Hill House Care Home

Elstree Hill South, Elstree, Borehamwood WD6 3DE
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9.6 160 Reviews
  • Hill House Care Home, Borehamwood
Hill House provides nursing, residential and short stay care, as well as residential rehabilitation for the young and old. Hill House is a spacious, elegant eighteenth-century building converted to provide residential and nursing care, for long and short term needs. As well as supporting elderly residents, staff welcome those who are 18 and over and living with a physical disability or neurological condition, such as multiple sclerosis, in need of residential care.

Residents can expect a high standard of care in the midst of a friendly community. With each of their cosy bedrooms, residents can enjoy the convenience of an en suite, and there are lovely views across the gardens and surrounding countryside.

There are lots of places to relax, including the choice of six lounges. Residents can cosy up with a book in the library, use the computer room, or enjoy being pampered in the salon.

The large gardens are especially tranquil because they back onto a small area of woodlands. Within the walled space, residents can stroll along the paths, rest under the pergola, or catch-up with loved ones on the patio.

They want residents to settle in quickly and be happy here. That’s why they help them to hold onto as much independence as possible.

There’s also good food, lots to do, and a warm welcome for friends and family whenever they visit.

The team of activity coordinators plan all sorts of interesting things to do, including those who are less mobile. All activities are tailored to each person's likes and abilities too.

The chef prepares a range of delicious foods, including some family favourites and kosher meals.

For more information about life in the home, please visit their Facebook page, search 'Bupa UK Hill House care home'.

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Care Provided by Hill House Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Ben Domah (General Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (75)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Hill House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. Hill House is in a peaceful location surrounded by open spaces. Just a mile away, Aldenham Country Park offers lakeside walks, farm animals, pony rides and even a spot of glamping. Elstree studios are also close by.


  • Parking

  • The home has plenty of parking.


Hill House Care Home Reviews (160)

Total of 160, showing 21-40
9.6

Hill House Care Home has a Review Score of 9.6 (9.620) out of 10, based on 41 reviews in the last 2 years. Over all time Hill House Care Home has 160 reviews.

Overall Experience

  • 103
  • 53
  • 4
  • 0
  • 0

Date Published

160
12
25
41
119

Review from Susan J (Daughter of Resident) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care is very good and the activities.
But the food could do with being looked into as my mum doesn't seem to like it very much and doesn't seem to eat it.

Reply from Grace Langfield, Customer Service Adviser at Hill House Care Home

We appreciate you taking the time to leave us your comments. We are pleased to hear you are, overall, happy with the care and activities. We will discuss your feedback with the home manager to help them continually improve their service.


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Review from Jeremy V (Son of Resident) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the staff to be very helpful. The building and its surroundings were clean and well-maintained. My mother's room was sufficiently large and kept to a temperature suitable for an elderly person. On quibble was the bedside light which while oriented was difficult to switch on and off from over
function. When I visited, I was able to order a meal at short notice, so that I could share the table with my mother - the staff were very accommodating when dealing with my requests, and the meal portions were generous, several with a fresh salad. Overall, an impressive facility.

Reply from Fran Donno, Customer Service Adviser at Hill House Care Home

Thank you for your lovely review. We are pleased to hear that you found the staff to be very helpful at Hill House Care Home. We are pleased to hear that you were impressed with the facilities, meals and bedrooms at Hill House. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Hopefully, you will go away from this feeling like your loved one received the best possible care.


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Review from H P (Partner of Resident) published on 8 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner has spent the last four weeks in Hill House after being discharged from the hospital. So far, I cannot fault the care that has been given to him and myself. The food is excellent, considering the amount of residents that are there. I would recommend Hill House to anyone. It's like a very
nice four-star to five-star hotel. Cannot remark on activities as my man is bedridden.

Reply from Fran Donno, Customer Service Adviser at Hill House Care Home

Thank you for your lovely review. We are happy to hear you feel like a part of our Hill House family. It is always nice to hear from family members feeling like their loved one is cared for and looked after, and we are pleased to hear that you are impressed with the food. Hopefully, you will go away from this feeling like your loved one received the best possible care.


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Review from Zoe M (Daughter of Resident) published on 22 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely stuff and a lovely house which is clean and friendly. 10\10 happy with my mum being here.

Reply from Grace Langfield, Customer Service Adviser at Hill House Care Home

Thank you for such positive feedback. We are very pleased to to hear you can feel so happy entrusting us with your mum's care. Please let us know if there is anything else we can do to make her stay as comfortable as possible.


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Review from Elaine D (Mother of Resident) published on 22 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely caring care home. Nothing too much trouble. Meals good. Good choice of meals. Nice-sized rooms. Entertainment is excellent too. Friendly residents. Everyone tries to join in. Peaceful quiet grounds.

Reply from Grace Langfield, Customer Service Adviser at Hill House Care Home

Thank you for your lovely review. It is always encouraging to hear words like excellent entertainment and peaceful being used to describe our care home. We hope to continue providing your loved one with the best possible care.


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Review from Sophia M (Daughter of Resident) published on 21 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely environment, great activities and staff are always kind. Meals are easy to request and rooms are very nice sizes.

Reply from Grace Langfield, Customer Service Adviser at Hill House Care Home

Thank you for taking the time to leave your review. It is always nice to hear from family members feeling like their loved one has plenty of options and stimulation from activities, meals and facilities we have in our home. We hope to continue providing your loved one with the best possible care.


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Review from Lorraine F (Sister of Resident) published on 4 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Most members of staff are kind and caring. Short staffed at times which is hard for residents waiting for care.
The activity team are very good. Arranging fun activities for all ranges and making it inclusive for all.

Reply from Fran Donno, Customer Service Adviser at Hill House Care Home

Thank you for your kind words. It is so lovely to hear that you find the staff at Hill House Care Home to be "kind" and "caring" and we are pleased to hear that you are impressed with the fun activities. We will certainly pass your comments on to the manager about the staffing levels. We hope to continue providing your loved one with the best possible care.


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Review from Nick F (Brother-in-law of Resident) published on 4 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful and kind staff. Can never do too much for us.
The whole team from the care staff to the activities team and all fantastic.

Reply from Fran Donno, Customer Service Adviser at Hill House Care Home

Thank you for your lovely review. It is always nice to hear words like “kind” and “helpful” being used to describe our staff and we hope Hill House Care Home did everything possible to make the transition as easy as possible. Please let us know if there is anything we can do to make your loved one's stay as comfortable as possible.


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Review from J D (Resident) assisted by family/friend published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely care home. Lovely and clean. Staff very good, nothing too much trouble. Entertainment team very good too. Good choice of food available.

Reply from Grace Langfield, Customer Service Adviser at Hill House Care Home

Thank you for your feedback. We are really pleased to hear your overall experience at our home of their entertainment choices, food and overall care has been such a high standard. Thank you for choosing Hill House care home.


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Review from M D (Father of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly staff. Clean. Food good quality. Entertainment good.

Reply from Grace Langfield, Customer Service Adviser at Hill House Care Home

We appreciate you taking the time to leave us your review. Please let us know if there is anything we can do to make your loved one's stay at Hill House as comfortable as possible.


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Review from Alex J (Daughter of Resident) published on 15 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was a nursing care resident for 3 weeks. His care was excellent thanks to two staff members in particular and the team. Nothing was ever too much trouble and Dad enjoyed being there. Although food was a little hit and miss, we couldn't have been any happier knowing he was in such safe hands.
Thank you Hill House.

Reply from Fran Donno, Customer Service Adviser at Hill House Care Home

We appreciate you taking the time to leave us your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after and we are pleased to hear that you were impressed with the staff at Hill House. Hopefully, you will go away from this feeling like your loved one received the best possible care.


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Review from F P (Daughter of Resident) published on 5 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was initially admitted to Hill House from the hospital with discharge to assess criteria. On admit, she was very unwell and had lost a lot of weight and condition. With 24-hour care, Mum has improved greatly and has been staying longer to get stronger.
Mum is struggling with her new circumstances
but is very complimentary about her carers, although the care home does seem short-staffed, and the food is not always hot or of good quality.

Reply from Grace Langfield, Customer Service Adviser at Hill House Care Home

Thank you for your kind words. We are glad to help you and your family through such a difficult time, and we hope Hill House Care Home did everything possible to make the transition as easy as possible. We will discuss your feedback with the home manager to help them continually improve their service. Please let us know if there is anything we can do to make your mum's stay as comfortable as possible.


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Review from G G (Niece of Resident) published on 24 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have always had a good experience with Bupa care home, staff are friendly and always helpful, very good communication and are always happy to have a chat, I would highly recommend Bupa care home.

Reply from Fran Donno, Customer Service Adviser at Hill House Care Home

Thank you for your kind words. It is always nice to hear words like “friendly” and “helpful” being used to describe our staff. Hopefully you will go away from this feeling like your loved one received the best possible care.


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Review from George C (Resident) published on 22 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been a resident since September 2022. On the whole, I have found the home very good. The carers are excellent at working under constant pressure. I believe all tasks are given a time allocation which doesn't work in practice, on paper it works but not in practice. I would suggest that management
should have a spell working with residents. The meals are of a good standard. The times that they are served can vary. On occasions considerably. The rooms are comfortable which I believe are to be refurbished which will be welcome.

Reply from David Mclean, Customer Service Adviser at Hill House Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease in our care. We will discuss your feedback with the home’s manager to help them continually improve their service. Please let us know if there is anything we can do to make your stay as comfortable as possible.


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Review from Shirish B (Respite Resident) published on 22 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to this care home apprehensive as to what to expect as I have never used one before. I found the atmosphere generally good and was pleasantly surprised. All the nurses and care staff are very acting and helpful. Nothing was too much trouble for them. All kinds of help were extended to me without
hesitation. If I had to use the service of a care home again I would definitely come back to Hill House Care Home.

Reply from David Mclean, Customer Service Adviser at Hill House Care Home

Thank you for taking the time to leave your kind review. It is always nice to hear from residents feeling like they have been cared for and looked after, especially feeling like "nothing was too much trouble" and "all kinds of help were extended to you without hesitation". Hopefully you will go away from this feeling you received the best possible care and thank you for choosing Hill House for your stay.


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Review from M F (Daughter of Resident) published on 10 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We would like to thank all the staff at this care home. The staff are so kind and caring, their patience is never ending no matter how many times my mum asks for help with the ladies it is never too much to ask. They make her look so lovely each day, they smile every day. Thank you for everything Mum
too felt so settled.

Reply from David Mclean, Customer Service Adviser at Hill House Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after and we hope Hill House Care Home did everything possible to make the transition as easy as possible. Please let us know if there is anything we can do to make your mum's stay as comfortable as possible.


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Review from R S (Son of Resident) published on 9 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother arrived at this care home Hill House Elstree - she has been looked after and cared for to a very high standard. The staff are so responsible and kind. In my mother's experience, nothing is too much trouble. She says that she feels very safe here. There isn't one thing to complain about.
We as a family and my mother can only applaud the management and the wonderful care team here!

Reply from Grace Langfield, Customer Service Adviser at Hill House Care Home

Thank you for leaving your kind comments. It is always nice for us to hear such high praise of our staff in their care efforts and that you feel at ease with your mother in our home. We will certainly pass your comments on to the manager and thank you for choosing Hill House.


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Review from Nicky P (Friend of Resident) published on 4 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Came here for the 1st time to visit my friend and found the whole visit very pleasant - staff very friendly and helpful, and was made to fill at home with coffee.

Reply from David Mclean, Customer Service Adviser at Hill House Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your friend in our care. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.


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Review from Norman H (Resident) published on 23 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been happy staying here. I have enjoyed the activities here and will definitely visit again. We had a nice outing to a restaurant. The carers are very good and treated me well. Thank you.

Reply from Rebecca Kellegher, Customer Service Adviser at Hill House Care Home

Thank you for taking the time to leave us your review. We are very happy to hear you can feel happy staying in our care and that the you enjoyed the activities offered. We are looking forward to see you again.


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Review from J W (Resident) published on 6 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever I have been to the hospital and come back through Hill House Care Home doors I come back home!

Reply from David Mclean, Customer Service Adviser at Hill House Care Home

Thank you for taking the time to leave your lovely review. We are so pleased to hear that you feel like part of our Hill House family and that you can feel at ease in our care. We hope to continue providing you with the best possible care


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Current Review Score: 9.6 (9.620)

Overview of Review Score

The Review Score of 9.6 (9.620) out of 10 for Hill House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.620 for Hill House Care Home is calculated as follows: ( (320 Excellents x 5) + (145 Goods x 4) + (14 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 482 Ratings = 4.62

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hill House Care Home is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 41 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 25 Feb 2025

Spacious rooms available for nursing and residential care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.


Awards / Recognitions (0)

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