Hill House Care Home

Elstree Hill South, Elstree, Borehamwood WD6 3DE
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9.6 160 Reviews
  • Hill House Care Home, Borehamwood
Hill House provides nursing, residential and short stay care, as well as residential rehabilitation for the young and old. Hill House is a spacious, elegant eighteenth-century building converted to provide residential and nursing care, for long and short term needs. As well as supporting elderly residents, staff welcome those who are 18 and over and living with a physical disability or neurological condition, such as multiple sclerosis, in need of residential care.

Residents can expect a high standard of care in the midst of a friendly community. With each of their cosy bedrooms, residents can enjoy the convenience of an en suite, and there are lovely views across the gardens and surrounding countryside.

There are lots of places to relax, including the choice of six lounges. Residents can cosy up with a book in the library, use the computer room, or enjoy being pampered in the salon.

The large gardens are especially tranquil because they back onto a small area of woodlands. Within the walled space, residents can stroll along the paths, rest under the pergola, or catch-up with loved ones on the patio.

They want residents to settle in quickly and be happy here. That’s why they help them to hold onto as much independence as possible.

There’s also good food, lots to do, and a warm welcome for friends and family whenever they visit.

The team of activity coordinators plan all sorts of interesting things to do, including those who are less mobile. All activities are tailored to each person's likes and abilities too.

The chef prepares a range of delicious foods, including some family favourites and kosher meals.

For more information about life in the home, please visit their Facebook page, search 'Bupa UK Hill House care home'.

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Care Provided by Hill House Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Ben Domah (General Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (75)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Hill House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,165
    • Self-Funded Nursing Care from £1,400
    • RESPITE Self-Funded Residential Care from £1,280
    • RESPITE Self-Funded Nursing Care from £1,540

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.
  • (these prices are only a guideline, please contact Hill House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. Hill House is in a peaceful location surrounded by open spaces. Just a mile away, Aldenham Country Park offers lakeside walks, farm animals, pony rides and even a spot of glamping. Elstree studios are also close by.


  • Parking

  • The home has plenty of parking.


Hill House Care Home Reviews (160)

Total of 160, showing 121-140
9.6

Hill House Care Home has a Review Score of 9.6 (9.620) out of 10, based on 41 reviews in the last 2 years. Over all time Hill House Care Home has 160 reviews.

Overall Experience

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  • 53
  • 4
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Date Published

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Review from C G (Relative of Resident) published on 1 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The atmosphere at Hill House is dignified, friendly and supportive. The care to residents is very good.

Reply from Gabriella Mills, Customer Adviser at Hill House Care Home

Thank you for your review of Hill House care home. We appreciate your comments of the home and glad that you have had a positive experience whilst visiting. The Bupa Customer Care Team


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Review from Derek F (Nephew of Resident) published on 1 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I arrived and very shortly after my aunt arrived the welcome and service provided especially by the nurse was superb. My aunt only survived 6 days in the care home but she was looked after very well and passed away peacefully. The phone calls from the nurse and aftercare service with
me were great and really helped me at a sad time.

Reply from Gabriella Mills, Customer Adviser at Hill House Care Home

Thank you for your review. We are pleased to hear that you have had a positive experience with our care home and appreciate your comments of our staff. We are glad that you were looked after during this sad time, our condolences, The Bupa Customer Care Team.


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Review from John A (Regular Volunteer) published on 23 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My late mother was admitted to Hill House care home in September 2014 following a severe stroke, which rendered her totally incapacitated. She remained in Hill Houe until her death in January 2015 and during that time she received excellent, professional and loving care form all the nursing staff and
management. Although my mother was too ill to partake of them, a full and varied range of talks, concerts and other activities is arranged by the events team. I enjoy visiting the current residents at least once a week and I have the honour of taking a monthly communion service.

Reply from Holly McGough, Customer Advisor at Hill House Care Home

Thank you for your review. We are pleased to hear about your positive experience at Hill House and are glad you are still in touch with the home. We appreciate your comments and will share these with the home's manager.


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Review from R J (Resident) assisted by family/friend published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find all the staff caring, compassionate and efficient. Nothing is too much trouble. The food is good and varied and there is plenty of choice. The entertainments are also varied and any requests are catered for if possible.

Reply from Natalie Krisman, Customer Service Advisor at Hill House Care Home

I'm pleased that you are happy with the staff, food and entertainments. Thank you for your review.


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Review from David C (Resident) published on 4 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleasant stay after operation. Staff friendly and helpful. Would have liked to have seen grab/support bars to shower area to assist my progress in self-help instead of having to shower on a chair.

Reply from Natalie Krisman, Customer Service Adviser at Hill House Care Home

I'm glad that you had a pleasant stay and thank you for your feedback.


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Review from S F (Resident) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful and kind.

Reply from Natalie Krisman, Customer Service Adviser at Hill House Care Home

Thank you for your review of Hill House!


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Review from Michael H (Resident) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would say that it is good facilities and service for a nursing home and it helped me.

Reply from Natalie Krisman, Customer Service Adviser at Hill House Care Home

Thank you so much for your review and I am really pleased to hear that you have had a positive experience with Hill House.


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Review from R C (Resident) published on 27 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hill House is very good and the standards are excellent.

Reply from Jayne Duck, Customer Service Administrator at Hill House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home.


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Review from Shirley A (Wife of Resident) published on 23 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My husband is staying here to recuperate after a broken leg operation, very caring and attending staff to get him back to good health ready for re-hab.

Reply from Stephen Rondel, Customer Adviser at Hill House Care Home

Thank you for your review, we are happy to hear your husband is enjoying his stay with us and we hope he goes on to make a full recovery.


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Review from B M M (Mother of Resident) published on 11 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Six years of good care and support to my son.

Reply from Natalie Krisman, Customer Services Administrator at Hill House Care Home

Thank you for your review and I'm pleased to hear that you had a positive experience with Bupa's Hill House.


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Review from Frances J (Daughter of Resident) published on 11 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are all without exception caring and considerate. They all genuinely try to do their best for the residents. They also go out of their way to provide entertainments that are requested by the residents. The home is kept very clean and the food provided is varied and individual requirements
are well catered for.

Reply from Natalie Krisman, Customer Services Administrator at Hill House Care Home

Thank you for sharing this about Hill House. I'm pleased to hear about your positive experience with out home and the staff there.


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Review from Michael R (Son of Resident) published on 16 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in Hill House for 4 months and in that time she has cared for very much. And the nurses and carers were very good. I'm very pleased how my mum was looked after. Many thanks.

Reply from Jayne Duck, Customer services administrator at Hill House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and staff.


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Review from Paul T (Son of Resident) published on 8 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff were very welcoming and helpful to my father when he was recovering from shingles.

Reply from Jayne Duck, Customer services administrator at Hill House Care Home

Thank you for your review. I hope that your father is now fully recovered and enjoying the different things on offer.


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Review from Chris C (Daughter of Resident) published on 23 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was well looked after by caring friendly staff. She enjoyed taking part in the activities arranged and spending time with other residents. Food is good and well presented.

Reply from Jayne Duck, Customer Services Administrator at Hill House Care Home

Thank you for your review. I'm so glad to hear that your mum was well cared for and enjoyed her time with us.


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Review from Margaret A (Respite Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have many happy memories over several years of holidays here.
Thank you to all the staff for making this possible.

Reply from Jayne Duck, Customer services administrator at Hill House Care Home

Thank you for your review. I'm so glad to hear that you have enjoyed your respite times with us and hope that you will come again for some respite care.


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Review from Joseph O (Husband of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife's room is very nice and the food is excellent. Communication from the management and staff to me is very good. The nursing and care staff are excellent and they have developed a relationship with my wife which is very comforting to her and reassuring for me. All round, a very good home from
home. My wife is extremely happy living there.

Reply from Jayne Duck, Customer services administrator at Hill House Care Home

Thank you for your review. I'm so glad to hear that your wife is happy and has a good relationship with the staff, it is the little things that make all the difference like a smile or a little chat. I'm sure it must give you peace of mind knowing that if there was anything then you would be informed or you could go to management and it would be sorted for you.


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Review from Jacky S (Resident) published on 17 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had respite here 4 times and I find the staff most helpful and friendly. They have got me back on my feet when needed.


The activities are all excellent and I have recommended various friends who have also stayed here.


Reply from Jayne Duck, Customer services administrator at Hill House Care Home

Thank you for your review. I'm so glad that you have enjoyed your stays with us and hope that you will come again for some respite care with us.


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Review from Ann S (Friend of Resident) published on 17 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hill House is lovely and clean. The staff are very patient and are very good to the old folk. Kind and caring.

Reply from Jayne Duck, Customer services administrator at Hill House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from John W (Resident) published on 12 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff/carers provided great service.
Food was nutritious.

Reply from Jayne Duck, Customer services administrator at Hill House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from Robert B (Brother of Resident) published on 18 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother suffers from post-polio syndrome and is unable to move, talk and eat or drink normally. Both the carers and the manager have always shown the best of care towards my brother. It is a difficult job which demands patience, special skills and that unselfish care that is needed with severely
disabled people.


I am so grateful that I found a care home that has these qualities.


Reply from Jayne Duck, Customer Services Administrator at Hill House Care Home

Thank you for your review. I'm so pleased to hear that your brother is so well cared for. This must give you such peace of mind.


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Current Review Score: 9.6 (9.620)

Overview of Review Score

The Review Score of 9.6 (9.620) out of 10 for Hill House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.620 for Hill House Care Home is calculated as follows: ( (320 Excellents x 5) + (145 Goods x 4) + (14 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 482 Ratings = 4.62

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hill House Care Home is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 41 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 25 Mar 2025

Spacious rooms available for nursing and residential care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.


Awards / Recognitions (7)

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