Hill House Care Home

Elstree Hill South, Elstree, Borehamwood WD6 3DE
Submit a Review
9.6 160 Reviews
  • Hill House Care Home, Borehamwood
Hill House provides nursing, residential and short stay care, as well as residential rehabilitation for the young and old. Hill House is a spacious, elegant eighteenth-century building converted to provide residential and nursing care, for long and short term needs. As well as supporting elderly residents, staff welcome those who are 18 and over and living with a physical disability or neurological condition, such as multiple sclerosis, in need of residential care.

Residents can expect a high standard of care in the midst of a friendly community. With each of their cosy bedrooms, residents can enjoy the convenience of an en suite, and there are lovely views across the gardens and surrounding countryside.

There are lots of places to relax, including the choice of six lounges. Residents can cosy up with a book in the library, use the computer room, or enjoy being pampered in the salon.

The large gardens are especially tranquil because they back onto a small area of woodlands. Within the walled space, residents can stroll along the paths, rest under the pergola, or catch-up with loved ones on the patio.

They want residents to settle in quickly and be happy here. That’s why they help them to hold onto as much independence as possible.

There’s also good food, lots to do, and a warm welcome for friends and family whenever they visit.

The team of activity coordinators plan all sorts of interesting things to do, including those who are less mobile. All activities are tailored to each person's likes and abilities too.

The chef prepares a range of delicious foods, including some family favourites and kosher meals.

For more information about life in the home, please visit their Facebook page, search 'Bupa UK Hill House care home'.

Show Hill House Care Home on the Map

Care Provided by Hill House Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Ben Domah (General Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (75)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Hill House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,165
    • Self-Funded Nursing Care from £1,400
    • RESPITE Self-Funded Residential Care from £1,280
    • RESPITE Self-Funded Nursing Care from £1,540

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.
  • (these prices are only a guideline, please contact Hill House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. Hill House is in a peaceful location surrounded by open spaces. Just a mile away, Aldenham Country Park offers lakeside walks, farm animals, pony rides and even a spot of glamping. Elstree studios are also close by.


  • Parking

  • The home has plenty of parking.


Hill House Care Home Reviews (160)

Total of 160, showing 101-120
9.6

Hill House Care Home has a Review Score of 9.6 (9.620) out of 10, based on 41 reviews in the last 2 years. Over all time Hill House Care Home has 160 reviews.

Overall Experience

  • 103
  • 53
  • 4
  • 0
  • 0

Date Published

160
12
23
41
119

Review from Sharon C (Daughter of Resident) published on 30 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The assessor came over in a taxi to Hemel - Why? He has a car!
No call letting us know Mum's breathing had changed as we could have driven over and been with her.
Management (I think room coordinator) didn't show us any care. Her words were 'She can't stay here'.
Discharged Dad, as we wanted to take
him home with us. Not given all his personal medical stuff, we had to go over twice to collect.
As a family, we have never been in this situation. More care was needed.

Reply from Josephine Gaupholm, Customer Adviser at Hill House Care Home

Thank you for your review of Hill House. We take all comments extremely seriously and are very disappointed to hear that you are unsatisfied with your experience of care at one of our homes. Our residents’ health and wellbeing is our absolute priority. We would like to contact you so that we can discuss this in more detail and investigate it fully. Please can you contact our customer services team by emailing feedback@bupa.com so that we can discuss this feedback further?


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Cheryl H (Daughter of Resident) published on 12 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am completing this form as a visitor to the care home. The staff and management team have all been very welcoming and accommodating. My mother was very happy there.

Reply from Josephine Gaupholm, Customer Adviser at Hill House Care Home

Thank you for your review of Hill House Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the staff and management being welcoming and accommodating. We will share your comments with the home manager. The Bupa Customer Care Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Philip D (Respite Resident) published on 26 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Attractive environment (converted 18th Century house) beautifully clean, staff friendly, attentive, caring and qualified nurse available. Regular "rounds" by local GP. Food not bad at all and excellent alternatives offered if you don't want the main offering. Seems excellently fitted out for fire safety.
Interesting activities offered (especially aimed at long-term residents). Overall, if one needs the facilities of a care home, this one would be a first class choice.

Reply from Josephine Gaupholm, Customer Adviser at Hill House Care Home

Thank you for your review of Hill House Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the attractive environment and friendliness of the staff. We will share your comments with the home's manager. The Bupa Customer Care Team


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G M E (Friend of Resident) published on 22 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers seem very kind and proactive in sorting out activities for the residents. A lovely lady singer comes to entertain. They do arts and crafts with them. I am only a friend who visits so I cannot comment on every aspect of care.

Reply from Josephine Gaupholm, Customer Adviser at Hill House Care Home

Thank you for your review of Hill House Care Home. We are pleased to hear about your positive experience at the home and appreciate your comments regarding the activities and kindness of the carers. We will share your comments with the home's manager. The Bupa Customer Care Team


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from N G (Relative of Resident) published on 22 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a lovely home with lovely residents and staff. It's nice to see such happy folk. Also, it looks extremely tidy and clean, which of course is a bonus.

Reply from Josephine Gaupholm, Customer Adviser at Hill House Care Home

Thank you for your review of Hill House Care Home. We are pleased to hear that you have had a positive experience at the home and appreciate your comments regarding the staff and residents being happy and lovely. We will share your comments with the home's manager. The Bupa Customer Care Team


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Margaret C (Daughter-in-law of Resident) published on 22 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found everything very warm, friendly, clean and comfortable.

Reply from Josephine Gaupholm, Customer Adviser at Hill House Care Home

Thank you for your review of Hill House Care Home. We are pleased to hear that you have had a positive experience at the home and appreciate your comments regarding finding everything warm, friendly and clean. We will share your comments with the home's manager. The Bupa Customer Care Team


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R S (Husband of Resident) published on 26 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good.

Reply from Josephine Gaupholm, Customer Adviser at Hill House Care Home

Thank you for your review of Hill House Care Home. We are happy to hear that you have had a positive experience at the home and appreciate your feedback. We will share your comments with the home's manager. The Bupa Customer Care Team


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Marion W (Niece of Resident) published on 26 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt lived in this home for over 2 years.
The staff have been great in caring for her.
The management has been wonderful in supporting me, especially as I live in Canada.
As my aunt's LPA, having this support has been crucial.
It's been a very caring environment.
Many thanks to all the staff.

Reply from Josephine Gaupholm, Customer Adviser at Hill House Care Home

Thank you for your review of Hill House Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the care your aunt receives and the support you have been given living in another country. We will share your comments with the home's manager. The Bupa Customer Care Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gloria G (Resident) published on 18 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care very good, staff obliging. Food wasn't always my scene but I was never hungry.

Reply from Josephine Gaupholm, Customer Adviser at Hill House Care Home

Thank you for your review of Hill House Care Home. We are pleased to hear that you have had a positive experience at the home and appreciate your comments regarding the staff. We will share your comments with the home's manager. The Bupa Customer Care Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H D (Daughter of Resident) published on 18 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my mother only had a short stay at Hill House, all the staff were wonderful. She was treated with the utmost respect, compassion and dignity by everyone. She, and the family, felt that she was exceptionally well cared for. The staff responded to her needs in a very caring and timely manner,
often responding to her buzzer within 30 seconds. The whole family were made very welcome and the staff at Hill House made her final week relaxed and content with very professional care. Thank you.

Reply from Josephine Gaupholm, Customer Adviser at Hill House Care Home

Thank you for your review of Hill House Care Home. We are pleased to hear about your positive experience at the home and appreciate your comments regarding the respect, compassion and dignity your mum received while staying in the home. We will share your comments with the home's manager. The Bupa Customer Care Team


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D K (Brother of Resident) published on 12 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pleased with all staff and their helpfulness.
Very polite and smiled a lot.
Premises very clean and tidy.

Reply from Josephine Gaupholm, Customer Adviser at Hill House Care Home

Thank you for your review of Hill House Care Home. We are pleased to hear that you have had a positive experience at the home and appreciate your comments regarding the helpfulness of the staff. We will share your comments with the home's manager. The Bupa Customer Care Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L V (Resident) published on 9 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff excellent. Bathroom could be a bit more modern and in a better state of repair. Some disorganisation goes on. People think other people are doing things and they are not, but nothing terribly bad.

Reply from Gabriella Mills, Customer Adviser at Hill House Care Home

Thank you for your review of Hill House Care Home, we are pleased to hear that you are happy with the staff and the care given here. We appreciate your feedback on the communication here and will share this with the care homes manager to help them continually improve their service. The Bupa Customer Care Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tracey O (Daughter of Resident) published on 9 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were extremely helpful and professional and caring. Thank you.

Reply from Gabriella Mills, Customer Adviser at Hill House Care Home

Thank you for your review of Hill House Care Home, we are pleased to hear that you have had a positive experience with the staff at our home. We appreciate your comments and will share this with the care homes manager. The Bupa Customer Care Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J S (Resident) published on 31 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Looks after me very well. Brings my meals to me and if I ask for something she always brings it to me.
She helps me to wash and also to bed.

Reply from Gabriella Mills, Customer Advisor at Hill House Care Home

Thank you for your review of Hill House Care Home, we are pleased to hear that you are being well cared for in our home. We appreciate your comments on the staff and will share your comments with the care homes manager. The Bupa Customer Care Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Hazel W (Friend of Resident) published on 11 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I come all times of the day - the care is excellent.

Reply from Gabriella Mills, Customer Adviser at Hill House Care Home

Thank you for your review of Hill House Care Home, we are pleased to hear that you are having positive experiences of the homes while visiting. We appreciate your comments and will share these with the care home's manager. The Bupa Customer Care Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Shirley G (Resident) published on 9 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Found the staff very pleasant and approachable.
Also, showed care and understanding when needed.

Reply from Gabriella Mills, Customer Adviser at Hill House Care Home

Thank you for your review of Hill House, we are pleased to hear that you have had a positive experience of our home. We appreciate your comments on the staff and will share your comments with the care homes manager. The Bupa Customer Care Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Philip F (Son of Resident) published on 22 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice care home. Rooms are spacious. Food is varied and well cooked. Staff are very good. All in all Hill House is more like a hotel.

Reply from Holly McGough, Customer Adviser at Hill House Care Home

Thank you for your review. We are pleased to hear about your positive experience at Hill House and appreciate your comments regarding the rooms, food and staff. We will share these comments with the home's manager. The Bupa Customer Care Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Helen K (Sister of Resident) published on 19 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother lived there for over 5 years until his death. He loved his big room and enjoyed the friendship and great care of all the staff, including the housekeepers. He looked forward to his meal which was always hot and nicely served up. The manager came to each resident every day he was in, making
sure my brother had all he needed and the room was up to his high standards. My brother said he wished the carers had more time to chat, but they were always so busy. He said he would have liked to be introduced to new male residents, in case they had similar interests, but he only met people in group activities and rarely knew their names. His last years were some of the most secure he had experienced.

Reply from Gabriella Mills, Customer Adviser at Hill House Care Home

Thank you for your review of our care home, we are pleased to hear that your brother has had a positive experience during his stay. We appreciate all your comments on both the home and staff and will share these with the care home's manager. The Bupa Customer Care Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jackie M (Daughter of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was only in Hill House for approximately four months but during that time he was looked after so well.
The staff always had time for him, the carers treated him with dignity. He did miss being in his own home but soon came to think of Hill House as home.
Thank you for making him so comfortable.

Reply from Gabriella Mills, Customer Adviser at Hill House Care Home

Thank you for your review of Hill House, we are pleased to hear that your Dad was looked after well during his stay with us. We appreciate your comments of our staff and glad that your Dad managed to settle in well to the home. We will pass your comments on to the care homes manager, The Bupa Customer Care Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J M (Son of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Attended a memorial service organised by the home's activity staff. It was a very nice event. Staff were very friendly. Will keep in touch.

Reply from Gabriella Mills, Customer Adviser at Hill House Care Home

Thank you for your review of Hill House, we are glad that you enjoyed the event put on at the home. Thank you for your comments on the staff, we will share you feedback with the home's manager. The Bupa Customer Care Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.6 (9.620)

Overview of Review Score

The Review Score of 9.6 (9.620) out of 10 for Hill House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.620 for Hill House Care Home is calculated as follows: ( (320 Excellents x 5) + (145 Goods x 4) + (14 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 482 Ratings = 4.62

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hill House Care Home is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 41 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 25 Mar 2025

Spacious rooms available for nursing and residential care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.


Awards / Recognitions (7)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet