Houndswood House Care Home

Harper Lane, Radlett WD7 7HU
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9.6 89 Reviews
  • Houndswood House Care Home, Radlett
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Care Provided by Houndswood House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Paulo Ilustrisimo (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (50)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
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Houndswood House Care Home Reviews (89)

Total of 89, showing 21-40
9.6

Houndswood House Care Home has a Review Score of 9.6 (9.633) out of 10, based on 21 reviews in the last 2 years. Over all time Houndswood House Care Home has 89 reviews.

Overall Experience

  • 80
  • 7
  • 0
  • 2
  • 0

Date Published

89
3
7
21
68

Review from Robert M (Son of Resident) published on 1 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Recently visited Houndswood House Care Home for a coronation lunch and party.
Pleased to see the residents were al so engaged and being looked after/attended to throughout the afternoon.
Plentiful staff on hand to care for all needs and well managed by the senior staff at Houndswood.
Great care
and service for out loved ones. Thank you.

Reply from Harriet Sharland, Marketing Administrator at Houndswood House Care Home

Thank you, Robert, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Houndswood House Care Home was so positive. All of our team are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Thanks again, Robert. Have a great day!


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Review from S C (Partner of Resident) published on 16 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

End-of-life care for my partner of 35 years was excellent.

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Review from Ruth L (Daughter-in-law of Resident) published on 2 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father in law came in for respite after a short illness at Christmas and has come on leaps and bounds since then. Hoping he will stay forever, staff are all lovely, attentive and caring, such a lovely place.

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Review from Jean H (Daughter of Resident) published on 31 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care.
Caring staff.
Beautiful garden
My mother was very well looked after and lived a good life in Houndswood House Care Home.

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Review from Tim H (Son of Resident) published on 13 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad came into the home to spend his last days, we found the home very well run.

Reply from Katie Barnett, Marketing Executive at Houndswood House Care Home

Thank you for your feedback about our home. We are pleased to hear that your experience was positive and appreciate your kind comments. If there is anything more we can do, please do not hesitate to get in touch.


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Review from Emily N (Daughter of Resident) published on 13 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Without a doubt, Houndswood House Care Home is probably the best care home I have ever had the fortune of experiencing for a family member. Over the Christmas period, my mother became extremely ill with Covid. She is the main carer for my father who has Multiple Sclerosis and we needed him out of the
house to ensure he would not catch it. Staff at Houndswood House was not only incredibly empathetic and caring to liaise with, but went out of his way to ensure the staff were informed. My father and us were met with the kindest, warmest staff members. They had to move him into various rooms without complaints. The nurse was wonderful and intelligent with the thousands of pills my Dad needs to take. The chef made personal visits to my Dad to ensure he was happy with the food on a kosher diet. The rooms and home feel more like a hotel and that is also down to the people that make it feel so welcoming. Thanks to care home assistant practitioner too! The staff made my Dad feel like a human being and not a resident. We are so grateful

Reply from Katie Barnett, Marketing Executive at Houndswood House Care Home

Thank you, Emily, for your comments about your recent experience at Houndswood House Care Home. Our residents wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. If there is anything more we can do, please do not hesitate to reach out.


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Review from J J (Friend of Resident) published on 1 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since moving into the care home, the support and professionalism of all the staff, has been excellent. All staff always treat my friend with the utmost dignity and respect, particularly with regards to any personal care. They sit with him at mealtimes and take their time; their patience is endless.
The food is nutritious and the menu is varied. His room is lovely. It looks over the gardens and has an en-suite. The nursing staff are friendly and knowledgeable. Communication is excellent. I would have no hesitation in recommending.

Reply from Katie Barnett, Marketing Executive at Houndswood House Care Home

Thank you for your positive feedback towards our home. One of our top priorities is to provide comfort into the home so all residents feel welcomed. We are so pleased to hear how well your friend has settled in. If there is anything more we can do, please do not hesitate to reach out.


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Review from Lakis M (Son of Resident) published on 26 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Houndswiid House Care Home to be an excellent place for my Dad, kind, helpful, professional.
Having visited various homes, this is by far exceeds all the others.
You don't know how good we feel having our Dad in Houndswood.

Reply from Katie Barnett, Marketing Administrator at Houndswood House Care Home

Thank you, for letting us know how we are doing at Houndswood Care Home. The care and well being of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from Lara K (Niece of Resident) published on 23 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We find the staff and management always polite, courteous, caring and very kind. They will always answer any questions we have and go out of their way to make my aunty and her guests feel comfortable and welcomed. My aunty is very happy and has only good things to say about everyone here. We would have
no hesitation in recommending this care home to anyone in need of similar care. It made her feel very special on her birthday as they made a cake and both staff and management sang to her. She thoroughly enjoyed herself.

Reply from Katie Barnett, Marketing Executive at Houndswood House Care Home

Thank you, Lara, for your comments about your recent experience at Houndswood House Care Home. Our residents’ well-being is our main priority, and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback, and we are very pleased to hear that you had a positive experience. All of our staff are committed to providing the best possible care experience for all of our residents, and it is very rewarding to have their efforts recognised.


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Review from B L (Husband of Resident) published on 6 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager came to visit my wife and myself before we were due to visit the home. We were very impressed with everything described of the process of moving my wife in. On moving in day we arrived and were taken to her room where the friendly staff helped us to unload her clothes etc and put them into
the drawers and wardrobe. My wife and I could sense a very warm feeling and this has not changed to date. All staff have been extremely helpful and I will recommend this care home.

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Review from Katherine K (Daughter of Resident) published on 30 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We feel so fortunate to have found Houndswood House, the care my father receives has far exceeded our expectations. Right from the beginning it has felt like such a warm, safe and caring environment. The setting is also beautiful with views of the garden and woodland from his room. It has been so great
to see him build relationships with the whole team, and I feel so reassured when I see how happy and at ease he is with everyone.


As a family, we are so grateful for the lovely welcome we receive on every visit, all the cups of tea we get while spending time with dad, and just the effort the staff have made to make this the right place for dad.


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Review from Michael F (Mother-in-law of Resident) published on 24 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been a resident in the above care home, since July 2021 and was chosen by wife and I as a result of recommendations and would have no hesitation in recommending this care home to others. I cannot praise the staff enough irrespective of what department they work in. They are all
helpful, understanding and extremely friendly. Very well done Housewood House Care Home and just keep it as it is. Thank you.

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Review from Johnathon M (Nephew of Resident) published on 10 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank everyone involved un the excellent care given to my aunt. Nothing seemed too much trouble, and we were always greeted with a smile when we visited her and sometimes we were asked if we wanted a cup of tea and a biscuit.

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Review from Andrew H (Son of Resident) published on 6 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother became a resident of Houndswood House Care Home under very distressing circumstances after her live-in carer walked out on her. My Mother was extremely distressed and disorientated and she can be very difficult at times, but the staff and management were all so helpful, understanding and caring
that I have nothing but the highest praise for them.
I'd like to thank them all for their kindness both to my mother and to me and my family.

Reply from Olivia Shields, Marketing Assistant at Houndswood House Care Home

Thank you, Andrew, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Houndswood House Care Home has been so positive. All of our team are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Wendy B (Sister of Resident) published on 16 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the hard-working, caring staff and administration enough. The care they have given my sister is beyond measure. She was cared for so well and lovingly. I never had to worry about her. I cannot thank you enough.

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Review from Tracy H (Niece of Resident) published on 16 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my auntie Margaret received in Houndswood House Care Home was exemplary. She was cared for by many staff during her time there. She always told me that every single person was lovely. A time came when a member of staff was unkind and when reported management called a meeting and terminated
their employment there. As well as being a lovely place to live, the genuineness and positivity of the staff was so important. Unable to care for her needs ourselves, we had 100% faith in the home and will always remember your kindness.

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Review from J R (Son of Resident) published on 9 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a resident at the home, she arrived just over a month ago as she had to leave her home due to caring issues. She has been extremely unhappy and difficult since arriving, leaving her home has been difficult but all the staff at the home have been patient and kind.
The accommodation is clean
and fresh, the room has beautiful views over the gardens.

Reply from Olivia Shields, Marketing Assistant at Houndswood House Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team.


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Review from Lesley F (Daughter of Resident) published on 2 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Houndswood House Care Home was recommended to me by a friend who was very impressed. It has lived up to the recommendation in all respects. I cannot praise the staff enough. They are professional kind, courteous, caring and communicate with me on a regular basis. I see my mother at least twice a week
and she looks and tells me that she is quite comfortable and is in the best place.

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Review from Cathryn L (Daughter of Resident) published on 16 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother only stayed at Houndswood House for just over a week before she passed away. The staff were very kind and polite to her and me. She had settled in well and seemed happy. It was a shame that she never got to join in more and mix with more people (due to Covid restrictions) or of course live
longer as it seemed to be giving her a new lease of life.

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Review from D Z (Nephew of Resident) published on 15 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My uncle has been at Houndswood House for one year, during his time he has been well looked after and cared for. The staff and management have gone out of their way to make him feel comfortable and allowed him the freedom of the grounds. They have adjusted to his needs and kept us (family) in the loop
at any stage of his care. I would recommend this home as they managed well despite Covid restrictions.

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Current Review Score: 9.6 (9.633)

Overview of Review Score

The Review Score of 9.6 (9.633) out of 10 for Houndswood House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.633 for Houndswood House Care Home is calculated as follows: ( (182 Excellents x 5) + (56 Goods x 4) + (4 Satisfactorys x 3) + (8 Poors x 2) + (1 Very Poors x 1) ) ÷ 251 Ratings = 4.633

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Houndswood House Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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