Houndswood House Care Home

Harper Lane, Radlett WD7 7HU
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9.6 89 Reviews
  • Houndswood House Care Home, Radlett
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Care Provided by Houndswood House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Paulo Ilustrisimo (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (50)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
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Houndswood House Care Home Reviews (89)

Total of 89, showing 81-89
9.6

Houndswood House Care Home has a Review Score of 9.6 (9.633) out of 10, based on 21 reviews in the last 2 years. Over all time Houndswood House Care Home has 89 reviews.

Overall Experience

  • 80
  • 7
  • 0
  • 2
  • 0

Date Published

89
3
7
21
68

Review from T T (Son-in-law of Resident) published on 1 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care provided, thorough attention to resident's needs, personal attention given at all times.

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Review from S C (Respite Resident) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Given the current financial climate on the sector, I am amazed at the quality of the work. They have thought of a lot of little touches, such as the activities on some afternoons and even some exceptions to late night treats such as sandwiches round out a very good day. If I ever need a nursing home
for long-term residence this is the first place I would look. Their care contains love and respect.

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Review from Jackie T (Daughter of Resident) published on 3 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my father has received at Houndswood House has been outstanding. The staff are friendly and genuinely care about the residents, giving their time and attention at all times. The staff at Houndswood are amazing, right through from the receptionist, who couldn't have been more helpful and friendly,
to the carers and nurses, who are outgoing and attentive always. We have been delighted with the care and thoughtfulness that has been shown and will not hesitate to use Houndswood House again for respite care in the future. Thank you to all of you lovely people, I am only sorry that I cannot use names to recognise those of you who have taken extra special care to ensure that dad has even been sat with people who he gets on well with at meal times - your care and understanding has gone a long way to getting him back to 'his old self'. Thank you.

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Review from Robert B (Son of Resident) published on 30 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Recently refurbished. The environment has the feel of a 4-star hotel rather than a care home.
Friendly and caring staff who have a good knowledge of the residents.
As a frequent visitor, always receive a warm welcome and update on our family member.
Considerable effort to entertain and engage with
the residence on a daily basis.
Very pleasant dining area. Beautifully appointed rooms.

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Review from Mike W (Son of Resident) published on 16 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum needed respite care for just under 3 weeks. The home made her feel very welcome and everyone was extremely friendly and cheerful. I would have no hesitation in recommending the home to others.


The only small criticism would be the quality of the food, which was rather basic and 'cheap' looking

from the meals I saw when visiting Mum in the evenings.

Reply from Rebekah Saint, Marketing Executive at Houndswood House Care Home

Thank you Mike for your very positive comments in regard to your mother's stay at Houndswood House, we are delighted that you feel able to recommend our service to others. Thank you also for your comment regarding the dining experience; this is one of our signature elements and I apologise we did not deliver on this. I am pleased to say that we have appointed a Chef Manager who joins the team soon and has vast experience in fine dining together with care home experience. We would like to extend an invitation to you and your mother, to join us for lunch once the Chef Manager is settled in to post so that you can experience and taste the difference.


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Review from Pauline D (Wife of Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care and nursing care are wonderful, not only the way they treat my husband but the respect shown to me by them. They will telephone me if anything is wrong with my husband, doesn't matter how small, they keep me informed.
I am always so welcomed when I visit three times a week that I feel like they
are family and I come away after visiting knowing how well he is being looked after and am thankful.

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Review from J S (Daughter of Resident) published on 2 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring home. Wonderful team who go the extra mile. Care, good, food, excellent. Many activities. Brilliant nursing for those who need this. Refurbished to extremely high standard. Well done to all concerned.

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Review from P H (Son of Resident) published on 21 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with how mum is looked after. Unfortunate that there are building works. Everything is kept clean and tidy. Thank you.

Reply from Tessa Matthews, Marketing Manager at Houndswood House Care Home

Thank you for letting us know that you are happy with your mum's care. We are hopeful that the refurbishment will soon be finished, providing a lovely environment for everyone living at Houndswood House. Fantastic to hear that through this, everything is being kept clean and tidy.
Thank you again.


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Review from Phyll S (Friend of Resident) published on 4 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every couple of months I visit an ex-neighbour and have always found it very well run. With excellent friendly and caring staff. My friend settled in straight away and is very happy and content. She loves the food and atmosphere. Very well done to you all.

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Current Review Score: 9.6 (9.633)

Overview of Review Score

The Review Score of 9.6 (9.633) out of 10 for Houndswood House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.633 for Houndswood House Care Home is calculated as follows: ( (182 Excellents x 5) + (56 Goods x 4) + (4 Satisfactorys x 3) + (8 Poors x 2) + (1 Very Poors x 1) ) ÷ 251 Ratings = 4.633

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Houndswood House Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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