Hill House Care Home

Elstree Hill South, Elstree, Borehamwood WD6 3DE
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9.6 160 Reviews
  • Hill House Care Home, Borehamwood
Hill House provides nursing, residential and short stay care, as well as residential rehabilitation for the young and old. Hill House is a spacious, elegant eighteenth-century building converted to provide residential and nursing care, for long and short term needs. As well as supporting elderly residents, staff welcome those who are 18 and over and living with a physical disability or neurological condition, such as multiple sclerosis, in need of residential care.

Residents can expect a high standard of care in the midst of a friendly community. With each of their cosy bedrooms, residents can enjoy the convenience of an en suite, and there are lovely views across the gardens and surrounding countryside.

There are lots of places to relax, including the choice of six lounges. Residents can cosy up with a book in the library, use the computer room, or enjoy being pampered in the salon.

The large gardens are especially tranquil because they back onto a small area of woodlands. Within the walled space, residents can stroll along the paths, rest under the pergola, or catch-up with loved ones on the patio.

They want residents to settle in quickly and be happy here. That’s why they help them to hold onto as much independence as possible.

There’s also good food, lots to do, and a warm welcome for friends and family whenever they visit.

The team of activity coordinators plan all sorts of interesting things to do, including those who are less mobile. All activities are tailored to each person's likes and abilities too.

The chef prepares a range of delicious foods, including some family favourites and kosher meals.

For more information about life in the home, please visit their Facebook page, search 'Bupa UK Hill House care home'.

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Care Provided by Hill House Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Ben Domah (General Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (75)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Hill House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. Hill House is in a peaceful location surrounded by open spaces. Just a mile away, Aldenham Country Park offers lakeside walks, farm animals, pony rides and even a spot of glamping. Elstree studios are also close by.


  • Parking

  • The home has plenty of parking.


Hill House Care Home Reviews (160)

Total of 160, showing 141-160
9.6

Hill House Care Home has a Review Score of 9.6 (9.620) out of 10, based on 41 reviews in the last 2 years. Over all time Hill House Care Home has 160 reviews.

Overall Experience

  • 103
  • 53
  • 4
  • 0
  • 0

Date Published

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25
41
119

Review from Barry M (Respite Resident) published on 17 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the home and staff were very helpful and good.

Reply from Jayne Duck, Customer Services Administrator at Hill House Care Home

Thank you for your review. I'm so happy that you enjoyed your stay and hope that you will come again for some respite care.


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Review from Margaret A (Resident) published on 17 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have received good friendly care from all the staff coming into my room.

Reply from Jayne Duck, Customer Services Administrator at Hill House Care Home

Thank you for your review. It is so nice to hear that you are been well cared for in our care.


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Review from S H (Resident) published on 17 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is very good. Better than my previous home where I was evicted due to having no sufficient funds. The management is very helpful.

Reply from Jayne Duck, Customer Services Administrator at Hill House Care Home

Thank you for your review. I hope that you will be very happy at Hill House.


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Review from Larry R (Son of Resident) published on 22 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident of Hill House for almost 3 months now, during that time the staff have worked hard to help him settle in.
It is particularly reassuring to have nursing care 24/7 and the nursing staff have been excellent - diligent and professional.

Reply from Jayne Duck, Customer Services Administrator at Hill House Care Home

Thank you for your review. It is lovely to know that your father has settled and you must have peace of mind knowing that he is looked after well.


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Review from Josephine P (Resident) published on 12 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been in many a hospital and I have never come across such a clean and such a wonderful place to spend the rest of my time of life I have left. I am so happy and have no fear of being alone.

Reply from Jayne Duck, Customer Services Administator at Hill House Care Home

Thank you for your review. I'm so pleased to hear that you are so happy in our care and I'm sure that you will have made new friends with both the staff and the residents.


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Review from Peggy R (Resident) published on 20 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers should be highly praised. They went to Watford with me and looked after me. They gave excellent care and all are very much appreciated.

Reply from Jayne Duck, Customer Services Administrator at Hill House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our carers and will share your comments with the home’s manager.


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Review from D H (Resident) published on 19 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been looked after very well. Staff are very caring, dedicated and very helpful. I recommend this home to anyone. No trouble I have seen, and liability. I have been looked after very well. I have never seen any trouble at all.

Reply from Jayne Duck, Customer Services Administrator at Hill House Care Home

Thank you for your review. So glad to hear that you have been looked after very well.


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Review from Jenny L (Daughter of Resident) published on 19 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are 1st class, very helpful and understanding, putting the residents first. Always willing to speak with family members and keeping them up to date. This is always with a smile. Keep up the good work, staff on the 1st floor North.

Reply from Jayne Duck, Customer Services Administrator at Hill House Care Home

Thank you for your review. It is lovely hear that there is always a smile and nothing is too much trouble.


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Review from C C (Daughter of Resident) published on 19 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always very friendly and helpful. Arrange a variety of activities to suit all residents. Rooms are clean and residents well looked after. Nice grounds with areas to sit in. All round a very pleasant atmosphere.

Reply from Jayne Duck, Customer services administator at Hill House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from K A (Resident) published on 25 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care and treatment I receive, I don't have any complaints.

Reply from Simone Berkeley, Customer Service Advisor at Hill House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


The Bupa Customer Care Team.


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Review from A W (Resident) assisted by family/friend published on 11 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent experience. Will come back.

Reply from Jayne Duck, Customer Services Administrator at Hill House Care Home

Thank you for your review. Glad you enjoyed your stay hope to see you again soon. The Bupa Customer Care team.


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Review from M J (Resident) assisted by family/friend published on 11 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very satisfied with the care provided. I enjoy many of the activities provided, especially the exercise classes, quizzes, card games and scrabble. The activities coordinator regularly goes out of her way to accommodate the requests of the residents.

Reply from Jayne Duck, Customer Services Administrator at Hill House Care Home

Thank you for your review. Great to know that you are enjoying the activities at the home, keep up the exercises. The Bupa Customer Care Team.


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Review from Martyn F (Resident) published on 26 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and the way the residents are treated is excellent. The nurses all excel and go beyond their duties and made my respite easier.

Reply from Emily Wilson, Customer Service Administrator at Hill House Care Home

Thank you for your lovely review regarding Hill House Care Home. I am so pleased that you are happy with the care this home provides, and their staff. We really appreciate your feedback. The Bupa Customer Care Team.


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Review from G G (Daughter of Resident) published on 17 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Since the care manager has returned we have seen that standards have risen sharply. He has an excellent rapport with the residents which works wonder for their wellbeing and happiness. He is always looking for ways to improve all areas in the home and we hope that he continues with this work. Very happy
to have him back as the care manager.

Reply from Emily Wilson, Customer Service Administrator at Hill House Care Home

Thank you for your kind words about the home manager, I will pass on your feedback to him. The Bupa Customer Care Team.


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Review from Ellen R (Resident) published on 6 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I made many friends whilst in the care home and had the best of care. The activities were very welcome. I was made to feel very special. Although I have returned home I miss everyone at Hill House. The only downfall was I gained two stone from eating the excellent meals.

Reply from Rachel Elliott, Customer Service Administrator at Hill House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from L D (Regular Volunteer) published on 4 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely to come in and join residents for a cooked breakfast. The activities co-ordinators are bright and friendly, the food is plentiful and good, and the home is very well looked after.

Reply from Emily Wilson, Customer Service Administrator at Hill House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Dadi W (Friend of Resident) published on 18 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My first impression, clean and airy. Lovely greenery outside, pleasant staff.

Reply from Rose Pickering, Customer Service Administrator at Hill House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Susan M (Regular Volunteer) published on 18 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend this care home. Welcoming, friendly environment. Super clean. Gentleness with staff. Spacious. Beautifully kept gardens.

Reply from Rose Pickering, Customer Service Administrator at Hill House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from J S (Resident) published on 7 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care, kindness and general overall stay- excellent. No complaints.

Reply from Rachel Elliott, Customer Service Administrator at Hill House Care Home

Thank you for your review, we are pleased to hear about your positive experience of our home and will share your comments with the homes manager. The Bupa Customer Care Team.


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Review from J C (Daughter of Resident) published on 24 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum looking very well, comfortable in the knowledge that she is being well cared for. Room is clean and smells nice as is her bathroom - lights left on as requested. My only concern is that her radio is left on, as she enjoys it, as at times I have come in and the radio is off or on a different channel
to her classified FM. Staff are friendly and giver clean information, I had a concern over her catheter, but staff were quick to rectify situation.

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Current Review Score: 9.6 (9.620)

Overview of Review Score

The Review Score of 9.6 (9.620) out of 10 for Hill House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.620 for Hill House Care Home is calculated as follows: ( (320 Excellents x 5) + (145 Goods x 4) + (14 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 482 Ratings = 4.62

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hill House Care Home is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 41 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 25 Feb 2025

Spacious rooms available for nursing and residential care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.


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