Hill House Care Home

Elstree Hill South, Elstree, Borehamwood WD6 3DE
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9.6 160 Reviews
  • Hill House Care Home, Borehamwood
Hill House provides nursing, residential and short stay care, as well as residential rehabilitation for the young and old. Hill House is a spacious, elegant eighteenth-century building converted to provide residential and nursing care, for long and short term needs. As well as supporting elderly residents, staff welcome those who are 18 and over and living with a physical disability or neurological condition, such as multiple sclerosis, in need of residential care.

Residents can expect a high standard of care in the midst of a friendly community. With each of their cosy bedrooms, residents can enjoy the convenience of an en suite, and there are lovely views across the gardens and surrounding countryside.

There are lots of places to relax, including the choice of six lounges. Residents can cosy up with a book in the library, use the computer room, or enjoy being pampered in the salon.

The large gardens are especially tranquil because they back onto a small area of woodlands. Within the walled space, residents can stroll along the paths, rest under the pergola, or catch-up with loved ones on the patio.

They want residents to settle in quickly and be happy here. That’s why they help them to hold onto as much independence as possible.

There’s also good food, lots to do, and a warm welcome for friends and family whenever they visit.

The team of activity coordinators plan all sorts of interesting things to do, including those who are less mobile. All activities are tailored to each person's likes and abilities too.

The chef prepares a range of delicious foods, including some family favourites and kosher meals.

For more information about life in the home, please visit their Facebook page, search 'Bupa UK Hill House care home'.

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Care Provided by Hill House Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Ben Domah (General Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (75)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Hill House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. Hill House is in a peaceful location surrounded by open spaces. Just a mile away, Aldenham Country Park offers lakeside walks, farm animals, pony rides and even a spot of glamping. Elstree studios are also close by.


  • Parking

  • The home has plenty of parking.


Hill House Care Home Reviews (160)

Total of 160, showing 81-100
9.6

Hill House Care Home has a Review Score of 9.6 (9.620) out of 10, based on 41 reviews in the last 2 years. Over all time Hill House Care Home has 160 reviews.

Overall Experience

  • 103
  • 53
  • 4
  • 0
  • 0

Date Published

160
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25
41
119

Review from Rosalie O (Respite Resident) published on 10 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

For the last three weeks, I have received nothing but kindness from all the staff here. Courtesy and kindness every day make a great difference when you are still feeling weakness and pain, so I say a big thank you to all concerned in helping me to get well.
Thank you.

Reply from Greta Narbutaityte, Customer Adviser at Hill House Care Home

Thank you for your praise. We are very happy to hear you felt looked after. We hope to see again soon!


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Review from D M (Son of Resident) published on 9 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

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Review from Melissa F (Granddaughter of Resident) published on 20 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Granda is in Hill House and every time I visit all the staff are very friendly and welcoming. When I was upset his nurse comforted me and took the time to explain everything. She is exceptional.

Reply from Greta Narbutaityte, Customer Adviser at Hill House Care Home

Thank you for your kind words and thank you for trusting us with your grandfathers care.


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Review from Betty M (Wife of Resident) published on 16 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is a resident at Hill House and tells me how wonderful he enjoys his meals there. He says it’s more like a restaurant than a care home and the lovely chef comes to see him regularly. Top chef well done for looking after him so well. I don’t know how you feed so many people with all their
different needs.

Reply from Greta Narbutaityte, Customer Adviser at Hill House Care Home

Thank you for such a lovely review, Betty. We will certainly pass your comments on to the chef.


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Review from Adrian W (Son of Resident) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been a resident at Hill House for almost 13 years. The care provided, the choice of activities available I cannot fault. Until mum passed away this month, the love, care and attention received were second to none. Mum did things here and went on visits to so many different places, mum was
living life again to its fullest. Thank you to everyone at Hill House for all you did for mum over the years.

Reply from Greta Narbutaityte, Customer Adviser at Hill House Care Home

Thank you for taking the time to leave your review. We are sorry about your loss, but hopefully mum was able to have a peaceful and dignified time towards the end. Please let us know if there is anything else we can do for you or your family to help through such a difficult time.


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Review from Mary S (Wife of Resident) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband seems content at Hill House. The staff are lovely to him and to us when we visit.
We enjoy the activities when it is possible for him to join in. Seeing the tots from the nursery and listening to the choir gave us all a boost yesterday. Keep up the good work and thank you all.

Reply from Greta Narbutaityte, Customer Adviser at Hill House Care Home

Thank you for trusting us with your husbands care. Please let us know if there is anything else we can do for you or your husband.


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Review from Jennifer W (Daughter of Resident) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The activities organised at the home are excellent.
We thoroughly enjoyed the summer garden party.
The staff are very friendly and very helpful.
My dad finds it difficult to communicate due to Alzheimers but the staff are very understanding.
Thank you to everyone.

Reply from Greta Narbutaityte, Customer Adviser at Hill House Care Home

Thank you for your review. We have a genuine regard for all of our residents, therefore, it is always nice to hear from family members feeling like their loved one is cared for and looked after.


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Review from Susan W (Daughter-in-law of Resident) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law was a resident at Hill House for 13 years. She was happy here, enjoyed the various activities on offer and was cared for by the staff very well. She sadly passed away in July but we have been comforted by the many happy memories shared with the staff and manager.

Reply from Greta Narbutaityte, Customer Adviser at Hill House Care Home

Thank you for taking the time to leave your review, Susan. We are saddened about your mother in laws passing, so we hope you can go away from this feeling like she had the best possible care.


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Review from M B (Respite Resident) published on 2 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care I have received whilst I have been here for my short stay has been very good. All the staff and general facilities are excellent.

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Review from J T (Respite Resident) published on 19 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy my food. The staff were very good and caring.
I would like to come any time again.

Reply from Greta Narbutaityte, Customer Adviser at Hill House Care Home

Thank you for your praise. We hope to see you again soon.


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Review from Ian S (Son of Resident) published on 17 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Hill House for over 5 years and in that time, I have nothing but praise for the staff and the way the home is run. "More like a hotel than a care home" is how I would describe it.
Some 2 years ago, a considerable update was carried out in the rooms with wet room facilities etc.
She was 98 last week and the staff treat her so well with the utmost dignity.
I cannot praise the whole Bupa operation any higher.

Reply from Greta Narbutaityte, Customer Adviser at Hill House Care Home

Thank you Ian for such a lovely review. We are delighted to hear your mother is being well looked after and that she can enjoy being a part of our Hill House family. We appreciate you trusting us with her care.


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Review from P M (Son of Resident) published on 2 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to stroke, my father was only able to spend a short time here.
Everybody was respectful and courteous to my father's needs. He was most happy and contented with the level of care and service he received.
A special mention to one lady who made my mother and myself so welcome. She was most helpful
and cheerful. Thank you Hill House.

Reply from Greta Narbutaityte, Customer Adviser at Hill House Care Home

Thank you for taking the time to leave your review. We are very happy to hear you found Hill House helpful. Thank you for trusting us with your fathers care.


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Review from Paul S (Friend of Resident) published on 12 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my friend who is a resident at Hill House and was overwhelmed of how nice the food is and how polite and welcoming the chef manager is, when he bought me a lovely tray of tea which was presented to an excellent standard. He was so helpful asking how the lunch was and if there’s anything else
he can do for us. My friend as well as other people there saying how excellent the food service is and tasty the food is. Well done Hill House.

Reply from Greta Narbutaityte, Customer Adviser at Hill House Care Home

Thank you for your feedback. We take a lot of pride in our chefs, therefore it is always lovely to hear feedback about the food. It is also delightful to hear that you feel like you friend is well looked after.


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Review from David C (Resident) published on 11 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm happy.

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Review from Janet H (Daughter of Resident) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the start to finish, everything has been above our expectations. Warm welcome. Everything explained. No request seems too much. Attention to detail and a feeling of always taking on board our dad's needs, interests or just individual preferences. At a time when both he and we needed some help,
it was provided in abundance and we will always be grateful for the support and care provided. It gave him and us friendship when it was needed most. Thank you.

Reply from Greta Narbutaityte, Customer Adviser at Hill House Care Home

Thank you for your kind words. We have a genuine regard for all of our residents, therefore it is always nice to hear from family members feeling like their loved one is cared for and looked after.


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Review from Ben K (Son of Resident) published on 20 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful caring nurses and staff. Food was consistently good too. Made my Dad feel very cared for and welcomed. Facilities were always clean and well managed. We are so grateful.

Reply from Greta Narbutaityte, Customer Adviser at Hill House Care Home

Thank you for your praise, Ben. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for trusting us with your fathers care.


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Review from Pearl W (Respite Resident) published on 28 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was made very welcome when I arrived but before when I was assessed I was treated very kindly and with good respect. All the nurses and carers are great, very kind and nothing is too much trouble - they work very hard to make sure you are given the best help possible. The food is delicious and plenty
on the plate. I liked the activities instead of staying in the room (fun time exercising and singing etc). All the staff (people) very friendly and my stay was as good as possible).

Reply from Greta Narbutaityte, Customer Adviser at Hill House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from David A (Day Care) published on 10 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was invited as I'm a pensioner living alone. Very friendly and comfortable room. Excellent three-course meal and good company of all ages. I was invited by local advertising for people to share Christmas.

Reply from Greta Narbutaityte, Customer Adviser at Hill House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Rosaleen P (Friend of Resident) published on 1 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has improved so much during her time here. She praises the staff, loves her bright room and enjoys going in the dining room with others. She says the food is lovely and "I will eat all this." Thank you.

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Review from P S (Mother of Resident) published on 11 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My daughter has enjoyed her say in the home very much.

Reply from Daniel Widdowson, Customer Adviser at Hill House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Current Review Score: 9.6 (9.620)

Overview of Review Score

The Review Score of 9.6 (9.620) out of 10 for Hill House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.620 for Hill House Care Home is calculated as follows: ( (320 Excellents x 5) + (145 Goods x 4) + (14 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 482 Ratings = 4.62

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hill House Care Home is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 41 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 25 Feb 2025

Spacious rooms available for nursing and residential care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.


Awards / Recognitions (0)

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