I would thoroughly recommend this care home to anyone thinking of moving a loved one into care.
K P (Son of Resident)
The management staff have been exceptionally caring and supportive
Avis C (Sister of Resident)
The food is excellent, his room is very nice and a good size
S M (Stepdaughter of Resident)
Respite Care Fees are subject to an assessment of individual needs.
Hatfield Nursing Home has a Review Score of 9.7 (9.719) out of 10, based on 21 reviews in the last 2 years. Over all time Hatfield Nursing Home has 92 reviews.
Review from A B (Son of Resident) published on 10 March 2017
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Review from ND (Granddaughter of Resident) published on 13 February 2017
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Review from Graca R (Daughter of Resident) published on 26 January 2017
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Review from John R (Son of Resident) published on 23 January 2017
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Review from R C (Son of Resident) published on 23 November 2016
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Review from Michael S (Son of Resident) published on 5 August 2016
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Review from Christina B (Daughter-in-law of Resident) published on 30 June 2016
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Review from Denise M (Daughter of Resident) published on 19 May 2016
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Review from Olga K (Daughter of Resident) published on 9 May 2016
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Review from Jenny (Daughter of Resident) published on 4 April 2016
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Review from Paul P (Son of Resident) published on 21 March 2016
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Review from D M (Son of Resident) published on 11 January 2016
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The Review Score of 9.7 (9.719) out of 10 for Hatfield Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.9 out of 5 from 21 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.829 for Hatfield Nursing Home is calculated as follows: ( (205 Excellents x 5) + (38 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 245 Ratings = 4.829
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.89 Points relating to the number of positive Reviews for Hatfield Nursing Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 118 registered maximum number of service users is 23.6. 21 Positive Reviews ÷ 23.6 = 0.89
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 13 Mar 2025
We have a number of bed space vacancies available. Enquire today to find out more!
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Job Title: Deputy Manager
Joined: 2015
I have worked at Hatfield for over 9 years, progressing from a carer, to senior carer and into my current role as Deputy Manager. Alongside Aline, the Home Manager, I am responsible for ensuring the safety, care and comfort of our residents.
My proudest moment to date, is winning the Compassion Award for Residential Care at the 2024 Hertfordshire Care Awards.