Houndswood House Care Home

Harper Lane, Radlett WD7 7HU
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9.6 89 Reviews
  • Houndswood House Care Home, Radlett
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Care Provided by Houndswood House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Paulo Ilustrisimo (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (50)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
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Houndswood House Care Home Reviews (89)

Total of 89, showing 41-60
9.6

Houndswood House Care Home has a Review Score of 9.6 (9.633) out of 10, based on 21 reviews in the last 2 years. Over all time Houndswood House Care Home has 89 reviews.

Overall Experience

  • 80
  • 7
  • 0
  • 2
  • 0

Date Published

89
3
7
21
68

Review from Joan S (Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I used to come here with my daughter when my husband was here then I came with her to choose a room. I love this room it's so cosy with a very large bathroom, the day and night carers are so kind and the nurses and the cleaning staff. I have made friends with the residents in the lounge. The activities
lady is excellent and gives us exercises with balloons etc., what I like are the quizzes. Staff in the offices are very helpful and the nurses, day and night, and the receptionist.

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Review from Miriam M (Daughter-in-law of Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good visit with Mum. Well organised, we were made to feel welcome.

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Review from Andi S (Nephew of Resident) published on 10 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I came to visit my great aunt, staff always very helpful, impromptu window visits, PPE always to hand, nothing was a problem. Aunt always looked after, clean, happy to the end.
I always left happy in the knowledge that she was comfortable and cared for.
Thank you all for the care you gave
both my late great aunt and uncle.

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Review from Claire C (Daughter of Resident) published on 10 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind, caring and helpful. As a family, we are very happy with the care and attention our father is given.

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Review from Gwen H (Wife of Resident) published on 20 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

With Covid restrictions, I have seen little inside the care home. My husband was made welcome and helped on arrival. Staff are helpful but very busy. My husband sometimes looks unshaven and untidy. He is fed and given drinks and kept comfortable.

Reply from Olivia Shields, Marketing Assistant at Houndswood House Care Home

Thank you, Gwen, for taking the time to leave us feedback. One of our top priorities is to provide comfort into the home so all residents feel welcomed, so we are delighted to hear that our team were able to make your husband feel comfortable and welcomed on arrival. To maintain the respect and dignity of our residents, our team ensures that residents are always well presented and look and feel their best. However, we have acknowledged your feedback and shared this with the wider team.
As you say in your feedback, the team is friendly and helpful and very passionate about caring for our residents, so it’s wonderful to hear you re-affirm that in your review. If there is anything else you would like to discuss, please do not hesitate to reach out to us at the home. Thank you again.


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Review from J W (Friend of Resident) published on 12 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff greeted me - knew why I was there.
Lateral flow test administered smoothly.
Access to PPE inside front door.
All efforts made to facilitate a friendly and undisturbed visit, including tea!
Well-run and calm.

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Review from Edward G (Son of Resident) published on 12 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Clean, tidy and friendly environment. We looked at many different care homes, Houndswood is load and shoulders above the majority.

Reply from Olivia Shields, Marketing Assistant at Houndswood House Care Home

Thank you for sharing your recent experience of our home. We are pleased that it has been so positive. Take care.


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Review from M A (Sister of Resident) published on 12 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are extremely helpful and caring. My sister is well looked after, and she is very happy here.

Reply from Olivia Shields, Marketing Assistant at Houndswood House Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. Take care.


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Review from P K (Son of Resident) published on 9 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are extremely friendly, helpful and professional. They have looked after my mum with kindness and compassion throughout her stay.

Reply from Olivia Shields, Marketing Assistant at Houndswood House Care Home

Thank you for letting us know how we are doing at Houndswood House Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from Keith M (Son of Resident) published on 23 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They have done extremely well to keep residents COVID free. During lockdown they’ve regularly updated me and also made the effort to call me so that I can talk with my mother. And when I visited last Monday I was very impressed with their protective procedures to keep COVID free.

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Review from Vicky (Sister-in-law of Resident) published on 18 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister-in-law has been in Houndswood House Nursing Home for the past three months. Her entry into the home for me, during this Pandemic, with visits from families being so restricted due to COVID, have been extremely frustrating. I chose H H as I live nearby and I wanted to be able to see her regularly.
Based in one of the Countries most exclusive areas of Hertfordshire, with easy access to London, the M1 and M25 motorways for visitors. I know the home has gone through some major refurbishment and changes over recent years. IT and technology is good. So I have learnt a great deal of how things are in the home via my sister-in-law. She has excellent mental capacity but sadly now requires nursing care. I am told, the manager tours the home seeing residents regularly on a daily basis, which is an excellent sign. During my last visit, she said I am very happy here, all the staff are very kind towards me and I feel like I am in a 5* hotel. What more can I ask for? Thank you to everyone at Houndswood House.

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Review from A R (Resident) published on 18 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very willing, management staff not always available - except to my relatives! Food is mediocre. Being under these circumstances, I would not have been here for this long, happy to go, but pretty well card for. I'm sure the facilities would be marvellous under different circumstances.

Reply from Olivia Shields, Marketing Assistant at Houndswood House Care Home

Thank you very much for your review. It was nice having you in our home during the pandemic with all its restrictions which affected some of the usual daily routines of the home. We are sorry your dining experience was not to your expectations, we always aim to offer a quality and varied dietary selection at mealtimes. We would like to invite you back to Houndswood House for Lunch once we are reopened to visitors to offer you another opportunity to dine with us and bring a guest. Please do send us any requests that you would like and we will be pleased to cook it especially for you and your guest. We wish you well.


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Review from Chantal A (Daughter of Resident) published on 11 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Houndswood House Care Home for the last 10 months. She entered with the onset of dementia which has gradually over time deteriorated. The staff which includes all staff whether nursing, administrative or peripheral staff are some of the most caring, polite, helpful and thoughtful
people that I have had the pleasure to meet.
From every angle, I have been kept informed of all decisions etc relating to my mother. She is incredibly happy there - as much as it is possible for her to be and I am so grateful to all at Houndswood for their ongoing care and support to my mother, which during the current circumstances of the lockdown is incredibly difficult for them. They are trying to maintain as much contact as possible with family members and I am continuously being called to talk to my mother via videocall. This is not ideal but with the present situation, it is the best solution.
I have no hesitation whatsoever in recommending Houndswood House to anyone.

Reply from Iolanda Lucci, BDM at Houndswood House Care Home

Thank you for your kind words, I will be sure to share this with the team at Houndswood House.


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Review from M W (Son of Resident) published on 9 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was taken care of extremely well, with great consideration.

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Review from L S (Daughter of Resident) published on 9 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Houndswood House I have found to be very friendly, caring and professional. When visiting we are made to feel welcome, which is really nice, and I am happy to know, my father is safe and cared for.

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Review from C S (Son-in-law of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The quality of care and compassion shown by all the staff at Houndswood House is exceptional. Their dedication and expertise sometimes needing a lot of patience os very apparent.
Well done to all.

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Review from K W (Day Care) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's been in Houndswood House for nine years, and we are happy with the home, the staff and the management. I am also really happy with the excellent activities provided.

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Review from Jane F (Niece of Resident) published on 16 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt resides at Houndswood House, she has a beautiful room with a large window and wet room that services her needs very well. All the staff are extremely helpful, professional and polite, they keep me informed of all things relating to my Aunt and invite me up to their review meetings and open days
which are always very well attended. My Aunt is receiving the best care possible at Houndswood House as far as I am concerned, and they cater to her every need as best they can. The grounds surrounding the house are also very well kept and my Aunt enjoys sitting in the conservatory watching the wildlife outside every day.

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Review from V L (Daughter of Resident) published on 15 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were so pleased when we found Houndswood, mum having been in other residential homes and now needing nursing care. The staff are very friendly, caring and patient, mum is often confused but they understand her issues and encourage her to take part in activities when possible. The house has a warm,
welcoming and homely feel and is very clean. Staff always welcome us with a smile and are ready to answer any questions. We would recommend to anyone needing such care.

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Review from Alison F (Daughter of Resident) published on 15 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Houndswood House has gone from strength to strength over the past 18 months. My mum has been in Houndswood for 9 years and I have seen it in good times and not so good times. Now under new management with a motivated kind and caring team it's the best it's ever been. I never expected to be in the
position of having to choose a care home for my mum but I'm so glad I picked Houndswood. Would totally recommend to anyone who finds themselves in a similar situation.

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Current Review Score: 9.6 (9.633)

Overview of Review Score

The Review Score of 9.6 (9.633) out of 10 for Houndswood House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.633 for Houndswood House Care Home is calculated as follows: ( (182 Excellents x 5) + (56 Goods x 4) + (4 Satisfactorys x 3) + (8 Poors x 2) + (1 Very Poors x 1) ) ÷ 251 Ratings = 4.633

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Houndswood House Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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