) out of 10, based on 21 reviews in the last 2 years. Over all time Hatfield Nursing Home has 92 reviews.

Overall Experience

  • 63
  • 27
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Date Published

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Review from Karen H (Daughter of Resident) published on 12 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My overall experience of Sanctuary Care, Hatfield is very good. Many carers have formed great relationships with my mum and she, for the most part, appears very relaxed and comfortable. I still feel there are times that the communication levels of some of the senior staff are questionable. My mum finds
it difficult to understand them and they are a bit too quick to carry out duties without really explaining what they are doing. I myself find it hard to understand at times.

Reply from Mary Tolladay, Home Manager at Hatfield Nursing Home

Thank you for your review and positive ratings and comments. In terms of communication, I really appreciate your feedback and we will be working very closely with you as a family to make sure this is resolved.


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Review from Gill B (Daughter of Resident) published on 16 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

In general, I can't fault the treatment of my mother, she has been looked after with compassion and respect and I have not observed anything I have been uncomfortable with. I have been informed of any problems in a timely manner. Some issues regarding room maintenance (table lamp not working, missing
television remote control etc) have taken a while to resolve but I can't find fault with the general behaviour towards my mum, which is peace of mind for me as I live quite far away and am not able to visit too regularly.

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Review from J C (Sister of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff are caring, kind and considerate. Happy atmosphere. Clean very comfortable rooms. Pleasant gardens well used in the summer. The food is adequate (didn't see main meals) Snacks and sandwiches are very good.
Loving nursing and care in our residents last days.

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Review from Tony C (Nephew of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was treated very well. The home is clean and well staff and very welcoming.
I am impressed by the care and attention provided by the staff. They care for and entertain the residents to a high level.

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Review from R S (Son of Resident) published on 16 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent a short time in the home in December. At all times we were very happy with the care, dignity and professionalism shown to her and her family. Many thanks.

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Review from Sophia V (Daughter of Resident) published on 15 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mother has recently moved into Hatfield Residential and Nursing Home and has been here for just over a month.
There is a warm and friendly atmosphere when you walk in.
The management and staff have made the transition very easy for us all and mother is now settled and happy. Her room is well maintained
and she has been able to have some of her own possessions around her.
The staff are caring, sympathetic and respectful towards the residents. The layout and security are very good also.

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Review from John B (Son of Resident) published on 12 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely staff, efficient and knowledgeable, helpful and professional. Rooms are clean and tidy.

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Review from Katherine M (Granddaughter of Resident) published on 19 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandma received exemplary care while she stayed at Hatfield care home. Although being bed-bound and having advanced dementia, she was always given lots of time and the carers were always thoughtful to her needs, which showed by how there was always her favourite Irish music playing in her room,
a love that stayed with her to the very end. The staff were always very kind and compassionate to Grandma, and to us when we visited and were always friendly and welcoming. Grandma was always well cared for: she was well fed and was always clean when we went in to visit her. The same goes for her bedding and blankets - whenever they were dirty they were changed. I cannot stress how lovely a place this is for someone to spend their last years, and how well cared for they will be.

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Review from Joan R (Son of Resident) published on 14 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in your care home since March 2017. On the whole, I consider that she has received very good care and I commend all staff for their professionalism and efforts on the residents' behalf. I would certainly recommend this Sanctuary Care Home to anyone in need of their services.

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Review from Georgette H (Daughter of Resident) published on 7 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First class care home.


Staff are very polite, helpful and friendly.


Food is outstanding.


100% in every way!


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Review from Ellen W (Friend of Resident) published on 23 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very warm inviting environment. My friend was very comfortable and well cared for during her time. She was able to have pictures from her house put up on the wall to make it feel homely.
All the carers had plenty of time for her and nothing was too much trouble.

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Review from Jon L (Son of Resident) published on 23 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good level of care. The staff were very efficient and caring. On all my visits I saw staff carrying out their tasks and looking after my mother.
Any request or information on my mum's condition was always provided.

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Review from Sharon L (Daughter-in-law of Resident) published on 20 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We looked at a number of homes over a 24 hour period and this was the last home we looked at. Immediately, we felt comfortable, the tour of the home was very informative and you got the feeling of pride and caring from the lady who showed us round. Whilst my mother-in-law was at the home, she was extremely
well cared for. All members of staff had time for her and us. We were happy she was cared for so well at the end of her life.

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Review from Tony W (Son of Resident) published on 14 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The personal one to one care on a daily basis my dad received was brilliant. It was always with compassion, care and professionalism. From a family perspective, it gave us great peace of mind to know that he was safe and receiving great care, also as a family we were made very welcome, anytime we visited.


My only suggestion for improvement is the poor carpark.


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Review from M A (Niece of Resident) published on 18 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff and nurses were kind, caring and treated our aunt with dignity.
Our only complaint is the parking for visitors can be very difficult.

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Review from Susan S (Daughter of Resident) published on 9 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent the last year of her life in Hatfield Care Home. The staff could not have done more for her during that time.
The care and compassion that every member of staff showed was exceptional.
Mum was confined to bed and when visiting, I regularly found a member of staff with her - talking
to her, stimulating her with music and showing her that they really cared.
Despite having severe dementia, making communication difficult, the staff treated her with such dignity and kindness that she really responded to them and it was obvious that she felt safe and secure. She was very happy and for me too it was a pleasure to visit the home.
Hatfield Care Home is exceptional.

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Review from Moira G (Daughter of Resident) published on 6 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having been in residential care for some years and then needing dementia nursing care, mum, fortunately, moved to Hatfield Residential and Nursing Home for the last year of her life. Having had care home comparison, I can confirm that the excellent care offered to mum in Hatfield Residential and Nursing
Home deserves special recognition. The staff truly understand dementia and the need of the residents are therefore catered for accordingly. Mum was always clean, well fed with appropriate food (e.g. Sandwiches softened with soup for tea) and although unable to speak we could all tell mum was always very happy and content, which was a great comfort to the family. Carers spent time with mum on a 1:1 basis stimulating her with music that she loved. The management and staff always made the family feel extremely welcome and so it was a pleasure to visit regularly. I have no hesitation in recommending the care home and its dedicated staff to families looking for dementia care.

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Review from Brenda T (Daughter of Resident) published on 26 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is in the nursing section where she is well looked after and treated with respect. The staff in this section are responsive to our requests and keep us informed of mums progress.

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Review from Susan C (Daughter of Resident) published on 28 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very happy here and most importantly feels safe. The staff know us by name and always greet us with a smile. It is a relief to the family to know that mum is well cared for.

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Review from R B (Husband of Resident) published on 23 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care is good, but not when my wife is removed from her bed at midnight to go to the hospital as a non-urgent case.
The continuity of senior and junior staff is important for the relationship of staff to residents.

Reply from Mary Tolladay, Home Manager at Hatfield Nursing Home

Thank you for your lovely comments and your positive scores. Our residents’ welfare is our top priority and unfortunately, an ambulance did have to be called because your wife was in a great deal of pain and 111 staff were unable to support on this occasion.


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Current Review Score: 9.7 (9.719)

Overview of Review Score

The Review Score of 9.7 (9.719) out of 10 for Hatfield Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.829 for Hatfield Nursing Home is calculated as follows: ( (205 Excellents x 5) + (38 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 245 Ratings = 4.829

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.89 Points relating to the number of positive Reviews for Hatfield Nursing Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 118 registered maximum number of service users is 23.6. 21 Positive Reviews ÷ 23.6 = 0.89

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 13 Mar 2025

We have a number of bed space vacancies available. Enquire today to find out more!


Awards / Recognitions (9)

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Meet the Team (1)

Nicol

Nicol Tachie

Job Title: Deputy Manager

Joined: 2015

I have worked at Hatfield for over 9 years, progressing from a carer, to senior carer and into my current role as Deputy Manager. Alongside Aline, the Home Manager, I am responsible for ensuring the safety, care and comfort of our residents.


My proudest moment to date, is winning the Compassion Award for Residential Care at the 2024 Hertfordshire Care Awards.