Hill House Care Home

Elstree Hill South, Elstree, Borehamwood WD6 3DE
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9.6 160 Reviews
  • Hill House Care Home, Borehamwood
Hill House provides nursing, residential and short stay care, as well as residential rehabilitation for the young and old. Hill House is a spacious, elegant eighteenth-century building converted to provide residential and nursing care, for long and short term needs. As well as supporting elderly residents, staff welcome those who are 18 and over and living with a physical disability or neurological condition, such as multiple sclerosis, in need of residential care.

Residents can expect a high standard of care in the midst of a friendly community. With each of their cosy bedrooms, residents can enjoy the convenience of an en suite, and there are lovely views across the gardens and surrounding countryside.

There are lots of places to relax, including the choice of six lounges. Residents can cosy up with a book in the library, use the computer room, or enjoy being pampered in the salon.

The large gardens are especially tranquil because they back onto a small area of woodlands. Within the walled space, residents can stroll along the paths, rest under the pergola, or catch-up with loved ones on the patio.

They want residents to settle in quickly and be happy here. That’s why they help them to hold onto as much independence as possible.

There’s also good food, lots to do, and a warm welcome for friends and family whenever they visit.

The team of activity coordinators plan all sorts of interesting things to do, including those who are less mobile. All activities are tailored to each person's likes and abilities too.

The chef prepares a range of delicious foods, including some family favourites and kosher meals.

For more information about life in the home, please visit their Facebook page, search 'Bupa UK Hill House care home'.

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Care Provided by Hill House Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Ben Domah (General Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (75)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Hill House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. Hill House is in a peaceful location surrounded by open spaces. Just a mile away, Aldenham Country Park offers lakeside walks, farm animals, pony rides and even a spot of glamping. Elstree studios are also close by.


  • Parking

  • The home has plenty of parking.


Hill House Care Home Reviews (160)

Total of 160, showing 41-60
9.6

Hill House Care Home has a Review Score of 9.6 (9.620) out of 10, based on 41 reviews in the last 2 years. Over all time Hill House Care Home has 160 reviews.

Overall Experience

  • 103
  • 53
  • 4
  • 0
  • 0

Date Published

160
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25
41
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Review from Darren P (Son of Resident) published on 25 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with how our dad has been looked after here.

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Review from Laurie C (Brother-in-law of Resident) published on 15 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had been invited to the Haberdashers tea party with some of the residents at Hill House. The event was very well organised, and the pupils made us very welcome and looked after us throughout the whole visit. It was quite an exercise getting all the residents in and out of the minibus, but the activities
officer did a swell job, with much care, compassion and humour. A great afternoon out.

Reply from Grace Langfield, Customer Service Adviser at Hill House Care Home

Thank you for leaving your lovely review. We are so pleased to hear you were accommodated so well alongside our residents on what sounds like a fun and accommodating outing. Thank you for choosing Hill House care home for your loved one's stay.


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Review from Beverley G (Resident) published on 27 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was meant to be here for two weeks but I have been here two months, and the care here has been excellent.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Hill House Care Home

Thank you for your review, we are so happy to hear that you have found your care to be excellent. Thank you for choosing Hill House.


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Review from Ann F (Daughter of Resident) published on 17 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a very belated review of my late father's eight and a half day stay at Hill House in October 2022.
At the start of October, Dad and I received a very warm welcome to Hill House and he began to settle in. The staff were friendly, caring and professional, which was reassuring for me. I very much
appreciated the relaxed, homely atmosphere. My queries were always responded to promptly and staff would always give me feedback on Dad's condition and the day's events, which removed the need for me to ask. I felt fully supported by the staff at Hill House and never a nuisance, which made an extremely gruelling 'journey' that much easier to endure!
Dad was treated with dignity and all sensitive issues were dealt with in a highly considerate manner. Despite Dad's advanced stage of dementia, amongst other illnesses, and his grave condition, the staff still managed to share moments of humour with me and Dad.
Dad was loved throughout his decline and I'm very sure he knew it! Thank you!

Reply from Grace Langfield, Customer Service Adviser at Hill House Care Home

We really appreciate the time you have taken to leave your review. We are happy to hear the staff were able to provide your Dad and family with comfort through such a difficult time. Hopefully you can go away from this in comfort knowing he received the best possible care.


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Review from H C (Wife of Resident) published on 2 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All dealings with Hill House Care Home, from the initial visit in hospital to assess my husband's needs, have been dealt with in a professional but friendly way. Moving a family member into a nursing home is extremely stressful and we would like to thank every member of staff for carrying out their
duties in a caring and sensitive way. I visit most days and am always made welcome by the lovely staff.

Reply from David Mclean, Customer Service Adviser at Hill House Care Home

Thank you for taking the time to leave your lovely review. We are glad to help you and your family through such a difficult time and we are very happy to hear you can feel at ease with your husband in our care. Please let us know if there is anything we can do to make his stay as comfortable as possible, and we are looking forward to seeing you again soon.


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Review from Richard D (Resident) published on 17 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been at Hill House around 5 years and have received the best care. Staff at Hill House are always go above and beyond. I enjoy my daily activities, where I can engage with other residents. I have made a few friends.

Reply from David Mclean, Customer Service Adviser at Hill House Care Home

Thank you for your kind words. It is always nice to hear from residents feeling like they are cared for and looked after. We hope to continue providing you with the best possible care. Thank you for choosing Hill House for your stay.


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Review from A B (Daughter of Resident) published on 9 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are so helpful and caring. Nothing is too much trouble. They help Mum with all her needs and are always treating Mum with dignity.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Hill House Care Home

Thank you for your kind words, it is so nice to hear that you find all our staff to be helpful and caring and that your Mum is always treated with dignity. Thank you for taking the time to write us a review.


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Review from H M (Daughter of Resident) published on 9 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are so caring, going above and beyond in every area of their job, really can't thank them enough.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Hill House Care Home

Thank you for your lovely review. It is always so nice to hear our staff described in this way. Please let us know if there is anything more we can do to make your loved one as comfortable as possible in our care.


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Review from Peter Z (Son of Resident) published on 3 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was very well looked after and was befriended by several of the carers which was lovely. Only negative was that the building was in a tired state and en suite very cold (no heating).
Activities were very good.

Reply from David Mclean, Customer Service Adviser at Hill House Care Home

Thank you for taking the time to leave your review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We will discuss your feedback with the homes manager to help them continually improve their service. Please let us know if there is anything we can do to make your Mum's stay as comfortable as possible.


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Review from R W (Daughter of Resident) published on 23 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Over the past few weeks, I have been very impressed by the care and responsive nature of agency/bank staff on the floor. As always, the majority of permanent carers do a very good job under difficult circumstances, There are some agency carers who are extremely caring and efficient, but some, sadly,
are not in the right job.

Reply from David Mclean, Customer Service Adviser at Hill House Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We will discuss your feedback with the home's manager to help them continually improve their service. Please feel free to contact the manager, who will be willing to investigate any concerns you may have about agency staff.


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Review from P H (Resident) published on 17 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nice, friendly staff.
Good activities.
Good selection of food.
I’m very satisfied with the housekeeping department.
I’m enjoying spending my time in the garden.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Hill House Care Home

Thank you for your review. We are glad to hear that you are enjoying our lovely garden. Please let us know if there is anything else we can do to make your stay as comfortable as possible.


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Review from Chris R (Resident) published on 11 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff are good, some are excellent, even outstanding. The problem is there are often not enough to stop for a good friendly chat and 'getting to know you'. The food is OK, if nothing to write home about. But I'm safe and well looked after. I've been able to bring in my laptop and books and so continue
almost as I always did. I recommend Hill House and its staff - and - it has a lovely garden. I do need physio: not more - any.

Reply from Rebecca Kellegher, Customer Service Adviser at Hill House Care Home

Thank you for your feedback, we will certainly pass your comments onto the home manager.


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Review from Alan G (Son of Resident) published on 9 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have told the care home colleagues on numerous occasions the portion size of the meals are far too big for my mother and would it be possible for my mother to receive a much smaller portion. This would save on costs and make my mother feel much better about not wasting food.

Reply from Rebecca Kellegher, Customer Service Adviser at Hill House Care Home

Thank you for your feedback. We will certainly pass your comments onto the home manager.


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Review from Rosanna B (Respite Resident) published on 8 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was really worried about going to a care home but after 4 months in hospital I didn't have much choice in where they sent. After being here for a couple of months I've really settled in. The staff have been fantastic and did literally everything for me when I first came. After having physiotherapy
I'm now independent in all daily living tasks but the staff are still really encouraging about how I'm doing. The one time I did have a problem with an agency carer the issue was resolved extremely quickly. They try to do a lot of varied activities with residents despite covid they have people coming in to play music, baking and games. My view of going to a care home has completely changed and if in the future I'm unable to go home I'm not going to worry about having to go to a care home temporarily.

Reply from Rebecca Kellegher, Customer Service Adviser at Hill House Care Home

Thank you for your lovely review. It is really nice to hear that Hill House have been able to change your view on going into a care home and that they have been very encouraging throughout your stay. Thank you for letting Hill House care for you.


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Review from Averill B (Respite Resident) published on 19 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the staff very friendly and helpful and willing to do anything that we needed. Response to the call bell was good. Food could have been better, it was a little bit repetitive but there was willingness to provide alterations. My stay was comfortable and I would recommend it.

Reply from Amanda Barnes, Customer Service Adviser at Hill House Care Home

We appreciate you taking the time to leave us your comments, It is nice to hear that you enjoyed your stay with us and found our staff to be friendly and helpful. Thank you for your recommendation.


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Review from I M (Resident) published on 16 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very happy with my stay here. Carers are very nice and helpful. I appreciate everyone's help. I have made a few friends amongst residents, now that the weather is nice we enjoy spending time outside in the garden, having cup of tea and coffee.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Hill House Care Home

Thank you for your feedback. We are glad to hear that you are happy in our care and starting to enjoy the friendships of the other residents. Thank you for choosing Hill House.


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Review from Philip K (Resident) published on 16 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Helpful staff, life is getting back to normal after covid. Activities are back to normal now again. We all love cooking.
Everyone is approachable from carers to cleaners, maintenance and cooks, and office.
Food from has improved.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Hill House Care Home

We are also happy that you are able to enjoy the full range of activities again. It is so good to hear that you find all our staff approachable and that you are enjoying the food more. Thank you for your feedback.


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Review from D R (Resident) published on 1 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the staff helpful and prepared to go the extra mile to assist me.
Food has been very good, with ample choice.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Hill House Care Home

Thank you for taking the time to write your review. We are glad to hear that you enjoy the food prepared by the chefs. Thank you for choosing Hill House for your care.


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Review from M H (Resident) published on 1 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident for a while and I am very glad to be here.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Hill House Care Home

Thank you for your review. We are glad to hear you are happy in our care at Hill House.


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Review from Kathleen R (Respite Resident) published on 20 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This has been a very nice place for me to stay after I came out of hospital. The care and staff have been excellent.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Hill House Care Home

Thank you for taking the time to leave your review. We are glad to hear you feel the care and the staff have been excellent. Thank you for choosing Hill House.


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Current Review Score: 9.6 (9.620)

Overview of Review Score

The Review Score of 9.6 (9.620) out of 10 for Hill House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.620 for Hill House Care Home is calculated as follows: ( (320 Excellents x 5) + (145 Goods x 4) + (14 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 482 Ratings = 4.62

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hill House Care Home is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 41 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 25 Feb 2025

Spacious rooms available for nursing and residential care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.


Awards / Recognitions (0)

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