Hill House Care Home

Elstree Hill South, Elstree, Borehamwood WD6 3DE
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9.6 160 Reviews
  • Hill House Care Home, Borehamwood
Hill House provides nursing, residential and short stay care, as well as residential rehabilitation for the young and old. Hill House is a spacious, elegant eighteenth-century building converted to provide residential and nursing care, for long and short term needs. As well as supporting elderly residents, staff welcome those who are 18 and over and living with a physical disability or neurological condition, such as multiple sclerosis, in need of residential care.

Residents can expect a high standard of care in the midst of a friendly community. With each of their cosy bedrooms, residents can enjoy the convenience of an en suite, and there are lovely views across the gardens and surrounding countryside.

There are lots of places to relax, including the choice of six lounges. Residents can cosy up with a book in the library, use the computer room, or enjoy being pampered in the salon.

The large gardens are especially tranquil because they back onto a small area of woodlands. Within the walled space, residents can stroll along the paths, rest under the pergola, or catch-up with loved ones on the patio.

They want residents to settle in quickly and be happy here. That’s why they help them to hold onto as much independence as possible.

There’s also good food, lots to do, and a warm welcome for friends and family whenever they visit.

The team of activity coordinators plan all sorts of interesting things to do, including those who are less mobile. All activities are tailored to each person's likes and abilities too.

The chef prepares a range of delicious foods, including some family favourites and kosher meals.

For more information about life in the home, please visit their Facebook page, search 'Bupa UK Hill House care home'.

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Care Provided by Hill House Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Ben Domah (General Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (75)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Hill House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. Hill House is in a peaceful location surrounded by open spaces. Just a mile away, Aldenham Country Park offers lakeside walks, farm animals, pony rides and even a spot of glamping. Elstree studios are also close by.


  • Parking

  • The home has plenty of parking.


Hill House Care Home Reviews (160)

Total of 160, showing 1-20
9.6

Hill House Care Home has a Review Score of 9.6 (9.620) out of 10, based on 41 reviews in the last 2 years. Over all time Hill House Care Home has 160 reviews.

Overall Experience

  • 103
  • 53
  • 4
  • 0
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Date Published

160
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Review from J M (Son of Resident) published on 3 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was my mother's 100th birthday. We had a great party for her at the home. The home made an enormous effort to help us to put on a wonderful celebration for her. The staff were very helpful and accommodating to the point that two members of staff even came in on their day off to join in the festivities.
This is a testament to the love and care my mother receives. Thank you everyone at Hill House.

Reply from Lisa Henderson, Customer Care Advisor at Hill House Care Home

Thank you for your lovely review. It is great to hear that Hill House care home helped with your mother's 100th birthday and that staff attended on their day off. It is always nice to hear words like "Love" and "Care" being used to describe our care.


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Review from L W (Regular Volunteer) published on 21 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I come, all residents are treated with dignity. Plenty of activities to stimulate the residents, lead by one member of staff.

Reply from Fran Donno, Customer Service Adviser at Hill House Care Home

Thank you for your kind words. It is so lovely to hear that you have always been impressed with the high standards of care provided at Hill House Care Home. We are looking forward to seeing you again.


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Review from S B (Husband of Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care and medical attention is exceptional. Could not fault it.
As part of Hill House Care Home has a preservation order. Windows are only single glazing in rooms. Extra heating needed during recent cold spell.

Reply from Lisa Henderson, Customer Care Advisor at Hill House Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We will discuss your feedback with the home's manager to help them continually improve their service. Please let us know if there is anything we can do to make your loved ones stay as comfortable as possible.


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Review from M C (Daughter of Resident) published on 24 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care at Hill House Care Home is beyond expectations. The entire team is focused on providing the best for residents. Care is personalised and has made the whole care home experience wonderful for the family.
Thank you to all.

Reply from Lisa Henderson, Customer Care Advisor at Hill House Care Home

Thank you for your lovely feedback. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care. We will certainly pass your comments on to the manager.


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Review from M K (Niece of Resident) published on 17 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very enjoyable. Good fun, good food and the staff are so dedicated in the activities department. Live music was provided and people got up to dance.

Reply from David Mclean, Customer Service Adviser at Hill House Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your loved one in our care. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.


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Review from J G (Partner of Resident) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my partner has been in care, I have found her to be treated with kindness, care and dignity. All the staff deserve the highest praise for all their efforts. Thank you.

Reply from Maria Ricketts, Customer Care Adviser at Hill House Care Home

Thank you for your feedback. It is always nice to hear words like "Kindness" and "Dignity" being used to describe our care. Please let us know if there is anything we can do to make your partners stay as comfortable as possible.


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Review from G B (Son of Resident) published on 24 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The musicians were very good. Very informative and the residents seem to enjoy it.

Reply from Fran Donno, Customer Service Adviser at Hill House Care Home

Thank you for your kind words. We are so pleased to hear that you were impressed with the musicians that performed at Hill House Care Home. It is lovely to know that our residents enjoy their time with us and hopefully, you will go away from this feeling like your loved one received the best possible care.


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Review from Hayley B (Daughter-in-law of Resident) published on 23 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Came to visit my mother-in-law this afternoon, and we participated in the Rosh Hashanah, Jewish New Year activity - music, shofar, flute, clarinet, piano and Teurish music. The two activity leaders were just fabulous, it was meaningful, engaging and wonderful to see a smile on my mother-in-law's face.
For her it was first Rosh Hashanah and away from home - it was so meaningful with a touch of 'home'. Plus delicious cake. She was incredible - full of energy and smiles!

Reply from Maria Ricketts, Customer Care Adviser at Hill House Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We are looking forward to see you again.


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Review from Michelle G (Resident) published on 15 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good place to stay and recover, with a good service, very well looked after, especially because I didn't have where to go.
I feel safe and supported on this difficult moment I go through.

Reply from David Mclean, Customer Service Adviser at Hill House Care Home

Thank you for taking the time to leave your review. It is always nice to hear from residents feeling like they are cared for and looked after. We hope to continue providing you with the best possible care.


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Review from Mark S (Resident) published on 11 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My overall experience at Hill House Care Home is a very pleasant and positive experience. There is always something going on in activities and I enjoy participating and interacting with other residents.

Reply from David Mclean, Customer Service Adviser at Hill House Care Home

Thank you for taking the time to leave your lovely review. We are very happy to hear you can feel at ease in our care. Please let us know if there is anything we can do to make your stay as comfortable as possible.


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Review from N C (Resident) published on 11 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here since February 2024 and I have always been treated with the utmost care and respect. The staff are always kind and thoughtful of my needs. Whilst I have been here I have made new friends.

Reply from David Mclean, Customer Service Adviser at Hill House Care Home

Thank you for your kind words. It is always nice to hear from residents feeling like they are cared for and looked after. Please let us know if there is anything we can do to make your stay as comfortable as possible.


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Review from N S (Daughter of Resident) published on 9 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been wonderful, caring for my mum at a difficult time for both her and her family.
Although Mum did eat all of the food she was offered, it was first class. Well prepared and tasty.
Mum is happy to move on from Hill House but will miss many of the staff she has got to know in the short
time she was here.

Reply from Fran Donno, Customer Service Adviser at Hill House Care Home

We appreciate you taking the time to leave us your kind review. We are glad to help you and your family through such a difficult time and we hope Hill House Care Home did everything possible to make the transition as easy as possible. It is wonderful to hear that you are impressed with the delicious meals provided and the high standards of care provided at Hill House Care Home. Thank you for choosing Hill House for your Mum's stay.


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Review from G H (Next of Kin) published on 9 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everyone at Hill House is very friendly, they always put themselves out to accommodate any situation. The residents are treated with kindness and respect and dignity, and the activities are many and varied. The food is very good and birthdays always catered for.

Reply from Rosie Smith, Customer Advisor at Hill House Care Home

Hello and thank you for taking the time to leave the staff at Hill House such a positive review. It is always lovely to hear our staff try their hardest in order to accommodate your loved one. It is lovely to hear that the residents are treated with such kindness and that there is a large variety of food and activities.


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Review from G E (Son-in-law of Resident) published on 15 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff very helpful and caring of my mother-in-law.

Reply from David Mclean, Customer Service Adviser at Hill House Care Home

Thank you for your kind words. It is always nice to hear words like "very helpful" and caring" being used to describe our care. We hope to continue providing your mother-in-law with the best possible care.


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Review from L E (Daughter of Resident) published on 15 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very grateful for the care Mum is receiving at Hill House from all staff.
She has just celebrated her 95th birthday and we're so happy with the attention she received and the help we as a family received in arranging a small family tea for her.
Mum herself is grateful for the care and attention she
receives at Hill House.

Reply from Rosie Smith, Customer Advisor at Hill House Care Home

Hello, and thank you for leaving such a lovely review for the staff at Hill House Care Home. We are thrilled to hear that your mum enjoyed her special day and that the staff were able to make it so memorable for her. Happy 95th birthday to Mum, and we hope she continues to enjoy her stay at Hill House!


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Review from P D (Nephew of Resident) published on 25 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My uncle has been treated with the utmost respect since entering the care home, whilst he didn't want to be there to start with staff have been friendly and are always helpful when we visit even when he is a bit grumpy.

Reply from Maria Ricketts, Customer Care Adviser at Hill House Care Home

Thank you for your kind words. It is always nice to hear words like "friendly" and "Helpful" being used to describe our care. Thank you for choosing Hill House for your stay.


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Review from Elaine R (Wife of Resident) published on 25 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’m sorry I don’t tell you more often how much my husband and I both really appreciate the level of care he receives at Hill House and what a massive impact it has on his wellbeing generally. But we are both very grateful! Thank you, and to all the staff who go out of their way to make his day more
enjoyable.
In addition to the excellent daily physical care, the staff who pop in for a quick chat, help him with practical matters and arrange interesting events/trips out really make such a difference. It is a great comfort to know that he is cared for, in every sense of the word. Thank you Hill House!

Reply from Grace Langfield, Customer Service Adviser at Hill House Care Home

Thank you for your lovely review. It is always so wonderful to hear from family members feeling like their loved ones are so well cared for and looked after. We hope to continue providing your Husband with the best possible care and We will certainly pass your comments on to the manager.


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Review from T A (Resident) published on 22 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I’m very happy with the care I get. I have made some friends. The food could be better.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Hill House Care Home

Thank you for taking the time to leave us a review. It is nice to hear you are happy with the care you are receiving and that you are making new friends. I will certainly pass your comments regarding the food on to our chef manager.


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Review from Jessica W (Daughter of Resident) published on 11 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came for respite care. She thoroughly benefitted from her time spent in the lovely, friendly and professional atmosphere of Hill House. Her room was very pleasant, the staff gave excellent care and attention to my mum's needs with much warmth and consideration. Group activities stimulated
her and gave her much enjoyment and rewarding contact with her fellow residents. Thank you all for your support!

Reply from Grace Langfield, Customer Service Adviser at Hill House Care Home

Thank you for your lovely review. It is always nice to hear words like excellent, warmth and "enjoyment" being used to describe our care. Thank you for choosing Hill House for her stay.


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Review from J V (Respite Resident) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was such a relief to come here. The welcoming nurse said it would be a few days to adapt and it was so. I came for respite, feeling exhausted, my outside circumstances have possibly improved, but my stay gave me time to think and to reflect which is what I needed to date. I am full of admiration
for the care staff - the food was unimportant to me under the circumstances, but I understand the limits of bulk catering. Thank you sincerely.

Reply from Fran Donno, Customer Service Adviser at Hill House Care Home

Thank you for your lovely review. We hope Hill House Care Home did everything possible to make the transition as easy as possible and we are pleased to hear that you are impressed with the staff. Thank you for choosing Hill House for your stay.


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Current Review Score: 9.6 (9.620)

Overview of Review Score

The Review Score of 9.6 (9.620) out of 10 for Hill House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.620 for Hill House Care Home is calculated as follows: ( (320 Excellents x 5) + (145 Goods x 4) + (14 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 482 Ratings = 4.62

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hill House Care Home is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 41 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 25 Feb 2025

Spacious rooms available for nursing and residential care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.


Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Hill House Care Home

What types of Care is Hill House Care Home registered for?

Older Person Care, Respite Care, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hill House Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Hill House Care Home have?

There are 75 Single Rooms.

What are the Facilities & Services at Hill House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hill House Care Home to the centre of Borehamwood?

1.4 mile(s) as the crow flies, distance by road may be significantly further.