Hill House Care Home

Elstree Hill South, Elstree, Borehamwood WD6 3DE
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9.6 160 Reviews
  • Hill House Care Home, Borehamwood
Hill House provides nursing, residential and short stay care, as well as residential rehabilitation for the young and old. Hill House is a spacious, elegant eighteenth-century building converted to provide residential and nursing care, for long and short term needs. As well as supporting elderly residents, staff welcome those who are 18 and over and living with a physical disability or neurological condition, such as multiple sclerosis, in need of residential care.

Residents can expect a high standard of care in the midst of a friendly community. With each of their cosy bedrooms, residents can enjoy the convenience of an en suite, and there are lovely views across the gardens and surrounding countryside.

There are lots of places to relax, including the choice of six lounges. Residents can cosy up with a book in the library, use the computer room, or enjoy being pampered in the salon.

The large gardens are especially tranquil because they back onto a small area of woodlands. Within the walled space, residents can stroll along the paths, rest under the pergola, or catch-up with loved ones on the patio.

They want residents to settle in quickly and be happy here. That’s why they help them to hold onto as much independence as possible.

There’s also good food, lots to do, and a warm welcome for friends and family whenever they visit.

The team of activity coordinators plan all sorts of interesting things to do, including those who are less mobile. All activities are tailored to each person's likes and abilities too.

The chef prepares a range of delicious foods, including some family favourites and kosher meals.

For more information about life in the home, please visit their Facebook page, search 'Bupa UK Hill House care home'.

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Care Provided by Hill House Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Ben Domah (General Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (75)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Hill House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. Hill House is in a peaceful location surrounded by open spaces. Just a mile away, Aldenham Country Park offers lakeside walks, farm animals, pony rides and even a spot of glamping. Elstree studios are also close by.


  • Parking

  • The home has plenty of parking.


Hill House Care Home Reviews (160)

Total of 160, showing 61-80
9.6

Hill House Care Home has a Review Score of 9.6 (9.620) out of 10, based on 41 reviews in the last 2 years. Over all time Hill House Care Home has 160 reviews.

Overall Experience

  • 103
  • 53
  • 4
  • 0
  • 0

Date Published

160
12
25
41
119

Review from A R (Resident) published on 13 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole, I have been very pleased with my experience here. Sometimes the high nursing standards fall as there are too many agency staff at one time. This is usually at weekends.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Hill House Care Home

Thank you for your feedback. We are pleased to hear that you had a good experience. Please be reassured that the agency staff are booked in advance to ensure that we provide continuity of care to cover short term sickness. We have now recruited additional staff to support the home.


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Review from E R (Resident) published on 2 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I first stayed at Hill House in 2009 when I found the experience chaotic with poor management, food and levels of care. During this visit, I have been pleasantly surprised by the all-round improvement in facilities, food and management of my care. All the staff are approachable and the nurses are well
informed about my needs. Care staff and auxiliary staff work extremely hard with long shifts in some cases. More staff and fewer agency carers would raise morale and create a greater sense of fairness.

Reply from Amanda Barnes, Customer Service Adviser at Hill House Care Home

Thank you for taking the time to leave your review, it is lovely to hear that you have had a better experience this time around in our care. Please let us know if there is anything more we can do to make your stay more comfortable.


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Review from D A (Daughter of Resident) published on 1 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy with the care my mother has received in the 7 weeks she has been in Hill House. I have every confidence in the unit manager, she keeps me informed and is always happy to talk to me about my mother. Most importantly is that my mum is happy and comfortable.

Reply from Amanda Barnes, Customer Service Adviser at Hill House Care Home

We appreciate you taking the time to leave us your comments. We are very happy to hear you can feel at ease with your mother in our care. Please let us know if there is anything we can do to make her stay as comfortable as possible.


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Review from V A (Resident) published on 9 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with everything. Thank you.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Hill House Care Home

Thank you for taking the time to leave your review, we are very glad to hear that you are happy in our care.


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Review from Laurence K (Nephew of Resident) published on 25 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It's very comforting to know that my uncle's needs are being met by such warm, caring professionals. Everyone I have contact with at Hill House, whether in person, by email or by phone, is friendly, approachable and positive. They clearly know my uncle, and treat him with friendliness and respect that
goes a long way to making him feel secure and helping him to retain his dignity. Although I appreciate the work of all sections of the staff, a special word of appreciation must go to the activities co-ordinators. I know how much their cheerfulness and attentiveness brightens up my uncle's days.
Also: in my view, the way that the management and staff of Hill House have coped with the problems and constraints of the pandemic has been nothing short of remarkable.

Reply from Amanda Barnes, Customer Service Adviser at Hill House Care Home

We appreciate you taking the time to leave us your comments. We are very happy to hear you can feel at ease with your Uncle in our care at Hill House. Please let us know if there is anything we can do to make your Uncles stay as comfortable as possible.


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Review from J B (Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like it here.

Reply from Amanda Barnes, Customer Service Adviser at Hill House Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that you are enjoying your stay with us. Thank you for choosing Hill House for your stay.


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Review from S H (Resident) published on 15 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home. I am happy with the care I received here. Very satisfied.

Reply from Penelope Kudelnitzky, Customer Service Adviser at Hill House Care Home

Thank you for your review. If there is anything else we can do for you please just let us know


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Review from M C (Resident) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is great.
Pleased they look after me well.

Reply from Melanie Cope, Customer Service Adviser at Hill House Care Home

Thank you for taking your time to leave us a review! We are glad you felt well cared for with us.


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Review from G S (Resident) published on 11 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hill House is a combination of original and new build accommodation done tastefully, but also fully functional. Two large gardens are available for residents to enjoy the fresh air, flower and shrubs, many planted by the residents themselves. All of the staff at every level are friendly, helpful, attentive
and dedicated to ensuring the resident's wellbeing. The diverse activities enable residents to enjoy group interactions. The food menu is very varied and never a disappointment.

Reply from Greta Narbutaityte, Customer Adviser at Hill House Care Home

We really appreciate you taking the time to leave us such lovely comments and kind words, thank you.


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Review from V T (Daughter of Resident) published on 18 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mother was a resident at Hill House, for 18-months. During her time there, we as a family, could not fault the care and attention she received. Her accommodation was spacious, light and airy. On our visits, Mum was always clean and well-groomed. She enjoyed her mealtimes, and the standard of food
was excellent. Mum loved the interaction with the staff and enjoyed all the activities that were on offer. We too found all the staff very friendly and caring. The open-door policy in place for visiting was very much appreciated by all of her family. A huge thank you.

Reply from Greta Narbutaityte, Customer Adviser at Hill House Care Home

Thank you for trusting us with your mothers care. We really appreciate the kind comments.


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Review from S H (Resident) published on 30 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very clean and friendly.
Good care home.

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Review from Tracy W (Daughter of Resident) published on 19 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The nursing care at Hill House is outstanding and staff are warm, friendly and very accommodating. Despite her dementia, my mother is happy and comfortable. The food is very good with a varied menu to suit everyone. There is a wide range of activities such as arts and crafts, musical events, visits
from the local nursery and tea parties. When mum was unable to attend the guide dog visit they brought the dog up to her room so she did not miss out. The activities team come and play the guitar and sing to Mum which is such a treat for her and it is lovely to see her smile. The management is very good and it is a comfort to know that Mum is in the best hands.

Reply from Greta Narbutaityte, Customer Adviser at Hill House Care Home

Thank you for trusting us with your mothers care. We are very happy to hear you can feel at ease with your mother in our care.


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Review from Christine R (Daughter of Resident) published on 6 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and staff at Hill House Care home are excellent. Their care and attention towards my father who is a permanent resident and his health issues are exceptional. My father recently struggled with his health, the staff acted immediately requesting an ambulance. This fast action meant he was
hospitalised and back on the road to recovery fairly quickly. The carers showed genuine empathy and concern about my father which means so much to him and to me, his daughter. It is this attention to the care they provide that is very reassuring and such an important role. It's wonderful that the management at the home invests time in employing the right people. The carers of my father are the same carers and key workers, they get to know the resident and their needs which provides a two-way relationship. The carers are busy people but they always find time to update family members of important issues, for example, if there is a change in the care plan or a planned event. Thank you to everyone.

Reply from Greta Narbutaityte, Customer Adviser at Hill House Care Home

Thank you for such amazing feedback. We are very glad to hear your father feels well looked after. Please let us know if there is anything else we can do for you or your family.


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Review from A M (Friend of Resident) published on 9 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home feels extremely friendly. Every time I visit, I feel like I am in a nice, warm place, that feel like home.
I love passing by and seeing all the activities that are going on. I love that the activities consist of educational sessions, fun moments and of course, there's music and entertainment.
When I see that, it reminds me of a group of friends having fun.

Reply from Greta Narbutaityte, Customer Adviser at Hill House Care Home

Thank you for taking the time to leave your comments. It is always nice to get such lovely feedback.


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Review from A D (Sister of Resident) published on 9 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We attended the Christmas Party on 17th December 2019. My brother who is a resident spent the evening with us in the dining room. We were treated to a delicious Christmas meal and entertainment.
The kitchen staff and activities team worked very hard to ensure everyone present had a wonderful, festive
time. The dining room was beautifully decorated, with festive decorations. The staff were committed to ensuring everyone was comfortable and wanted for nothing.
Well done everyone.

Reply from Greta Narbutaityte, Customer Adviser at Hill House Care Home

Thank you for taking part in our Christmas party. We are very happy to hear you and your family enjoyed yourselves.


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Review from L L (Daughter of Resident) published on 6 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff friendly and efficient.

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Review from E J (Wife of Resident) published on 31 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very grateful for the care and attention given. My husband enjoyed a 4-hour party, and we were grateful for the way the staff were so kind and for the birthday cake, tea and coffee provided. The room was decorated, and we all had a grand time.

Reply from Greta Narbutaityte, Customer Adviser at Hill House Care Home

Thank you for taking the time to leave your review. We are very delighted to hear you enjoyed the party. Best wishes to your husband.


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Review from S T (Daughter of Resident) published on 10 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a permanent resident here since 9 days ago and is settling in very well. She has a great room with a view over the lovely garden. She said the home has a homely feeling to it and enough room for her personal belongings and small bits of her furniture. The staff are efficient and mostly
very chatty and friendly.
I live in Germany and can now go back to Germany with a good feeling that she will be well cared for.
She is very sociable and enjoys the activities on offer and in this short time, has enjoyed 3 love singers who have come to Hill House.

Reply from Greta Narbutaityte, Customer Adviser at Hill House Care Home

Thank you for trusting us with your mother's care, we are very happy to hear, you can feel at ease leaving her in our hands.


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Review from K P (Friend of Resident) published on 10 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are extremely helpful and friendly. Room and toilet very clean and big enough. Very easy to communicate with everyone.

Reply from Greta Narbutaityte, Customer Adviser at Hill House Care Home

Thank you for your kind words. We really appreciate such lovely feedback.


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Review from Caroline S (Respite Resident) published on 25 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Love going to the big garden plenty of room for my wheelchair, lovely room and TV. Lots of privacy given to me and always lots of choices especially with food. The staff are excellent very understanding to my needs. Had a very happy stay.

Reply from Greta Narbutaityte, Customer Adviser at Hill House Care Home

Thank you for your praise. We are very happy to hear you enjoyed your stay with us. We hope to see you again in the future.


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Current Review Score: 9.6 (9.620)

Overview of Review Score

The Review Score of 9.6 (9.620) out of 10 for Hill House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.620 for Hill House Care Home is calculated as follows: ( (320 Excellents x 5) + (145 Goods x 4) + (14 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 482 Ratings = 4.62

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hill House Care Home is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 41 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 25 Feb 2025

Spacious rooms available for nursing and residential care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.


Awards / Recognitions (0)

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