Kilfillan House Care Home

Graemesdyke Road, Berkhamsted HP4 3LZ
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9.7 70 Reviews
  • Kilfillan House Care Home, Berkhamsted
Kilfillan House provides nursing, residential, palliative, Parkinson's and convalescence care. The home offers both long-term and short-stay care.

Located in a pleasant residential area not far from the town centre of Berkhamsted, this former manor house provides first-class accommodation and facilities. Interiors include comfortable ensuite bedrooms while outside offers pretty mature gardens with a greenhouse and sensory garden, each providing the ideal setting to relax and unwind.

The chef provides meals that are tasty and nutritious and works hard to ensure that all residents’ dietary requirements are met. Home-made sweet treats are available every day and the home enjoys celebrating each resident’s birthday with a personalised birthday cake.

Daily activities and regular outings are arranged for residents and friends and family are always welcome to join in.

This home is open to local authority funded residents, get in touch to find out more.

For more information about life in the home, please visit their Facebook page: Search 'Bupa UK Kilfillan House'.

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Care Provided by Kilfillan House Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 30 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Jessica Britton (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (30)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Kilfillan House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. Based on the edge of Hertfordshire, the historic market town of Berkhamsted has lots to offer. It was once home to the famous novelist, Graham Greene, and has many spots of natural beauty. That includes places like Ashridge forest and the ruins of Berkhamsted Castle.


  • Parking

  • On-site parking is available.


Kilfillan House Care Home Reviews (70)

Total of 70, showing 1-20
9.7

Kilfillan House Care Home has a Review Score of 9.7 (9.676) out of 10, based on 25 reviews in the last 2 years. Over all time Kilfillan House Care Home has 70 reviews.

Overall Experience

  • 49
  • 19
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Date Published

70
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9
25
45

Review from J W (Wife of Resident) published on 25 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are grateful for all the kindness, comfort and care my husband received while residing here for palliative care.

Reply from Maria Ricketts, Customer Care Adviser at Kilfillan House Care Home

Thank you for your kind words. We are glad to help you and your family through such a difficult time. Hopefully, you will go away from this feeling like your loved one received the best possible care.


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Review from R I (Husband of Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After 3 months my wife is still receiving excellent care and attention at Kilfillan House.
One highlight was Christmas Day when I was invited to dinner. The staff set up a festive table in the conservatory, and the chef and her team served up an excellent meal. Any request we have made has always been
dealt with.

Reply from Maria Ricketts, Customer Care Adviser at Kilfillan House Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We are looking forward to seeing you again.


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Review from N G (Wife of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Kilfillan House for a year and is well looked after. Anything wanted going and the carers are there. The kitchen staff did wonders over Christmas, with excellent service.
I was in for two weeks over Christmas. Best Christmas I had in a long time. I would go again.

Reply from Maria Ricketts, Customer Care Adviser at Kilfillan House Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We are glad to hear he had a lovely time at Christmas. We hope to continue providing your loved one with the best possible care.


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Review from C C (Resident) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind, caring staff. Good food.

Reply from Maria Ricketts, Customer Care Adviser at Kilfillan House Care Home

Thank you for your feedback. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for choosing Kilfillan House.


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Review from S H (Daughter of Resident) published on 27 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the manager who showed us round to the kind and caring staff, we couldn't have been happier with the respite care my father received in the 2 weeks at Kilfillan House. It was a perfect place to recover after surgery and he left stronger and more confident to cope with life at home. Thank you to
them all.

Reply from Fran Donno, Customer Service Adviser at Kilfillan House Care Home

Thank you for taking the time to leave us your review. It is so wonderful to hear that your father greatly benefitted from the high standards of care that he received whilst staying with us at Kilfillan House. We are pleased to hear that you were impressed with how "kind" and "caring" the staff are and that you could feel at ease with your father in our care. Hopefully you will go away from this feeling like your loved one received the best possible care.


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Review from K O (Daughter of Resident) published on 18 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Went to visit my father. There was a singer/comedian there entertaining everyone. It was lovely to see smiles on the residents and my father was singing along to the songs and crying at the jokes. The staff joined in and came around with drinks and snacks. So very relaxed and happy. Well done everyone
at Kilfillan House and thank you.

Reply from Fran Donno, Customer Service Adviser at Kilfillan House Care Home

Thank you for your kind words. It is wonderful to hear that your father has a smile on his face and that he is really enjoying our entertainment and activities at Kilfillan House Care Home. It is lovely to hear that your father is relaxed and happy and that you can feel at ease knowing he is receiving high standards of care. Hopefully, you will go away from this feeling like your loved one received the best possible care.


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Review from Alan B (Husband of Resident) published on 22 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been overwhelmed by the loving care that my wife and I have received from all of the staff at Kilfillan. I do not believe I could have found a better care home anywhere. I would like to thank each member of staff for being so kind to us.

Reply from Fran Donno, Customer Service Adviser at Kilfillan House Care Home

We appreciate you taking the time to leave your lovely words. We are so pleased to hear that you and your Wife have felt supported and feel like part of our Kilfillan House family. It is always nice to hear words like "Kind" being used to describe our staff. Hopefully you will go away from this feeling like your loved one received the best possible care.


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Review from R P (Resident) published on 17 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent. Good care. Caring staff. Pleasant accommodation. Enjoyed my stay. Would come again.

Reply from Rosie Smith, Customer Service Advisor at Kilfillan House Care Home

Thank you so much for leaving us such a great review. We are thrilled that you enjoyed your stay at Kilfillan House Care Home and look forward to welcoming you back if you ever need us.


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Review from J P (Friend of Resident) published on 24 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been a resident here for 16 months. She has had very good care. There is a lovely, family atmosphere. The home is well managed and the staff go the extra mile for their residents. Thank you.

Reply from Grace Langfield, Customer Service Adviser at Kilfillan House Care Home

Thank you for taking the time to leave your review. We are pleased to hear your Friend has become a part of our Kilfillan House family and that she is well cared for. We are looking forward to seeing you again.


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Review from D C (Respite Resident) published on 10 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was here May to August 2023 and was well looked after. Staff were all so caring and helpful. I returned to see them in December to thank them and have a cup of team and cake.

Reply from David Mclean, Customer Service Adviser at Kilfillan House Care Home

Thank you for your kind words. It is always nice to hear from former residents feeling like they were cared for and looked after, especially hearing words like "caring" and "helpful" being used to describe our care. Thank you for choosing Kilfillan House for your stay.


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Review from S S (Daughter of Resident) published on 25 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care for my mother for her rehabilitation following hip replacement surgery. Each and every member of staff were exceptional in all aspects of her care. They were kind, caring, professional, supportive, efficient, considerate, friendly, welcoming, understanding and all went above and beyond
helping to care for and rehabilitate my mother so that she could recover and return home.

Reply from David Mclean, Customer Service Adviser at Kilfillan House Care Home

Thank you for your lovely review. It is always nice to hear words like “kind, caring, professional, supportive, efficient, considerate, friendly, welcoming, understanding” being used to describe our care. Thank you for choosing Kilfillan House for your mother's stay.


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Review from Susan H (Daughter of Resident) published on 28 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was referred and admitted to Kilfillan House in June 2023 for palliative care. She could not have been in kinder or more experienced hands. From the moment she arrived until her death yesterday she was treated with empathy and kindness - from day to day care, to nutrition and the cleanliness of
her room. Mum was a lovely lady and her final months were made special by each and every member of staff. I can't thank you all enough.

Reply from Grace Langfield, Customer Service Adviser at Kilfillan House Care Home

Thank you for your kind words. We are so pleased to hear Kilfillan House did everything possible to make the final few months as easy as possible for your family and especially for Mum during such a difficult time. Hopefully you are able to go away from this finding comfort knowing that your loved one received the best care possible.


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Review from Danielle A (Niece of Resident) published on 14 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunty stayed at Kilfillan House for fifteen months where she was treated with dignity, respect and care. The level of treatment needed varied throughout her stay and at each stage the staff adapted their care to meet her needs. Kilfillan House has a wide range of activities and events for residents
and their families. They facilitated communication with the wider family and gave my aunty comfort and care right to the end. I can't recommend the team at Kilfillan House enough, they were lovely through the time we've known them.

Reply from Grace Langfield, Customer Service Adviser at Kilfillan House Care Home

Thank you for taking the time to leave such lovely comments. We are so pleased to hear such high praise being given to our care home staff for their continual hard work and adaptability for our residents. We are glad to have been there to help you and your family through such a difficult time and hope you can go away from this knowing your aunty received the best possible care.


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Review from Alison C (Daughter of Resident) published on 14 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An incredibly caring, kind, friendly home. Felt like a home from home the moment we entered. Everyone had Dad's best interests at heart. Cared for him until the end. We were so happy with the staff, facilities and general running of the home. Can't recommend it enough.

Reply from Grace Langfield, Customer Service Adviser at Kilfillan House Care Home

Thank you for taking the time to leave your kind words. It is always nice to hear words like “incredibly caring” and “friendly” being used to describe the care our home provides. Hopefully, you will go away from this feeling like your Dad received the best possible care.


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Review from Peter S (Husband of Resident) published on 16 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely reception and kind affection towards my wife, with careful attention to all her needs including mental exercise and physical exercise to cover all types of activity. It's great to know she is in the safest of kind hands so I can be relaxed about her care.

Reply from Grace Langfield, Customer Service Adviser at Kilfillan House Care Home

Thank you for taking the time to leave your review. We are so pleased to hear you can feel at ease knowing your wife is in our care and we hope to continue providing your loved one with the best possible care.


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Review from Richard S (Husband of Resident) published on 26 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife entered Kilfillan House Care Home in September 2022. She suffered from Parkinson's disease and her health was in severe decline. Throughout her nine months residence she and her family and visitors were treated with the utmost respect and dignity. All of the staff especially the senior staff
were diligent, professional, caring and above all cheerful. You have my eternal thanks.

Reply from David Mclean, Customer Service Adviser at Kilfillan House Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We are very happy to hear you can felt at ease with your wife in our care. Hopefully you will go away from this feeling like she received the best possible care.


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Review from Veronica J (Wife of Resident) published on 6 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was in the care of Kilfillan House Care Home for the last 17 days of his life. I can not put into words the care he received along with the love and support for all the family, I will be forever grateful.

Reply from Rebecca Kellegher, Customer Service Adviser at Kilfillan House Care Home

We appreciate you taking the time to leave us your comments. We are pleased to have helped you and your family through such a difficult time and we are saddened to hear about your loss. We hope you will go away from this feeling like your husband received the best possible care.


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Review from A L (Daughter-in-law of Resident) published on 27 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was transferred to Kilfillan House following a short spell in hospital. Within a month we can visibly see the difference the care offered by the whole team has made to her general health and confidence - keep up the good work all.

Reply from David Mclean, Customer Service Adviser at Kilfillan House Care Home

Thank you for taking the time to leave your review. We are glad to help you and your family through such a difficult time and hope Kilfillan House care home did everything possible to make the transition as easy as possible. We hope to continue providing your mother-in-law with the best possible care and hopefully see you again soon.


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Review from Susan D (Respite Resident) published on 22 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I spent two weeks at Kilfillan following hip surgery. The care was exceptional and all the staff were friendly and helpful. I feel the care I received contributed to my well-being and convalescence. The food was good and nourishing. I would not hesitate to recommend this care home for short or long-term
stay.

Reply from Rebecca Kellegher, Customer Service Adviser at Kilfillan House Care Home

Thank you for your kind words. It is always nice to hear words like 'friendly' and 'helpful' being used to describe our care. Thank you for choosing Kilfillan House for your stay.


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Review from Jacky D (Daughter of Resident) published on 21 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From day one, the staff at Kilfillan House have been amazing. They are all extremely friendly and caring. The care given is excellent and the home is clean and welcoming. Dad is particularly enjoying the food which us helping enormously with his recovery. I cannot recommend Kilfillan House enough, thank
you.

Reply from David Mclean, Customer Service Adviser at Kilfillan House Care Home

Thank you for your kind words. We hope Kilfillan House Care Home did everything possible to make the transition as easy as possible for your dad. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make your dad stay as comfortable as possible.


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Current Review Score: 9.7 (9.676)

Overview of Review Score

The Review Score of 9.7 (9.676) out of 10 for Kilfillan House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.676 for Kilfillan House Care Home is calculated as follows: ( (206 Excellents x 5) + (79 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 293 Ratings = 4.676

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kilfillan House Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Jan 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 25 Feb 2025

Spacious rooms available for nursing and residential care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.


Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Kilfillan House Care Home

What types of Care is Kilfillan House Care Home registered for?

Older Person Care, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Kilfillan House Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Kilfillan House Care Home have?

There are 30 Single Rooms.

What are the Facilities & Services at Kilfillan House Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Kilfillan House Care Home to the centre of Berkhamsted?

0.6 mile(s) as the crow flies, distance by road may be significantly further.